Searching for:customer experience

“REWE voll pflanzlich” – The store concept of the future?

German supermarket chain experiments with first vegan store

Have you heard about REWE's (pronounced ‘ray vuh’) latest project? Two weeks ago, the food giant opened its first ...

How efficient is your workforce management?

Workforce management software in retail is successful when it optimizes processes, increases employee satisfaction, and improves ...

Extenda Retail expands into the German market

New leadership and innovative POS solutions

Leading Nordic POS provider Extenda Retail is expanding into the German market, focusing on acquiring new customers ...

Trends for Mother's Day and Father's Day: How retailers can score

How to make the holidays a success for your business with creative gift ideas for mom and dad

Mother's Day and Father's Day are just around the corner – two special occasions to shower our parents with thanks and appreciation. Traditionally, we use these days ...

Hanshow’s ESL Solutions Push Precision and Performance at the National Hardware Show

NHS is the premier event where home centers, independent retailers, online retailers, wholesalers, distributors ...

Internal communication technology and its potential

Retailers are often faced with the dilemma of combining customer service with operational efficiency. In this intersection ...

Easter decorations: last-minute tips for your shop window

You’re still looking for ideas? - Here's how you attract passers-by

For retailers, decorating shop windows ...

Classic POS reimagined

Introducing the new generation CT-S801III and CT-S851III
POS printer range.

Citizen Systems launches new CT-S801III ...

iXtenso tests: REWE Pick&Go

New test store in Düsseldorf - is the concept convincing?

REWE has launched its Pick&Go concept (on a trial basis) in Düsseldorf. We tested the store!

Record numbers for ITL at EuroCIS retail show in Düsseldorf

Innovative Technology (ITL) reported a successful EuroCIS in Düsseldorf last week, where the organisers announced record visitor numbers. EuroCIS provides an exclusive hotspot for Retail Technology in Europe, ...

Accurate and frictionless user experience

Interview with Toshiba

For Toshiba, the focus is on the customers. To make their shopping experience as pleasant and smooth as possible, the company is driving forward the development of computer vision, machine learning and AI. ...

‘Problem-solving mission’ with updated Modern Store Framework

Zebra Technologies will be looking to address challenges with expertise and new solutions at EuroCIS

Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced it’s taking the newly enhanced Modern Store framework on a ‘problem ...

Wayfair Announces Decorify App for Apple Vision Pro

Wayfair's virtual room styler and 3D imaging tools enable Apple Vision Pro users to reimagine their living spaces and experience the future of shopping in their home

With the Wayfair Decorify app on Apple Vision Pro, users have a variety of options to see their spaces redesigned. They can upload a photo of their space ...

Store design: grocery store rethought

A look inside the Fraîchement Bon Jarry fruit store

After Fraîchement Bon opened its first grocery store in the Villeray – Saint-Michel – Parc-Extension district in Montreal in 2020 ...

EuroCIS Germany next stop for ITL’s cash handling and age verification solutions

Innovative Technology Ltd (ITL) will be joining retail suppliers and industry professionals at ‘EuroShop 2024 – the leading trade fair for retail technology’ which takes place in Düsseldorf, Germany from ...

The SALTO WECOSYSTEM: A new brand DNA for the future of advanced access

The SALTO WECOSYSTEM embodies the commitment to innovation of each SALTO company and demonstrates ...

Trigo and Netto Announce Autonomous Supermarket with Real-Time Receipt Capability.

‘Final step’ in frictionless shopping drives trust by enabling consumers to view their receipts BEFORE leaving the store
Full size 800m2 grocery supermarket powered by computer vision AI is Europe’s largest retrofitted frictionless store

Trigo, a leading provider of AI computer vision technology that transforms traditional brick-and-mortar retail outlets into digital smart stores, and discount supermarket chain Netto Marken-Discount (also known as Netto), have partnered to launch ...

Valentine's Day marketing: creative campaigns to make your heart sing

Examples of how you can score points on Valentine's Day

Zalando killed two birds with one stone in 2021: with the invitation to "campaign exchange the clothes after your ex", customers were shown ...

First of its kind accessible checkout unveild by Woolworths, creating new employment opportunities

Breaking Barriers in Retail: Woolworths' New Checkout Design for Wheelchair Users

In what is believed to be a world first, Woolworths has unveiled an accessible checkout, designed specifically for team members living with a physical disability, including people who use wheelchairs and other mobility aids such as walkers.The first ...

Tesco to introduce new scan-free technology on self-service tills at GetGo store

Seamless Shopping Revolution: Tesco Tests Scan-Free Technology in London

Tesco is trialling an exciting new technology innovation that means customers don’t need to scan their items ...

Ask the Bot: generative AI in retail

Revolution in retail: the era of generative AI and AI bots

They are able to analyse data, write product descriptions, answer shoppers’ questions or write codes...

The global state of autonomous stores

The stores are located in various retail segments such as food retail, fashion, electronics, convenience stores and fast food.

In a highly competitive global retail landscape, autonomous stores are an emerging force that addresses changing consumer behaviors, reduces operational costs, improves profitability, and powers revenue growth strategies. Advancements in autonomous ...

Retail Logistics: The 10 most important trends and forecasts

What you can prepare for as a retailer

Producers, manufacturers and consumers are connected through distribution. However, in a fast-paced world with rapid technological progress, it is precisely this link that is under increasing pressure. It's no secret that the industry will ...

New German vending partner for ITL

Innovative Technology (ITL) have recently announced Bernd Boddart as their latest trading partner

Bernd Boddart will be supplying their cash validation and biometric age verification solutions to the German vending market. Bernd Boddart, based in Mönchengladbach, Germany, have 30 years of experience in the field of coffee machines, table ...

Tips: Optimal shopping experience for Christmas

How to prepare for the shopping days as an Amazon retailer

The promotional days at the start of the Christmas...

Christmas decorations: set the scene for your store!

From the floor to the shelves and lights to the shop window - here's how to get your store ready for Christmas!

The weeks leading up to Christmas Eve are considered to be the busiest of the year....

MPREIS Transforms Operations with Zebra Workcloud Task Management™ Software Solution

Austrian food retailer to streamline communication in around 300 stores to improve staff engagement, inventory optimisation, and customer satisfaction

MPREIS has around 300 Austrian stores in regions across Tyrol...

The "quiet hour" – A contribution to inclusion in retail?

Finding calm in a busy world: supermarkets make their mark

The world of commerce is constantly looking for new ways to attract and retain customers...

Unified Commerce Platform in focus

Handover at REMIRA: Dirk Bingler supersedes Stephan Unser as CEO

REMIRA is setting the course for future development of the company: On November 1, Dirk Bingler (48) will become the new CEO of the supply chain and omnichannel software expert headquartered in Dortmund. The previous CEO Stephan Unser (62) moves to ...

ISE 2024 - the future of retail

ISE will take place in Barcelona from 30 January to 2 February 2024

Since it began in 2004, Integrated Systems Europe (ISE) - the world's premier exhibition for professional audio visual (pro AV) and systems integration - has grown in size, strength and influence to become an industry-defining event. Every year, ...

Black Friday and Cyber Monday: Minimize mistakes, maximize success

Mistakes you can avoid on promotion days like Black Friday and Cyber Monday

The promotion days on November 24 and 27 raise the sales hopes of many retailers. Despite the huge potential, these events can also be a challenge. Competition is fierce, customers are critical and expect exceptional deals. Mistakes in preparation ...

Nedap teams with Foot Locker to extend RFID project

Foot Locker successfully matches supply and demand in newly opened stores in Eastern Europe using RFID technology

Nedap the global leader in RFID solutions, announces that multi-brand sports fashion and apparel retailer Foot Locker has successfully extended Nedap iD Cloud to its new, Eastern European stores. The objective is to offer the best possible ...

Social Commerce: Community sells?

Why the community approach is replacing fast delivery among customer demands and what that means for you.

For a long time it was said that fast or even "same day delivery is the key". For Fabian Mischler, this is no longer the only key to satisfied customers. In an interview, the CEO of the social commerce platform ooblee told us why community ...

Toshiba Launches New ELERA™ Security Suite to Address the Industry’s Challenges Around Shrink

Toshiba’s A.I.-powered solution empowers retailers across the globe to better manage loss prevention and protect profits

Security Suite from Toshiba Global Commerce Solutions empowers retailers to minimize shrink...

5 tips for successful TikTok marketing for your online store

How to gain loyal fans for your brand

TikTok is the Wild West of social media: Everything is moving at lightning speed and you only have a blink of an eye to captivate users. If you spend a lot of time on TikTok, you'll know right away...

Be different – be successful

10 examples of how retailers can differentiate themselves in the market with unique shopping experiences

The grey blob – no one wants to be part of it. Small and medium-sized retailers in particular need unique selling propositions to be able to assert themselves against the competition from companies worth billions. But what can ...

Toshiba opens new Retail Operations Center in Europe

Facility equipped with innovative technology and a powerful inventory management system

Toshiba Global Commerce Solutions has opened a state-of-the-art Retail Operations Center in Almere, Netherlands. The strategic move will enhance operational efficiency and provide superior service to the company's valued customers and partners ...

With chatbots on the winning side?

How Google wants to promote productivity and creativity with Bard

Chatbots and other AI tools have been the talk of the town since the release of ChatGPT last year. In many industries, discussions are being held about the quality, reliability and actual usefulness of the programmes. With Gemini, Google has thrown ...

