Meeting point for all major decision-makers in the e-commerce sector
The supermarket is testing its first UK click-and-collect services
What is the recipe for success? iXtenso visited three bicycle retailers
A strategic and cross-channel approach to handling negative customer experiences
About the installation, functions and advantages of the app
Suitsupply reinvents retail experience including virtual pre-shopping
Showrooming with samples in brick-and-mortar retail
With the web-based application ViDGREETS, online shoppers can record personal messages and send them together with their purchase.
Chatbots and AI virtual assistants automate customer service
Oktalite's EuroShop appearance is themed "Sun. Light. Quality". This involves more than just lighting, rather it represents a comprehensive service approach. CEO Hermann Bohse and Head of Research and Development Stephan Renkes go into ...
Anyone can sell a product, and customers have plenty of choices when making a purchase. So how does a retailer stand out from the crowd to keep customers coming back? It all comes down to the kind of customer experience you deliver.It’s no ...
The E-commerce Berlin Expo 2019 gathered more than 55000 visitors, 150 exhibitors and 45+ speakers taking part in the annual fair. The numbers speak for themselves - EBE has become one of the most important e-commerce events in Europe. However, ...
eBay is introducing Managed Delivery, a cost-effective fulfillment service to launch next year, beginning in the U.S., that will provide shoppers faster and more reliable delivery on millions of popular products. The initiative will enable sellers ...
There is a lot of hype surrounding humanoid, socially intelligent robots and what they can do. They are interviewed, filmed and tested. Oftentimes, it’s to find out how consumers feel about the machines and how they are accepted by users and ...
Many of us know their faces, even if we have never met them in person. One of these faces belongs to Pepper, the humanoid robot. It has fast become a media star. ...
Harald Mösel from b.telligent asserts that retailers can set themselves apart from the competition with positive, unique post-purchase experiences. In this interview, he illustrates how companies can utilize post-purchase communication to ...
Customers rarely shop alone. Most of them shop with family or friends. The other person might not always be in a good mood, patient or friendly. Can the salesperson simply ignore the other person in these instances? How should he or she handle this ...
Retailers who set up an online store can expand their business – especially if they create a multilingual content strategy.As a language and translation service, Eurotext AG supports retailers in this endeavor. From this conversation with ...
Thanks to the rapid expansion of e-commerce and Amazon, there is no doubt that a range of new card payment options are on the rise. At the same time, retailers are still handling enormous amount of cash daily because cash remains by far the most ...
There will be no boredom until and during the fair - which will take place in Düsseldorf from 19.02.-21.02.2019. That's why you can already read what you can look forward to in our EuroCIS 2019 trade fair special! As speedy reporters, ...
Customer loyalty programs play a central role in the retail industry in order to secure the customer’s favor with increasing competition. With the expansion of the sales and communications channels, the challenge of customer loyalty has ...
GlassesUSA.com, fast growing online eyewear retailer, announced the introduction of Prescription Scanner, a free application that will allow consumers to extract the optical parameters off their current glasses, making it easier for them to order ...
More than ever, today’s interior design industry has a tough time to attract customers to stores. In this interview, Sven-Hendrik Timmermann, Chief Digital Officer at JAB Josef Anstoetz KG, explains how the textile and fabric outfitter uses ...
Prime customers can enjoy free 2-hour delivery for orders over 35 Dollar from Whole Foods Market; Whole Foods Market groceries can be delivered through Prime Now to neighborhoods in Austin, Cincinnati, Dallas, and Virginia Beach Last week, Amazon ...
Bizerba now also provides its service and solution packages for customers in the retail business. Different contracts strike an ideal balance between individuality, quality and economy, thereby offering customers maximum flexibility. ...
Detego, a market leader in real-time business intelligence for the fashion retail industry, will showcase three of its software solutions at EuroCIS, taking place from February 27th to March 1st 2018 in Düsseldorf, Germany. Visitors to ...
