self service

Thumbnail-Photo: Smart Stores: Fast shopping on the go
01.06.2022   #Tech in Retail #customer experience

Smart Stores: Fast shopping on the go

Live from EuroCIS: The kitchen help among stores

Hungry for a delicious dish, but not much time? Using a food processor saves time here and offers endless possibilities to satisfy your appetite. It’s the same with Smart Stores: scan the goods and pack them without having to stand in line. Or ...

Thumbnail-Photo: Interactive Touchpoints: Marketing you feel
01.06.2022   #digital signage #Tech in Retail

Interactive Touchpoints: Marketing you feel

Fingerfood for your customers

A pinch of digital, a spoonful of interaction, and a touch of networking – and the customer journey in your store becomes a full-bodied taste experience. Interactive touchpoints add the necessary zing, because commerce no longer takes place ...

Thumbnail-Photo: Scan & Go is a multi-talented tool for retailers and customers...
17.03.2022   #customer satisfaction #Tech in Retail

Scan & Go is a multi-talented tool for retailers and customers

How to use the smartphones of your consumers for convenience, sales and marketing

On March 16th, we prepared another spicy meal for you as a tasting sample about the options, benefits and challenges of Scan & Go services. With many poignant questions of our audience and the valuable and current input of our experts, ...

Thumbnail-Photo: Amazon Go or Amazon No?
07.02.2022   #brick and mortar retail #Tech in Retail

"Amazon Go" or "Amazon No"?

Our iXtenso editor tested a “just-walk-out store” from Amazon in Chicago

Is Amazon's ambitious "Amazon Go" project quietly going under? Or is it about to catch on and become ubiquitous? I tried to find answers to these questions at a store in Chicago.  ...

Thumbnail-Photo: retail trends December/2021 (German)
16.12.2021   #brick and mortar retail #multichannel commerce

retail trends December/2021 (German)

Experiences and reports from the retail industry

In our latest retail trends, we take a particularly practical approach: our editors provide insights into the experiences they have made in different stores, and we also look at social commerce and store design.You can find our retail trends as an ...

Thumbnail-Photo: Self-driving kiosk: wave, buy, snack
13.12.2021   #Tech in Retail #food retail

Self-driving kiosk: wave, buy, snack

REWE and Vodafone put first self-driving kiosk on the road

A kiosk on four wheels - this may not be new and somehow it is, because: The snacks are on the road without a driver*. The innovation unit REWE digital of the food retailer REWE makes common cause with the telecommunications company Vodafone and ...

Thumbnail-Photo: The smart store revolution is heating up!
31.05.2021   #Tech in Retail #self-checkout systems

The smart store revolution is heating up!

What makes unmanned 24/7 store concepts so appealing?

Whether unmanned stores, vending machines or hybrid solutions – automated smart stores have evolved from mere sounding balloons into genuine shopping alternatives. Even in Germany, where new technologies are initially viewed critically by ...

Thumbnail-Photo: Shopping experience with interactive digital signage applications...
25.05.2021   #brick and mortar retail #digital signage

Shopping experience with interactive digital signage applications

Using lift & learn features and smart mirrors to activate customers

The advantage in traditional stores: customers can examine the items and pick them up. The advantage in e-commerce: There is a wide range of products and information. With the use of digital signage solutions, these two advantages can be ...

Thumbnail-Photo: FinTech IoT platform for self-service financial transactions...
25.02.2021   #cash management #cash handling systems

FinTech IoT platform for self-service financial transactions

PayComplete, the new cash handling brand from SUZOHAPP, announces global launch

PayComplete, the new brand and identity of the cash handling division of SUZOHAPP announced its launch today. This new brand will invest in what is an Internet of Things (IoT) platform for broader financial transactions, running both on ...

Thumbnail-Photo: Checkout-free hotel convenience store in Yokohama, Japan...
17.02.2021   #Tech in Retail #self-checkout systems

Checkout-free hotel convenience store in Yokohama, Japan

Using biometric authentication technology

Zippin announced the launch of its latest retail format: a hotel convenience store. Zippin's partner, Fujitsu, the leading systems integrator in Japan, has worked with Koyo Group to implement the world's first checkout-free store within a ...

Thumbnail-Photo: The car’s the star
19.01.2021   #food retail #self service

The car’s the star

GB’s drive-thru grows in popularity

The trend for ordering food and drinks from our cars at Britain’s growing number of drive-thru restaurants soared from September to November 2020 according to global information company The NPD Group. There were 121 million visits to ...