The dream of all logistics experts: Each delivery simply works

How the start-up Green Convenience wants to guarantee successful deliveries.

The multiple individual deliveries to end customers are problematic. They consume resources, pollute the environment and clog the streets. If continual delivery attempts by providers or consumers’ parcel pick-ups by car are added to this, the ...

Meeting places of today: When car dealerships become community spaces

The transformation of showrooms into multifunctional collective hubs

A car dealership that is also a meeting place? Work, relaxation and celebration under one roof? That is the concept of the NIO Houses, shaped by the creativity of the umdasch Store Makers. Paul Van Hemert, Sales Director Central Europe & Nordics, sheds light on this innovative fusion of retail and community space.

Coach debuts world's first "Coach Airways" retail concept store

A unique retail concept store and café housed in a transformed 1981 Boeing 747 aircraft

Freeport A'Famosa Outlet is proud to unveil the world's first Coach Airways, a unique retail concept store and café housed in a transformed 1981 Boeing 747-230B aircraft. ...

Real-time tracking 2.0: How packages no longer go astray

The importance of customer communication and real-time tracking for the retail sector

"Delivery is 3 stops away" and it still takes an hour? This is not uncommon. Many people align their daily planning with delivery time estimates and still have to deal with disappointment. Simon Seeger, Founder and Managing Director of Bettermile, tells us ...

Shop windows: Which concept suits you?

Shop windows often determine whether customers enter a shop or not. But what types of shop windows are there – and which ones suit whom?

If you walk through the city centre, you will quickly notice that almost every shop has a shop window, yet no two are alike. There are many different concepts that can look very different from each other and have different effects on potential ...

Aldi and (e-)commerce in China

How the discounter is positioning itself in East Asia and what others can learn from it

"China is a highly competitive market," says Renata Thiébaut. Nevertheless, the company, headquartered in the Ruhr region, seems to have shown elbows and is now selling successfully there. The professor of e-commerce and China expert ...

LVMH and Epic Games announce strategic partnership

Companies aim to transform Maisons’ creative pipeline and customer experiences

At the Viva Technology show, LVMH announced a partnership with Epic Games, creator of Fortnite and Unreal Engine, to transform the Group’s creative pipeline and bring customers new types of immersive products discovery experiences. This ...

Puma reimagines omnichannel shopping experience through metaverse platform

Sports company expands its metaverse web destination, Black Station, with immersive digital retail experience

Sports company Puma has launched Black Station 2, a metaverse platform that bridges the digital and physical worlds, allowing users to purchase phygital footwear. Black Station 2 is an expansion to its initial Black Station debut last September as ...

Iberian Sports Retail adopts Hii Retail native cloud platform

The Iberian Sports Retail Group adopts the Hii Retail native cloud platform in over 350 stores across three countries – “It enables us to scale up”

The multichannel leader in sports equipment sales in the Iberian Peninsula, Iberian Sports Retail Group (ISRG), has partnered with Extenda Retail to replace their Checkout applications. Extenda Retail’s next-generation cloud-native checkout ...

"Help yourself!": Are self-checkouts the next big thing in retail?

Efficient everyday business, efficient shopping

In the face of the digital age (and the rush just after the end of the workday or the day right before a holiday), retailers are looking for innovative technologies to continuously improve shopping experiences. Self-service checkouts (SCOs) allow ...

New GS1 Germany requirements in force for better data quality

Brands facing new challenges to providing product content to German retailers through the GDSN

GS1 Germany released two new requirements impacting brands selling food/beverage (and food-adjacent) products to the German market aiming at increasing product data quality passing through the Global Data Synchronization Network (GDSN). ...

MikMak rolls out e-commerce acceleration platform

Platform offers brands insights that drive business performance

MikMak, the leading e-commerce acceleration platform for multichannel brands, today announced the launch of MikMak 3.0. The enhanced platform enables commerce and conversion opportunities across every consumer touchpoint, along with more advanced ...

Automation: Is this the future of shopping?

On the shortcomings and advantages of autonomous store concepts

Grocery shopping and self-service – the Blockstore Group combines the necessary with the pleasant and helps retailers implement autonomous and automated store concepts. In particular, the Finnish start-up helps to install a suitable ...

BuzzFeed & Verishop launch "Goodful" storefront

Companies tap exclusive creator network to drive e-commerce and lifestyle content

Innovative e-commerce initiative by the digital media company bridges content & shopping experience across social media & web. Best-in-class technology offered to online shoppers by Verishop. ...

Extenda Retail launches loss prevention engine

Industry leader in retail software development, launches a revolutionary self service and loss prevention (SSLP) solution, powered by machine learning to tackle self-service retail challenges

Retailers are increasingly offering self-serve options to in-store consumers ranging from self-checkout to self-scan, and mobile Scan & Go. And with the boom of self-service comes the inevitable increase in shrink which Forbes now estimates to ...

Something is stirring on the shelf

Attracting attention with animated product presentation

A few aisles, many haphazard shelves and even more competing products – how can brands stand out from the crowd? A Romanian start-up has also asked itself this question. The answer: Tokinomo, an interactive robot arm that brings products to ...

NIU opens world’s first unmanned store for passenger vehicles in Sweden

Long opening hours and low costs make the concept particularly customer-friendly and attractive for expensive city locations

For the first time, a store is opening that offers testing and ordering of passenger vehicles, without any kind of human assistance. NIU, leading provider of smart electric vehicles, together with security and technology experts Securified Access by ...

Store design: second life for furniture, materials and fashion

How a new sustainable store concept came about at Globetrotter and what can be learned from it

On 11 May, Globetrotter's new Re:Think store opened in Bonn. The special feature: many furnishing elements of the previous tenant were taken over. The new store also places great emphasis on sustainability ...

Alipay: Virtually experience Leonardo da Vinci's work

International Museum Day 2023: Experience Leonardo da Vinci's life's work virtually on Alipay

The virtual museum on Alipay is the latest example of how technology is being used to bring history and culture to life for a new generation of consumers. By partnering with Alipay, Digital to Asia and Way Experience are able to offer Chinese art ...

University of Bayreuth: Supermarket of the Future

A board game for creative engagement with novel foods

The labeling of novel foods with the aim of promoting sustainable consumption decisions is currently a much-discussed topic in science, industry and politics. The Simon Nüssel Foundation has recently started funding an unusual research project ...

Ingka Centres introduces Step Store

Brand-new pop-up retail space opening at meeting places across Europe and Asia where steps equal spending

Step Store aims to make a healthy lifestyle more accessible and bring the fun into fitness. For that, Step Store allows visitors to swap their daily steps for health-focused products, discounts at local stores, or charity donations. Alongside Step ...

Facial recognition in currency exchange machines to prevent AML

Machines designed to offer quick and easy access to AI-powered, secure currency exchange already operating in Switzerland, Denmark and Ukraine

Currency exchange machines featuring facial recognition technology have been installed in a variety of airports and travel hubs across Europe, in a bid to streamline the user experience and safeguard against fraudulent behaviour. ...

Mister Spex flagship store in Cologne is "Store of the Year 2023"

Handelsverband Deutschland e.V. (HDE) presents prestigious award to omnichannel optician

The Cologne flagship store of Mister Spex, Europe’s leading digitally driven omnichannel optician, received the prestigious "Store of the Year 2023" award from the German Retail Association (Handelsverband Deutschland e.V. – ...

Cash Handling powered by Innovative Technology

Multi coin hoppers, note validators and recyclers

Established as a leading provider of cash handling equipment Innovative Technology enable customers to automate cash payments throughout the world. Manufacturing multi-coin hoppers, banknote validators and recyclers that handle millions of ...

Prioritising age assurance with biometric technology

Rely on algorithms and biometric technology for better prediction of and service to customers

There are no two ways about it – any business that deals with age restricted goods and services needs to have an airtight age assurance strategy in place to protect both itself and its customers. This is especially true in industries where age ...

Levi's expands retail footprint in Asia

Clothing company announces opening of region's largest store in Bengaluru, India

Spread over a total retail space of 7521 square feet, the Levi's Brigade Road store features the brand's cutting-edge NextGen store format and retails some of its most beloved products. ...

The future of marketing is conversational

Global survey: 88% of consumers are seeking text messaging conversations with brands

Consumers around the world are more comfortable than ever interacting with brands, when they feel they’re getting value. The annual "State of Conversational Commerce Report" from Attentive revealed 91% of consumers have already opted ...

Eco-friendly shopping spree: Shop 'til you drop - thanks to Omnichannel

Approaches to reconcile climate friendliness and shopping

Around 90.4 billion euros in e-commerce sales in 2022 alone are clear evidence: Germany has long been bitten by the bug of online shopping. But can this trend really be seen as something positive? Is the shipping of parcels still justifiable at all ...

Successful design for happy customers

How the right store design enriches the customer experience

blocher partners relies on transdisciplinary work in the conceptual design of stores and thus wants to bring out the (visual) best in stores. How does this also improve the customer experience? Read more about this in the interview. ...

"GreenPickUp": Smart and sustainable parcel delivery in urban areas

How this new concept with mobile parcel stations, data analysis and algorithms is shaking up the industry

The future of inner-city logistics could become greener and more efficient. "GreenPickUp" aims to develop an intelligent data platform that will optimize the intra-urban flow of goods across all sectors. This is more important today than ...

