services

A spiral staircase leads up into the light

#customer satisfaction #customer relationship management

The importance of effective complaint management

A strategic and cross-channel approach to handling negative customer experiences

#customer satisfaction #customer relationship management

WhatsApp Business: A direct line to customers

About the installation, functions and advantages of the app

A tailor works on a suit a man inside a glass box is wearing...

#consulting #brick and mortar retail

Custom-tailored: new in-store safe shopping journey solution

Suitsupply reinvents retail experience including virtual pre-shopping

#brick and mortar retail #services

A return to core competencies: visual merchandising and customer service

Showrooming with samples in brick-and-mortar retail

Wife and daughter watching video message on a tablet....

#online trading #digitization

"Love greetings" from the online shop

With the web-based application ViDGREETS, online shoppers can record personal messages and send them together with their purchase.

Graphic of a virtual chatbot for customer service; copyright:...

#consulting #customer relationship management

Our bot is happy to assist you

Chatbots and AI virtual assistants automate customer service

A stand of the company Oktalite at the EuroShop 2020...

#lighting systems #lighting concepts

The power of the sun

Oktalite at the EuroShop 2020

A control wheel with five steps and blue lights on a black device...

#customer satisfaction #personnel management

Five customer experience considerations for retailers

From forethought to a proper execution

#e-commerce #customer satisfaction

Get your business ready for E-commerce!

E-commerce Berlin Expo 2020 starts on the 13th of February 2020

15.08.2019 #services #logistics

eBay to launch end-to-end fulfillment service for sellers

Storing and shipping through logistics partners managed by eBay

eBay is introducing Managed Delivery, a cost-effective fulfillment service to launch next year, beginning in the U.S., that will provide shoppers faster and more reliable delivery on millions of popular products. The initiative will enable sellers ...

Thumbnail-Photo: Sales assistant Remy talks about strange customers and emotional...

25.07.2019 #customer satisfaction #POS marketing

Sales assistant Remy talks about strange customers and emotional decisions

An interview with a fictitious robot that works in retail

There is a lot of hype surrounding humanoid, socially intelligent robots and what they can do. They are interviewed, filmed and tested. Oftentimes, it’s to find out how consumers feel about the machines and how they are accepted by users and ...

22.07.2019 #POS marketing #services

Retail service robots – helper or footfall generator?

Using drag and drop to train the new coworker

Many of us know their faces, even if we have never met them in person. One of these faces belongs to Pepper, the humanoid robot. It has fast become a media star. ...

21.05.2019 #customer satisfaction #customer relationship management

Post-purchase communication: Well-informed customers are happier

Shipment tracking options and convenient returns management solutions

Harald Mösel from b.telligent asserts that retailers can set themselves apart from the competition with positive, unique post-purchase experiences. In this interview, he illustrates how companies can utilize post-purchase communication to ...

09.05.2019 #consulting #brick and mortar retail

The customer is always right? Two customers might spell trouble!

How salespeople can handle customers who bring company along

Customers rarely shop alone. Most of them shop with family or friends. The other person might not always be in a good mood, patient or friendly. Can the salesperson simply ignore the other person in these instances? How should he or she handle this ...

29.04.2019 #online trading #e-commerce

E-commerce: AI-powered translations revitalize business

Interview with Boris Zielonka, Director Marketing & Sales, Eurotext AG

Retailers who set up an online store can expand their business – especially if they create a multilingual content strategy.As a language and translation service, Eurotext AG supports retailers in this endeavor. From this conversation with ...

01.02.2019 #payment systems #services

A new approach to cash handling

Cash as a service

Thanks to the rapid expansion of e-commerce and Amazon, there is no doubt that a range of new card payment options are on the rise. At the same time, retailers are still handling enormous amount of cash daily because cash remains by far the most ...

22.01.2019 #e-commerce #brick and mortar retail

In touch: iXtenso - Magazine for Retailers at EuroCIS 2019

The freshly printed retail trends are ready for you! Visit us in hall 9, booth E02!

