digitization

EuroCIS 2019: from the trade fair to the points of sale

Analogue and digital elements merge in physical retail

Many digital tools presented at EuroCIS over the past few years, have become indispensable to retail today. Which in-store media asserted themselves and what is so special about them? And, beyond this, which tools and technologies have great ...

New digital platform facilitates food delivery from Boston public market

Mercato has built a robust offering of local butchers, seafood and produce markets

Bostonians who prefer to support local, independent purveyors of specialty foods can now arrange delivery from dozens of the city's finest markets via Mercato. Founded in New York City in 2015, Mercato is an e-commerce ...

Top-Toy strengthens stores with digital initiatives

Digital initiatives to boost the stores and ensure competitiveness

A highly competitive market with frequent campaigns such as Halloween, Black Friday, and Christmas puts great demands on retailers. This is also the case with Top-Toy, the leading Nordic toy group, which operates the Toys "r" ...

Lands' end opens first standalone store in New Jersey

Grand opening takes place at Chimney Rock Crossing

Shoppers in the central New Jersey area can find the iconic brand's classic apparel for men, women and kids when they shop the new Lands' End store at Chimney Rock Crossing, 340 Chimney Rock Road in Bridgewater. ...

DMEXCO 2018 C.A.R.E.

Impressions of the exhibition: Trends and good prospects

DMEXCO in Cologne is probably one of the most exciting trade fairs covering topics such as digitization, marketing and trends in (online) retail. Whether national or international, each visitor was treated to something exciting, following this ...

Consumer adoption of retailer mobile apps doubles

67 percent of consumers use a retailer app on their phone

As mobile shopping continues to grow, consumers are downloading retailer’s mobile apps at double the rate of years past and conducting more in-app purchases, according to new findings from Synchrony. As the mobile channel becomes ...

Digital sporting goods retailers: Decathlon and Intersport push ahead

Of virtual tents and 3D foot analysis

Customer loyalty and innovative store features are key factors in sports retail. Shopping becomes an experience, whether that’s thanks to an integration of online and offline activities or brand-new approaches and technologies. What can ...

Accenture forms strategic alliance

Investment in Chinese AI start-up Malong Technologies

Accenture has formed a strategic alliance with and made a minority investment in Malong Technologies, an artificial intelligence (AI) start-up headquartered in Shenzhen, China. Malong has been recognized by global companies and organizations ...

Waiting in checkout lines

A turnoff to European shoppers

For many European shoppers, waiting at checkout lines any longer than five minutes is too long, according to retail study by Adyen. Shoppers are looking for an experience that satisfies three fundamental demands: convenience, context and ...

No-checkout store of the future: Successful retail projects

Fine-tuning of the major rollouts has also started in Germany

Robots as sales consultants, REWE’s self-checkout at the neighborhood store or digital price tags. Slowly but surely, customers get used to and increasingly accept these innovative supermarket concepts. But are customers ready to take the next ...

Mergers and acquisitions expected to drive growth

Retailers look to new technologies and improving customer experience

The overwhelming majority of U.S. chief executive officers (83 percent) in the consumer and retail (C&R) industry say they are very confident about the growth prospects of their companies over the next three years – far more optimistic ...

Boozt.com has opened a new store in Copenhagen

Electronic shelf labels help in new physical store

The fashionable and well-appointed environment gives Boozt.com a new flagship store with, among other things, electronic shelf labels, which will give customers a different and better shopping experience in a digital world. Located at one of ...

Paris Retail Week

Smart Phygital 2018 Survey Havas

Paris Retail Week, the annual event dedicated to the global commerce community, will open the doors of its fourth edition at Paris Expo Porte de Versailles on 10-11-12 September 2018. For this occasion, the Havas Paris agency, in partnership with ...

Best friends: digitization and business process management

How retailers can optimize their processes

These two go hand in hand: process optimization and digitization. Their common goal is to simplify and extensively automate processes throughout the company. In this iXtenso interview, Professor Jörg Becker, Managing Director of the European ...