Mango renovates its flagship store with New Med concept

Refurbishment is part of the plan to refurbish the Mango store network, which aims to extend this retail concept beyond its flagship stores

Mango is continuing with its plan to refurbish its stores in Spain with the reopening of its flagship store in Alicante. The store, located at 33-39 Maissonave Avenue, has a selling space of 1,000 m2 and stocks the Woman, Man and Kids lines. ...

In-store communication: the key is feeling good

What matters in the meantime is the optimal customer approach

"Bringing Digital Retail to Life". For Radio Point of Sale GmbH of Kiel, Germany, the slogan says it all. The company focuses on the possibilities of auditory, visual and interactive communication at the point of sale within the ...

Mannequins – Colorful, diverse and sustainable

Photos on current mannequin trends

Larger, smaller, male, female – there are significantly more criteria nowadays that define mannequins and their use in stationary retail. (Social) topics such as diversity and sustainability have arrived in the industry. What's more, ...

World Retail Congress

25.04.2023 - 27.04.2023 | Barcelona, Spain

Shaping the future of global retailRetailing has had to face enormous existential challenges. From the Covid-19 pandemic through to today’s worsening macro economic conditions, there are increasing operational pressures and serious impacts on ...

Hibike in Germany benefits from digital price tags

German bicycle retailer uses technology by Delfi

Hibike is a German bicycle retailer with a large selection of bikes and accessories. To make it easier for customers to find information about prices and products, Hibike has chosen to implement digital price tags from the European IT company, Delfi ...

Sensei launches Europe's most sophisticated autonomous supermarket with Hewlett Packard Enterprise

The technology behind the Dojo is scalable for retail spaces ranging from from 150 m2 to 1500 m2

Sensei the leading European provider of autonomous store technology, announced in March 6th the launch of its 'Dojo', the most sophisticated autonomous retail environment in the world: the space itself has 500m2, the biggest store fully ...

Rigtig Kaffe gets help with dynamic prices in the showroom

Denmark's largest specialist shop for espresso machines, coffee grinders, barista equipment and coffee beans uses technology from Delfi

Denmark's largest retailer of espresso machines, rigtigkaffe.dk, which has just won the third Gazelle award (Danish growth award), has moved from Skanderborg to new, beautiful premises in Tilst. In a new and modern showroom, customers can taste ...

Unieuro Italy: Success with digital price tags

Distributor of consumer electronics and household appliances uses ESL technology from Delfi

More than 40 Unieuro stores in Italy are now using the Breece System with the cloud-based ESL (electronic shelf labels) solution from Delfi Technologies – a European IT company. ...

High-tech solutions for the retail industry from Mago

Interview with Maciej Czapiewski

At EuroShop this year, Mago is presenting several technologies that’ll help you equip your store for the best customer experience. Come to booth C60 in hall 10 and be wowed. ...

EuroShop 2023: GLORY with new CASHINFINITY™

The payment expert presented the new CASHINFINITY™ generation CI-X

At EuroShop from 26 February to 2 March 2023, GLORY will be showcasing solutions that are both future-proof and holistic – technologies that help retailers meet current and future challenges in various areas, from the checkout zone to the back ...

Italian distributor teams up with Delfi Technologies

LP Distribuzione Bevande has implemented electronic shelf labels to update product information in its cash & carry shop

LP Distribuzione Bevande, a leading food and beverage distributor, has teamed up with Delfi Technologies and has implemented electronic shelf labels to update product information in its cash & carry shop. ...

„YOUnifying Experiences“ with Toshiba

At EuroShop 2023, Toshiba Global Commerce Solutions Presents its Suite of Retail Solutions Delivering ‘YOUnifying Experiences’

EuroShop 2023 attendees are invited to visit Toshiba Global Commerce Solutions in Hall 6, Booth C41, from February 26 through March 2, 2023. The company will showcase how retailers can scale and reimagine the shopper experience through Toshiba's ...

Retailer Bonita transforming store operations with Zebra’s software solution

Zebra enables retailer to digitize task management, communication and merchandise workflows across 470 stores

Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced that German fashion retailer Bonita is set to transform its retail operations ...

How to thrive with social commerce in 2023

Webinar on 22nd February at 4:30 CET

Global sales through social media platforms reached an estimated $992 billion in 2022, and that growth isn’t expected to slow down any time soon! Data from the MikMak platform shows that shopping traffic on social channels grew 19 percent last ...

Smart Retail Tech Expo

28.02.2023 - 01.03.2023 | London, United Kingdom

The UK’s leading show bringing digital innovation to the retail sector Smart Retail Tech Expo has been specifically created to educate, innovate and connect the retail sector with the suppliers who are shaping the future of the industry. ...

Innovative, secure solutions for efficient printing

Citizen Systems presents broad printing portfolio at EuroShop 2023

Citizen Systems will be showcasing a range of innovative printing solutions at EuroShop 2023 and is looking forward to engaging with customers, partners and visitors at stand G65 in hall 6 at Messe Düsseldorf. This year's focus will be ...

Many paths lead to the checkout – or not!

Analyse and optimise the quality of digital customer experiences

Knowing the online customer journey, even observing it over the user's shoulder – isn't that the dream of every online retailer? And then to understand why customers convert or not ...

Lidl announces Welsh language certification

Cynnig Cymraeg certification signals retailer’s ongoing commitment to Welsh culture and heritage

Lidl has this week become the first supermarket to achieve the prestigious Cynnig Cymraeg certification from the Welsh Language Commissioner. With 55 stores across Wales, Lidl has been working hard to support the roll-out and inclusion of the Welsh ...

Expo + Event Marketing Dimension at EuroShop 2023

Biggest showcase and ideas exchange for exhibition architecture, design, event and live marketing

135 international exhibitors in the Dimension Expo and Event Marketing – lectures on brand experiences, innovative event formats and cross-media linking on the Expo. New Special on sustainability. Exhibitor Magazine (USA) presents EuroShop ...

Alipay+ extends foodpanda partnership to Malaysia

Customers can enjoy more convenient food and grocery deliveries by paying through the Touch ’n Go eWallet

Alipay+ expands its footprint across Asia with foodpanda with Malaysia becoming the 5th market where foodpanda accepts local e-wallet payment through Alipay+. The company had previously integrated foodpanda with other leading local mobile wallets in ...

Are you leveraging the full potential of in-store foot traffic?

Bring digital marketing campaigns to physical stores

Everyday brands and retailers try and get customers to buy products. Their prime target is to bring customers as close as possible to the purchase moment – in the aisle. Why? Because 85% of Total Retail Sales are still made in Physical Stores. ...

Aldi Bus: Retailer celebrates Cheapest Supermarket of the Year win

Aldi Bus takes customers from competitor stores to shop at the cheapest supermaret

Surprised supermarket shoppers were today given free bus rides to the cheapest store in town, after Aldi was crowned the UK’s Cheapest Supermarket for the second year running.  The cheeky stunt by Aldi featured bus stops placed outside ...

Jutland’s largest wine shop is successful with digital price tags

Danish wine retailer Supervin benefits from modern technologies

In Hjørring (Denmark), plenty of wine is being sold at Supervin. The company's popular webshop accounts for 90 percent of the revenue, which has required new digital initiatives in the store. Supervin has therefore implemented digital ...

Innovative Specials at EuroShop 2023

Interactive areas for ideas and visions in retail provide new approaches for the future of inner cities and retail as well as multi-sensorial places

The Specials of EuroShop, the World’s No. 1 Retail Trade Fair, will again provide exciting impulses for the future of retail this year. From 26 February to 2 March 2023 the eight Specials in total will invite visitors to join in, network and ...

Werbemittelmesse München

19.01.2023 | Munich, Germany

On 19.01.2023 the first advertising fair of the year startsService, variety & sustainability. The Werbemittelmesse München has been convincing visitors for 25 years and has been providing the basis for the best deals between manufacturers, ...

Become the hero of your customers!

Optimise your international shipping strategy – here's how

Omnichannel shopping is in high demand. Almost half of European online shoppers ordered internationally last year. For many e-commerce companies, the opportunities offered by selling their goods internationally are tempting. But in order to retain ...

Weekly groceries almost delivering themselves to your doorstep

LOXO presents Europe's first autonomous delivery vehicle for last mile delivery

Lack of staff and processes with optimization potential in retail? LOXO kills two birds with one stone and releases the brand new LOXO Alpha on the streets of Switzerland already at the beginning of this year: an innovative answer to the dynamically ...

Security for brand and shopping experience?

How retailers can protect their business from cybercriminals

There are numerous steps retailers can and should take to improve their security posture, protect their brand, and ensure a safe shopping experience for their customers during the holiday season (and beyond). Once the shopping season has begun, ...

Open app, call fitting room, try on

Amazon sets on the fashion niche with Amazon Style with all-modern technology

Online? Offline? Omnichannel! That's what customers are often calling for these days. Even e-commerce veteran Amazon hears the calls from afar and, after its Amazon Go and Amazon Fresh stores in the grocery sector including self- and seamless ...

Save costs with modern technologies

Turning physical stores into digital assets – 30,000 retail stores worldwide already rely on digital IoT solutions

Retail is at the heart of our lives and societies, as it represents more than 20% of global GDP and 15% of jobs. With consumers changing their shopping habits, stores must now reinvent themselves and leverage new technologies to stay relevant in ...

