customer satisfaction

Technological advance, personal advice, fast service or delivery: What makes customers happy?

#customer satisfaction #customer experience

More than half of consumers feel service is an afterthought

Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth

#customer satisfaction #mobile shopping

Albertsons Companies launches new digital meal planning features

Shoppers can now complete meal planning and shopping in under 10 minutes and easily keep essentials stocked at home

Shopping cart with round handles instead of handle bars; Source: Uni Innsbruck...

#customer satisfaction #customer experience

Shopping carts save shoppers money as pushing reduces spending

Handle positioning could increase sales

#customer satisfaction #retail

You get what you give: Appreciation and fairness as the key to customer loyalty

How do retailers achieve more customer loyalty for their company?

Graphic with a hand coming from the left with a banknote and a hand coming from...

#customer satisfaction #customer relationship management

US consumers say fake online reviews are a growing problem

Uberall analyzes four million reviews on Google, Facebook, Yelp and Tripadvisor to determine rates of review fraud

#online trading #e-commerce

More than half of online shoppers have purchased cross-border during the pandemic

Customers want free product returns and the ability to track orders online

#customer satisfaction #retail

German CRM Forum 2022 – The leading CRM conference in Germany!

16.02. - 17.02.2022 | Online/Frankfurt am Main

#customer satisfaction #digital signage

New solution optimizes Lysmesteren stores

More opportunities for impulse purchases

A man in a suit points his finger at the text Customer Experience...

#customer satisfaction #digital marketing

Customer experience (CX) technology sets a new baseline ...

... but still struggles to satisfy many, finds NTT’s research

Thumbnail-Photo: European mobile transactions rocket – emerging markets lead the way...

28.09.2021 #customer satisfaction #mobile payment

European mobile transactions rocket – emerging markets lead the way for mobile wallets

Contactless payments as a major driver of usage going forward

The biggest study of mobile wallets in the world, released by payments fintech Boku, with data from Juniper Research, reveals that Europe will be home to four of the ten fastest-growing countries for mobile payment transactions by 2025. Russia, ...

22.09.2021 #customer satisfaction #retail

NRF announces Brian Cornell as "The visionary 2022"

Target CEO wins the the Visionary Award for his strong commitment to his team and customers

The National Retail Federation has announced that Target Board Chairman and Chief Executive Officer Brian Cornell will receive The Visionary award, given each year to an outstanding retail industry leader. The award will be presented during the ...

06.09.2021 #online trading #e-commerce

The gateway to the online store: Optimizing the search in e-commerce

9 steps towards a user-friendly webshop search

Consumers who type search terms into the appropriate field on websites or in online stores are often interested in specific products and ready to make a purchase. This is a potential that you should not leave unused. That's why optimizing the ...

23.08.2021 #customer satisfaction #food retail

Shoppers are looking for comprehensive meal solutions

Findings of the 2021 Power of Foodservice at Retail analysis

FMI, the food industry association, has introduced its 2021 Power of Foodservice at Retail analysis, a comprehensive review of shoppers’ perceptions and behaviors regarding prepared foods in grocery. This sixth-annual exploration underscores ...

17.08.2021 #e-commerce #brick and mortar retail

More trust for retailers with messaging services

Increased purchasing power through conversational AI

Holiday shopping is set to look a little different in 2021, as consumers change their habits and brands deal with an ongoing labor shortage. According to a new survey uncovering what retailers need to know this holiday season from LivePerson, Inc. ...

06.08.2021 #e-commerce #brick and mortar retail

2021 brings back-to-class shopping to record levels

Online shopping remains top destination for back-to-school shopping

Consumers plan to spend record amounts for both school and college supplies as families and students plan to return to in-person classrooms this fall, according to the annual survey released by the National Retail Federation and Prosper Insights ...

