Photo: omnichannel

omnichannel

Customers do not stick to individual channels when they contact retailers. They want the best possible service everywhere and at all times. A sophisticated omnichannel strategy reaches consumers and strengthens their loyalty to the company.

Thumbnail-Photo: Garage’s connected pop-up store in Toronto...
30.03.2022   #shop design #omnichannel

Garage’s connected pop-up store in Toronto

Digitally-enabled store for today’s hyperconnected consumers

Groupe Dynamite announces the opening of the first Garage pop-up store in Toronto. In order to thrive with today’s hyperconnected consumer, the space acts as a lab for a digitally-enabled store, while building on a brand vision that encourages ...

Thumbnail-Photo: Fostering engaged and connected store associates with real-time solutions...
24.03.2022   #online trading #personnel management

Fostering engaged and connected store associates with real-time solutions

Smart store communication solutions increase employee motivation and responsiveness

As fall shifts to winter, retailers are preparing themselves for the upcoming holiday season. During these months, they face significant pressure to provide a superior experience for both their employees and customers, all while maximizing profits ...

Thumbnail-Photo: Benetton offers customers a new metaverse experience...
21.03.2022   #shop design #Tech in Retail

Benetton offers customers a new metaverse experience

With an experimental store design during Milan Fashing Week, Benetton introduced its new shop in the metaverse

United Colors of Benetton has transformed its Corso Vittorio Emanuele store for Milan Fashion Week, aligning it with the brand’s new shop in the metaverse, which opened at the same time with the same experiential look and feel.The term ...

Thumbnail-Photo: How will consumers buy eyewear in the future?...
15.03.2022   #online trading #e-commerce

How will consumers buy eyewear in the future?

Measured and focused: online, offline or omnichannel at the optician

The "onlineization" stops at nothing, not even at the eyewear trade. Online purchases of eyeglass frames, sunglasses or contact lenses are widespread. But what about topics such as virtual eyeglass fitting or measuring visual acuity from ...

Thumbnail-Photo: Electronic shelf labels - electronically labeled...
15.03.2022   #digitization #coronavirus

Electronic shelf labels - electronically labeled

On the way to becoming a standard: Digital prices conquer the space

More and more retailers are trying out electronic shelf labels. Why? More speed in price changes and less manual work for staff are only two of the many reasons. EuroCIS, The Leading Trade Fair for Retail Technology, from 31 May - 02 June 2022 in ...

Thumbnail-Photo: U.S. conventional grocers’ same-store online sales down in 2021 6.8%...
26.01.2022   #e-commerce #food retail

U.S. conventional grocers’ same-store online sales down in 2021 6.8% vs YOY

New eGrocery sales performance benchmarks and topline findings

Conventional grocers reported a 6.8% drop in online grocery sales on a same-store basis during the 12 weeks ending September 28, 2021, versus the prior year, according to the Brick Meets Click eGrocery Performance Benchmarking 2021 Wave. A 3.1% ...

Thumbnail-Photo: Consumers demand personalized and streamlined omnichannel experiences...
25.01.2022   #smartphone #app

Consumers demand personalized and streamlined omnichannel experiences with mobile apps taking center stage

CI&T releases annual connected retail report

CI&T Inc announced the release of its annual Connected Retail Report. This report ranks leading physical retailers on their omnichannel shopping experiences, setting a benchmark for the year ahead.Target replaced Nordstrom in the top position ...

Thumbnail-Photo: The Central Group and Signa Holding to acquire Selfridges Group...
14.01.2022   #online trading #e-commerce

The Central Group and Signa Holding to acquire Selfridges Group

Exclusive online stores as an extension of physical stores

Central, a family-owned retail, real estate and hospitality group and Signa, one of Europe’s leading real estate and retail groups, have entered into a definitive agreement to acquire Selfridges Group, a leading luxury retail group, from the ...

Thumbnail-Photo: Perfect Corp. unveils new beauty technology
29.11.2021   #digital marketing #services

Perfect Corp. unveils new beauty technology

AI-based solution for online manicure experiences

Perfect Corp., has announced the launch of its state-of-the-art AI-powered AR Virtual Try-On for Nails solution. The unique digital manicure experience revolutionizes the nail polish and nail art shopping journey by providing beauty shoppers with a ...