Dobot launches Nova collaborative robots for retail automation

New robots are the first two Nova models with payloads of 2 kg and 5 kg for handling retail and physiotherapy tasks respectively

Labor shortages and rising costs around the world are two major headwinds to the retail and service sectors, opening up new opportunities of automation transformation. To better capture this newfound demand, Dobot has developed the Nova Series of ...

Raiffeisen relies on automatic price control

Optimized processes thanks to electronic shelf labels

Raiffeisen-Markt Emsdetten optimizes its store operation with electronic price tags to free up time for customer service. Heavy manual work processes have been replaced with a digital solution that saves significant amounts of time and handles ...

Baking fresh tradition that tastes great!

Store design in the traditional bakery Mi Pan in Mexico City

Whoever buys their baked goods here will be wide-eyed at first – not only because of the huge selection of breads, pastries, nibbles and cakes. The store design of the Mi Pan bakery is also astonishing ...

Esso Deli de Luca improves the customer experience with digital signs

Norwegian delicatessen chain offers first-class ambience – with digital price tags

Good food and drink experiences are the most important thing for Esso Deli de Luca, which has chosen to install the Breece System with electronic shelf labels from Delfi Technologies to save time that instead can be used to deliver more quality ...

Smart Store: Two customer needs with one store opening

First "Rewe ready" without checkouts, but with a special location

With its "REWE ready" store in Bispingen, Lekkerland aims to cater to increasing out-of-home consumption, relying on innovative technology and a relevant product range. In the process, the REWE subsidiary is making common cause with the ...

Showfields comes to Washington D.C.

Company has opened its fourth lifestyle discovery store at 3077 M Street NW in Georgetown

The NYC-based company Showfields is known for bringing shoppers immersive brand curations and experiential store design. The DC location is a unique display of sustainability – the previous tenant was Brooks Brothers, and the Showfields ...

Pixizoo: Digital price tags are a success among baby and children's equipment

New initiatives and technologies to help Danish online giant Pixizoo achieve ambitious growth target

The online success Pixizoo has come to stay. A new capital injection and new initiatives will help to realize the company's ambitious growth target of 20 percent per year, among other things with the help from digital price tags from Delfi ...

Salsify: Expansion of the GDSN data pool

Provider of the commerce experience management platform CommerceXM wants to fully meet requirements of the DACH region

Salsify’s GS1-certified GDSN data pool now provides full support for all target market validation requirements in the DACH region, which includes Germany, Austria, and Switzerland. Products synchronized to trading partners in these ...

E-commerce: For better, but also for worse!

How to optimally reach the clientele in current times of crisis

Inflation, rising energy costs, Covid - these crises currently have Germany firmly in their grip and are consequently influencing consumer behaviour in the country in the long term. Due to rising living costs, German consumers are currently holding ...

Nike launches a new digital community and experience

.SWOOSH – a platform that champions athletes and serves the future of sport by creating a home for Nike virtual creations

Nike has launched .SWOOSH, a new digital community and experience which is a home for Nike virtual creations and uses blockchain-powered technology – or what many call “web3” – to offer an inclusive, equitable place for ...

Lifebelt digital headquarters in retail?

About You and Douglas – How retail can succeed in a digital world

In recent years, some companies that previously relied on their fixed location havebeen forced to switch their business model partially or even completely to e-commerce-but this is not enough to survive in this fast-moving and agile ...

Hobro Vinhandel digitizes the store with electronic price tags

Danish wine merchant invests in electronic price tags from Delfi Technologies and a new checkout system

The local wine shop in Hobro (Denmark) has existed for more than 10 years. A growth journey is underway, including a full digitizationof the store. Going from writing price tags in hand to a fully digital solution with a complete overview of and ...

Kraft Heinz optimizes product content for 3000 SKUs to win on the digital shelf

Salsify assists Kraft Heinz in delivering a consistent brand experience across every digital and physical retail channel

Salsify, the Commerce Experience Management (CommerceXM) platform empowering brand manufacturers, distributors, and retailers to win on the digital shelf, announced it is helping The Kraft Heinz Company update retailer product content in just ...

Virtual gear for new realities

adidas Originals launches inaugural NFT wearables collection

adidas Originals unveils a limited collection of blockchain-based virtual wearables, released as non-fungible tokens (NFTs). Representing the brand’s first NFT collection of wearables, which is a new, interoperable product category adidas ...

Experiencing books in a new way

How Hugendubel combines books with gaming to offer its customers a new experience

How do you offer something new to loyal customers and at the same time win over people you couldn't reach before? The bookseller Hugendubel has found a modern and innovative solution: the app "Weltensammler" ("Worlds ...

EuroShop 2023 – Smart LED lighting technology in dimension lighting

The best investment in the future of the Point of Sale?

Innovative concepts take quality and sustainability of LED lighting to the next level.Climate change and the energy crisis are present-day challenges that retailers across all investment sectors must address – using the latest digital ...

EuroShop 2023 – Are autonomous stores the future of retail?

Checkout-free stores: Ringing in the changes

The digitalisation of the retail industry, which has been advancing at a rapid pace in recent years, has also led to equipping physical stores with more and more technological intelligence. ...

Dimension "Materials & Surfaces" at EuroShop 2023

New Dimension shows the impact design can have in difficult times

Aluminium foam, translucent concrete surfaces or sheer gossamer structures that seem to balance the weight of massive boulders – visual “wows” are popular for staging the customer journey. The Materials & Surfaces Dimension at ...

Best practices to help retailers fight crime this holiday season

Interface Systems highlights prevention strategies for protecting employees and premises while reducing retail shrink

As retailers get ready for a busy holiday shopping season, they also have to prepare for an increased risk of theft and violence against employees. Interface Systems shares insights and best practices to mitigate holiday season retail crime and ...

Why a PIM solution is essential for your ecommerce strategy

Salsify's webinar on effective product information management (PIM) on Nov. 30 at 4 p.m.

Effective product information management (PIM) is the cornerstone of your brand’s ecommerce strategy. Accurate and relevant product data helps brand manufacturers win on the digital shelf by convincing shoppers on all channels and touchpoints ...

Ditur.dk: Now with digital prices in the flagship store in Aarhus

Danish jewellery and watch shop uses electronic shelf labels from Delfi

The growth comet Ditur, known from ‘Løvens Hule’ (Danish TV show) and a massive social media presence, opened its first store in the heart of Aarhus in 2021. To make web prices and promotions visible in the store, Ditur has ...

Black Friday and Cyber Monday: challenges, stumbling blocks and solutions

What matters before, during and after big shopping events

Bargains, deals and savings as far as the eye can see: Black Friday and Cyber Monday are just around the corner, ushering in the most competitive time of the year. We spoke to Stefan Mennecke, Vice President of Sales - MEA, Central, Eastern ...

More than one third of consumers plan to spend less this holiday season

Consumer preferences for online shopping fluctuates while popularity of omnichannel shopping continues to climb

Applause has announced the 2022 results of its third annual global survey on holiday shopping trends. The research showed a marked increase in consumers returning to physical store locations. Eighty two percent of consumers said they were ...

New gigantic XL-BYG introduces digital price signs

8,500 electronic shelf labels from Delfi Technologies installed for opening in Denmark

In July 2022, the newly built XL-BYG Tømmergården opened in Viborg, Denmark. With a size of 10,000 m2 and several thousand items in stock, there is plenty of opportunity to explore the DIY store. As part of the store opening, 8,500 ...

First retailers announced for Royalmount shopping centre

Louis Vuitton, Gucci, Tiffany & Co. and RH with new presence in Montreal's new Midtown destination

Royalmount, Montreal's future destination for over 170 stores including 60 restaurants and experiential attractions, has announced that Louis Vuitton, Gucci, Tiffany & Co., RH, Sandro and Maje have been confirmed for the major new retail and ...

CAP3000 namend 'World's Best Shopping Centre 2022'

MIPIM jury honours shopping centre extension including sea view on the Côte d'Azur

The jury of this year's MIPIM Awards has recognized Altarea Commerce's CAP3000 as the "Best Shopping Centre" in the world thanks to an extension overlooking the sea completed in 2021. ...

Schnucks launches Schnucks Now 30-minute delivery in all markets

A new virtual storefront for fast delivery in partnership with Instacart

As Schnuck Markets, Inc. continues to expand its digital convenience offerings for customers, the company, in partnership with Instacart, is introducing “Schnucks Now” – delivery in as fast as 30 minutes. ...

Bolt launches virtual shopping assistant

New assistant powers convenient experiences for shoppers and drives higher account registrations, more logged-in shoppers, and conversion for retailers

Bolt, a checkout technology company, today announced the launch of its latest product, Bolt Shopper Assistant, the first virtual shopping assistant of its kind – enabling retailers to turn anonymous guest shoppers into account-holding ...

Cooperation offers e-commerce brands customer service AI

New partnership enables e-commerce brands to leverage the best AI automated customer service through a centralized helpdesk

Thankful, a leader in AI-powered written customer service automation, has struck a strategic partnership with Gorgias, a helpdesk for e-commerce used by over 10,000 online merchants. ...

BP Group’s Aral selects Zebra Technologies to digitise its service station operations

German subsidiary streamlines front-line workflows to maintain compliance with Reflexis Task Management software solution

Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front-line of business with solutions and partners that deliver a performance edge, today announced that Aral AG has enhanced its customer experience by improving front-line ...

