customer satisfaction

EDEKA: Supermarket without staff at the Stuttgart Airport

WalkIn concept enables around the clock service

The UltimateShopper from Geck: your way to increase sales

Innovative technology that improves the shopping experience and increases your success in retail.

How Smart Cash Management Can Enhance Customer Satisfaction and Engagement

Exclusive report from apg Solutions EMEA Ltd. shows possible solutions

POCO's experience: efficiency and customer proximity through digital price tags?

How ESL and other digital elements are used in furniture stores

Out of Stock in Retail and innovative solutions to avoid them

The "quiet hour" – A contribution to inclusion in retail?

Finding calm in a busy world: supermarkets make their mark

Black Friday and Cyber Monday: Minimize mistakes, maximize success

Mistakes you can avoid on promotion days like Black Friday and Cyber Monday

Be different – be successful

10 examples of how retailers can differentiate themselves in the market with unique shopping experiences

The future of marketing is conversational

Global survey: 88% of consumers are seeking text messaging conversations with brands

Are you leveraging the full potential of in-store foot traffic?

Bring digital marketing campaigns to physical stores

Aldi Bus: Retailer celebrates Cheapest Supermarket of the Year win

Aldi Bus takes customers from competitor stores to shop at the cheapest supermaret

Smart Store: Two customer needs with one store opening

First "Rewe ready" without checkouts, but with a special location

L'Oréal USA rolls out new product labeling system

Company wants to educate consumers about the environmental impact of its products

Black Friday and Cyber Monday: challenges, stumbling blocks and solutions

What matters before, during and after big shopping events

Cooperation offers e-commerce brands customer service AI

New partnership enables e-commerce brands to leverage the best AI automated customer service through a centralized helpdesk

How the COVID pandemic has upended brick-and-mortar retailing

Consumer behavior: “Ten years of digital transformation happened in two years”

How convenience stores can drive shopper loyalty in 2022

Convenience, prices, loyalty programs – how to retain customers

Rolling into the future

Why shopping carts can be so much more than they currently are

Survey: Most consumers say they buy based on experience vs. price

99% also said they regularly shop online while 97% have purchased through social media

Retailers can remain competitive while reducing their environmental footprint

Based on consumers’ sustainable delivery preferences

The wonders of RFID

Mainetti presents modern stock management with radio frequency identification

H&M explores tech-enabled shopping experiences

H&M launches new in-store shopping experience enabled by technology in the US

retail salsa Tech Talks – Industry discussion live for the first time from EuroCIS 2022

Hot topics of the retail tech industry: automation & AI, smart stores, interactive touchpoints

Weekly grocery shopping made easy: meal planning via app

Grocery shopping, ordering, recipes – all in one app with connection to local grocery stores

Syndicated shelf intelligence data across every store and shelf

Real-time, continuous visibility into what’s really on store shelves

4 tips for improving retail customer experience

Customer experience can make or break a retail business, so it's vital to get it right

Visibility and control are consumers’ priorities for last-mile delivery

Consumer demand: tracking deliveries via GPS and redirecting deliveries

Scan & Go is a multi-talented tool for retailers and customers

How to use the smartphones of your consumers for convenience, sales and marketing

Home pickup for convenient ecommerce returns

Narvar service available in ten major metros in the U.S. including San Francisco, NY, LA and Chicago

Ease of returns as top priority in online purchase

Right returns process reaps the most consumer loyalty

U.S. Cotton Trust Protocol recognized and published in ITC Standards Map

Overview of cotton sustainability

More than half of consumers feel service is an afterthought

Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth

Albertsons Companies launches new digital meal planning features

Shoppers can now complete meal planning and shopping in under 10 minutes and easily keep essentials stocked at home

Shopping carts save shoppers money as pushing reduces spending

Handle positioning could increase sales

You get what you give: Appreciation and fairness as the key to customer loyalty

How do retailers achieve more customer loyalty for their company?

US consumers say fake online reviews are a growing problem

Uberall analyzes four million reviews on Google, Facebook, Yelp and Tripadvisor to determine rates of review fraud

More than half of online shoppers have purchased cross-border during the pandemic

Customers want free product returns and the ability to track orders online

German CRM Forum 2022 – The leading CRM conference in Germany!

16.02. - 17.02.2022 | Online/Frankfurt am Main

New solution optimizes Lysmesteren stores

More opportunities for impulse purchases

Customer experience (CX) technology sets a new baseline ...

... but still struggles to satisfy many, finds NTT’s research

European mobile transactions rocket – emerging markets lead the way for mobile wallets

Contactless payments as a major driver of usage going forward

NRF announces Brian Cornell as "The visionary 2022"

Target CEO wins the the Visionary Award for his strong commitment to his team and customers

The gateway to the online store: Optimizing the search in e-commerce

9 steps towards a user-friendly webshop search

Shoppers are looking for comprehensive meal solutions

Findings of the 2021 Power of Foodservice at Retail analysis

More trust for retailers with messaging services

Increased purchasing power through conversational AI

2021 brings back-to-class shopping to record levels

Online shopping remains top destination for back-to-school shopping

Secondhand trading takes off in China

Alibaba’s Idle Fish App makes recycling easier

Post-Covid shopping trends

NPD Report: Demand for home products will endure

How can automation bolster margins?

Counteracting growing margin pressures on retailers with technology

Brick and Click: Pre-pandemic levels amid healthy spending

E-commerce growth remains elevated, in-store shopping rebounds in a big way