brick and mortar retail

The new connection: Mobile payment via electronic shelf labels

Interview with Alexander Hahn from digital payment service provider Wirecard

It’s a customer’s dream: no more waiting in line at the checkout counter. At this point, consumers can already scan their purchases with their smartphones, pay and leave the store. Wirecard collaborates with SES-imagotag and makes this ...

City management fights vacant storefronts and supports retailers

Insights from city manager Nicole Halves-Volmer from Delmenhorst

Modern city management always includes cooperation with the retailers of a city. The charismatic city manager Nicole Halves-Volmer works with passion for the city of Delmenhorst and talks in the interview about campaigns with and for ...

Top-Toy strengthens stores with digital initiatives

Digital initiatives to boost the stores and ensure competitiveness

A highly competitive market with frequent campaigns such as Halloween, Black Friday, and Christmas puts great demands on retailers. This is also the case with Top-Toy, the leading Nordic toy group, which operates the Toys "r" ...

Showroom-like stores could overthrow the basis for retail rents

Traffic and customer data could trump traditional measures

If present trends continue, retail rents might one day be based on traffic and customers rather than traditional metrics such as sales per square foot or percentage rent, observes Mike Harris, Managing Director of CREModels, in a new column for ...

Click & collect promotes cross selling

Research: Many click & collect shoppers made additional in-store purchases

Research from OrderDynamics explores North American click and collect trends, including communications and timing preferences, return behaviors, and unplanned purchasing habits. OrderDynamic, announced its latest consumer study, “The Rise ...

“Differentiation remains the key to growth”

Poundworld’s failure to differentiate from other discounters led to demise

Poundworld, which is set to disappear from the UK high street by early August 2018, must look to its own failures – and in particular its failure to stand out from other discounters – to explain its demise, says GlobalData, a data and ...

A powerful weapon in battle against industry disruption

Category management: Opportunities for retailers to thrive in the face of new competition

Rather than concede general merchandise sales to new and disruptive competition, brick-and-mortar retailers are seeking creative ways to maintain their share of this critical and high-margin category. This is one of the conclusions contained in ...

Same-Day Delivery: Tips for small retail businesses

“The delivery time window option in the evening is a great hit": Interview with Arne Schulke, Professor for Management Control & Leadership

Few local retailers are brave enough to offer same-day delivery. They should use their "business savvy”, suggests logistics expert Arne Schulke of the iubh International University of Applied Sciences Bad Honnef. He offers practical tips, ...

Stationary retail grows by 2.1 percent in 2018

GfK study on European retail

GfK anticipates a 2018 nominal turnover growth of +2.1 percent for stationary retail in the 28 EU member states. But trends within the individual countries under review vary widely. While real-value growth is expected for countries such as ...

Alibaba's Tmall unveils first Retail Megastore for Intersport

An array of Tmall’s new retail technologies implemented under one roof

Tmall, China's largest consumer platform for brands and retailers, today announced that its New Retail technologies and solutions have helped Intersport, one of the world’s biggest sporting goods retailers, to transform its flagship store ...

eobuwie.pl brings digital fluidity to physical retail

"Blending the convenience of online shopping with the fast fulfilment of brick-and-mortar retail"

eobuwie.pl is striding forward with its new, sector-defining store concept, designed by Dalziel & Pow, which positions the Polish brand as the ‘next big thing’ in footwear retail. The concept is a direct response to the changing ...

Bulletin to open flagship location in Union Square

The flagship will open in historic ladies' mile early June

The store, which is powered by Shopify, is its third in New York City and hosts product from more than 60 female-led brands. Across Bulletin's three stores and online platform, it now supports about 150 brands, most of which are small ...

Obituary: The North American Mall (1956-2018)

A comment on the development of shopping malls

It was an amazing run. With a tip of the hat to the franchise restaurant, nothing rivals the American mall in shaping the culture and lifestyle of the country over the past 70 years. However, 2018 is the year we can call the time of death on this ...

Amazon is now the UK’s fifth largest retailer

The online giant accounted for over four pounds in every 100 pounds spent on retail in 2017

Amazon is now the fifth biggest player in UK retail, as its retail revenue continues to rise at a rapid pace, according to GlobalData a leading data and analytics company. The online pureplay continues to outstrip growth in the UK online channel ...