E-commerce in furniture retail: experiment, learn, compare notes

Marcus Diekmann of Matratzen Concord on the road to digital success

In 2016, discount mattress store Matratzen Concord launched its professional online store led by Marcus Diekmann (Director Digital, E-Commerce and Omnichannel). Since then, the online store has already received numerous awards. ...

Digital transformation: Tasks for the new German government

Smaller retailers ask for support to keep up with the competition

Digital technologies make it possible to increase operational efficiency and develop innovative options and concepts. Nevertheless, digital transformation makes many entrepreneurs feel uneasy. That was one of the results of a survey conducted by the ...

Implementing successful e-commerce projects

Everything starts with a thought that develops into an idea ...

This also applies to an E-commerce project, which often provides the basis for a company’s digitization strategy. The following important points need to be considered for a successful implementation: Assemble the right team An E-commerce ...

Asia convenience channel set to grow 6.6 percent a year to 2022

Results from a survey of the top ten Asian convenience retailers

Asia’s leading convenience retailers are predicted to grow 6.6 percent a year to 2022 by US$5.1trillion, according to the latest forecast from international research organisation IGD. Based on a survey of the top 10 Asian convenience ...

Cash is trend

Smart cash handling in retail

There's life in the old dog yet – despite all the prophecies of doom, digitalisation is still failing to oust physical cash. A recent study by the European Central Bank shows that cash is and remains the most prominent payment method in ...

Payment procedures: online retailers must customize the checkout experience

What PSD2 and the geoblocking ban mean for payment options in online stores

Credit card, PayPal, direct debit, pay by invoice or instant transfer – payment options for online shoppers drastically influence the buying decision process. Nevertheless, store owners still underestimate the importance of payment choices and ...

Artificial Intelligence: a real opportunity for brick-and-mortar retailers

Combining personalized service with AI to optimally reach the customer

Today’s retailers must come up with great ideas to keep up with their online competition. Artificial intelligence (AI) opens up brand-new opportunities in this area. Ralf Reich of Mindtree illustrates why AI is not just a great tool for ...

New VR retail service in collaboration with Alibaba

Tmall sellers can use iStaging's VR Maker to digitize their physical stores in VR

Having brought VR capabilities to professionals in the real estate, interior design and property listing industries, iStaging is now making in-roads into the retailing sector in cooperation with Alibaba. iStaging is the only self-serve VR capture ...

Mobile solutions for retail: flexible, functional and efficient

Let's get mobile: Flexible, handy solutions for all areas of the retail sector are presented to EuroCIS’ visitors. The motto: all information at the right time and in the right place.

Retailers benefit from mobile technologies that are becoming more and more handy and intuitive to use. In this way, information can be used profitably, from the warehouse to the store to the customer's smartphone. EuroCIS shows the full ...

Talking 'bout a (ESL) revolution

... on the connection of digital components in retail to a perfectly harmonizing ecosystem

Let´s imagine the perfect electronic shelf label (ESL): These digital price tags are fully networked, extremely thin and ultra-low battery power models. They also work in damp, wet, dusty, hot or cold environments. You can choose between ...

Retail of the future: technologies for a smart customer journey

Video report shows trends of EuroCIS 2018

The customer is the focus of tomorrow's Customer Journey. Retailers can use interactive, virtual and personalized offers to attract and inspire customers at home, especially in the digital age. We have tried out the latest technologies in the ...

More time for core business thanks to Digital Asset Management

The Hansgrohe Group perfectly manages product data

Marketing managers of international companies juggle a multitude of multimedia content on a daily basis. Content components like images, texts, and videos must be managed correctly and be available on demand. However, it’s a major challenge ...

Electronic signage in the supermarket and at the office

Dagrofa in Denmark expanded concept to include room signage at the office in Ringsted

As a result of the electronic shelf labels that have been implemented in the majority of Dagrofa's supermarkets in Denmark, the concept has now expanded to include room signage at the office in Ringsted. The concept ...