Thumbnail-Photo: E-commerce Germany Awards are back to business!...
11.11.2021   #online trading #e-commerce

E-commerce Germany Awards are back to business!

Awards presented in categories such as Omnichannel, Logistics, Payment, Analytics and IT Solution

We're not only bringing back the E-commerce Berlin Expo in February 2022, but also all the events associated with it. E-commerce Germany Awards is, of course, one of them. There are exciting times ahead, so let's find out what they will ...

Thumbnail-Photo: DICKS Sporting Goods and NIKE create connected partnership...
08.11.2021   #app #omnichannel

DICK'S Sporting Goods and NIKE create connected partnership

Omnichannel app and event marketing for an enhanced shopping experience

DICK'S Sporting Goods and NIKE, Inc. have forged a transformative, connected partnership designed to enhance the shopping experience for DICK'S and NIKE customers. This first-of-its-kind collaboration will allow DICK'S and NIKE to each ...

Thumbnail-Photo: Instacart acquires Caper AI
26.10.2021   #food retail #omnichannel

Instacart acquires Caper AI

Smart cart and smart checkout technologies

Instacart announced its acquisition of Caper AI (“Caper”), an AI-powered shopping cart and checkout technology platform. With this acquisition, Instacart aims to help retailers unify the in-store and online shopping experience for ...

Thumbnail-Photo: Frankonia connects online and offline shopping experience...
13.10.2021   #omnichannel #electronic shelf labels (ESL)

Frankonia connects online and offline shopping experience

Cloud-based ESL solution

The German hunting retailer, Frankonia, has decided to roll out Breece System with electronic shelf labels (ESL) from Delfi Technologies in all its stores to connect the online and offline shopping experience. Founded in 1908, Frankonia in ...

Thumbnail-Photo: PROKOM Data Days 2022 – Branch Event for Product / Omnichannel...
12.10.2021   #retail #event

PROKOM Data Days 2022 – Branch Event for Product / Omnichannel Communication & Customer Experience Management

23.06.-24.06.2022 | Online

We impart expert knowledge from practitioners to practitioners and provide a broad overview of trends and technologies. The exchange across company and industry boundaries make the PROKOM Data Days a unique platform for decision makers, experts and ...

Thumbnail-Photo: eTail 2022 – The eCommerce & Omnichannel Retail Conference...
12.10.2021   #e-commerce #retail

eTail 2022 – The eCommerce & Omnichannel Retail Conference

28.02.-02.03.2022 | Palm Springs, CA, United States

Transforming Retail. Together.We’re excited to announce eTail is back in-person at the beautiful JW Marriott Desert Springs on February 28 – March 2, 2022.eTail is a three day retreat designed to help you increase the profits from your ...

Thumbnail-Photo: Pandemic led to an increase in retail security threats...
08.09.2021   #e-commerce #brick and mortar retail

Pandemic led to an increase in retail security threats

Retailers call for a federal ORC law

Organized retail crime and numerous other security concerns evolved in 2020, and most retailers attribute the increase in criminal activity to the pandemic, according to the 2021 Retail Security Survey released by the National Retail ...

Thumbnail-Photo: CLAIM 5: New growth strategy
20.08.2021   #e-commerce #brick and mortar retail

CLAIM 5: New growth strategy

HUGO BOSS presents plan to increase sales

HUGO BOSS has introduced its new 2025 growth strategy ‘CLAIM 5’ and provides its mid-term financial ambition. Over the next five years, the Company is fully committed to strongly accelerate top-line growth, claim its position in the ...

Thumbnail-Photo: Lovepop doubles down on omnichannel retail
09.08.2021   #e-commerce #brick and mortar retail

Lovepop doubles down on omnichannel retail

New store signals growth for designer of 3D cards and gifts

Lovepop, designer of magical pop-up cards and gifts, announced the opening of a brand new store in Boston's Harvard Square, marking the fourth location in the company's hometown and the fifth new retail opening in the U.S. since the start of ...