Acne Studios unveils its Yorkdale store

Luxury fashion house unveils new store in Toronto's prestigious Yorkdale complex

Located in the prestigious Yorkdale complex, the first Acne Studios store in Canada opens 19 August 2022. Designed by Swedish architect firm Halleroed, the Toronto project follows the brand’s global store ethos – each location makes ...

How the COVID pandemic has upended brick-and-mortar retailing

Consumer behavior: “Ten years of digital transformation happened in two years”

There is no question that the Corona pandemic has changed the retail industry. Brian Dammeir, President North America at payment service provider Adyen, explains clearly which developments ...

Food and beverage prices remain elevated in September

IRI research reveals priceinflation slowed for first time in 2022

IRI’s latest insights on food inflation and impact on consumer shopping behavior illustrate relief consumers are finding in perimeter categories. ...

Launch of Walmart Land and Walmart’s Universe of Play

Roblox community members can check out the Walmart ‘isles’ to collect verch, catch top music artists and unlock exclusive interactive content

Recently, Walmart announced the launch of two new immersive experiences in the metaverse mega-platform, Roblox. Called Walmart Land and Walmart’s Universe of Play, the spaces offer unique interactive content and entertainment for customers, ...

Checkout: The right option for every taste

Find the right self-checkout solution for your store

Scanning goods during the shopping process? At the express checkout? Anywhere my customers engage my employees for payment? The options for checkout are as varied as the spices in the kitchen of a three-star restaurant ...

Giving associates 'superpowers' to better serve customers

Lowe's digital twin showcases a future in which AI, 3D and AR collaboration are part of retail associates' daily lives

Building upon its history of innovation, Lowe's unveiled the home improvement retail industry's first interactive store digital twin at NVIDIA GTC. Leveraging NVIDIA Omniverse Enterprise, this digital twin showcases a future in which store ...

Walmart Connect announces innovation partner program

Strategic partnerships with TikTok, Snapchat, Firework, TalkShopLive and Roku

Consumers who turned to online shopping during the pandemic have chosen to stay there, with those returning to in-store relying on online research to guide their decisions. Consumers realized the importance of “connection” and were ...

The connected supermarket: shopping experience of the future?

Bizerba presented a wide range of solutions for the retail trade at EuroCIS

A consistent shopping experience across all channels – no problem! Thanks to state-of-the-art devices and artificial intelligence, retailers can further strengthen customer loyalty. At EuroCIS 2022, Bizerba presented new solutions and ...

Are regular stores a thing of the past?

GlobalData: Online shopping trend to completely change how we shop at physical stores by 2030

People love the convenience of shopping online, and experts at GlobalData believe that, by 2030, this will have an even greater impact on the high street than we see today. ...

„All-out Phygital“ presented by CHILI publish

Creative tech professionals to unite at ‘All-out Phygital’ edition of SPICY talks ‘22

On November 22-23, 2022, this Brussels-based user event will immerse agencies and brands in creative automation presentations, use cases, and training sessions to educate attendees on how to scale on-brand graphic production for online and offline ...

U.S. food industry is investing heavily in customer experience

Food retailers pursue strategic differentiation strategies as inflationary pressures increase costs and impact shopping behaviors

Despite a challenging year marked by a persisting pandemic, historic inflation, supply chain bottlenecks and labor shortages, the food industry is making significant investments to meet shoppers’ evolving tastes, according to FMI – The ...

Weecop's fast and secure ticketing and access control solution with Citizen printers

A customized all-in-one event management solution

Weecop, a start-up company based at the French Tech Loire Valley, in Mame (), which won several prizes in the Lépine competition for its cashless payment bracelet, places the optimization of the user experience at the heart of its ...

Food retailers missing out on revenue opportunities

OSF Digital releases 2022 Grocery Omnichannel Retail Index with insights to accelerate growth and increase loyalty

OSF Digital, an award-winning provider of digital transformation services to companies worldwide, announced the release of the 2022 Grocery Omnichannel Retail Index (ORI) findings in partnership with FMI, the Food Industry Association, and NRF, the ...

Fully automated stores: where it's possible, when it's possible, but feasible!

How do you provide the optimal fulfillment service?

On 21.9.2022 it was time once again: iXtenso and EuroShop had served a new "retail salsa" and invited to the webtalk at the virtually arranged table. Our main ingredient: the certain spiciness for the optimal customer journey, because the ...

Instacart announces ‘Connected Stores’ technology

New technology to help grocers seamlessly unify the online and in-store shopping experience

Instacart, a grocery technology company in North America, unveiled Connected Stores – a bundle of six new Instacart Platform technologies that layer on top of existing offerings, helping grocers bring together the best of online ordering and ...

Wiha Tools USA adopts new Salsify connector to Amazon A+ API

Salsify customer using new connection published over 400% more enhanced content to Amazon

Salsify, the commerce experience management (CommerceXM) platform empowering brand manufacturers, distributors, and retailers to win on the digital shelf, announced that Wiha Tools USA is using the new Salsify Enhanced Content connection to the ...

retail salsa – Spice up your community

THE virtual webtalk for retailers, suppliers and retail experts

Be a flavor mixer and spice up your customers' shopper journey with the webtalk format "retail salsa"

The end of the cookie era?

More and more companies are abandoning the collection of cookies. The reasons are as varied as the possible alternatives

They have been at the heart of online marketing for years and are one of the most important sources of information for many companies when it comes to customers' habits and preferences – cookies. But the era of cookies is coming to an end. ...

Smart & realistic virtual clothing try-on

Creating a virtual fitting room with a selfie and measurements

Anthropics Technology presents Zyler – AI-powered virtual fitting technology for shoppers and retailers that allows customers to try on hundreds of outfits quickly and easily on a smartphone, desktop or in store. A selfie and a few ...

Uber and Nuro announce 10-year partnership for autonomous food deliveries

Multi-year, multiple market partnership will begin with deliveries in Mountain View, California and Houston, Texas

Uber and Nuro, a leading autonomous vehicle company, have announced a multi-year partnership to use Nuro's autonomous, electric vehicles for food deliveries in the United States. ...

Fully automated stores: Pepper for your fulfillment service

How to provide your clientele with a convenient omnichannel shopping experience

Your customers are still hungry for their favorite snack late at night, but they are standing in front of closed doors at your branch because your staff has already gone home? Your product range is very diverse, but you still want your customers to ...

Practical buying, automatic selling

Interview with Alexander Eissing, Managing Director of Livello GmbH, about modern vending machines and their cross-sector future

Vending machines are a familiar sight at airports, train stations, hospitals and many other facilities. But not all vending machines are the same. Many of the older models are not suitable for meeting the requirements of both retailers and customers ...

EuroShop 2023 – Prime time event of the global retail industry

Hot topics that move retail now and in the future – from 26 February to 2 March 2023

Despite a turbulent climate EuroShop 2020 proved a resounding success. 94,339 visitors from 142 countries travelled to the Rhine to learn from 2,287 exhibitors from 56 nations about all aspects, innovations and trends in the global retail world. And ...

Omnichannel: The right herbal mix of online and offline

Convenient shopping and service experience across all channels

Shopping today is more diverse than ever, and customers expect a comprehensive experience, not only at home or on the go when shopping online, but also directly in the store. The boundaries between offline and online are becoming increasingly ...

Fontainbleau Las Vegas reveals innovative retail experience

Luxury Las Vegas Strip destination plans for immersive shopping

Fontainebleau Development, a designer, builder, owner, and operator of premier hospitality, commercial, retail, and luxury properties, is revealing the first details for the new luxury retail experience to debut within Fontainebleau Las Vegas, the ...

Canto unveils Media Delivery Cloud

Directly connect digital assets across e-commerce and web platforms

Canto, a leading provider of digital asset management (DAM) software, released Media Delivery Cloud, a new solution that enables customers to directly connect images from their Canto library to their website, e-commerce platform and other content ...

In-store marketing measures: the variety of recipes is a challenge, too

With the right seasoning, you can inspire customers and increase sales

In-store marketing measures are versatile and effective ingredients; from audio and scent marketing to visual merchandising and store design, the possibilities for adding a pinch of salt to the shopping experience are almost endless.Our "retail ...

Rolling into the future

Why shopping carts can be so much more than they currently are

More and more technology is finding its way into our supermarkets. Already today, self-service checkouts, electronic shelf labels and virtual wayfinding guides are a familiar sight in many stores. But the customer experience usually doesn't ...

Revenues from robotics deployed in retail stores expected to grow

In-store mobile robotics, contactless checkout, wearables, and smart carts enhance operations

As the world emerges from the global pandemic, retail is growing at levels not seen in the last two decades. Retail sales grew by 7% in 2020 and by over 14% in 2021, which is in stark contrast to the 3.7% annual growth between 2010 and 2019. The ...

SMYTHE's first fashion boutique opens

Creating a sensory atmosphere to change the pace of customers

For its first brick-and-mortar location, the women’s fashion brand SMYTHE has taken over a heritage storefront in north Toronto’s trendy Summerhill district and infused it with a palette rich in raw textures and natural finishes.Its ...

Gamification in retail: turning shopping into a game

Games and gamification can sound a little bit childish, but major enterprises love gamification as much as users love games

With the retention and engagement crises arise, the retail industry is looking for a remedy. Customer experience has become an important factor for success in retailing. Gamification appears to be a go-to tactic to enhance sales, brand awareness, ...

