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For many European shoppers, waiting at checkout lines any longer than five minutes is too long, according to retail study by Adyen. Shoppers are looking for an experience that satisfies three fundamental demands: convenience, context and ...
Few local retailers are brave enough to offer same-day delivery. They should use their "business savvy”, suggests logistics expert Arne Schulke of the iubh International University of Applied Sciences Bad Honnef. He offers practical tips, ...
The overwhelming majority of U.S. chief executive officers (83 percent) in the consumer and retail (C&R) industry say they are very confident about the growth prospects of their companies over the next three years – far more optimistic ...
Research into the insights and behavior of NikePlus members in Los Angeles shows that they are running and style obsessed. They are on the competitive side but are also visionaries. That reality is what spurred Nike to develop Nike Live, a ...
POS resellers are essential to a vendor’s strategy to target its products to the right market. Without the benefit of channel partnerships, vendors would be hard-pressed to gain brand mindshare. But not all vendors deliver the same value, ...
Interview with René Stampfl, Sales Director at Fision Technologies How wonderful it would be if the clothes you order online would fit you perfectly right out of the box. What sounds like wishful thinking, could soon become a ...
The National Retail Federation called new state privacy legislation expected to be signed into law in California today “deeply flawed” and said customer service could be severely hampered if the legislature fails to address ...
Fortmann-Weyers reports directly to Linda Ralph, VP of International Business Development at Mood Media, the leading international provider of in-store media. For more than eight decades, the company has been improving the customer experience at the ...
Düsseldorf features a new gem since earlier this year. EDEKA Zurheide Feine Kost has opened its largest supermarket to date in Berliner Allee. After three years of construction, it has opened its doors for business. The impressive building, ...
Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such ...
The belief that natural, organic, and humane agricultural practices produce foods that are healthier, tastier, or more nutritious is widespread among the general adult population. These convictions, especially among consumers who seek out clean ...
The National Retail Federation and EuroCommerce released a paper that addresses operational challenges retailers in both the United States and the European Union face as they implement programs to comply with new EU data protection ...
NCR Corporation, a global leader in omni-channel solutions, announced that its self-checkout solution is a key part of Kaufland’s store reinvention initiative. The German hypermarket chain embarked on a store transformation journey to help ...
Mastercard announced that merchants in the U.S. and Canada can forego cardholder signatures for in-store credit and debit purchases, effective on April 13. The goal is to speed customers through checkout lines and give merchants greater control ...
The Global Visionary Science Team at Frost & Sullivan reveals in their analysis - North American Workwear and Uniforms Market, Forecast to 2021 - that e-commerce is emerging as a viable and profitable channel for workwear and uniform ...
Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91 percent of consumers ...
In the end of 2017, Bauhaus in Tilst, Denmark, implemented electronic shelf labels on its more than 40,000 items. Since then, the electronic pricing has reduced the number of price errors significantly, increased the overall employee satisfaction on ...
The men’s clothing store engbers has recently completed the test phase of a new omnichannel solution for its in-store point of sale systems. Now the rollout starts in all 320 stores throughout Germany and Austria. The implementation primarily ...
Since its beginning, proudly Canada-originated Virtus has been dedicated to winning customer’s hearts and heels with high-end quality comfortable service, preventative health and safety created by pioneering 3D scanning technology which did ...
3-D printing has come a long way since the first "rapid prototyping" patent was rejected in 1980. We've evolved from basic designs to a wide range of highly-customizable objects. Still, there's a big issue: once objects are ...
In-store retail technology is evolving with great speed, and a growing trend for 2018 is ‘Shoppertainment’, a millennial-led trend where a trip to a shopping centre is as much as seeking an experience as coming home with a product. As ...
Mattias Mußler hired Dittel Architekten to implement his new fragrance and beauty product store concept. At Stuttgart’s Gerber shopping mall, the team created an impressive design, which optimally complements the company’s ...
Regardless of what you might think of Amazon, in 2017, the internet giant has pioneered more innovations than any other entity. Amazon Flex, Prime Now, and Amazon Fresh are just some of the projects the U.S. company created to explore new ways to ...
The customer is the focus of tomorrow's Customer Journey. Retailers can use interactive, virtual and personalized offers to attract and inspire customers at home, especially in the digital age. We have tried out the latest technologies in the ...
Shoppers hoping to bag a bargain in the post-Christmas sales are much less likely to go through with their purchases if they are using phones and tablets to buy goods online. This is because consumers often worry they are not seeing the full ...
Detego, a market leader in real-time business intelligence for the fashion retail industry, will showcase three of its software solutions at EuroCIS, taking place from February 27th to March 1st 2018 in Düsseldorf, Germany. Visitors to ...
Click and Collect, In-Store Pickup, Click & Go: there are many terms that describe the store pickup process of online orders. Retailers can really benefit from this service; provided that they are armed with a professionally developed concept of ...
How can analytics help improve the retail customer experience and ultimately drive sales? What additional customer insight can they provide? How can retailers use this information? And where should they start? These are some of the fundamental ...
There is a great competitive force at work against high street retailers, one that continues to tempt customers into spending their hard-earned cash elsewhere. This is of course online shopping, with online sales rising 17 per cent following a ...
New research from British retailer Debenhams reveals the amount of preparation and planning shoppers put into making sure they get the item they want on Black Friday. The survey, which saw 2,000 shoppers across the UK questioned on their plans, ...
The need for sustainable architecture is becoming more and more widely recognized. According to Isabella Goldmann, managing partner of the architectural firm Goldmann & Partners, interior design based on the principles of bio-architecture does ...
When it comes to buying home and kitchen appliances, British consumers admit that the right reward is just as important to them as quality of product. The independent study of 2,000 British adults, commissioned by 360insights, found that 17 ...
A successful delivery significantly impacts how customers rate their shopping experience. That’s why new, flexible solutions along the entire supply chain are in great demand. This includes a universally accessible parcel locker system. Gunnar ...
Mannequins' long legs, tiny waistlines and perfect busts can sour some shoppers on the products they're wearing, especially consumers who don't like the look of their own bodies. The study found that consumers who report lower ...
One of the biggest benefits with self-checkouts is that the process feels faster and more convenient. The customers are more prone to leave the store with a smile after a few more minutes by the self-checkouts than after a shorter amount of time ...
Discrimination endured by black shoppers forces them to downplay their race or shy away from an activity among the most common and celebrated in American culture, according to new research. The study, "Shopping While ...
Over the past ten years, energy efficiency thanks to LED technology has shaped both the lighting market and the retail sector. Lighting became more efficient, smarter and comparable in price with today’s halogen and similar lighting options. ...
Even branches away from the classical retail trade can have a positive effect on customers with the right music concept in their sales points. This is the result of a qualitative and quantitative study by Mood Media, the internationally leading ...
These days, point-of-sale terminals have to fulfill more and more functions – especially in the food retail industry. Retailers can also connect various peripherals that assume additional tasks. Yet this multitude of functions also entails ...
Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72 percent) of consumers say a good chat experience will make them more loyal – however ...
Year-long research shows that despite a seven per cent decline in frustration-levels over the last 12 months, many areas of omni-channel operation still fail to meet consumer expectations 72 percent of consumers say the experience of shopping in ...
