services

Thumbnail-Photo: Checklist: How to ensure that your staff has enough customer focus...
30.08.2017   #customer relationship management #brick and mortar retail

Checklist: How to ensure that your staff has enough customer focus

Is the customer always in focus?

Test your store’s customer focus using our checklist – and make sure your future customer meetings are top notch! ...

Thumbnail-Photo: APG Cash Drawer invests in new automation technology at its European...
30.08.2017   #services #cash management

APG Cash Drawer invests in new automation technology at its European plant

International cash management solution manufacturer commits to reduce lead-time and enhance customer service

APG Cash Drawer announced the investment of $1 million in automation at its European headquarters & manufacturing plant in Newhaven. The new manufacturing technology signifies APG’s commitment to quickly deliver the latest cash drawer ...

Thumbnail-Photo: Knauber Freizeitmärkte emphasize digital signage for improved quality...
23.08.2017   #digital signage #customer satisfaction

Knauber Freizeitmärkte emphasize digital signage for improved quality of consulting

“We want to use the digital world to optimally serve our customers“

The digitization of the POS has finally reached the DIY sector. The home improvement store as a place where you can touch and try things is more and more turning into a place of digital consulting. The Knauber Freizeitmärkte (English: Knauber ...

Thumbnail-Photo: You are the reason why your store is not going well...
10.08.2017   #customer relationship management #services

You are the reason why your store is not going well

Are you a store owner? You might be the reason why the business isn’t attaining higher levels

As a store owner, your freedom in changing processes is greater than, say, a store manager in a large chain store. But these opportunities also bring a greater responsibility. If the store is doing well, it is likely a product of you having done a ...

Thumbnail-Photo: Marks & Spencer trials fresh sushi counters in partnership with sushi...
08.08.2017   #services #food retail

Marks & Spencer trials fresh sushi counters in partnership with sushi experts Wasabi

Customers will order at the Wasabi counters and pay at the M&S checkout

Marks & Spencer has announced a trial of fresh sushi counters in partnership with sushi experts Wasabi – bringing customers expertly prepared fresh products and improving the in-store experience with a touch of theatre. The counters, ...

Thumbnail-Photo: How to build a chatbot: iAdvize launches Bot Builder for retailers...
07.08.2017   #customer satisfaction #customer relationship management

How to build a chatbot: iAdvize launches Bot Builder for retailers

Businesses can now create their own chatbots for online customer service

iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service ...

Thumbnail-Photo: Digital signage in pharmacies: better consulting with new technologies...
04.08.2017   #consulting #digital signage

Digital signage in pharmacies: better consulting with new technologies

Pharmacies need a shopping experience too

Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...

Thumbnail-Photo: Pottery Barn with redesigned store in Seattle...
27.07.2017   #shopfitting #services

Pottery Barn with redesigned store in Seattle

New Concept Store at University Village reopened with fall collection and exclusive vintage finds

Pottery Barn, a member of the Williams-Sonoma, Inc. portfolio of brands, reopened its doors at University Village in Seattle, Washington. The 16,818-square foot location showcases Pottery Barn’s new store concept, which was introduced last ...

Thumbnail-Photo: Permaplay Tablets - upgrading the point of sale...
18.07.2017   #pos systems #pos management

Permaplay Tablets - upgrading the point of sale

Interface between online and POS

For three out of four customers, according to a study by the trade association HDE “Trends in Trade,” it is important in the future to be able to go shopping in the store. On the other hand, online trading is growing significantly ...

Thumbnail-Photo: Baskin-Robbins launches ice cream delivery with DoorDash...
14.07.2017   #brick and mortar retail #services

Baskin-Robbins launches ice cream delivery with DoorDash

Brands will deliver to more than 600 locations in 22 cities

Ice cream lovers in nearly two dozen cities across the country can use DoorDash – the technology company connecting customers with the best local business through door-to-door delivery – to have their favorite Baskin-Robbins ice cream ...

Thumbnail-Photo: Drone vs. truck deliveries: Which create less carbon pollution?...
01.06.2017   #services #delivery

Drone vs. truck deliveries: Which create less carbon pollution?