6 disruptive ideas for sales promotion in retail

If you want to sell, you have to captivate, convince and inspire

"Creating a bridge between the product and the shopper" – that’s how one interviewee describes the goal of their marketing efforts. These diverse activities range from talking robots to virtual stores to treasure hunts. ...

Online grocery has plateaued as a part of the shopper’s total repertoire

Curbside pick-up and delivery of digital orders continue to shrink as retailers return to boost in-store performance

The number of retail customers using buy online pickup in-store (BOPIS) “all the time” declined by one-third (45% down to 32%) last year and is expected to shrink further in 2022. Shoppers relying on home delivery of groceries purchased ...

UpWest makes impact in New York with local non-profit GrowNYC

Purpose driven brand on a mission to provide comfort for people and planet by donating 1% of sales to non-profits across the US

This year, UpWest has opened two stores in the greater New York area with locations in Williamsburg and Roosevelt Field Mall. Both locations partner with GrowNYC whose mission is to improve New York's quality of life through environmental ...

Apple Brompton Road celebrates creativity with vibrant design

The new London store offers advancements in sustainable design as well as community events and resources

Apple has previewed Apple Brompton Road, its newest store in London, located in the city’s bustling Knightsbridge neighborhood. A stone’s throw from Hyde Park, Apple Brompton Road features design inspiration drawn from local flora, along ...

Survey: Most consumers say they buy based on experience vs. price

99% also said they regularly shop online while 97% have purchased through social media

Bazaarvoice has released its latest research, based on a survey of more than 10,000 global shoppers. The report reiterates the importance of engaging shopping experiences and proves that ‘online shopper’ may in the future become a ...

Messy retail counters chase away customers

Modernizing operations and driving customer appeal

Counter space is some of the most valuable real estates inside a retail store. An organized, neat counter with accessible Point-of-Purchase items projects care and intention to customers and may even convert them into lifetime ...

Tortoise smart store roamed San Diego Convention Center

Offering grab-and-go food and drink to enrich the fan experience

Sodexo Live!, hospitality partner to the San Diego Convention Center, was teaming up with Tortoise to launch the first-ever mobile vending robot in a convention center.The custom-wrapped mobile smart store was available to attendees during ...

Best Buy unveils first ever small-format, digital-first store

Encouraging customers to shop, get advice and check out digitally

Last fall, we shared how we’re testing new store models in Charlotte, North Carolina and how all of them work together to meet our customers’ varied and changing needs. Now we’re introducing another piece to that pilot: our first ...

Macy’s accelerates the growth of its off-mall, small-format strategy

Announces four new Market by Macy’s and Macy’s Backstage locations

Macy’s announced that, as part of its Polaris strategy, the company will open four new off-mall, small-format stores this fall. The locations will include Market by Macy’s, a smaller store that offers customers more to love with its ...

AI-powered product recommendations for better sleep

Reshaping the mattress industry with 3D avatar technology and biomechanics-based simulations

With integration online and in physical Swiss Sense stores, the MQ Fit solution enables highly personalized shopping experience on every sales channel and offers precise product recommendations, making it easier for consumers to find their perfect ...

A.S. Watson injects additional HK$900M in technology

New investments to deliver easier and faster O+O customer shopping experience

A.S. Watson, an international health and beauty retailer, injects an additional HK$900 million in technology this year to accelerate digital transformation and delivery of its O+O platform strategy. Key technology focus areas include heavy up ...

Nike Style is part retail, part creative studio

New Nike store in Seoul features gender-agnostic zones for style-led collections

Nike’s newest retail concept, Nike Style, has opened in Seoul. It serves a distinct sport lifestyle audience through the lens of style, featuring gender-agnostic zones for fleece, tops, footwear, accessories, and other style-led ...

Lush Birmingham Spa hires local in-store florist

Lush Anchor Shop: Fresh & Flowers concept, tech innovations, Bring It Back returns scheme

In June 2022, Lush Birmingham Spa on New Street revealed their Fresh & Flowers experience as previously seen in the concept shop in Paris.Alongside ethical, locally-sourced and seasonal flower bouquets from The Real Flower Company, customers ...

Pop-up eye testing kiosks by Swedish tech company ieye

Digitalised 5-minute eye tests with personalized recommendations

Swedish tech company, ieye is harnessing the power of Sony technology to develop the world's most digitised optics chain, refashioning the traditional optics industry with its rapidly growing network of convenient pop-up eye testing ...

Computer vision in retail: a versatile technology

Theft prevention, self-checkout convenience and customer analytics

Two big goals retailers have today are a) to provide a convenient checkout experience and b) to minimize loss and theft. Advanced computer vision technologies are designed to help achieve both goals. ...

InHome direct-to-fridge delivery as option for Walmart customers

Walmart creates a convenient shopping experience

Starting on June 6th, Walmart’s InHome Delivery Service, which delivers groceries straight to your fridge, is now available as an optional add-on within Walmart+. What were previously two standalone memberships are joining forces to bring all ...

World Class Retail Store Transformation 2022

August 25-26, 2022 | Frankfurt am Main

The leading conference for digital transformation best practices in Europe will take place on August 25-26, 2022 in Frankfurt am Main, Germany. World Class Retail Store Transformation 2022 is an official event of the World Class Series.Discount ...

Brave new last mile

A dilemma of digital transformation versus sustainability?

The pandemic has given an additional boost to online retail with its record volumes already recorded in previous years. As a result, last-mile delivery is bursting at the seams, especially in metropolitan areas. There are limits to the capacity of ...

Convenience Experience Report: Demand for short lines, mobile ordering, and drive-thru

Americans put convenience stores on par with fast food restaurants

Bluedot introduced the first Convenience Experience Report, a benchmark study that explores consumer sentiment and the customer experience at gas stations and convenience stores (c-stores).The research was based on a survey of 1,570 American ...

Delivery drone manufacturer Wingcopter raises $42 million

REWE Group is among the new investors

Wingcopter, German delivery drone manufacturer and service provider, announced that it has raised $42 million from renowned financial and strategic investors. Leading German retailer REWE Group as well as German investors Salvia and XAI technologies ...

In-store marketing: The salt in the soup of sales promotion

How to positively influence the shopping experience of your clientele

Soft music in the background, delicious scent, pleasant lighting – Sounds like dinner at your favorite restaurant? Almost. Because atmospheric design elements are also important ingredients for the perfect in-store shopping experience in ...

Walmart putting AR shopping experiences right in customers' pockets

Augmented reality tech at home and in stores

We believe the closest store to our customers is in their pocket, and we are focused on making that always-on experience as easy, engaging and personalized as possible. We now announce two brand-new augmented reality (AR) features on the Walmart ...

Retailers can remain competitive while reducing their environmental footprint

Based on consumers’ sustainable delivery preferences

Greener delivery options are no longer a ‘nice to have’ but a ‘must have’. According to research from Metapack’s latest research in Germany, France and the UK, nearly 75% of online shoppers say that they consider ...

Visual search – Finding products with images

Not only the result, but also the user experience is crucial

In online retail, a well-developed and easy-to-use product search is essential for customers. For a high level of convenience and optimal results, this now includes visual search. This means that users can search for similar items using images of ...

Top 5 retail trends for 2022 providing new opportunities

The five most important trends in retail that entrepreneurs can use to seize their opportunities

I have always believed in getting into the mind space of our customers. So lately, I've been interviewing a lot of retail customers and have learned a great deal about the challenges retailers face. But among those challenges, there are also ...

Neiman Marcus celebrates launch of new collection

Valentino partners with Neiman Marcus for the launch of the Valentino Escape 2022 collection

Valentino is collaborating with Neiman Marcus as the national exclusive brick-and-mortar luxury retailer for the launch of the Valentino Escape 2022 collection. To celebrate the partnership, Neiman Marcus is hosting a festive launch event on June 21 ...

Creation of a customer-centric omnichannel experience

Teamwork Commerce partners with Connected Retail by Zalando

Teamwork Commerce, a global provider in fashion retail, announces technical partnership with Connected Retail by Zalando enabling omnichannel retailers to reach millions of customers on Zalando. Zalando is one of the leading online platforms ...

Challenges in multichannel marketing

3 major retail trends that will force change in your content creation processes

The demands on retail creative production are huge. From web to print, PoS to packaging, social to paid advertising, and more, there are endless pieces of visual content needed to power a large, multi-channel retail brand.Plus, nobody is unaware of ...

Smart mailbox for autonomous deliveries

Dronedek announces new partnership with Speedy Eats

Dronedek Founder and CEO Dan O'Toole fields dozens of contacts each week from organizations interested in working with his company, which is one of the first in the world to offer a secure, smart mailbox designed for autonomous deliveries. ...

Alimentation Couche-Tard to roll out smart checkout

More than 7,000 stores will get new checkouts using Mashgin's AI-powered technology

Alimentation Couche-Tard Inc. announced it will deploy more than 10,000 Mashgin Touchless Checkout Systems branded as "Smart Checkout," to over 7,000 of its Circle K and Couche-Tard stores during the next three years. The AI-powered ...

Amazing Amazon Fresh?

Our iXtenso editor tests an Amazon delivery service. Here he shares his impressions

After last year’s trip to Chicago, and its eventually successful search for an Amazon ‘Go’, iXtenso again had the chance to test the cutting edge of America’s continual evolution into grocery retailing. Astute iXtenso ...