MediaMarkt Eindhoven: Inspiring customers with interactive technologies

The customer experience is an important success factor in the digital age since customers want more inspiration and emotions. MediaMarkt’s Next Generation Store in Eindhoven is one of those stores that are focusing on a new lasting shopping ...

Retailers transform their business to be more customer-centric

According to the 2017 Merchandise Planning Survey, Retailers are focused on transforming their entire merchandising process

According to a new report from BRP, retailers must accommodate customers who “pre-shop” for merchandise online before they ever enter a store, want one-day or even same-day delivery, and expect “more” from their shopping ...

This is why you must update your IT park today

In preparing for IT’s future in stores, you must make sure that your IT park is updated to meet all your customers’ and employees’ expectations.

These are the most important things you must think of when it comes to updating your IT park. ...

Future Lab and ideas platform for retail

New Start-Up Hub at EuroCIS 2018

Start-up companies are young, creative, flexible, forward-looking and are characterised, in particular, by innovative solutions to problems. So what could be better suited for EuroCIS 2018, the leading trade fair for retail technology, than ...

Future success of food retail industry depends on transformation

Report: "Transformation: The future of successful food retail"

The European food retail industry is facing challenging times: Falling profits, disaffected customers, a looming health crisis, disengaged employees, ongoing economic concerns and ever increasing environmental threats are all changing the way people ...

The "connected" associate

With personal consulting at the POI improving the customer experience

A superficial observation of online growth rates can give the impression that e-commerce is continuing its triumphant march and stationary retail is driven back. However, industry experts know this view is too simplistic and a closer look is ...

Four questions for an IT manager

Interview with IT manager Kaspar Hioväin from Coop in Estonia

What are the biggest challenges for an IT manager in retail? We talked with IT manager Kaspar Hioväin who works at Coop in Estonia, and asked him about his work, his view on trends and to share some advice for other IT managers. ...

Digital price tags enhance customer experience

EllaFashion’s pilot project for the leading Department Store in Noordwijk, Netherlands

The leading department store in Noordwijk is the latest retailer to benefit from the innovative electronic pricing solution from MariElla Labels Oy. EllaFashion digital price tags – which provide fashion retailers with key online advantages in ...

Online giant Alibaba seeks to boost brick-and-mortar retail in China

Integrated omnichannel model to deliver a seamless customer experience

Embrace the change – that is one maxim of internet giant Alibaba. Change also means adapting to the wants and needs of customers. In this interview, Karl Wehner, Managing Director at the Alibaba Group, explains why the company is going to ...

Your IT-investments pay off in more ways than you know

Money is not the only thing retailers should think of when updating their IT-technology

As a retailer, it can be hard to calculate ROI on your IT-investments – but only if you just focus on making money. In many other ways, your IT-investments could perhaps be one of your business’ greatest sources of profit. ...

Unmanned stores: what local supply might look like in the future

Mom-and-pop stores turn into apps

Even though store hours have become more flexible these days, we probably all know the following scenario: every time we urgently need something – typically on weekends- supermarkets are already closed for the day. In the future, unmanned ...

The retail industry needs digital experts

Companies compete for candidates and vice versa

Digital transformation calls for highly qualified staff, also when it comes to the retail sector. Specialists with years of professional experience are much sought-after and courted with creative human resources marketing campaigns. Yet this search ...

From transport to information carrier: intelligent packaging in retail logistics

“The biggest challenge in packaging is its integration into the supply chain”

Conventional packaging meets many demands – intelligent packaging can do even more. It is proactive and provides information about the condition, time and location of the transported goods. This is made possible by sensors applied on or inside ...

The future of logistics works digital, connected and autonomous

How digitization changes retail logistics

Digitization is one of the biggest challenges logisticians face today. It gives rise to the creation of new business models and puts existing structures to the test. Yet many companies still lack the necessary knowledge to explore all the advantages ...