05.08.2021 #e-commerce #customer satisfaction

Secondhand trading takes off in China

Alibaba’s Idle Fish App makes recycling easier

More and more customers in China embrace secondhand trading, also known as re-commerce, to raise extra cash via online platforms such as Idle Fish.The trend has been turbo-charged by apps that make selling pre-owned items simpler, the need to ...

14.07.2021 #e-commerce #customer satisfaction

Post-Covid shopping trends

NPD Report: Demand for home products will endure

Small appliances and housewares products were in high demand in 2020 as consumer routines were disrupted and they looked to these products to make the most of their living spaces, as they spent more time at home. As consumers move outside the ...

12.07.2021 #customer satisfaction #supply chain management

How can automation bolster margins?

Counteracting growing margin pressures on retailers with technology

Competitive and price pressures are steadily increasing. Technologies that automate processes can help companies remain profitable. Here are a few examples.Retailers are facing unprecedented margin pressures in the current times. Increased raw ...

29.06.2021 #e-commerce #brick and mortar retail

Brick and Click: Pre-pandemic levels amid healthy spending

E-commerce growth remains elevated, in-store shopping rebounds in a big way

U.S. discretionary spending on general merchandise continues to be healthier than expected. Dollar sales for the week ending June 12, 2021 rose 15% over the same period two years ago, continuing at a pace that exceeds the 9% growth over last year, ...

23.06.2021 #customer satisfaction #delivery

Profitability of food home delivery platforms

Up to 8,000 daily services needed to be profitable in a big city

Various platforms which offer food home delivery services through courier services, such as riders or other types of distributors, have proliferated very quickly in recent years, especially in big cities. Due to this boom in last-mile delivery or ...

20.06.2021 #customer satisfaction #digital signage

Digital signage creates more time for customers at 3

Telecommunication company 3 relies on electronic price tags

The staff members in the telecommunications company 3's stores do not have to worry about updating product information or prices, as all the stores have installed electronic price tags from the IT company Delfi Technologies. The stores can ...

14.06.2021 #e-commerce #customer satisfaction

New type of pedestrian drive

Carrefour partners with La Poste to launch the Pickup drive

Carrefour has teamed up with La Poste via its subsidiary Pickup to create a new nationwide partnership to launch a new Pedestrian drive business model. Henceforth, customers will be able to visit “Pickup drives” to access several local ...

10.06.2021 #customer satisfaction #app

Magical shopping experience

Finally Harry Potter fans can visit the official Harry Potter flagship store New York City

Harry Potter New York will set a new standard for themed retail, combining breath-taking design, exquisite craftsmanship, hand-crafted props, exciting interactive elements and exclusive products - inviting fans to experience the Wizarding World in a ...

09.06.2021 #e-commerce #customer satisfaction

FedEx strengthens e-commerce offering

Expansion of international day-definite delivery service FedEx International Connect Plus across Europe

Following the successful launch of FedEx International Connect Plus (FICP) in January 2021, FedEx has expanded access to its day-definite e-commerce delivery service. The service is now available in the UK, Germany, France, Italy, Spain, Poland, ...

04.06.2021 #e-commerce #customer satisfaction

Hot on the trail of the newest trends

OTTO uses a new in-house tool for trend research

Together with Google, the online retailer OTTO has developed a dashboard that helps identify "whitespots" - missing brands and products. The tool called MANGO builds on Google's Merchant Analytics Center and, in addition to its own ...

28.05.2021 #online trading #e-commerce

Gen Z shopping journeys start on Social Media

Findings reveal generational shopping preferences: purchases are mostly made on third-party websites

Leading digital experience platform provider Optimizely (formerly Episerver) today announced new survey data revealing the nuanced preferences of Gen Z and Millennial consumers as we begin to emerge from the pandemic. The survey, which polled 1,000 ...

21.05.2021 #e-commerce #brick and mortar retail

Post Corona wardrobe refresh

More than half of the Canadians plan to buy new clothing when the pandemic is over

More than 50% of Canadian consumers plan to purchase new clothing once pandemic restrictions are relaxed, according to a new report from The NPD Group. The desire for a wardrobe refresh is even stronger when it comes to consumers aged 18-34 as over ...

