10 examples of how retailers can differentiate themselves in the market with unique shopping experiences
Branding, sourcing, and ethics – Insider insights for retailers
Our colleagues Kyra Molinari and Ben Giese stroll through the halls, review the last days and take a closer look at the innovations on Robotics.
Aldi Bus takes customers from competitor stores to shop at the cheapest supermaret
Future-proof your label printing with Citizen Systems
First "Rewe ready" without checkouts, but with a special location
A new virtual storefront for fast delivery in partnership with Instacart
New partnership enables e-commerce brands to leverage the best AI automated customer service through a centralized helpdesk
The platform of the start-up fulfillmenttools takes deliveries to a new level.
What works in grocery retail also works in other industries, right? That's what the brains behind fulfillmenttools asked themselves and found a clear answer: Yes! ...
Equipped with an Apple device and the NewStore Associate App, store associates can optimally stand by their customers' side on the shop floor without having to leave their side, NewStore promises.NewStore's cloud solution offers ...
In June 2022, Lush Birmingham Spa on New Street revealed their Fresh & Flowers experience as previously seen in the concept shop in Paris.Alongside ethical, locally-sourced and seasonal flower bouquets from The Real Flower Company, customers ...
Starting on June 6th, Walmart’s InHome Delivery Service, which delivers groceries straight to your fridge, is now available as an optional add-on within Walmart+. What were previously two standalone memberships are joining forces to bring all ...
After last year’s trip to Chicago, and its eventually successful search for an Amazon ‘Go’, iXtenso again had the chance to test the cutting edge of America’s continual evolution into grocery retailing. Astute iXtenso ...
On 18.5.2022 it was time again: The webtalk format of iXtenso and EuroShop went into the next round! Despite the small ingredient ESL, the new "retail salsa" showed what an all-rounder electronic price labels can be when it comes to use in ...
Grocery shopping can be fun. For a five-person household with a baby and a dog, including allergies and favorite dishes, it quickly becomes a mammoth task. The developers of the app Jow want to simplify this very process and are teaming up with ...
It has become standard practice for customers to find product descriptions as well as images or videos for illustration purposes when shopping online. But just because consumers can see a front view or estimate the size with the help of a tape ...
In the retail industry, customer experience is one of the most critical elements for success. It serves as the foundation for customer loyalty, repeat business, and word-of-mouth referrals. In other words, an excellent customer experience is what ...
The Kroger Co and NVIDIA announced a strategic collaboration to reimagine the shopping experience using AI-enabled applications and services.Kroger, USA’s largest grocer, and NVIDIA will build a state-of-art AI lab and demonstration center to ...
Anyline announced findings of its “Last-Mile Delivery: Customer Perception Report 2022.” The survey, conducted on behalf of Anyline by Researchscape, highlights the major pain points of last-mile delivery that have surfaced since the ...
Narvar announced the rollout of its Home Pickup service, a carrier-agnostic returns service that allows shoppers to schedule a courier to pick up return packages at their homes. More than 70 retailers, including DSW and Ann Taylor, piloted the ...
In our latest retail trends, we take a particularly practical approach: our editors provide insights into the experiences they have made in different stores, and we also look at social commerce and store design.You can find our retail trends as an ...
Perfect Corp., has announced the launch of its state-of-the-art AI-powered AR Virtual Try-On for Nails solution. The unique digital manicure experience revolutionizes the nail polish and nail art shopping journey by providing beauty shoppers with a ...
The 26th and 27th of May 2021 marked a milestone in the world of e-commerce: the very first edition of the E-commerce Berlin Virtual event. And what a debut it was!EBV numbers speak for themselvesWe will let the numbers speak for themselves, ...
E-commerce Berlin Virtual 2021 – one of the most anticipating e-commerce events in 2021 – takes place on May 26-27th 2021. This year's E-commerce Berlin - Virtual Edition powered by Lowell Group will take place completely online ...
Retail customers today demand superior quality and a world-class service experience in real time. Companies must strike a balance between the need for qualified personnel and high customer demands if they do not want to jeopardize the satisfaction ...
The global pandemic has drastically changed consumer behaviors – most notably, the way in which we shop. In fact, U.S. ecommerce sales increased more last year than they have in the past two decades – and Buy Online, Pickup In-Store ...
