Company News • 03.02.2016

MERKUR rolls out Self-Checkouts and software

First supermarket chain in the region to fully embrace self-checkout technology

MERKUR, a leading Austrian supermarket chain that is part of the German REWE Group, will deploy 100 innovative NCR self-checkout solutions with associated NCR self-checkout software in about 45 stores in the course of 2016.

Based on positive feedback in eight high volume stores earlier in 2015, NCR self-checkouts have now become an integral part of MERKUR’s store strategy. The technology enables a modern shopping experience and reduces waiting times at checkout, helping to improve customer service and build loyalty.

MERKUR is the first supermarket chain in Austria, as well as the greater DACH region, to implement a full-scale self-checkout strategy. This strategy reflects growing customer demand for self-checkout solutions, a trend that was recently highlighted in a survey commissioned by the German Retail Association, EHI. The findings revealed that 92 percent of customers use self-checkout to reduce waiting time when they check out, while 50 percent use it because they like to experience the latest technology.

"As innovative Austrian grocer we continuously expand our services to deliver a pleasant shopping experience for our customers," said Manfred Denner, member of the MERKUR executive board. "The acceptance of the systems has been very good. 40 percent of customers in our flagship store in Vienna are using the self-checkouts. We now want to offer this flexibility to customers in further stores.”

Supplier
Logo: NCR GmbH

NCR GmbH

Steinerne Furt 67
86176 Augsburg
Germany
Photo: MERKUR rolls out Self-Checkouts and software...
Source: NCR GmbH

After comprehensive usability testing, NCR customized the software of its self-checkouts to the specific requirements of MERKUR and adapted the user interface to reflect the company’s branding. Since MERKUR has a strong focus on fresh produce in its in-store market-place, the fast and accurate identification of more than 600 different fresh fruit and vegetables is especially important. The new NCR RealScan™ 79 Bi-optic Imager, used in the latest generation of NCR self-checkouts, enables the desired levels of identification by capturing images of products as well as being able to scan 1D, 2D and mobile bar codes from six different angles.

“Based on our leadership and experience in rolling out retail solutions for customers around the world, we are able to provide a seamless experience, including software modification, to quickly and efficiently meet our customers’ needs,” said Stefan Clemens, Area Sales Leader for Germany, Austria and Switzerland at NCR Retail Solutions. “However, it is not enough to install new technology. To ensure that investment in self-checkout technology is successful for retailers, such as MERKUR, we have created an extensive business model that assesses the neighborhood, demographics, product range and other local specifics for each store. This enables us to identify and implement the right solution for our retail customers and deliver on the objectives they wish to achieve.”

Careful and accurate planning prior to the actual deployment provided a smooth integration of NCR self-checkouts with MERKUR’s existing point-of-sale (POS) infrastructure. Employees have been able to familiarize themselves with the new self-checkouts during dedicated training sessions that continue to contribute to the success and effective roll out of the technology. MERKUR looks forward to continuing to reduce the amount of time spent in queues and expects their customers to embrace the new technology as they did in the initial deployment.

Source: NCR GmbH

related articles:

popular articles:

Thumbnail-Photo: App-based mCommerce drives biometric mobile payments...
09.02.2021   #mobile payment #payment systems

App-based mCommerce drives biometric mobile payments

Identification via fingerprint, iris, voice and facial recognition

A new study from Juniper Research has found that biometrics will authenticate over $3 trillion of payment transactions in 2025, from just $404 billion in 2020. The report found that biometrics, including fingerprint, iris, voice and facial ...

Thumbnail-Photo: The rise of the virtual fitting room with the corona pandemic?...
30.11.2020   #fashion #virtual reality

The rise of the virtual fitting room with the corona pandemic?

Trying on clothes via AI, AR or VR

The rising usage of smartphones is expected to take the virtual fitting room market to $19,250.4 million by 2030, from $3,128.6 million in 2019, at an 18.5% CAGR between 2020 and 2030.A virtual fitting room is a digital representation of a fitting ...