There will be no boredom until and during the fair - which will take place in Düsseldorf from 19.02.-21.02.2019. That's why you can already read what you can look forward to in our EuroCIS 2019 trade fair special! As speedy reporters, ...

26.10.2018 #multichannel commerce #customer relationship management

Superdata PromoServer – Customer loyalty as a factor of success

All instruments for customer loyalty and sales in a single solution

Customer loyalty programs play a central role in the retail industry in order to secure the customer’s favor with increasing competition. With the expansion of the sales and communications channels, the challenge of customer loyalty has ...

21.08.2018 #online trading #customer satisfaction

App offers consumers accurate optical reading from their glasses

"Prescription Scanner" to streamline eyewear online shopping experience from home

GlassesUSA.com, fast growing online eyewear retailer, announced the introduction of Prescription Scanner, a free application that will allow consumers to extract the optical parameters off their current glasses, making it easier for them to order ...

Thumbnail-Photo: It’s all about the right fabrics: an industry sector is entering the...

15.03.2018 #online trading #e-commerce

It’s all about the right fabrics: an industry sector is entering the digital age

”Research online, purchase offline has edged its way into the world of fabrics.“ Interview with Sven-Hendrik Timmermann from JAB ANSTOETZ Group

More than ever, today’s interior design industry has a tough time to attract customers to stores. In this interview, Sven-Hendrik Timmermann, Chief Digital Officer at JAB Josef Anstoetz KG, explains how the textile and fabric outfitter uses ...

13.02.2018 #online trading #services

Amazon launching Whole Foods Market delivery service

Prime members will be able to tap free 2-hour delivery

Prime customers can enjoy free 2-hour delivery for orders over 35 Dollar from Whole Foods Market; Whole Foods Market groceries can be delivered through Prime Now to neighborhoods in Austin, Cincinnati, Dallas, and Virginia Beach Last week, Amazon ...

07.02.2018 #services #scales

My Bizerba extended into the retail sector

Increased individuality, quality and flexibility for the retail business

Bizerba now also provides its service and solution packages for customers in the retail business. Different contracts strike an ideal balance between individuality, quality and economy, thereby offering customers maximum flexibility. ...

Thumbnail-Photo: EuroCIS 2018: Detego shows digital InStore solutions for the fashion...

12.01.2018 #customer satisfaction #services

EuroCIS 2018: Detego shows digital InStore solutions for the fashion retail industry

Smart fitting room, chatbot und InStore software

Detego, a market leader in real-time business intelligence for the fashion retail industry, will showcase three of its software solutions at EuroCIS, taking place from February 27th to March 1st 2018 in Düsseldorf, Germany. Visitors to ...

18.12.2017 #brick and mortar retail #services

Sainsbury’s launches its first in-store Zizzi pizza counter

Hot pizzas to go

The move is part of Sainsbury’s commitment to offer customers a distinct and differentiated choice of quality food for every occasion and follows the successful introduction of Sushi Gourmet counters, Patisserie Valerie products and a Crussh ...

13.12.2017 #shop building #services

Colruyt Amay unveils new-generation store

More efficient and pleasant shopping

Colruyt Amay opened its doors after a few weeks of renovation work.The store has been completely rearranged and restyled into a new-generation Colruyt store. “During closure, we completely rearranged the store”, says store manager ...

Thumbnail-Photo: Carrefour Belgium brings its convenience stores in Brussels metro and...

31.08.2017 #brick and mortar retail #customer relationship management

Carrefour Belgium brings its convenience stores in Brussels metro and train stations

Offering is combining shopping practicality with customer mobility

To forge ever closer relationships with its customers, Carrefour Belgium has expanded its convenience store network with the opening of two new Carrefour Express stores. They will allow the Group to provide a tailored offering combining shopping ...

30.08.2017 #brick and mortar retail #customer relationship management

Checklist: How to ensure that your staff has enough customer focus

Is the customer always in focus?

Test your store’s customer focus using our checklist – and make sure your future customer meetings are top notch! ...