The move is part of Sainsbury’s commitment to offer customers a distinct and differentiated choice of quality food for every occasion and follows the successful introduction of Sushi Gourmet counters, Patisserie Valerie products and a Crussh ...
Colruyt Amay opened its doors after a few weeks of renovation work.The store has been completely rearranged and restyled into a new-generation Colruyt store. “During closure, we completely rearranged the store”, says store manager ...
To forge ever closer relationships with its customers, Carrefour Belgium has expanded its convenience store network with the opening of two new Carrefour Express stores. They will allow the Group to provide a tailored offering combining shopping ...
Test your store’s customer focus using our checklist – and make sure your future customer meetings are top notch! ...
APG Cash Drawer announced the investment of $1 million in automation at its European headquarters & manufacturing plant in Newhaven. The new manufacturing technology signifies APG’s commitment to quickly deliver the latest cash drawer ...
The digitization of the POS has finally reached the DIY sector. The home improvement store as a place where you can touch and try things is more and more turning into a place of digital consulting. The Knauber Freizeitmärkte (English: Knauber ...
As a store owner, your freedom in changing processes is greater than, say, a store manager in a large chain store. But these opportunities also bring a greater responsibility. If the store is doing well, it is likely a product of you having done a ...
Marks & Spencer has announced a trial of fresh sushi counters in partnership with sushi experts Wasabi – bringing customers expertly prepared fresh products and improving the in-store experience with a touch of theatre. The counters, ...
iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service ...
Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...
Pottery Barn, a member of the Williams-Sonoma, Inc. portfolio of brands, reopened its doors at University Village in Seattle, Washington. The 16,818-square foot location showcases Pottery Barn’s new store concept, which was introduced last ...
For three out of four customers, according to a study by the trade association HDE “Trends in Trade,” it is important in the future to be able to go shopping in the store. On the other hand, online trading is growing significantly ...
Ice cream lovers in nearly two dozen cities across the country can use DoorDash – the technology company connecting customers with the best local business through door-to-door delivery – to have their favorite Baskin-Robbins ice cream ...
Delivering packages with drones can reduce carbon dioxide emissions in certain circumstances as compared to truck deliveries, a new study from University of Washington transportation engineers finds. Researchers found that drones tend to have carbon ...
Zalando successfully completed its location search to open its first Nordic fulfillment center in Sweden later this year. Together with the developer NREP Logicenters, Zalando will build a fulfillment center in Brunna, situated in the county of ...
With its new solution packages, Bizerba clearly focuses on the individual needs of its customers. Consisting of new, innovative business models, the Smart contracts provide new technologies and systems to customers without requiring any investment ...
In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customer in Saturn-Markt Ingolstadt ...
Today’s consumers say their online purchasing decisions are directly influenced by delivery and returns and the experiences they encounter. As the findings of this year’s MetaPack 2016 State of eCommerce Delivery Consumer Research Report ...
Store-branded credit cards are charging record-high interest rates, according to a new CreditCards.com report. The worst offender is Big Lots, which charges 29.99 percent. Zales (29.24 percent) and Staples (28.24 percent) aren't far behind. ...
Shopping Headquarters recently shed light on their product returns and exchanges policy, which promises money back guarantee for eligible items. The company stated that the returned products must be in original packaging, have not been used and are ...
Scandit, the leading enterprise mobility and data capture company, specializing in barcode scanning solutions for smartphones, tablets, and wearable devices, was included in a July 2016 Gartner report titled, “Lessons Learned From Supply Chain ...
The Fragrance Shop, the UK’s largest independent fragrance retailer, has launched a new delivery service from Shutl, the platform that gives people control over their deliveries. Shutl will bring The Fragrance Shop a competitive edge ...
Despite its importance to consumers, email is falling behind social media when it comes to customer service, with UK brands answering just 38% of emailed questions, according to a new study.
Invoice, PayPal, direct debit und instant transfer are the preferred methods of payment of German customers in eCommerce. Several studies over the past few years have also shown: offering convenient payment methods has become an especially important ...
