Sophisticated customer relationship management places the cultivation of customer loyalty at the center of communication, service and marketing processes.
The results of a nationwide LoyaltyOne survey show that U.S. grocery shoppers have a resounding message for grocery retailers who have been enticing them with fuel rewards for over a decade. Fuel rewards alone aren’t winning their loyalty. ...
The increasing digitalization in retail helps retailers get to know their customers better. After all, the modern shopper leaves his/her data at every touchpoint – whether that’s in the online store, during mobile shopping or directly at ...
According to new research from ACCENT Marketing, the key to a successful customer engagement strategy via wearable technology is to first understand how consumers use wearable technology. From fitness monitors to smart watches to clothing, ...
Epicor Software Corporation, a global leader in business software solutions for retail, manufacturing, distribution, and services organizations today announced the world's largest specialty retailer of comfort footwear, The ...
TimeTrade, the leading online appointment scheduling platform for the world’s largest brands, has reached a milestone by enabling 300 million consumer-to-business connections. This achievement equates to over 3 Billion dollars in annual ...
The MetaPack Group highlighted new research into how a a retailer’s returns policy can be a positive tool for customer retention and brand loyalty. MetaPack’s research was undertaken to understand what people really think about the ...
Retailers who cannot provide finance packages for major purchases are missing out on around £4.9 billion in sales a year, research1 from retail finance specialist Pay4Later shows. Pay4Later, the UK's fastest growing provider of point of ...
One of the most important shifts of the 21st century is the ability of consumers to participate in markets they love such as music and fashion. A new study in the Journal of Consumer Research reveals how ordinary consumers have changed the ...
Not being understood and companies that fail to acknowledge their feelings are the biggest consumer frustrations when dealing with brands through digital channels. 78% of UK consumers surveyed in Eptica research ranked getting a response ...
UK brands are failing to improve the customer service they offer, answering under half (48%) of questions asked via the email, Twitter and web channels, according to a new study. Twitter is coming of age as a customer service channel with ...
With its measures in customer retention, höltl Retail Solutions wants to allow the non-food retail to advance decisively. On this background, the system integrator from Bad Hersfeld presents its new, innovative tools within ...
Tlantic, a global developer of retail solutions, is launching the Tlantic Mobile Retail Suite at RBTE. This suite of innovative software solutions provides retailers with a new way to rapidly deploy mobile services and applications to ...
We are all now customer service representatives, with most of us preferring to resolve issues with companies by heading online to find similar experiences and opinions - even after we've bought something - a new study from Aspect Software ...
Two years ago, Apple launched iBeacons. The tiny “light beacons" can provide a great added benefit for the retail industry, but only if retailers think long and hard about how much and especially what kind of information they would like ...
The latest Location Based Analytics technologies are enabling retailers to engage with their customers better than ever before. According to IDC “The most successful retailers will find opportunities by putting mobility, analytics, cloud and ...
Without insight into the complex web of motivators that change customer behavior, retailers will struggle to achieve desired measurable results on loyalty initiatives. According to a presentation at the National Retail Federation 2015 Big Show in ...
Answers Corporation, a provider of cloud-based voice of customer solutions and owner of the leading Internet brand Answers.com, has released findings that quantitatively validate the causal relationship between retail store employee engagement and ...
Nearly three-quarters of online retailers (74 percent) miss out on sales by promoting irrelevant items to online shoppers, according to new research from OrderDynamics. As retailers prepare for the crucial holiday shopping season, many could be ...
Ever wondered why research predictions are continually proved wrong? Or put another way, why people tell researchers one thing and then do quite another? Market research agency Conquest is to launch, on 6th November, a brand new research tool called ...
Amazon sets the standard for retailers in offering a personalised experience for its customers, according to a study launched today by personalised discovery platform company, BloomReach. The research, conducted by RedShift Research, highlights the ...
A new study commissioned by Moxie Software, Inc. reveals that 64% of survey participants expect live chat to be available on mobile devices, and 76% would use it. Moxie’s study surveyed more than 2,700 UK and U.S. residents about their ...
Aimia Inc. has announced the launch of a strategic partnership with Continente, Portugal's leading retailer from Sonae Group, to support a deeper understanding of its customers. This partnership will provide Continente with the ability to ...
A global fraud study of more than 6,100 consumers across 20 countries revealed distrust among global consumers in retailers to protect their data. The new study, “Global Consumers: Concerned and Willing to Engage in the Battle Against ...
Whilst multichannel retailing means consumers can shop round the clock, new research from retail technology company Retail Assist reveals that not all retailers are matching this with 24 x 7 customer service and social media support to meet consumer ...
A Forrester study, commissioned by the leading social customer service platform Conversocial, has revealed a lack of ownership and understanding of social media within organisations that could see brands fall behind in the overall customer service ...