Only what the boss himself would wear makes it onto the clothes hanger

Visiting the Herrenbude in Köln-Ehrenfeld

Custom, authentic and exclusive – words that describe the product selection of the small fashion store called Herrenbude in Köln Ehrenfeld (a city district of the German City of Cologne). It’s a concept that is able to keep up with ...

European Commission acts to ban unfair trade practices

Regulations for fair competition in the food supply chain

The Commission is targeting the most damaging unfair trade practices to grant farmers and small and medium sized businesses greater certainty and less need to manage risks over which they have little or no control. The Commission proposes today ...

Encouraging retailers to introduce voluntary plastic bag charging

Retail trade bodies have launched new materials to help small stores introduce a plastic bag charging scheme

Retail trade bodies the Association of Convenience Stores and the National Federation of Retail Newsagents have launched new materials to help small stores introduce a plastic bag charging scheme following the publication of the ...

ARKET to open first store in hometown of Stockholm

ARKET will open its first store in Sweden in early summer 2018

The new store follows the brand’s launch in August 2017 with openings in five major European cities as well as an online store in 18 markets. A modern-day market offering essential products for men, women, children and the home, ...

Artificial Intelligence: a real opportunity for brick-and-mortar retailers

Combining personalized service with AI to optimally reach the customer

Today’s retailers must come up with great ideas to keep up with their online competition. Artificial intelligence (AI) opens up brand-new opportunities in this area. Ralf Reich of Mindtree illustrates why AI is not just a great tool for ...

It’s all about the right fabrics: an industry sector is entering the digital age

”Research online, purchase offline has edged its way into the world of fabrics.“ Interview with Sven-Hendrik Timmermann from JAB ANSTOETZ Group

More than ever, today’s interior design industry has a tough time to attract customers to stores. In this interview, Sven-Hendrik Timmermann, Chief Digital Officer at JAB Josef Anstoetz KG, explains how the textile and fabric outfitter uses ...

Elo helps Hardy Amies deliver a tailor-made digital experience

Case Study - Hardy Amies Fashion Retailer

Founded in 1946, Savile Row menswear store Hardy Amies has its heritage ingrained in the British fashion history. Its founder and namesake, Sir Edwin Hardy Amies actually started out as an official dressmaker for Queen Elizabeth II, before ...

Sunday shopping creates rift

Can Sunday shopping save brick-and-mortar retailers?

The ongoing debate over shopping hours on Sundays has heated up in recent months in Germany. Ver.di (the German trade union) successfully filed lawsuits against a number of Sunday shopping events nationwide. Communities and retail representatives ...

Traditional UK retailers hit hard by Brexit

Fraser Hammond reports losses of many retail jobs due to Brexit

Fraser Hammond economists say at least 5,300 retail jobs are in danger after a major toy retailer and an electronics chain closed their doors last week. Both companies were unable to continue operating due to stiff online competition and economic ...

The new multimedia shopping experience

Brick and mortar stores as showrooms for online retailers

Anyone who wants to survive as a brick-and-mortar dealer in the future must offer their customers a special shopping experience and a functioning online store. That’s a widely known fact. But the opposite is also true – and this is ...

Unified Commerce: Mapping all processes in real time

Avoid "frustrating stumbling blocks in the shopper experience”

Once it was multichannel, then omnichannel and now unified commerce. With new software options, all the functions of a customer journey are supposed to be apparently invisible and run from a single source. Jean-Marc Thienpont, Managing Director POS ...

Showrooming – Escaping the one-way street!

Showrooming is becoming a popular retail model that addresses changed buying and information behavior

For many brick and mortar retailers, showrooming was and continues to be akin to “stealing consulting services”. After all, the term describes the practice of prospective customers of researching products in brick and mortar stores and ...

New A.T. Kearney study projects a changing future for retail real estate

“Retailers are still opening new stores every year.”

“The Mall Is Dead. Long Live the Mall,” is the main message of The Future of Shopping Centers, a study released today by A.T. Kearney that identifies key trends in retail real estate and how customer demographics and attitudes are ...

Levelling the retail analytics playing field

Network cameras plus retail analytics equals insight

Data. Increasingly at the heart of every business, the ability to collect, analyze and derive actionable insights from multiple sources if data in real-time can be the difference between winning a customer or seeing them captured by the competition. ...