Thumbnail-Photo: APG Cash Drawer invests in new automation technology at its European...

30.08.2017 #services #cash management

APG Cash Drawer invests in new automation technology at its European plant

International cash management solution manufacturer commits to reduce lead-time and enhance customer service

APG Cash Drawer announced the investment of $1 million in automation at its European headquarters & manufacturing plant in Newhaven. The new manufacturing technology signifies APG’s commitment to quickly deliver the latest cash drawer ...

Thumbnail-Photo: Knauber Freizeitmärkte emphasize digital signage for improved quality...

23.08.2017 #digital signage #customer satisfaction

Knauber Freizeitmärkte emphasize digital signage for improved quality of consulting

“We want to use the digital world to optimally serve our customers“

The digitization of the POS has finally reached the DIY sector. The home improvement store as a place where you can touch and try things is more and more turning into a place of digital consulting. The Knauber Freizeitmärkte (English: Knauber ...

10.08.2017 #customer relationship management #services

You are the reason why your store is not going well

Are you a store owner? You might be the reason why the business isn’t attaining higher levels

As a store owner, your freedom in changing processes is greater than, say, a store manager in a large chain store. But these opportunities also bring a greater responsibility. If the store is doing well, it is likely a product of you having done a ...

Thumbnail-Photo: Marks & Spencer trials fresh sushi counters in partnership with sushi...

08.08.2017 #services #food retail

Marks & Spencer trials fresh sushi counters in partnership with sushi experts Wasabi

Customers will order at the Wasabi counters and pay at the M&S checkout

Marks & Spencer has announced a trial of fresh sushi counters in partnership with sushi experts Wasabi – bringing customers expertly prepared fresh products and improving the in-store experience with a touch of theatre. The counters, ...

07.08.2017 #customer satisfaction #customer relationship management

How to build a chatbot: iAdvize launches Bot Builder for retailers

Businesses can now create their own chatbots for online customer service

iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service ...

04.08.2017 #consulting #digital signage

Digital signage in pharmacies: better consulting with new technologies

Pharmacies need a shopping experience too

Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...

27.07.2017 #shopfitting #services

Pottery Barn with redesigned store in Seattle

New Concept Store at University Village reopened with fall collection and exclusive vintage finds

Pottery Barn, a member of the Williams-Sonoma, Inc. portfolio of brands, reopened its doors at University Village in Seattle, Washington. The 16,818-square foot location showcases Pottery Barn’s new store concept, which was introduced last ...

18.07.2017 #POS systems #POS management

Permaplay Tablets - upgrading the point of sale

Interface between online and POS

For three out of four customers, according to a study by the trade association HDE “Trends in Trade,” it is important in the future to be able to go shopping in the store. On the other hand, online trading is growing significantly ...

14.07.2017 #brick and mortar retail #services

Baskin-Robbins launches ice cream delivery with DoorDash

Brands will deliver to more than 600 locations in 22 cities

Ice cream lovers in nearly two dozen cities across the country can use DoorDash – the technology company connecting customers with the best local business through door-to-door delivery – to have their favorite Baskin-Robbins ice cream ...

01.06.2017 #services #delivery

Drone vs. truck deliveries: Which create less carbon pollution?

Drones tend to have carbon dioxide emissions advantages when they don't have to fly very far

Delivering packages with drones can reduce carbon dioxide emissions in certain circumstances as compared to truck deliveries, a new study from University of Washington transportation engineers finds. Researchers found that drones tend to have carbon ...

29.05.2017 #services #delivery

Zalando to open its first Nordic fulfillment center in Sweden

To meet the demand of the Nordic customers, and to further penetrate the market, investing in convenience is crucial

Zalando successfully completed its location search to open its first Nordic fulfillment center in Sweden later this year. Together with the developer NREP Logicenters, Zalando will build a fulfillment center in Brunna, situated in the county of ...

04.05.2017 #services #scales

My Bizerba: Solution portfolio for all kinds of needs

Germany is not a service wasteland

With its new solution packages, Bizerba clearly focuses on the individual needs of its customers. Consisting of new, innovative business models, the Smart contracts provide new technologies and systems to customers without requiring any investment ...