Drones tend to have carbon dioxide emissions advantages when they don't have to fly very far

Delivering packages with drones can reduce carbon dioxide emissions in certain circumstances as compared to truck deliveries, a new study from University of Washington transportation engineers finds. Researchers found that drones tend to have carbon ...

Thumbnail-Photo: Zalando to open its first Nordic fulfillment center in Sweden...
29.05.2017   #services #delivery

Zalando to open its first Nordic fulfillment center in Sweden

To meet the demand of the Nordic customers, and to further penetrate the market, investing in convenience is crucial

Zalando successfully completed its location search to open its first Nordic fulfillment center in Sweden later this year. Together with the developer NREP Logicenters, Zalando will build a fulfillment center in Brunna, situated in the county of ...

Thumbnail-Photo: My Bizerba: Solution portfolio for all kinds of needs...
04.05.2017   #scales #services

My Bizerba: Solution portfolio for all kinds of needs

Germany is not a service wasteland

With its new solution packages, Bizerba clearly focuses on the individual needs of its customers. Consisting of new, innovative business models, the Smart contracts provide new technologies and systems to customers without requiring any investment ...

Thumbnail-Photo: Robot assists shoppers at Saturn in Germany
11.11.2016   #services #robotics

Robot assists shoppers at Saturn in Germany

Care-O-bot 4 celebrates its première

In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customer in Saturn-Markt Ingolstadt ...

Thumbnail-Photo: Shortfall between consumers’ e-commerce delivery expectations and...
04.11.2016   #services

Shortfall between consumers’ e-commerce delivery expectations and reality

Following a negative delivery experience 38 percent say they are likely to never shop with that retailer again

Today’s consumers say their online purchasing decisions are directly influenced by delivery and returns and the experiences they encounter. As the findings of this year’s MetaPack 2016 State of eCommerce Delivery Consumer Research Report ...

Thumbnail-Photo: Thirty percent interest for a store credit card...
21.10.2016   #services #credit card

Thirty percent interest for a store credit card

Expected fed action will push rates even higher

Store-branded credit cards are charging record-high interest rates, according to a new CreditCards.com report. The worst offender is Big Lots, which charges 29.99 percent. Zales (29.24 percent) and Staples (28.24 percent) aren't far behind. ...

Thumbnail-Photo: Shopping Headquarters  provides 14 day money back guarantee for customers...
19.10.2016   #services

Shopping Headquarters provides 14 day money back guarantee for customers

One of the newest online destinations for home decor products, Shopping Headquarters offers 14 day money back guarantee for eligible items

Shopping Headquarters recently shed light on their product returns and exchanges policy, which promises money back guarantee for eligible items. The company stated that the returned products must be in original packaging, have not been used and are ...

Thumbnail-Photo: Scandit included in Gartner Report on Supply Chain Visibility Initiatives...
05.09.2016   #logistic systems #services

Scandit included in Gartner Report on Supply Chain Visibility Initiatives

report reviews how various organizations have used technology to enhance their logistics and transportation visibility

Scandit, the leading enterprise mobility and data capture company, specializing in barcode scanning solutions for smartphones, tablets, and wearable devices, was included in a July 2016 Gartner report titled, “Lessons Learned From Supply Chain ...

Thumbnail-Photo: The Fragrance Shop’s competitive edge blooms with new Shutl delivery...
23.08.2016   #online trading #customer satisfaction

The Fragrance Shop’s competitive edge blooms with new Shutl delivery service

Same day delivery set to improve customer service and increase sales

The Fragrance Shop, the UK’s largest independent fragrance retailer, has launched a new delivery service from Shutl, the platform that gives people control over their deliveries. Shutl will bring The Fragrance Shop a competitive edge ...

Thumbnail-Photo: Social media outperforms email for customer service...
03.03.2016   #customer satisfaction #customer relationship management

Social media outperforms email for customer service

UK brands answer less than half of customer queries received on Facebook and Twitter

Despite its importance to consumers, email is falling behind social media when it comes to customer service, with UK brands answering just 38% of emailed questions, according to a new study.