Thumbnail-Photo: Vending machines: Customers alone in the store...
18.01.2021   #food retail #sales promotion

Vending machines: Customers alone in the store

Combi City-Markt makes round-the-clock shopping possible – without staff

Shopping after closing time? That’s possible at the Combi City store Bünting in Oldenburg. At the 24/7 vending machine, late at night shoppers have the opportunity to stock up on everything they need from the supermarket's ...

Thumbnail-Photo: Stats and trends for 2020 holiday customer service strategies...
12.01.2021   #online trading #e-commerce

Stats and trends for 2020 holiday customer service strategies

Higher sales with self-service materials and chat

ResultsCX announced findings from its recent holiday shopping and customer service survey, taking the pulse of organizations and how they’re handling a variety of customer service offerings this holiday season.The National Retail Federation ...

Thumbnail-Photo: How the industry thinks: The most important trends for 2021...
05.01.2021   #brick and mortar retail #digitization

How the industry thinks: The most important trends for 2021

What awaits retailers after the first Corona year?

2020 – most certainly not an easy year. But many agree: The only way forward is to look ahead. So we asked industry insiders – retailers, academics, manufacturers – what they expect for this year. How will changing customer ...

Thumbnail-Photo: Our bot is happy to assist you
31.03.2020   #consulting #customer relationship management

Our bot is happy to assist you

Chatbots and AI virtual assistants automate customer service

Chatbots and virtual assistants – some think they are creepy, others consider them a part of daily life. Either way, they patiently answer frequently asked questions related to the opening hours of the nearest supermarket.By now, some ...

Thumbnail-Photo: Self-Service for the ultimate customer experience...
19.02.2020   #brick and mortar retail #self-checkout systems

Self-Service for the ultimate customer experience

EuroShop 2020: iXtenso spoke with Diebold Nixdorf

Diebold Nixdorf as a leader in connected commerce offers innovative technologies for the optimized mix of self-service and checkout systems. With the program Storerevolution™ their solutions are a benefit for customers and retailers at the ...

Thumbnail-Photo: Customer Story: How the Johan Cruijff Arena scores with self-service...
31.05.2019   #artificial intelligence #self service

Customer Story: How the Johan Cruijff Arena scores with self-service

CCV helped develop a smart self-service soft drinks dispenser.

Johan Cruijff ArenA, previously known as Amsterdam ArenA, has a capacity of 55,000. As the largest stadium in the Netherlands, it has hosted global sporting events such as the 1998 Champions League Final and the 2013 Europa League Final. The ArenA ...

Thumbnail-Photo: Posiflex: interactive self-service kiosk systems for the POS...
21.02.2019   #iXtenso videos #kiosk terminals

Posiflex: interactive self-service kiosk systems for the POS

Going through changes and coming out stronger - Posiflex aquisitions

Thumbnail-Photo: Self-service sells
08.02.2019   #touch screens #kiosk terminals

Self-service sells

Kiosks represent an important part of retail’s future

Self-service is growing exponentially in all areas of retail, hotels, restaurants, healthcare and banking environments. Customers increasingly expect self-service technology options and traditional brick-and-mortar stores are no exception. Retailers ...

Thumbnail-Photo: Store transformation drives self-service technology...
08.01.2019   #POS systems #self-checkout systems

Store transformation drives self-service technology

Self-checkout solutions at EuroCIS 2019

The annual “Global EPOS and Self-Checkout” report care of London-based market research and consulting firm RBR shows what is happening around the globe at self-service checkouts. According to the report, retailers worldwide ...

Thumbnail-Photo: App offers consumers accurate optical reading from their glasses...
21.08.2018   #online trading #customer satisfaction

App offers consumers accurate optical reading from their glasses

"Prescription Scanner" to streamline eyewear online shopping experience from home

GlassesUSA.com, fast growing online eyewear retailer, announced the introduction of Prescription Scanner, a free application that will allow consumers to extract the optical parameters off their current glasses, making it easier for them to order ...

Thumbnail-Photo: German retailer roll-out of NCR self-checkouts...
01.06.2018   #customer satisfaction #self-checkout systems

German retailer roll-out of NCR self-checkouts

Kaufland creates new flexibility for changing customer shopping habits

NCR Corporation, a global leader in omni-channel solutions, announced that its self-checkout solution is a key part of Kaufland’s store reinvention initiative. The German hypermarket chain embarked on a store transformation journey to help ...

