Chatbots and AI virtual assistants automate customer service
Oktalite at the EuroShop 2020
From forethought to a proper execution
E-commerce Berlin Expo 2020 starts on the 13th of February 2020
Storing and shipping through logistics partners managed by eBay
An interview with a fictitious robot that works in retail
Using drag and drop to train the new coworker
Shipment tracking options and convenient returns management solutions
How salespeople can handle customers who bring company along
Retailers who set up an online store can expand their business – especially if they create a multilingual content strategy.As a language and translation service, Eurotext AG supports retailers in this endeavor. From this conversation with ...
Thanks to the rapid expansion of e-commerce and Amazon, there is no doubt that a range of new card payment options are on the rise. At the same time, retailers are still handling enormous amount of cash daily because cash remains by far the most ...
There will be no boredom until and during the fair - which will take place in Düsseldorf from 19.02.-21.02.2019. That's why you can already read what you can look forward to in our EuroCIS 2019 trade fair special! As speedy reporters, ...
Customer loyalty programs play a central role in the retail industry in order to secure the customer’s favor with increasing competition. With the expansion of the sales and communications channels, the challenge of customer loyalty has ...
GlassesUSA.com, fast growing online eyewear retailer, announced the introduction of Prescription Scanner, a free application that will allow consumers to extract the optical parameters off their current glasses, making it easier for them to order ...
More than ever, today’s interior design industry has a tough time to attract customers to stores. In this interview, Sven-Hendrik Timmermann, Chief Digital Officer at JAB Josef Anstoetz KG, explains how the textile and fabric outfitter uses ...
Prime customers can enjoy free 2-hour delivery for orders over 35 Dollar from Whole Foods Market; Whole Foods Market groceries can be delivered through Prime Now to neighborhoods in Austin, Cincinnati, Dallas, and Virginia Beach Last week, Amazon ...
Bizerba now also provides its service and solution packages for customers in the retail business. Different contracts strike an ideal balance between individuality, quality and economy, thereby offering customers maximum flexibility. ...
Detego, a market leader in real-time business intelligence for the fashion retail industry, will showcase three of its software solutions at EuroCIS, taking place from February 27th to March 1st 2018 in Düsseldorf, Germany. Visitors to ...
The move is part of Sainsbury’s commitment to offer customers a distinct and differentiated choice of quality food for every occasion and follows the successful introduction of Sushi Gourmet counters, Patisserie Valerie products and a Crussh ...
Colruyt Amay opened its doors after a few weeks of renovation work.The store has been completely rearranged and restyled into a new-generation Colruyt store. “During closure, we completely rearranged the store”, says store manager ...
To forge ever closer relationships with its customers, Carrefour Belgium has expanded its convenience store network with the opening of two new Carrefour Express stores. They will allow the Group to provide a tailored offering combining shopping ...
Test your store’s customer focus using our checklist – and make sure your future customer meetings are top notch! ...
APG Cash Drawer announced the investment of $1 million in automation at its European headquarters & manufacturing plant in Newhaven. The new manufacturing technology signifies APG’s commitment to quickly deliver the latest cash drawer ...
The digitization of the POS has finally reached the DIY sector. The home improvement store as a place where you can touch and try things is more and more turning into a place of digital consulting. The Knauber Freizeitmärkte (English: Knauber ...
As a store owner, your freedom in changing processes is greater than, say, a store manager in a large chain store. But these opportunities also bring a greater responsibility. If the store is doing well, it is likely a product of you having done a ...
Marks & Spencer has announced a trial of fresh sushi counters in partnership with sushi experts Wasabi – bringing customers expertly prepared fresh products and improving the in-store experience with a touch of theatre. The counters, ...
iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service ...
Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...
Pottery Barn, a member of the Williams-Sonoma, Inc. portfolio of brands, reopened its doors at University Village in Seattle, Washington. The 16,818-square foot location showcases Pottery Barn’s new store concept, which was introduced last ...
