Supermarket employee looks at his smartwatch
Source: Zebra Technologies Corporation
Logo: Zebra Technologies Germany GmbH

Zebra Technologies Germany GmbH

Ernst-Dietrich-Platz 2
40882 Ratingen
Company News • 16.02.2024

‘Problem-solving mission’ with updated Modern Store Framework

Zebra Technologies will be looking to address challenges with expertise and new solutions at EuroCIS

Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced it’s taking the newly enhanced Modern Store framework on a ‘problem solving mission’ at EuroCIS - one of the most important retail industry events in Europe.

“In addition to reconnect and seeing what’s new at EuroCIS, retailers need to discuss current challenges and walk away with practical next steps toward real solutions,” said Mark Thomson, Retail Strategy Director, Zebra Technologies. “Retailers have battled through inflation, a rise in theft, mixed holiday sales, and supply chain disruptions while inventory management and labour issues remain. Our Modern Store framework can make a difference, as it’s already doing for retailers across the world.” 

Zebra’s Modern Store framework, and the solutions behind it, have been proven to help retailers reduce product waste shrink by 27% and achieve 98% inventory accuracy. Some retailers have reduced employee turnover by 8% and secured a 95% on-time task completion rate, improving store productivity during these challenging times.

Zebra’s Global Shopper Study revealed that 85% of retail decision-makers think AI will enhance retail operations, while 69% of shoppers think AI will improve their shopping experience. At EuroCIS, Thomson will deliver a workshop about ‘AI on Retail’s Frontline’ at the retail technology stage, Hall 10 on Tuesday, 27 February at 15.20 CET.

Modern Store Framework from Zebra
Source: Zebra Technologies Corporation

In Zebra’s booth, German hypermarket retailer, Globus Baumärkte will also be presenting its use case for Zebra’s Workcloud Communication solution. It includes business phone system (BPS)-based voice calling features, TC52 mobile computers and bespoke ET40 tablet computers which has transformed retail assistant workflows and customer experiences across its stores. 

According to Zebra’s Global Shopper Study 2023, retail decision-makers say real-time visibility of out-of-stocks (84%), minimising fraud and shrinkage (82%) and online order returns (81%) are among their most urgent inventory challenges. The European Alliance for Safe Retail found the cost of retail crime in the European Union increased by 13% in 2022, to €16.6 billion, the highest figure since the study began in 2015. 

Responding to the needs of retailers and shoppers, Zebra’s Modern Store framework features a range of hardware and software innovations for the front, middle and back of store, combined with the expertise of an experienced retail team of problem-solvers and an extensive network of specialist partners: 

  • Zebra Workcloud™ suite of software applications enabling front-line workers to better optimise labour decisions, streamline communication and improve inventory management. Zebra Workforce Optimisation suite is designed to digitize and streamline task management, scheduling, and timekeeping, while Zebra Workcloud Inventory Optimization suite enables retailers to conduct accurate, quality inventory counts, detect sales and inventory anomalies with prescriptive analytics using AI. Retailers including BP Aral, MPREIS, Bonita, Office Depot and Bimbo Bakeries are leveraging Zebra Workcloud software to optimise workflows and transform their businesses.
  • The new WS50 Powered by Workcloud, the industry’s first wrist and clip wearable enterprise-class Android touch computer, features Voice AI Assistant, Workcloud Communication and Workcloud Task Manager to better connect retail workers. Zebra Device Tracker is now offered for the WS50, ensuring a device can be located whether it is on or off, minimising the time and cost of lost devices and driving productivity for retailers.  
  • The next generation PS30 Personal Shopper enables retailers to provide a transformative, low-friction and personalized in-store shopping experience. Its enhanced location sensor data enables retailers to send consumers personalized offers and provide retailers with shopper insights which can be leveraged to improve store operations. The PS30 supports tap-to-pay, allowing shoppers to complete a purchase right from the cart, alongside Zebra devices compatible with Apple VAS and Google Smart Tap. 
  • The MP72 Series multi-plane scanner has vision-based software and an enhanced color camera that recognizes produce as it’s scanned. The new MP72 saves consumers time from guessing items or requiring help, simultaneously minimising fraud and shrink risks for retailers.
  • A number of solutions for back-of-store operations, including intelligent cabinets, linerless printers for more sustainable label printing, and advanced packing bench solutions with Zebra’s fixed industrial scanning systems.

 “We know that customers want seamless in-store and online experiences, product availability, and quick and easy ways to pay and collect orders,” said Thomson. “The Modern Store framework has been shown to increase transaction value by 25% and cut customer wait times by 23%. I’m encouraging retailers to bring their challenges and feel confident they will receive problem-solving advice and solutions to drive better outcomes.” 

  • WHEN: 27-29 Feb. 2024. 
  • WHERE: EuroCIS, Dusseldorf, Germany, booth 10A42.  
  • MEDIA CONTACT: Archetype email

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