Thumbnail-Photo: Stores intelligently connected
27.02.2018   #epos systems #self-checkout systems

Stores intelligently connected

Checkpoint showcases a Source-to-Shopper journey at EuroCIS 2018

At EuroCIS 2018, Checkpoint exhibits solutions that fit into four core areas – software, hardware, consumables and services. Retailers visiting the show will be able to explore how the vendor’s unique technologies will help reduce ...

Thumbnail-Photo: 4POS presents new POS hardware at EuroCIS 2018...
27.02.2018   #epos systems #self-checkout systems

4POS presents new POS hardware at EuroCIS 2018

POS hardware using notebook technology and modular self-checkout

The requirements for efficient POS solutions are constantly growing. Modular construction methods and a slim design are demanded like never before. In the interview with iXtenso, Rolf Thomann and Günter Baitz from 4POS explain the requirements ...

Thumbnail-Photo: Elo introduces the future of self-service with new Wallaby stands...
13.12.2017   #touch screens #self service

Elo introduces the future of self-service with new Wallaby stands

New Wallaby stands deliver a streamlined self-service platform

Elo, global supplier of touchscreen solutions, introduced the new Wallaby self-service countertop and floor stands for an elegant and simple interactive touchscreen experience in high-traffic environments. The Wallaby self-service stands deliver an ...

Thumbnail-Photo: The self-checkout paradox – faster or slower?...
20.11.2017   #customer satisfaction #epos systems

The self-checkout paradox – faster or slower?

Shopping experience feels faster and more efficient even if actual time takes a bit longer

One of the biggest benefits with self-checkouts is that the process feels faster and more convenient. The customers are more prone to leave the store with a smile after a few more minutes by the self-checkouts than after a shorter amount of time ...

Thumbnail-Photo: Retail self-checkout systems hold untapped potential...
15.10.2017   #cashpoints #self-checkout systems

Retail self-checkout systems hold untapped potential

Fundamental willingness to use self-checkout systems is distinctly greater than the actual percentage of users

Germans mostly know self-checkout systems (SCO) from their visits to IKEA. Yet by now, supermarkets and some drug store chains have also started to let customers scan their own products. Even so, both customers and retailers continue to be ...

Thumbnail-Photo: More than theft protection: The benefits of vending machines at the POS...
21.03.2016   #self service #self service systems

More than theft protection: The benefits of vending machines at the POS

Premium merchandise is efficiently protected and showcased

Inventory differences are a big problem for all retailers. Clothing articles and jewelry are not the only items that are frequently being stolen – every supermarket also has small but premium merchandise in its product selection that thieves ...

Thumbnail-Photo: A significant development of the payment processes in retail...
07.03.2016   #mobile payment #self-checkout systems

"A significant development of the payment processes in retail"

Interview with Christoph von Lingen, Country Sales Leader at Toshiba

Self Checkout still has not had its breakthrough in Germany - though it may nonetheless be worthwhile to invest in the necessary infrastructure. Christoph von Lingen from Toshiba explains in this interview, which developments can be expected in the next few years in the checkout area.

Thumbnail-Photo: Unicoop Firenze delivers award winning shopping experience...
02.03.2016   #mobile payment #mobile shopping

Unicoop Firenze delivers award winning shopping experience

Using NCR app and omnichannel software platform

Unicoop’s mobile shopper implementation receives a retail technology award at EuroCIS for its seamless self-service shopping experience across in-store, online and mobile channels.

Thumbnail-Photo: Self-checkout system with flexible, convertible design...
02.03.2016   #self-checkout systems #self service

Self-checkout system with flexible, convertible design

Latest self-checkout solution from NCR provides retailers with more capability than ever before

NCR announced the launch of NCR FastLane SelfServ Checkout Release 6, the new addition to the family of NCR self-checkout solutions. The system is focused on improving the checkout experience giving retailers more capability than ever before.

Thumbnail-Photo: ITL returns to retail at EuroCIS 2016
11.02.2016   #self-checkout systems #cash management

ITL returns to retail at EuroCIS 2016

ITL’s SMART range of products are ideal for the high volume applications of the retail sector

Building on the success of exhibiting at EuroCis for the first time last year, Innovative Technology Ltd. is set to return to the world’s largest international retail event in 2016.

Thumbnail-Photo: MERKUR rolls out Self-Checkouts and software...
03.02.2016   #self-checkout systems #self service

MERKUR rolls out Self-Checkouts and software

First supermarket chain in the region to fully embrace self-checkout technology

MERKUR, a leading Austrian supermarket chain that is part of the German REWE Group, will deploy 100 innovative NCR self-checkout solutions with associated NCR self-checkout software in about 45 stores in the course of 2016.