Thumbnail-Photo: More than 400 Danish Coop Stores Now with Electronic Shelf Labels...
29.01.2021   #electronic shelf labels (ESL) #price labelling

More than 400 Danish Coop Stores Now with Electronic Shelf Labels

Back in 2010, the first Coop store implemented electronic shelf labels from the IT company, Delfi Technologies.

Store no. 400 became Irma at Islands Brygge in Copenhagen, which has undergone a major renovation project, where investments have been made into several initiatives to improve the shopping experience – this includes electronic shelf ...

Thumbnail-Photo: Retail grocery chain implementing sterile cart system...
05.11.2020   #coronavirus #hygiene

Retail grocery chain implementing sterile cart system

Hy-Vee uses a hospital-grade, automated cleaning system for shopping carts

Hy-Vee, Inc. is introducing an automated cleaning system that fully cleans and sanitizes shopping carts after every use. By mid-November, more than 200 Hy-Vee stores across its eight-state region will have a Sterile Cart system in operation.This ...

Thumbnail-Photo: Checkout-free hotel convenience store in Yokohama, Japan...
17.02.2021   #self-checkout systems #self service

Checkout-free hotel convenience store in Yokohama, Japan

Using biometric authentication technology

Zippin announced the launch of its latest retail format: a hotel convenience store. Zippin's partner, Fujitsu, the leading systems integrator in Japan, has worked with Koyo Group to implement the world's first checkout-free store within a ...

Thumbnail-Photo: Robotic canteen set to change the global food and hospitality industry...
10.12.2020   #food retail #food technology

Robotic canteen set to change the global food and hospitality industry

Karakuri showcasing its pre-production machine

Karakuri, a food robotics company, lifts the lid to unveil the world’s first automated canteen to make meals, the DK-One. Karakuri’s robotic system will revolutionise how and what we eat in restaurants, canteens, buffets, hotels and ...

Thumbnail-Photo: Online Shop Day
05.02.2021   #online trading #e-commerce

Online Shop Day

How do web store owners ensure that their e-commerce platform is always available

Online stores have the advantage that they are usually accessible 24/7. That's why many customers like to shop online. But how do web store owners ensure that their e-commerce platform is always available?Customers expect their orders or ...

Thumbnail-Photo: ARCHITECTS DARLING AWARD for MyLock online configurator from SALTO...
26.11.2020   #award #access control systems

ARCHITECTS' DARLING AWARD for MyLock online configurator from SALTO

Silver award in the category "Best Product Configurator"

The online configurator MyLock from SALTO has won the silver award in the category "Best Product Configurator" at the ARCHITECTS' DARLING AWARDS 2020.From the experts' point of view, the clear design and intuitive user experience ...

Thumbnail-Photo: Vending machines: Customers alone in the store...
18.01.2021   #sales promotion #food retail

Vending machines: Customers alone in the store

Combi City-Markt makes round-the-clock shopping possible – without staff

Shopping after closing time? That’s possible at the Combi City store Bünting in Oldenburg. At the 24/7 vending machine, late at night shoppers have the opportunity to stock up on everything they need from the supermarket's ...

Thumbnail-Photo: SALTO Systems invests in Austrian company Gantner...
21.10.2020   #security #access control

SALTO Systems invests in Austrian company Gantner

SALTO wants to strengthen its Access Control solutions portfolio, and welcomes new shareholders.

SALTO is a leading manufacturer in electronic access control solutions. The company has trusted customers in Education (Princeton University, University of Oxford), Hospitality (Hilton, Meliá Hotels and Resorts), Healthcare (Cleveland ...

Supplier

Citizen Systems Europe GmbH
Citizen Systems Europe GmbH
Otto-Hirsch-Brücken 17
70329 Stuttgart
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
Axis Communications GmbH
Axis Communications GmbH
Adalperostraße 86
85737 Ismaning
GMO Registry, Inc.
GMO Registry, Inc.
Cerulean Tower, 26-1 / Sakuragaoka-cho, Shibuya-ku,
150-8512 Tokyo
Reflexis Systems GmbH
Reflexis Systems GmbH
Kokkolastr. 5-7
40882 Ratingen