’Shoppertainment’ is the key to increasing sales in-store

By Mark Thomson, Director of Retail Solutions, Zebra Technologies

In-store retail technology is evolving with great speed, and a growing trend for 2018 is ‘Shoppertainment’, a millennial-led trend where a trip to a shopping centre is as much as seeking an experience as coming home with a product. As ...

Amazon is not the cause but the symptom

"Retailers must finally take advantage of their opportunities and stop complaining"

Regardless of what you might think of Amazon, in 2017, the internet giant has pioneered more innovations than any other entity. Amazon Flex, Prime Now, and Amazon Fresh are just some of the projects the U.S. company created to explore new ways to ...

UK click & collect sales set to soar 55.6 percent to 2022

Click & collect continues to rise rapidly in the UK, outpacing growth in the online retail channel

Click & collect continues to rise rapidly in the UK, outpacing growth in the online retail channel, with click & collect sales forecast to account for 13.9 percent of total online spend in 2022, 1.9 percentage points higher than in ...

Fairway Market with new mobile app partner

The New York’s iconic grocery store has selected FutureProof Retail, provider of line free checkout, to power Fairway’s next-generation mobile app

Today, Fairway Market, New York’s iconic grocery store, announced that it has selected FutureProof Retail, provider of line free checkout, to power Fairway’s next-generation mobile app. The new app builds on FutureProof’s line ...

A'GACI announces Chapter 11 restructuring update

The Fashion retailer which filed for Chapter 11 relief will begin discussions with landlords regarding 49 of its locations

A'GACI, LLC, a leading fashion retailer in Texas, which filed for Chapter 11 relief on Tuesday, January 9th, will shortly begin discussions with landlords regarding 49 of its locations. In a court filing on Tuesday, A'GACI ...

Retail of the future: technologies for a smart customer journey

Video report shows trends of EuroCIS 2018

The customer is the focus of tomorrow's Customer Journey. Retailers can use interactive, virtual and personalized offers to attract and inspire customers at home, especially in the digital age. We have tried out the latest technologies in the ...

COURTS invests in growth by reimagining its omnichannel retail experience

COURTS Singapore, a popular retailer specialising in electronics, IT and furniture, has redesigned its in-store experiences and omni-channel customer journey

With the help of e-commerce agency SmartOSC, COURTS Singapore, a popular retailer specialising in electronics, IT and furniture, has put more than a year into researching and redesigning its in-store experiences and omni-channel customer journey. ...

Click & Collect: More in-store sales thanks to store pickup

Opportunity and challenge for the retail sector: Retailers can really benefit from this service

Click and Collect, In-Store Pickup, Click & Go: there are many terms that describe the store pickup process of online orders. Retailers can really benefit from this service; provided that they are armed with a professionally developed concept of ...

Click & Collect solution for UK retailers

Tryzens delivers Salesforce Commerce Cloud integration for start-up HubBox

Tryzens has successfully completed the development of a pre-built integration or ‘cartridge’ for innovative UK start-up HubBox, which will enable Salesforce Commerce Cloud users to reduce the time to market for the new delivery start-up. ...

Sainsbury’s launches its first in-store Zizzi pizza counter

Hot pizzas to go

The move is part of Sainsbury’s commitment to offer customers a distinct and differentiated choice of quality food for every occasion and follows the successful introduction of Sushi Gourmet counters, Patisserie Valerie products and a Crussh ...

Police and retailers must join forces in the fight against organised retail crime

Impact of international organised retail crime groups operating within the UK is huge

In 2016 we saw the total cost of crime suffered by the retail sector amounting to an astonishing £660m, with £458m attributed to theft. According to the British Retail Consortium, a contributor to this rise was the limited capacity of ...

MediaMarkt Eindhoven: Inspiring customers with interactive technologies

The customer experience is an important success factor in the digital age since customers want more inspiration and emotions. MediaMarkt’s Next Generation Store in Eindhoven is one of those stores that are focusing on a new lasting shopping ...

How a sense of touch helped Eton shirts double expected sales

Eton equipped their brick-and-mortar stores with a range of touchscreen displays

The fashion retail space is evolving. The fact is, more and more consumers are tethered to devices, their faces glowing in a blue, e-commerce-hue of smart phones, tablets and laptops. That’s not to say the in-store fashion shopping experience ...