Thumbnail-Photo: The customer needs to receive consistent information and services at...
21.10.2015   #online trading #e-commerce

"The customer needs to receive consistent information and services at each contact point"

Interview with Mirko Hüllemann, CEO of Heidelpay

Invoice, PayPal, direct debit und instant transfer are the preferred methods of payment of German customers in eCommerce. Several studies over the past few years have also shown: offering convenient payment methods has become an especially important ...

Thumbnail-Photo: Using Digital Hubs
07.10.2015   #customer satisfaction #customer relationship management

Using Digital Hubs

Multichannel customer service is the order of the day

When consumers have issues with a product today, they want to contact customer service via a channel that is easiest for them to access in case they have a problem or question. What’s crucial for companies: the quality of service needs to be ...

Thumbnail-Photo: The Co-operative Group selects Eckoh to strengthen payment security...
28.09.2015   #customer satisfaction #customer relationship management

The Co-operative Group selects Eckoh to strengthen payment security

Providing the secure payment solution CallGuard

Eckoh announced today that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard. CallGuard will be implemented throughout The Co-operative Group's contact centres in its Electrical, Legal ...

Thumbnail-Photo: The smart way to search: Findbox GmbH presents mobile version of Findbox...
17.09.2015   #services #signage systems

The smart way to search: Findbox GmbH presents mobile version of Findbox

The Findbox “to go” app guides customers straight to the product they need in-store

The ability to research product availability using a smartphone or tablet PC has long since ceased to be front page news, and has now become an accepted routine aspect of modern shopping. The IT experts at Findbox GmbH were quick to spot this ...

Thumbnail-Photo: Poor customer service puts back-to-school revenue at risk...
07.09.2015   #customer satisfaction #customer relationship management

Poor customer service puts back-to-school revenue at risk

Shoppers for households with kids under 18 are 19% more likely to be annoyed when retailers make insufficient information available

The latest LoyaltyOne, Verde Group research suggests that mass merchandisers should go back to school for a refresher course in securing repeat business from consumers who shop for households with children under 18. A nationwide survey of 2,500 ...

Thumbnail-Photo: Consumers are becoming less tolerant of service issues...
02.07.2015   #customer satisfaction #customer relationship management

Consumers are becoming less tolerant of service issues

Almost half of UK adults have experienced problems with online orders in the last year

Almost half (47%) of UK adults online admitted to experiencing problems with online orders in the last 12 months, according to the JDA/Centiro ‘Customer Pulse 2015’ Report. Of those shoppers who had experienced problems, nearly half ...

Thumbnail-Photo: Shell deploys digital signage network using BroadSign software...
13.05.2015   #digital signage #services

Shell deploys digital signage network using BroadSign software

600 screens in the Netherlands and United Kingdom were operational as of March 2015

Shell is improving the refuelling experience in retail forecourts through the initial deployment of its digital signage network usingBroadSign International, LLC’s cloud-based platform. Contrary to in-store gas station networks, ...

Thumbnail-Photo: Periscope appoints Channie Mize as Retail Sector General Manager...
07.05.2015   #pos marketing #services

Periscope appoints Channie Mize as Retail Sector General Manager

Mize will oversee the global consulting and client relations programs in the retail sector

Periscope, a McKinsey Solution, focused on commercial performance optimization, including price, promotion, assortment and category optimization, welcomed Channie Mize as its new Retail Sector General Manager. With over 15 years’ retail ...

Thumbnail-Photo: Ipsy selects conversocial to enhance social customer service...
22.04.2015   #services #social media

Ipsy selects conversocial to enhance social customer service

Conversocial's platform enables social first approach to enhance customer satisfaction

Conversocial, a leading provider of cloud-based social customer service solutions, today announces that it has been selected by beauty subscription service, ipsy, to manage social media workflow across customer service and to empower social customer ...

Thumbnail-Photo: Shops losing £4.9 billion sales because they dont offer credit...
10.04.2015   #customer satisfaction #customer relationship management

Shops 'losing £4.9 billion sales' because they don't offer credit

One in eight shoppers have cancelled purchases because no finance is available

Retailers who cannot provide finance packages for major purchases are missing out on around £4.9 billion in sales a year, research1 from retail finance specialist Pay4Later shows. Pay4Later, the UK's fastest growing provider of point of ...