The COVID-19 still has a significant impact on us all, which has led us to postpone E-commerce Berlin Expo 2021, and fill the gap with E-commerce Berlin - Virtual Edition.Based on participants' expectation we intend to keep the event onsite, so ...
Sephora announced its largest store expansion in the retailer’s 21-year history in the U.S., including over 60 freestanding client-centric locations and 200 locations opening inside Kohl’s stores later this year.Following a year in which ...
Coles is the first major retailer to launch 90-minute click & collect in Australia, making it even easier for busy Australians to shop with Coles Online. Now available at more than 400 Coles supermarkets nationally, Click&Collect Rapid ...
ResultsCX announced findings from its recent holiday shopping and customer service survey, taking the pulse of organizations and how they’re handling a variety of customer service offerings this holiday season.The National Retail Federation ...
On Thursday 3rd December M&S has launched a contact-free bra fit service at 64 of its biggest stores in England & Wales.The contact-free offering will be run by M&S’s team of lingerie experts and the consultations will include the ...
E-commerce Berlin Expo is the biggest pure-play e-commerce event in the (tech) capital city of Germany. Over 9,000 visitors and 200 exhibitors are expected every year. E-commerce Expo views itself as a community and a meeting point for all ...
The supermarket is currently running a trial of the service for Aldi colleagues from a store in the Midlands and plans to extend that to customers in the coming weeks.During the current trial, Aldi colleagues can choose from a full range of grocery ...
What does it take to be successful during these growth times? iXtenso looks at three very different retailers – from online, to offline and all that lies between. Find out more in our exclusive video! ...
Customers are more demanding than ever, while brand loyalty is declining. Even a couple of negative experiences can alienate consumers and erode loyalty. Shoppers increasingly share bad reviews and complaints on public communication channels for ...
WhatsApp is a popular communication channel used by millions of people worldwide. Now small and medium-sized retailers or restaurants can use WhatsApp Business to quickly and easily engage and interact with their customers and build customer ...
Suitsupply, the global men's tailoring brand built on radically personal customer experiences, launches new retail journey as stores reopen. The upside of being global, and the staggered timelines of the outbreaks around the world, is the ...
Brick-and-mortar stores are facing tremendous pressure: competition, pricing pressure, shifting consumer habits. Is setting up your own online store the answer? Unfortunately, it’s not that simple. ...
ViDGREETS – the name says it all. With this feature, customers in the online shop can quickly pack and send video greetings with their order. Retailers can also use it to send messages to their customers. In an interview, Marco van Eersel ...
Chatbots and virtual assistants – some think they are creepy, others consider them a part of daily life. Either way, they patiently answer frequently asked questions related to the opening hours of the nearest supermarket.By now, some ...
Oktalite's EuroShop appearance is themed "Sun. Light. Quality". This involves more than just lighting, rather it represents a comprehensive service approach. CEO Hermann Bohse and Head of Research and Development Stephan Renkes go into ...
Anyone can sell a product, and customers have plenty of choices when making a purchase. So how does a retailer stand out from the crowd to keep customers coming back? It all comes down to the kind of customer experience you deliver.It’s no ...
The E-commerce Berlin Expo 2019 gathered more than 55000 visitors, 150 exhibitors and 45+ speakers taking part in the annual fair. The numbers speak for themselves - EBE has become one of the most important e-commerce events in Europe. However, ...
eBay is introducing Managed Delivery, a cost-effective fulfillment service to launch next year, beginning in the U.S., that will provide shoppers faster and more reliable delivery on millions of popular products. The initiative will enable sellers ...
There is a lot of hype surrounding humanoid, socially intelligent robots and what they can do. They are interviewed, filmed and tested. Oftentimes, it’s to find out how consumers feel about the machines and how they are accepted by users and ...
Many of us know their faces, even if we have never met them in person. One of these faces belongs to Pepper, the humanoid robot. It has fast become a media star. ...
Harald Mösel from b.telligent asserts that retailers can set themselves apart from the competition with positive, unique post-purchase experiences. In this interview, he illustrates how companies can utilize post-purchase communication to ...
Customers rarely shop alone. Most of them shop with family or friends. The other person might not always be in a good mood, patient or friendly. Can the salesperson simply ignore the other person in these instances? How should he or she handle this ...
Retailers who set up an online store can expand their business – especially if they create a multilingual content strategy.As a language and translation service, Eurotext AG supports retailers in this endeavor. From this conversation with ...
