Company News • 21.02.2023

Retailer Bonita transforming store operations with Zebra’s software solution

Zebra enables retailer to digitize task management, communication and merchandise workflows across 470 stores

Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced that German fashion retailer Bonita is set to transform its retail operations with the implementation of Zebra’s Task Management software solution. This solution is part of The Modern Store by Zebra framework which has helped retailers achieve 95% on-time task completion, 98% inventory accuracy and increased transaction value by 25%.

Logo: Zebra Technologies Germany GmbH

Zebra Technologies Germany GmbH

Ernst-Dietrich-Platz 2
40882 Ratingen
An employee with a tablet in her hand is talking to a customer, in the...
Source: Zebra Technologies

Founded in 1969, Bonita is a fashion retailer in combi-fashion for ‘best ager’ customers. It has 470 shops and 50 shop-in-shops at selected partners across Germany as well as in Austria, Switzerland, and the Netherlands and operates an online store. The retailer distributes 22 fashion collections per year, which are set up in an inspiring way in stores to drive customer interest. However, much of the communication between the head office in Hamminkeln and store associates was done via messages on the cash register or by email, meaning errors and delays would occur which impacted tasks being completed in an efficient manner.

Analyse workflows - increase efficiency

Bonita’s sales operations leaders realised that a modern software solution was needed to remove the manual processes in place and streamline connectivity and information sharing and create better communications. This would ensure more effective implementation of tasks so store associates had more time with customers, creating better shopper experiences.

Bonita leaders reached out to Zebra with challenges and desired outcomes for their business, associates and customers. The retailer worked with Zebra’s specialist retail software team to map out and analyse workflows, associate tasks in the workflow, and identify potential productivity, efficiency and financial saving gains to create a compelling business case. The retailer selected Zebra’s Task Management software solution and will work with the Zebra software team to implement it in May this year across all 470 stores in Germany, Austria, Switzerland and the Netherlands.

“My colleagues and I have been very impressed with the selected Task Management software solution which digitizes and optimises our store workflows, associate activities, and the customer experience,” says Marco Seidel, Head of Sales Operations, Bonita. “In the run-up to the rollout, we examined the usability of the solution with colleagues from all areas of the business and received very positive feedback. We are confident our collaboration with Zebra will deliver a strong return on investment. We’re excited for this next chapter in our transformation journey.”

A person with a tablet in hand stands in front of a bar on which various items...
Source: Zebra Technologies

The Zebra Task Management software solution consists of Reflexis Real-Time Task Manager, Q-Walk, Q-Chat and Q-Forms. The solution will be used by both in-store associates and area managers who will access it via their workplace tablets and other mobile devices.

“Retailers are increasingly turning to software solutions to address their most important challenges,” says Christoph Saalmann, Senior Manager, Zebra Reflexis Software Solutions, Germany, Zebra Technologies. “The Modern Store by Zebra framework provides retailers with the elevated capabilities they need to drive success today with the agility to forecast and adapt for tomorrow.”

With Reflexis Real-Time Task Manager, tasks will be preselected and structured according to priorities, creating greater efficiency so associates can do their best work. The store team can see their respective tasks on an overview screen via their tablet and receive automatic notifications if a task requires quick attention or is high priority.

Better communication between head office and branches

The platform also ensures communication from area managers and headquarters to stores is streamlined, with the right messages going to the right stores and store associates. New workflow forms will be streamlined using Q-Forms accessed via an easy-to-use interface on devices. Forms can be created, updated and shared thanks to robust version control functionality. It means store associates have the most up-to-date forms, and nobody is using incomplete or out-of-date information.

The design of display windows will also be optimised. The Task Manager photo feedback function gives visual merchandising colleagues a clear overview of how the collections are positioned. To do this, associates simply take a photo of the relevant products in the store and attach it to the completed task. Merchandising managers can then provide immediate feedback.

Area managers will also leverage Q-Walk, which simplifies and mobilises the on-site auditing process. Area managers can conduct on-site inspections from a mobile device, with precise audit trails and intelligent, real-time triggers for best practice corrective actions. And with the real-time communication solution Q-Chat, instant messaging can be sent from anywhere at any time. Associates can share private messages, while managers and headquartered staff can keep associates up to date on topics using channels and group chats.