Thumbnail-Photo: Bluegrass Cellular selects iQmetrix for retail management system...
01.04.2015   #multichannel commerce #customer satisfaction

Bluegrass Cellular selects iQmetrix for retail management system

Bluegrass will be launching the full RQ suite across their entire retail channel

As part of a new partnership, Bluegrass Cellular, Inc. has chosen iQmetrix's RQ Retail Management System to enhance their retail operations. Bluegrass will be launching the full RQ suite across their entire retail channel.   Bluegrass ...

Thumbnail-Photo: Brands failing to understand consumers on digital channels...
01.04.2015   #customer relationship management #services

Brands failing to understand consumers on digital channels

New research finds that 82 percent of consumers will switch after bad experience

Not being understood and companies that fail to acknowledge their feelings are the biggest consumer frustrations when dealing with brands through digital channels. 78% of UK consumers surveyed in Eptica research ranked getting a response ...

Thumbnail-Photo: UK brands leave over half of customer questions unanswered...
18.03.2015   #customer satisfaction #customer relationship management

UK brands leave over half of customer questions unanswered

Latest Eptica research sees Twitter overtake email for fast, accurate customer service

UK brands are failing to improve the customer service they offer, answering under half (48%) of questions asked via the email, Twitter and web channels, according to a new study.  Twitter is coming of age as a customer service channel with ...

Thumbnail-Photo: YouTube could replace the call centre, finds survey...
09.02.2015   #customer satisfaction #customer relationship management

YouTube could replace the call centre, finds survey

Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre

We are all now customer service representatives, with most of us preferring to resolve issues with companies by heading online to find similar experiences and opinions - even after we've bought something - a new study from Aspect Software ...

Thumbnail-Photo: Stationary retail as a market place for generations...
08.12.2014   #customer satisfaction #retail

Stationary retail as a market place for generations

In the old days, it was the market square; today's generation of elderly people likes to have a chat at the café integrated into the supermarket. Stationary retail is facing the challenge of a rapidly aging society. Veit Gregor Lange and ...

17.11.2014   #services #food technology

More men are grocery shopping

But they do so grudgingly, reports NPD

More men are grocery shopping for themselves or their families now than in the past, but they’re not happy about it, reports The NPD Group, a leading global information company. Men now represent 41 percent of all primary grocery shoppers, but ...

Thumbnail-Photo: Shoppers will spend more of their holiday budget in-store than online...
11.11.2014   #services #economic index

Shoppers will spend more of their holiday budget in-store than online

Despite potential seasonal barriers to store trips such as long lines, heavy traffic and limited merchandise selection, surveyed consumers anticipate spending the majority of their holiday budget in the "brick-and-mortar" store this year, ...

Thumbnail-Photo: Shoppers to spend 45 billion dollars in pre-Christmas retail sales...
10.11.2014   #services

Shoppers to spend 45 billion dollars in pre-Christmas retail sales

Peak retail industry body the Australian Retailers Association (ARA) said retailers could count on some steady improvement in retail sales over the Christmas period based on 2014 pre-Christmas sales predictions prepared by the ARA and research ...

03.07.2014   #services

NRA launches improved Restaurant TrendMapper Service

Online subscription offers the latest trends and analysis affecting the restaurant industry to help operators and other industry professionals enhance business performance The National Restaurant Association has launched a new and improved ...

Thumbnail-Photo: Store design is outdated after five or six years...
01.07.2014   #services #shop design

"Store design is outdated after five or six years"

Interview with Christoph Lay, architect and interior architect

Within every consumer is primarily a human being: when architect Christoph Lay talks about his ideas for store design and concepts, you quickly realize that a store doesn’t just have to visually need to keep up with the times, but that a ...

Thumbnail-Photo: 82% of retailers believe they provide a high level of customer experience...
12.06.2014   #services #quality of service

82% of retailers believe they provide a high level of customer experience

But 72% of consumers disagree

Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by ...

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