Thumbnail-Photo: Key driver of loyalty and total spend
06.07.2021   #e-commerce #omnichannel

Key driver of loyalty and total spend

Omnichannel grocery shoppers spend up to 20% more

Symphony RetailAI, a global provider of integrated AI-powered marketing, merchandising and supply chain solutions for FMCG retailers and manufacturers, announced research showing that omnichannel grocery shoppers shop more frequently and spend up to ...

Thumbnail-Photo: Arvato Supply Chain Solutions in Poland starts cooperation with Sephora...
11.06.2021   #brick and mortar retail #digitization

Arvato Supply Chain Solutions in Poland starts cooperation with Sephora

Plewiska/Poland - Arvato Supply Chain Solutions is expanding its cooperation with the cosmetics company Sephora. In April 2021, the company therefore commissioned a new distribution center to support its e-commerce and B2B business in Pruszków, Poland.

The new warehouse covers an area of 7,000 square meters, making it almost 2,000 square meters larger than the previous one. One of the innovative solutions used here for Sephora is self-driving vehicles called Weasels®, which automate transport ...

Thumbnail-Photo: HEMA Buttons Up Omni-channel Supply Chain Transformation with Blue Yonder...
07.06.2021   #brick and mortar retail #digitization

HEMA Buttons Up Omni-channel Supply Chain Transformation with Blue Yonder

Department store retailer increases forecast accuracy leading to improved planner productivity and better fulfilment with AI/ML-powered Luminate Planning

Ensuring the right inventory is available to meet customer demands became even more important during the COVID-19 pandemic. Thanks to its recent digital transformation with Blue Yonder’s cloud-based ...

Thumbnail-Photo: Shopping experience with interactive digital signage applications...
25.05.2021   #brick and mortar retail #digital signage

Shopping experience with interactive digital signage applications

Using lift & learn features and smart mirrors to activate customers

The advantage in traditional stores: customers can examine the items and pick them up. The advantage in e-commerce: There is a wide range of products and information. With the use of digital signage solutions, these two advantages can be ...

Thumbnail-Photo: You don’t need big tech investments, but creativity...
28.04.2021   #online trading #e-commerce

You don’t need big tech investments, but creativity

How brick-and-mortar retail can profit during (or thanks to!) the lockdown

The Corona pandemic has led to an immediate dovetailing of brick-and-mortar and online retail. This development is overdue, says Gerold Wolfarth, Founder & CEO of bk Group. We don't need large tech investments, but creativity, he points ...

Thumbnail-Photo: Automation leading the way to retail success...
19.04.2021   #e-commerce #brick and mortar retail

Automation leading the way to retail success

Possibilities of modern technology – online and offline

COVID-19 creates a slew of unprecedented challenges for retailers. In Germany, shops are closed due to the lockdown again since December, and many retailers not only fear the economic impact, but also that their customers might not return to the ...

Thumbnail-Photo: One-third of consumers will increasingly use buy online, pickup-in store...
13.04.2021   #coronavirus #services

One-third of consumers will increasingly use buy online, pickup-in store services

Consumer surveys on order pick-up preferences and BOPIS

The global pandemic has drastically changed consumer behaviors – most notably, the way in which we shop. In fact, U.S. ecommerce sales increased more last year than they have in the past two decades – and Buy Online, Pickup In-Store ...

Thumbnail-Photo: Multichannel retail adoption accelerated during 2020 holidays...
08.04.2021   #e-commerce #coronavirus

Multichannel retail adoption accelerated during 2020 holidays

GlobalData report on ecommerce development during pandemic

New research on the shopping habits of over 107,000 consumers since the start of the pandemic has shown that COVID-19 impacts drove increased adoption and growth of multichannel retail, further cementing its role in retail going forward.Online ...

Thumbnail-Photo: Burberry to launch virtual flagship store
30.03.2021   #omnichannel #fashion

Burberry to launch virtual flagship store

Partnership with ELLE Digital Japan

In Burberry’s latest venture in digital innovation, the luxury fashion house has collaborated with ELLE Digital Japan to create an interactive virtual replica of its flagship Ginza store. Burberry regularly pushes the boundaries through ...