11.11.2016 #services #robotics

Robot assists shoppers at Saturn in Germany

Care-O-bot 4 celebrates its première

In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customer in Saturn-Markt Ingolstadt ...

Thumbnail-Photo: Shortfall between consumers’ e-commerce delivery expectations and...

04.11.2016 #services

Shortfall between consumers’ e-commerce delivery expectations and reality

Following a negative delivery experience 38 percent say they are likely to never shop with that retailer again

Today’s consumers say their online purchasing decisions are directly influenced by delivery and returns and the experiences they encounter. As the findings of this year’s MetaPack 2016 State of eCommerce Delivery Consumer Research Report ...

21.10.2016 #services #credit card

Thirty percent interest for a store credit card

Expected fed action will push rates even higher

Store-branded credit cards are charging record-high interest rates, according to a new CreditCards.com report. The worst offender is Big Lots, which charges 29.99 percent. Zales (29.24 percent) and Staples (28.24 percent) aren't far behind. ...

19.10.2016 #services

Shopping Headquarters provides 14 day money back guarantee for customers

One of the newest online destinations for home decor products, Shopping Headquarters offers 14 day money back guarantee for eligible items

Shopping Headquarters recently shed light on their product returns and exchanges policy, which promises money back guarantee for eligible items. The company stated that the returned products must be in original packaging, have not been used and are ...

05.09.2016 #logistic systems #services

Scandit included in Gartner Report on Supply Chain Visibility Initiatives

report reviews how various organizations have used technology to enhance their logistics and transportation visibility

Scandit, the leading enterprise mobility and data capture company, specializing in barcode scanning solutions for smartphones, tablets, and wearable devices, was included in a July 2016 Gartner report titled, “Lessons Learned From Supply Chain ...

Thumbnail-Photo: The Fragrance Shop’s competitive edge blooms with new Shutl delivery...

23.08.2016 #online trading #customer satisfaction

The Fragrance Shop’s competitive edge blooms with new Shutl delivery service

Same day delivery set to improve customer service and increase sales

The Fragrance Shop, the UK’s largest independent fragrance retailer, has launched a new delivery service from Shutl, the platform that gives people control over their deliveries. Shutl will bring The Fragrance Shop a competitive edge ...

03.03.2016 #customer satisfaction #customer relationship management

Social media outperforms email for customer service

UK brands answer less than half of customer queries received on Facebook and Twitter

Despite its importance to consumers, email is falling behind social media when it comes to customer service, with UK brands answering just 38% of emailed questions, according to a new study.

Thumbnail-Photo: The customer needs to receive consistent information and services at...

21.10.2015 #online trading #e-commerce

"The customer needs to receive consistent information and services at each contact point"

Interview with Mirko Hüllemann, CEO of Heidelpay

Invoice, PayPal, direct debit und instant transfer are the preferred methods of payment of German customers in eCommerce. Several studies over the past few years have also shown: offering convenient payment methods has become an especially important ...

07.10.2015 #customer satisfaction #customer relationship management

Using Digital Hubs

Multichannel customer service is the order of the day

When consumers have issues with a product today, they want to contact customer service via a channel that is easiest for them to access in case they have a problem or question. What’s crucial for companies: the quality of service needs to be ...

28.09.2015 #customer satisfaction #customer relationship management

The Co-operative Group selects Eckoh to strengthen payment security

Providing the secure payment solution CallGuard

Eckoh announced today that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard. CallGuard will be implemented throughout The Co-operative Group's contact centres in its Electrical, Legal ...

17.09.2015 #services #signage systems

The smart way to search: Findbox GmbH presents mobile version of Findbox

The Findbox “to go” app guides customers straight to the product they need in-store

The ability to research product availability using a smartphone or tablet PC has long since ceased to be front page news, and has now become an accepted routine aspect of modern shopping. The IT experts at Findbox GmbH were quick to spot this ...

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