For three out of four customers, according to a study by the trade association HDE “Trends in Trade,” it is important in the future to be able to go shopping in the store. On the other hand, online trading is growing significantly ...
Ice cream lovers in nearly two dozen cities across the country can use DoorDash – the technology company connecting customers with the best local business through door-to-door delivery – to have their favorite Baskin-Robbins ice cream ...
Delivering packages with drones can reduce carbon dioxide emissions in certain circumstances as compared to truck deliveries, a new study from University of Washington transportation engineers finds. Researchers found that drones tend to have carbon ...
Zalando successfully completed its location search to open its first Nordic fulfillment center in Sweden later this year. Together with the developer NREP Logicenters, Zalando will build a fulfillment center in Brunna, situated in the county of ...
With its new solution packages, Bizerba clearly focuses on the individual needs of its customers. Consisting of new, innovative business models, the Smart contracts provide new technologies and systems to customers without requiring any investment ...
In January 2015, Fraunhofer IPA presented a prototype of the “Care-O-bot 4” service robot. The charming helper is now proving its worth in the real world. “Paul” the robot has been greeting customer in Saturn-Markt Ingolstadt ...
Today’s consumers say their online purchasing decisions are directly influenced by delivery and returns and the experiences they encounter. As the findings of this year’s MetaPack 2016 State of eCommerce Delivery Consumer Research Report ...
Store-branded credit cards are charging record-high interest rates, according to a new CreditCards.com report. The worst offender is Big Lots, which charges 29.99 percent. Zales (29.24 percent) and Staples (28.24 percent) aren't far behind. ...
Shopping Headquarters recently shed light on their product returns and exchanges policy, which promises money back guarantee for eligible items. The company stated that the returned products must be in original packaging, have not been used and are ...
Scandit, the leading enterprise mobility and data capture company, specializing in barcode scanning solutions for smartphones, tablets, and wearable devices, was included in a July 2016 Gartner report titled, “Lessons Learned From Supply Chain ...
The Fragrance Shop, the UK’s largest independent fragrance retailer, has launched a new delivery service from Shutl, the platform that gives people control over their deliveries. Shutl will bring The Fragrance Shop a competitive edge ...
Despite its importance to consumers, email is falling behind social media when it comes to customer service, with UK brands answering just 38% of emailed questions, according to a new study.
Invoice, PayPal, direct debit und instant transfer are the preferred methods of payment of German customers in eCommerce. Several studies over the past few years have also shown: offering convenient payment methods has become an especially important ...
When consumers have issues with a product today, they want to contact customer service via a channel that is easiest for them to access in case they have a problem or question. What’s crucial for companies: the quality of service needs to be ...
Eckoh announced today that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard. CallGuard will be implemented throughout The Co-operative Group's contact centres in its Electrical, Legal ...
The ability to research product availability using a smartphone or tablet PC has long since ceased to be front page news, and has now become an accepted routine aspect of modern shopping. The IT experts at Findbox GmbH were quick to spot this ...
The latest LoyaltyOne, Verde Group research suggests that mass merchandisers should go back to school for a refresher course in securing repeat business from consumers who shop for households with children under 18. A nationwide survey of 2,500 ...
Almost half (47%) of UK adults online admitted to experiencing problems with online orders in the last 12 months, according to the JDA/Centiro ‘Customer Pulse 2015’ Report. Of those shoppers who had experienced problems, nearly half ...
Shell is improving the refuelling experience in retail forecourts through the initial deployment of its digital signage network usingBroadSign International, LLC’s cloud-based platform. Contrary to in-store gas station networks, ...
Periscope, a McKinsey Solution, focused on commercial performance optimization, including price, promotion, assortment and category optimization, welcomed Channie Mize as its new Retail Sector General Manager. With over 15 years’ retail ...
Conversocial, a leading provider of cloud-based social customer service solutions, today announces that it has been selected by beauty subscription service, ipsy, to manage social media workflow across customer service and to empower social customer ...