Biometrically authenticated mobile payments to reach $1.2 trillion by 2027

Security regulations to drive adoption of biometric authentication systems

A new study from Juniper Research has found that the value of biometrically authenticated remote mobile payments will reach $1.2 trillion globally by 2027; rising from $332 billion in 2022. These transactions use biometrics, typically facial ...

Shine together!

Lighting and design in the Falabella Parque Arauco flagship store in Santiago de Chile

In the largest department store in South America, customers experience shopping in 40 different worlds. The idea of the lighting experts from Ansorg and the retailer Falabella: to create a uniform and coherent lighting concept and yet to stage each ...

retail salsa Tech Talks – Industry discussion live for the first time from EuroCIS 2022

Hot topics of the retail tech industry: automation & AI, smart stores, interactive touchpoints

After one and a half years of successful webtalks in the format "retail salsa – Spice up your Community", we took the EuroCIS 2022, which took place again from 31.05.-02.06. after a pandemic break, as an opportunity to organize the ...

H&M explores tech-enabled shopping experiences

H&M launches new in-store shopping experience enabled by technology in the US

The retail experience is rapidly changing and we see increasing customer expectations for broad choice and exceptional convenience. Customers expect retail experiences that are smooth, creative and fun while also catering to their individual, unique ...

Environmentally conscious aroma for your shipping

How to make your logistics more sustainable

Is your lunch still missing that certain something? With the addition of a few herbs, your dish can develop an aromatic flavor and turn your menu into a feast. The right flavor also plays an important role in the recipe of your logistics, so that ...

Smart Stores: Fast shopping on the go

Live from EuroCIS: The kitchen help among stores

Hungry for a delicious dish, but not much time? Using a food processor saves time here and offers endless possibilities to satisfy your appetite. It’s the same with Smart Stores: scan the goods and pack them without having to stand in line. Or ...

Interactive Touchpoints: Marketing you feel

Fingerfood for your customers

A pinch of digital, a spoonful of interaction, and a touch of networking – and the customer journey in your store becomes a full-bodied taste experience. Interactive touchpoints add the necessary zing, because commerce no longer takes place ...

Automation and AI: Never running “out of …” again

Webtalk: Sharp touch for your automation thanks to artificial intelligence

You know when you try a dish and you’re missing that certain something to make it really delicious? That is how your clientele may feel when they find out that, “This item is unavailable, out of stock, or available at another ...

New eBay sneaker store rewards sneakerheads for wearing their kicks

The Wear 'Em Out Store will offer exclusive pricing on collectible kicks to those who wear them out of the store

eBay is setting up shop in Los Angeles with a store that rewards sneakerheads for actually wearing their new kicks out of the store. Open Memorial Day weekend on Fairfax Avenue, the Wear 'Em Out Store will feature some of the most exclusive and ...

Retailers are prioritizing innovation in IT spending

IT spendings went up from 20 % to 40 % in the last five years in some sectors

Retailers are increasing their IT budgets and allotting a bigger portion of those budgets to innovation. They are investing in cloud-based and automation solutions to replace aging technology to meet customer demand for omnichannel experiences and ...

Turn the watch with a twist of the wrist

Interview about gesture control in product viewing

The Berlin-based company Garamantis has equipped a luxury watch store in Hong Kong with gesture control for product viewing. The technology allows the valuable watches to be viewed from all sides without having to touch them - important aspects in ...

Purchase influence moves to consumer-to-consumer with power shift to shoppers

68% of Americans find ratings, reviews, photos, and videos from other shoppers important

Bazaarvoice Inc., provider of product reviews and user-generated content (UGC) solutions, released its annual Shopper Experience Index, based on a survey of more than 7,000 global shoppers. The report proves today’s power shift from brands to ...

ESL: an all-rounder for the customer journey

Why the use of Electronic Shelf Labels can pay off

On 18.5.2022 it was time again: The webtalk format of iXtenso and EuroShop went into the next round! Despite the small ingredient ESL, the new "retail salsa" showed what an all-rounder electronic price labels can be when it comes to use in ...

Weekly grocery shopping made easy: meal planning via app

Grocery shopping, ordering, recipes – all in one app with connection to local grocery stores

Grocery shopping can be fun. For a five-person household with a baby and a dog, including allergies and favorite dishes, it quickly becomes a mammoth task. The developers of the app Jow want to simplify this very process and are teaming up with ...

From smart vending to eco-friendly deliveries

New report unveils consumer demand for IoT-enabled, next level retail experiences

Wireless Logic research shows British consumers increasingly want ‘Everything Now’; Significant opportunity for service providers to recommend the right IoT solutions backed by ultra-resilient cellular connectivity to help retailers stay ...

Carvana launches newest car vending machine

Online retailer opens 32nd car vending machine in the U.S.

Carvana has launched its newest car vending machine, located in San Francisco, California. The state-of-the-art steel and glass structure debuts in the tech capital of America, standing eight stories tall with a 27-vehicle capacity, offering car ...

Planning staff and assortment optimally

Interview about technologies for measuring visitor flows and movement patterns

State-of-the-art technologies enable retailers to measure the behavior of visitors in their stores and plan accordingly in terms of both staff and product range.XPOLI is a provider of such technologies, which use sensors to create and analyze ...

First Meta store comes with interactive technology and design elements

Meta has opened its first physical retail store in Burlingame, California, promising an interactive hands-on experience

On April 25, Meta (former Facebook) announced Meta Store - their first physical retail space, which will open May 9 on the campus in Burlingame, California. In the Meta Store, you’ll be able to get a hands-on experience with all of their ...

Citizen Systems showcases world’s first POS printers that fight off bacteria and germs at EuroCIS

With latest technology against invisible dangers - even in printing

Citizen Systems is delighted to announce that they will be at the biggest EMEA event for retail, EuroCIS, where you can experience the latest technology that the retail industry has to offer as well as make business connections, attend various ...

At this year's EuroCIS, GK Software presents cloud solutions for the retail industry of the future

GK's world of solutions geared to the constantly changing needs of international retail companies

GK shows latest version of SaaS platform GK CLOUD4RETAIL Transition to cloud – SaaS contracts account for half of GK's new contracts in2021 Pop-up container with the new "grab-and-go" store concept GK GO GK at ...

Pete’s of Erie adopts self-checkout solutions for convenience stores

“Busy stores create new challenges in the shopping experience”

Pete’s of Erie Inc., a convenience store retailer with 50 stores across Kansas, Oklahoma and Missouri, has selected Gilbarco Veeder-Root's Passport® Express Lane™ self-checkout system to elevate the overall customer experience ...

American and European retail brands bounce back better as values increase post-COVID

Big retailers like Amazon and Walmart apply their logistics expertise to adapt in innovative ways to the ‘new normal’

American and European retail brands are leading the global retail sector in bouncing back better from the pandemic, with Amazon and Walmart leading the way. In a world of changing customer demand and disrupted supply chains, these big retailers are ...

Electronic price labels: Small ingredient – big impact

Webtalk "retail salsa" about digital price labels

They’re more than decoration on a plate, and more than just a digital version of their plastic and paper predecessors. Electronic price labels on the shelf have enormous potential to save labor time on the floor, inform customers easily, and ...

Syndicated shelf intelligence data across every store and shelf

Real-time, continuous visibility into what’s really on store shelves

Lund Food Holdings, Inc. and Pensa Systems announced a partnership to deploy Pensa’s automated retail shelf intelligence solution in every Lunds & Byerlys grocery store.Using patented computer vision and artificial intelligence to scan all ...

New contact-free food and beverage checkout in time for baseball season

Instacart and Aramark Sports + Entertainment unveil Caper Counter, an AI-powered point-of-sale system

Instacart announced that it is unveiling its Caper Counter, an artificial intelligence-powered point-of-sale system, at Boston's historic ballpark in partnership with Aramark Sports + Entertainment.The new Caper Counter checkout systems will ...

Picking orders easier than ever with ring scanners

Walmart Canada invests in wearable tech: over 1,500 ring scanners arrive in-store

Fingers are flashing as more than 1,500 Ring Scanners arrive to help Walmart Canada associates pick online grocery orders faster and more easily. This investment will benefit more than 130 stores and is one of the first pieces of wearable technology ...

Lush is giving away 100,000 Bath Bombs

Bath bomb inventors celebrate World Bath Bomb Day with big marketing campaign

On Wednesday 27th April you can head to your nearest Lush shop and pick up a bath bomb to take home while stocks last. World Bath Bomb Day is the beginning of a series of activities to celebrate taking a Lush bath.Alongside the giveaway, Lush ...

DTC and brick-and-mortar brands use value-driven personalization to score big

Winners of Sailthru’s Retail Personalization Index 2022: Thrive Market, Sephora, DSW, Best Buy, Adidas

Sailthru announced the results of the 2022 Retail Personalization Index. Thrive Market, the health-first membership for conscious living, and Sephora, global beauty retailer, have tied for the top spot in the 5th annual analysis. ...

Imaginaire – Everything's possible in this colorful paradise of games

Store design by Perron in Saint-Bruno-de-Montarville, Canada

The spatial objective of L’Imaginaire of St-Bruno was to create an exhilarating and unique customer journey in the colors of the playful universe of the game store. This first branch in Montreal had to be representative of the effervescence of ...

Playfully - simple? Gamification in retail

How retailers can win new customers with gamification

Whether at the bus stop, in the waiting room, out and about in the city or relaxing on the sofa - the smartphone has become a constant companion for most people over the last ten years. Anyone who has a moment to spare takes a look at the countless ...