12.05.2021 #brick and mortar retail #customer satisfaction

Post-corona ‚feel-better situation‘ for consumers

Economy could see the fastest growth since 1980s when the crisis is over

With more businesses reopening and bringing employees back to work, the U.S. economy is on firm footing and could see its fastest growth in more than three decades, National Retail Federation Chief Economist Jack Kleinhenz said today.“While ...

21.04.2021 #brick and mortar retail #customer satisfaction

Lowe's introduces enhanced shopping experience for Pro customers

Exclusive offers, such as perks, new products and services

Lowe's announced its next major step as the New Home for Pros by launching a tailored store shopping experience created specifically for Pros. The Pro customer shops at Lowe's significantly more often than DIY customers, so the upgrades were ...

25.03.2021 #online trading #e-commerce

Retailers cite conversion optimization as the #1 ecommerce challenge

State of payments across retail in Europe

Mollie, payment service provider in Europe, has published research unveiling the state of payments in retail today as well as the challenges and opportunities in the retail market following a turbulent year. For example, when asked the biggest ...

16.03.2021 #customer satisfaction #customer relationship management

Touchless Feedback

The Wall Street Journal published an article about Instant Feedback ‘Smiley’ Buttons

The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The article ...

03.03.2021 #customer satisfaction #digitization

Retail industry lags behind in customer experience strategy

Lack of data and analytics hinders successful customer experience delivery

NTT Ltd. announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers ...

03.03.2021 #customer satisfaction #delivery

U.S. consumer satisfaction dropped for pickup service

Total U.S. online grocery sales grew 15% in 2021/01 vs. 2020/11

The total U.S. online grocery market posted $9.3 billion in sales during January as more than 69.7 million U.S. households placed on average 2.8 orders across delivery, pickup and ship-to-home according to the Brick Meets Click/Mercatus ...

19.02.2021 #brick and mortar retail #customer satisfaction

Rapid click & collect service in Australia

Coles to launch 90-minute Click&Collect Rapid offer on supermarket range

Coles is the first major retailer to launch 90-minute click & collect in Australia, making it even easier for busy Australians to shop with Coles Online. Now available at more than 400 Coles supermarkets nationally, Click&Collect Rapid ...

18.02.2021 #customer satisfaction #coronavirus

First free masks-vending bus in Saigon, Vietnam

Community event "Bus Mask"

DONY Garment Company, a subsidiary of DONY International Corporation and one of the largest manufacturers of workwear, casual clothing, and uniforms in Viet Nam, has responded to the threat of the COVID-19 pandemic by designing and manufacturing a ...

03.02.2021 #online trading #e-commerce

Skilled returns management for more customer loyalty

International returns management: transparent, fast, sustainable

On Jan. 27, 2021, the new edition of "retail salsa - Spice up your community," the new webtalk format from iXtenso and EuroShop, took place.The topic of the afternoon: the squeeze of lemon for your returns management.Want to know what ...

11.01.2021 #e-commerce #customer satisfaction

5 reasons outsourcing logistics is the way to go

Meeting customer expectations in the age of ecommerce

The rise of e-commerce is a pervasive force that ripples through every part of the global supply chain, calling for faster and more efficient shipping. As a result, there has been a significant increase in the adoption of logistics service ...

01.01.2021 #online trading #customer satisfaction

A splash of lime for your returns management

Our webtalk "retail salsa" at 4:00 pm on 2021/01/27

Cross-order e-commerce continues to boom and is no longer on the margins. Due to Corona Pandemic, but also due to action days such as Black Friday or Cyber Monday, the quantity of parcels is going through the roof and so is the return rate. Too ...

29.12.2020 #brick and mortar retail #customer satisfaction

Swiss Brand On's new flagship store

New standards for retail?