Key Takeaways

  • Fashion retailer Bonita has selected Zebra’s Task Management software solution to digitize and optimise its workflows, communications, and associate tasks.
  • The solution will be implemented at 470 stores across Germany, Austria and the Netherlands in May this year.
  • Zebra’s retail software portfolio and The Modern Store by Zebra will be a key feature for Zebra at EuroShop Feb. 26 – March 2.

related articles:

popular articles:

Thumbnail-Photo: Unified Commerce Platform in focus
24.10.2023   #omnichannel #software developement

Unified Commerce Platform in focus

Handover at REMIRA: Dirk Bingler supersedes Stephan Unser as CEO

REMIRA is setting the course for future development of the company: On November 1, Dirk Bingler (48) will become the new CEO of the supply chain and omnichannel software expert headquartered in Dortmund. The previous CEO Stephan Unser (62) moves to ...

Thumbnail-Photo: Tesco to introduce new scan-free technology on self-service tills at...
03.01.2024   #brick and mortar retail #Tech in Retail

Tesco to introduce new scan-free technology on self-service tills at GetGo store

Seamless Shopping Revolution: Tesco Tests Scan-Free Technology in London

Tesco is trialling an exciting new technology innovation that means customers don’t need to scan their items ...

Thumbnail-Photo: MPREIS Transforms Operations with Zebra Workcloud Task Management™...
06.11.2023   #customer experience #software developement

MPREIS Transforms Operations with Zebra Workcloud Task Management™ Software Solution

Austrian food retailer to streamline communication in around 300 stores to improve staff engagement, inventory optimisation, and customer satisfaction

MPREIS has around 300 Austrian stores in regions across Tyrol...

Thumbnail-Photo: Payment as a success factor: more than just paying...
15.01.2024   #Tech in Retail #payment systems

Payment as a success factor: more than just paying

Flashback to 1994: databases and ERP systems, first commercial websites, mobile phones with colour displays, CD-ROMs, Java as a programming language ...

Thumbnail-Photo: Ask the Bot: generative AI in retail
02.01.2024   #Tech in Retail #food retail

Ask the Bot: generative AI in retail

Revolution in retail: the era of generative AI and AI bots

They are able to analyse data, write product descriptions, answer shoppers’ questions or write codes...

Thumbnail-Photo: The SALTO WECOSYSTEM: A new brand DNA for the future of advanced access...
13.02.2024   #Tech in Retail #access control

The SALTO WECOSYSTEM: A new brand DNA for the future of advanced access

The SALTO WECOSYSTEM embodies the commitment to innovation of each SALTO company and demonstrates ...

Thumbnail-Photo: The global state of autonomous stores
18.12.2023   #Tech in Retail #self-checkout systems

The global state of autonomous stores

The stores are located in various retail segments such as food retail, fashion, electronics, convenience stores and fast food.

In a highly competitive global retail landscape, autonomous stores are an emerging force that addresses changing consumer behaviors, reduces operational costs, improves profitability, and powers revenue growth strategies. Advancements in autonomous ...

Thumbnail-Photo: ‘Problem-solving mission’ with updated Modern Store Framework...
16.02.2024   #Tech in Retail #personnel management

‘Problem-solving mission’ with updated Modern Store Framework

Zebra Technologies will be looking to address challenges with expertise and new solutions at EuroCIS

Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced it’s taking the newly enhanced Modern Store framework on a ‘problem ...

Thumbnail-Photo: First of its kind accessible checkout unveild by Woolworths, creating...
03.01.2024   #Tech in Retail #cashpoints

First of its kind accessible checkout unveild by Woolworths, creating new employment opportunities

Breaking Barriers in Retail: Woolworths' New Checkout Design for Wheelchair Users

In what is believed to be a world first, Woolworths has unveiled an accessible checkout, designed specifically for team members living with a physical disability, including people who use wheelchairs and other mobility aids such as walkers.The first ...

Thumbnail-Photo: SES-imagotag becomes VusionGroup
29.01.2024   #software applications #artificial intelligence

SES-imagotag becomes VusionGroup

A new identity highlighting the broader portfolio of innovative solutions
developed by the Group to solve the major challenges of physical commerce

SES-imagotag (Euronext: SESL, FR0010282822), the global leader in digital solutions for physical commerce, today announced that it has changed its name to VusionGroup. This new name embodies the various product lines and solutions that have enhanced ...


Phoenixplatz 2
44263 Dortmund
Captana GmbH
Captana GmbH
Bundesstraße 16
77955 Ettenheim
Zebra Technologies Germany GmbH
Zebra Technologies Germany GmbH
Ernst-Dietrich-Platz 2
40882 Ratingen
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
Innovative Technology Ltd.
Innovative Technology Ltd.
Innovative Business Park
OL1 4EQ Oldham
VusionGroup SA
VusionGroup SA
55 place Nelson Mandela
90000 Nanterre