American Airlines Center scores with autonomous food & beverage destinations

AI-powered food & beverage markets blend frictionless and mobile ordering in debut at American Airlines Center in Dallas

American Airlines Center announced the opening of two new frictionless food and beverage experiences. In collaboration with hospitality partner Levy and its innovation studio, DBK Studio, the center has opened a new Market To-Go shop on the ...

Glory expands presence to support growth in Poland

Glory expands its direct sales & services presence in Eastern Europe to support growth in Poland

Glory has announced continued expansion, with the opening of a direct sales office in Warsaw. Glory Global Solutions (Poland) LLC will capitalise on growth in the Polish market specifically in retail sector. ...

4 tips for improving retail customer experience

Customer experience can make or break a retail business, so it's vital to get it right

In the retail industry, customer experience is one of the most critical elements for success. It serves as the foundation for customer loyalty, repeat business, and word-of-mouth referrals. In other words, an excellent customer experience is what ...

Robotic pick-up points as solution for increase in demand for last mile delivery

Consumers expect fast and easy 24/7 order collection, says Retail Robotics

Retail Robotics shares new insights on robotic innovations, which can solve problems of so-called "last-mile" and revolutionize global delivery infrastructure for e-commerce and e-grocery. It addresses big challenges the market is ...

Omnichannel strategies in the opticians' industry: Paul Rottler from Brillen Rottler

AI, AR and online tools in the eyewear trade: statements from eyes + more, Fielmann, Mister Spex, pro optik and Rottler

Offline or online? Contrasting these two concepts as opposites is outdated; the physical and digital worlds mix and complement each other – especially in retail. We took a look at the optical industry as an example of this. ...

Renting instead of buying: A sustainable consumption system on the rise?

Highlights from a webtalk about subscription services and circular economy at Decathlon

Companies often find themselves in a balancing act: they have to prioritize between long-term and short-term goals. How much do we invest in sustainable business models and environmental and climate protection? Many entrepreneurs are faced with ...

EuroCIS 2022: Trending topics and innovations concerning Retail Technology

Customer Centricity, Analytics, Payment, Connected Retail and Seamless Store

EuroCIS, The Leading Trade Fair for Retail Technology, held from 31 May to 2 June 2022 in Halls 9 and 10 of Düsseldorf Exhibition Centre is the international communication forum for innovations and trend themes, especially for technology in the ...

Omnichannel strategies in the opticians' industry: Dirk Graber from Mister Spex

AI, AR and online tools in the eyewear trade: statements from eyes + more, Fielmann, Mister Spex, pro optik and Rottler

Offline or online? Contrasting these two concepts as opposites is outdated; the physical and digital worlds mix and complement each other – especially in retail. We took a look at the optical industry as an example of this.In a series of ...

Key enabler for store transformation programme

Leading Northern Ireland convenience retailer The Henderson Group selects GLORY CASHINFINITY™ solutions

Glory, a global leader in retail cash automation solutions today announced that major Northern Ireland retailer The Henderson Group, has signed a significant new order with the company for both point of sale (POS) and back-office cash recycling ...

More convenience and control at the checkout

With flexible self-service solutions from Toshiba, today as well as tomorrow customers have a choice when paying

The demands on retailers can change quickly. The last two years have shown that government regulations as well as customer expectations have made it necessary to constantly rethink and adapt store operations. ...

SALTO acquires Cognitec Systems

The manufacturer of electronic access control solutions invests in one of the world's most important providers of automatic facial recognition solutions.

In recent years, we have experienced extraordinary change and evolution in digital transformation globally. Entire industries have been reimagined and people now increasingly use digital means to work, live, learn, and be entertained. Digital ...

Visibility and control are consumers’ priorities for last-mile delivery

Consumer demand: tracking deliveries via GPS and redirecting deliveries

Anyline announced findings of its “Last-Mile Delivery: Customer Perception Report 2022.” The survey, conducted on behalf of Anyline by Researchscape, highlights the major pain points of last-mile delivery that have surfaced since the ...

Fostering engaged and connected store associates with real-time solutions

Smart store communication solutions increase employee motivation and responsiveness

As fall shifts to winter, retailers are preparing themselves for the upcoming holiday season. During these months, they face significant pressure to provide a superior experience for both their employees and customers, all while maximizing profits ...

Benetton offers customers a new metaverse experience

With an experimental store design during Milan Fashing Week, Benetton introduced its new shop in the metaverse

United Colors of Benetton has transformed its Corso Vittorio Emanuele store for Milan Fashion Week, aligning it with the brand’s new shop in the metaverse, which opened at the same time with the same experiential look and feel.The term ...

Scan & Go is a multi-talented tool for retailers and customers

How to use the smartphones of your consumers for convenience, sales and marketing

On March 16th, we prepared another spicy meal for you as a tasting sample about the options, benefits and challenges of Scan & Go services. With many poignant questions of our audience and the valuable and current input of our experts, ...

An immersive garden in a shopping center in Inner Mongolia

CapitaMall Nuohemule Hohhot: from an abandoned mall to a future-proof concept

CapitaMall Nuohemule stands as a new, comprehensive kind of contemporization: far beyond a simplistic mall refurbishment with superficial re-application of materials, it is about extracting the essence of a building and converting it into a new, ...

Home pickup for convenient ecommerce returns

Narvar service available in ten major metros in the U.S. including San Francisco, NY, LA and Chicago

Narvar announced the rollout of its Home Pickup service, a carrier-agnostic returns service that allows shoppers to schedule a courier to pick up return packages at their homes. More than 70 retailers, including DSW and Ann Taylor, piloted the ...

Scan & Go: Attractive marketing tool and queue stopper

Tune in NOW! – Webtalk "retail salsa" about scanning solutions

Scan the goods yourself with your smartphone: This is the new freedom for customers. No more cumbersome “out of the cart, onto the conveyor belt, and back down again”. Goodbye to queues. This is not just a hot topic because there’s ...

Combining culture, art, and science in a futuristic shopping environment

Jefferey Hutchison and Associates designs Grand Hall for Shinsegae Daejeon Art & Science

Jefferey Hutchison and Associates (JHA), a renowned New York-based fashion retail design firm, recently completed the Men's and Women's Luxury Fashion, Beauty, and Jewelry floors within the new Shinsegae Daejeon Art & Science department ...

Walmart launches Zeekit virtual fitting room technology

Introduction of new and innovative shopping experience that makes it easier to shop for clothes online

Over the past few years, Walmart has been successfully established as a destination for fashion, with an unrelenting focus on expanding the assortment of quality, on-trend and accessible apparel and accessories. Walmart has equally prioritized the ...

Smart Retail Tech Expo 2022

The UK’s leading show bringing digital innovation to the retail sector

Smart Retail Tech Expo 2022 brought together an unrivalled collection of exhibitors, speakers, judges, partners and visitors eager to get inspired from and share to the very best in the retail sphere. The 2nd and 3rd of March 2022 saw an ...

Lowe's reimagines DIY learning and shopping experiences

Launch of shoppable learning platform DIY-U with in-store workshops and livestreams

Homeowners continue to invest in home improvement, and with millennials driving homeownership rates, there's a new generation of DIYers seeking a transformation in how-to learning and experiences. To engage this new wave of home improvers, ...

Eau de Toilette or olive oil: the struggle for attention

What does theft of a product category mean?

Consumers have learned that toothpaste is sold in tubes and shampoos in handy plastic bottles. This has been the case for decades. Brands present their products in an optimized and recognizable packaging design that corresponds to the respective ...

Microsoft, Zebra and Reflexis Systems collaborate

Seamlessly connecting front-line workers at the edge

Companies’ task management and scheduling solutions will now work together to simplify work for retailers and their store associates. ...

93% of retailers expect increased use of customers’ mobile devices in stores

Store-based technology capabilities that impact digital customer experiences

As the role of the store has gone through a massive evolution in the last 24 months, retailers across segments are accelerating technology deployment plans to enhance the customer experience and drive operational efficiencies. According to new ...

Digital asset management best practices

Why a DAM platform should be at the center of your brand management strategy

Branding is key to standing out in today’s competitive business landscape and forming an enduring relationship with customers. A strong brand identity not only raises awareness about what you do and what you stand for, but also increases ...

New shoppable video feature to tap into growing demand for immersive content

Wish Clips is the first of many new features that will be rolled out this year

ContextLogic Inc., known as Wish, one of the world’s largest mobile e-commerce platforms, today announced the roll out of Wish Clips - a new shoppable video feature that is designed to greatly enhance the customer ...

Burberry launches Rodeo Drive takeover

Exterior façade references prints featured in the collections

On February 10th, Burberry unveiled an immersive Spring/Summer 2022 experience at its flagship store on Rodeo Drive, Beverly Hills. A celebration of the freedom of imagination, the transformational takeover creates a journey through spaces that are ...

First speakers of EBE2022 - meet them!

The agenda is almost finished, the first speakers are confirmed

The Ecommerce Berlin Expo 2022 is coming up, and we have some exciting news. The agenda is almost finished, and the first speakers are already confirmed - we're proud to announce them here! Let’s have a closer look at them.About E-commerce ...

Selfridges invites its customers to discover their "superself"

Selfridges’ creative theme for 2022 is an invitation to co-create the future

Superfutures begins with “superself”, launching this February. The project will offer an unexpected journey of self-discovery for visitors to both physical and digital stores, from a mindset of personal innovation, self-care, ...