Thumbnail-Photo: “88 percent of customers prefer to use self-service systems at the...
15.09.2015   #self-checkout systems #self service

“88 percent of customers prefer to use self-service systems at the table as opposed to at a kiosk”

Interview with Justin Guinn, Market Researcher, Software Advice

Self-Service is not only a trend in retail, but also in restaurants. We spoke with Justin Guinn, market researcher at Software Advice, a company that offers insights on restaurant POS systems about his recent report on the topic. Mr. Guinn, ...

Thumbnail-Photo: FUJITSU U-Scan Genesis II Self-Checkout receives consumer satisfaction...
15.01.2015   #self-checkout systems #self service

FUJITSU U-Scan Genesis II Self-Checkout receives consumer satisfaction scores exceeding 90 percent

Successful completion of field trials leads to availability across North America

Fujitsu announced the successful completion of a customer pilot test of the FUJITSU U-Scan Genesis II Self-Checkout Solution with Food City, K-VA-T Food Stores, Inc. The U-Scan Genesis II hardware and software solution exceeded all ...

Thumbnail-Photo: Customers increasingly use their own mobile devices in the store...
01.08.2014   #multichannel commerce #self-checkout systems

"Customers increasingly use their own mobile devices in the store"

Interview with Stefan Clemens, Area Sales Leader Retail and Ralf Kluth, Software Sales Specialist, NCR Retail

Omnichannel commerce presents brick-and-mortar retailers in particular with new challenges. In this interview, Stefan Clemens, Area Sales Leader Retail (CE) and Ralf Kluth, Software Sales Specialist, NCRRetail, explain how retailers can holistically ...

Thumbnail-Photo: Datalogic Self-Shopping Solution Enjoys Continued Growth...
19.07.2013   #mobile data capture #self service

Datalogic Self-Shopping Solution Enjoys Continued Growth

Recent installation of 600 self-shopping terminals brings total installation to over 60,000

Datalogic self-shopping solution installations continue growing. Coop Estense, one of the largest consumer cooperatives of the Italian retail and distribution leader Coop Group, deployed 600 Joya™ terminals and Shopevolution™ ...

10.01.2012   #self service #self service terminals

Aloha solution helps quick casual restaurant company improve efficiencies and grow customer loyalty

NCR Corporation (NYSE: NCR) today announced that it has entered into a new agreement with Einstein Noah Restaurant Group (Nasdaq: BAGL) to implement its Aloha Enterprise solution and Radiant hardware within each of the company-owned Einstein Bros.® ...

15.09.2011   #software applications #logistics (software)

Designing intuitive interfaces with Web-Extensions 2.0

Videos, images and interactive applications integrated in modern interfaces: Internet and smart phone users utilize the many options they are offered thousands of times a day. Bank customers also expect to see the technologies and operating concepts ...

Thumbnail-Photo: NCR named global market leader in self-checkout by two leading industry...
30.09.2010   #kiosk terminals #self service

NCR named global market leader in self-checkout by two leading industry analyst firms

VDC Research and RBR Research again rank NCR as world’s largest self-checkout supplier

NCR Corporation (NYSE: NCR) today announced that it has been ranked as the global market leader in self-checkout, according to VDC Research Group and Retail Banking Research (RBR). According to the September 2010 VDC Research Group report, ...

Thumbnail-Photo: SPAR, the world’s largest food retail chain, pilots NCR self-checkout...
08.03.2010   #self-checkout systems #kiosk terminals

SPAR, the world’s largest food retail chain, pilots NCR self-checkout in Slovenia

NCR self-checkouts to save shoppers at SPAR Slovenia stores time and money SPAR, the world’s largest food retail chain with nearly 126,800 stores in 32 countries, has signed an order with NCR Corporation (NYSE: NCR) to install NCR ...

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Verifone GmbH
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Seilerweg 2f
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NCR GmbH
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POSBOX GmbH
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Süchtelner Str. 16
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Regterweistraat 15
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GLORY Global Solutions (Germany) GmbH
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Thomas-Edison-Platz 1
63263 Neu-Isenburg
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Ernst-Dietrich-Platz 2
40882 Ratingen
InterCard AG
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Mehlbeerenstr. 4
82024 Taufkirchen b. München
Datalogic Mobile Germany
Datalogic Mobile Germany
Carl-Zeiss-Straße 31
73230 Kirchheim Teck
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Karl-Arnold-Platz 1 a
40474 Düsseldorf
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iXtenso - retail trends
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