Swiss performance running brand On opens its global flagship store today, On NYC, located at 363 Lafayette Street in New York, NY. On has pioneered a design-centric and technologically driven approach to the in-store consumer experience. Centered ...

15.12.2020 #brick and mortar retail #customer satisfaction

Bra-shopping during COVID-19 pandemic

M&S launches contact-free bra fit service in England & Wales

On Thursday 3rd December M&S has launched a contact-free bra fit service at 64 of its biggest stores in England & Wales.The contact-free offering will be run by M&S’s team of lingerie experts and the consultations will include the ...

10.11.2020 #brick and mortar retail #customer satisfaction

Shopping experience thanks to electronic shelf labels

A unique customer experience at new danish gaming store

At the end of August 2020, Denmark's new gaming universe Games N 'Gadgets opened its doors to gamers and game-loving people in the center of Horsens city. Games N 'Gadgets offers everything within gaming, gadgets and computer ...

28.09.2020 #online trading #brick and mortar retail

Boom time for bicycle retailers

What is the recipe for success? iXtenso visited three bicycle retailers

What does it take to be successful during these growth times? iXtenso looks at three very different retailers – from online, to offline and all that lies between. Find out more in our exclusive video! ...

21.09.2020 #online trading #customer satisfaction

Stay on top of things with Axis

Process visualization of your deliveries

Especially in times of increased shipping volumes, returns are creating unexpected challenges for online retailers and fulfillment providers. Efficient commissioning and shipping processes are particularly important here. In the webinar by Axis ...

Thumbnail-Photo: Better customer care on Twitter leads to increase in customer...

18.09.2020 #customer satisfaction #customer relationship management

Better customer care on Twitter leads to increase in customer satisfaction

Responses to queries on social media impact service quality perception

Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company's social media site to connect with customer service. New research in the INFORMS ...

15.09.2020 #online trading #customer satisfaction

Please give us shopping, events, and emotions!

What should cities do to attract more visitors?

Online retail, coronavirus pandemic, monotony – city centers are fighting many battles these days. But although times might be tough for brick-and-mortar businesses, all is not lost when it comes to pedestrian zones.However, retailers should ...

31.08.2020 #customer satisfaction #coronavirus

Grocery consumers increasingly anxious about rising food prices

U.S. had the largest increase of any country in the dunnhumby Worry Index, corresponding to strong uptick in U.S. COVID-19 cases

dunnhumby, the global leader in customer data science, today released findings from a multi-phased, worldwide study of the impact of COVID-19 on customer attitudes and behavior. The dunnhumby Consumer Pulse Survey found that the U.S. ...

14.08.2020 #e-commerce #customer satisfaction

Getting a taste for grocery deliveries

What are the best online grocery delivery options?

Bread, cucumbers, tomatoes, pasta, butter ... Brick-and-mortar stores are no longer the only place where consumers turn to for their groceries. The COVID-19 crisis has spurred a boom in food delivery services. So how do groceries end up in your ...

14.08.2020 #e-commerce #customer satisfaction

Delivery services: consumer and climate benefits

Sustainable logistics solutions for last mile delivery

Convenient, fast, and affordable. By now, "sustainable" has also been added to the list of what makes for the perfect online ordering process. That’s why retailers and delivery services must rethink their ...

13.08.2020 #customer satisfaction #consulting

4 tips on how to handle customer complaints

How you can effectively respond to negative reviews and use them to be a benefit to your company

Most retailers don’t like customer complaints. Plus, they also mean extra work. Yet ignoring complaints is not a great long-term strategy because any bad customer experience can haunt your brand if it becomes public. That’s why retailers ...

12.08.2020 #customer satisfaction #customer relationship management

The importance of effective complaint management

A strategic and cross-channel approach to handling negative customer experiences

Customers are more demanding than ever, while brand loyalty is declining. Even a couple of negative experiences can alienate consumers and erode loyalty. Shoppers increasingly share bad reviews and complaints on public communication channels for ...

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