UK retailers are performing poorly on social media for customer service, but are becoming more effective at answering email enquiries. This is according to the Eptica Multichannel Customer Experience Study, which found that email was the best ...
Most retailers have been heavily investing in improving customer experience, encouraging more shoppers into their stores and trying to increase the number of purchases on each visit. Some of those investments have paid off handsomely while some ...
When a shop is authentic and the workers are friendly, it can feel like a second home for consumers, according to a new study in the Journal of Consumer Research. "People often feel strongly attached to particular places. Such places ...
Consumers like to reap the benefits of discounts immediately (not later), according to a new study in the Journal of Consumer Research. Consumers enjoy discounted products much less if they have to wait for them. "Price promotions are ...
Shoppers are more likely to buy a product from a different location when a pleasant sound coming from a particular direction draws attention to the item, according to a new study in the Journal of Consumer Research. "Suppose that you are ...
Mobile devices create a new type of connection between customer and retailer. Both sides can access information and sales offers at anytime and anywhere. In our current interview, Sven Tollmien, Director Innovation Services with the trend analysis ...
The number of products offered at supermarkets or discounters is enormous: consumers can find approximately 10,000 products in a supermarket and ca. 2,000 in discount stores (German Trade Association). Many are part of the same segment and compete ...
eCommerce is putting brick and mortar retailers under increasing pressure today. But this also leads to the development of new, innovative ideas that attract the customers and drive them back into the store by offering them an added value. In our ...
SAP AG and hybris announced that SAP has completed the acquisition of hybris, a rapidly growing and widely recognized leader in commerce technology. With this transaction, SAP is investing in the future of commerce and customer engagement, helping ...
SAP AG and hybris announced that SAP plans to acquire hybris, a rapidly growing and widely recognized leader in e-commerce technology. The acquisition positions SAP to deliver the next-generation e-commerce platform, with the choice of on-premise or ...
This summer, Clubcard Exchange will feature eight categories in which tokens can be redeemed including garden furniture and BBQs, clothing, cameras and camping equipment. Tesco said that customers will be receiving their Clubcard statements this ...
In a move to drive retail sales, encourage more leisure time to be spent in Guildford and better understand the needs of its business community, the Business Improvement District (BID), Experience Guildford, has this month launched a loyalty card to ...
Tesco has secured a raft of popular cookery, comedy and drama programmes for innovative ad-supported streaming service Clubcard TV following a deal with BBC Worldwide. The agreement, which includes shows featuring star chefs Antonio Carluccio, ...
A new study has found that 65 percent of shoppers in the UK have received poor customer service online, with 64% stating that they would not return to a business that gave poor customer service. Commissioned by online customer helpdesk ...
Online marketplace Rakuten, the world’s third largest online marketplace, reveals findings from an international survey into consumer shopping preferences. Retailer trust was most valued in the east, where countries such as Indonesia (69%) ...
Social marketing has changed the way retail customers do their shopping – and the emergence of retailers who are using new marketing channels to reach out to shoppers is the proof of the pudding! Retailers have recognized that consumers are ...
Motorola Solutions will be showcasing its latest retail solutions and innovations in Booth #921 at the 102nd National Retail Federation (NRF) Annual Convention & EXPO on Jan. 13-16, 2013 at the Jacob K. Javits Convention Center in New York ...
What’s the first name that comes to your mind when you hear ‘discount retailer’? Chances are that the names Wal-Mart or Target pop up – and it’s not surprising because these are two of the most valuable retail brands in ...
London Heathrow Airport has taken on board the HappyOrNot customer satisfaction measurement service to assess and report on customer satisfaction levels at one of the world's busiest air transport hubs. Heathrow is owned by the UK’s ...
Shana, the Barcelona fashion company entered the Chinese market with the opening of a 1000 m2 store in the Cuang Qi shopping center in Shanghai. T-Cuento assisted the company in the opening with the first installation of TC-Store, the intelligent ...
Osram Opto Semiconductors Asia Ltd. has a new CEO. Louis Lam took over the company's Asian business at the beginning of December. He is also Vice President for worldwide sales of Osram Opto Semiconductors. His predecessor Dr. Alfred Felder will in ...
Casio Computer Co., Ltd., today announced the release of the stylishly designed VX-100 business support terminal. Customer relationship management, reservation management and sales management applications are available on this terminal. Associated ...
Mom and pop knew every customer of their store personally. They knew which product suited which of their customers. Today, chain stores have pushed the small merchants aside, but they would like to know their customers as well as good old mom and ...
Sylvia Detzel, owner of the consulting firm Detzel Marketing, lectures at the Dual University in Stuttgart on the subject of ”Data base systems, Analytical CRM and Data Mining.“ Is this hype or essential for business success? Where are ...
Whether it’s Payback, Ikea Family or Bahncard – there is no ideal customer card. A conclusion, Stiftung Warentest (the German equivalent of “Consumer Reports“) arrived at in August. They investigated how big the average ...