Thumbnail-Photo: Retailers cite conversion optimization as the #1 ecommerce challenge...
25.03.2021   #online trading #e-commerce

Retailers cite conversion optimization as the #1 ecommerce challenge

State of payments across retail in Europe

Mollie, payment service provider in Europe, has published research unveiling the state of payments in retail today as well as the challenges and opportunities in the retail market following a turbulent year. For example, when asked the biggest ...

Thumbnail-Photo: Retail statistics, trends and forecasts for 2021...
23.03.2021   #e-commerce #brick and mortar retail

Retail statistics, trends and forecasts for 2021

Outlook: omnichannel, mobile, and social commerce

Without a doubt, COVID-19 changed the way most people see the world, and retail was one of the hardest-hit sectors. In October 2020, in-store footfall in the US was a massive 34.5% lower than October 2019, and 60% of customers said that COVID-19 may ...

Thumbnail-Photo: Sephora to expand brick & mortar footprint across the U.S....
16.03.2021   #brick and mortar retail #shop design

Sephora to expand brick & mortar footprint across the U.S.

Omni-channel in-store experience for shoppers

Sephora announced its largest store expansion in the retailer’s 21-year history in the U.S., including over 60 freestanding client-centric locations and 200 locations opening inside Kohl’s stores later this year.Following a year in which ...

Thumbnail-Photo: Three ways to make better use of mobile marketing...
08.03.2021   #online trading #e-commerce

Three ways to make better use of mobile marketing

Social media, mobile optimization, QR codes – practical rips for retailers

The pandemic has rapidly changed the way consumers interact with brands, with digital platforms becoming the sole way for browsing and purchasing goods and services in almost all sectors. This has resulted in a tremendous rise in the use of mobile, ...

Thumbnail-Photo: Ahold Delhaize USA companies expand micro-fulfillment capabilities...
25.02.2021   #e-commerce #logistics

Ahold Delhaize USA companies expand micro-fulfillment capabilities

Readying an omnichannel supply chain

Peapod Digital Labs, Ahold Delhaize USA’s digital, e-commerce and commercial engine, announced a new micro-fulfillment technology pilot with The GIANT Company in the Philadelphia market.Part of an e-commerce fulfillment center (EFC), the pilot ...

Thumbnail-Photo: Zalando onboards C&A to Connected Retail
18.02.2021   #online trading #brick and mortar retail

Zalando onboards C&A to Connected Retail

Network passes 3.000 active stores mark

Zalando, Europe’s leading online platform for fashion and lifestyle, continues to grow its Connected Retail network at high speed. The program now counts over 3.000 active stores, selling to millions of Zalando customers online. Since the ...

Thumbnail-Photo: Southeast Asian online and offline health and beauty partnership...
06.02.2021   #online trading #e-commerce

Southeast Asian online and offline health and beauty partnership

Grab brings beauty products from over 2,200 Watsons stores to customers’ doorsteps

A.S. Watson Group, an international health and beauty retailer, and Grab, Southeast Asia’s super app, announced the largest O+O (online and offline) health and beauty partnership in Southeast Asia, spanning across six Southeast Asian markets ...

Thumbnail-Photo: How the industry thinks: The most important trends for 2021...
05.01.2021   #brick and mortar retail #digitization

How the industry thinks: The most important trends for 2021

What awaits retailers after the first Corona year?

2020 – most certainly not an easy year. But many agree: The only way forward is to look ahead. So we asked industry insiders – retailers, academics, manufacturers – what they expect for this year. How will changing customer ...

Thumbnail-Photo: All knitted and sewn up: an online yarn retailer takes a stationary...
13.07.2020   #online trading #brick and mortar retail

All knitted and sewn up: an online yarn retailer takes a stationary foothold

iXtenso’s interview with Joachim Hansen, retail manager at Hobbii

It’s all about yarn at Hobbii. From now on, the Danish retailer does not just sell exclusively online but also in physical stores. Joachim Hansen describes how digitization and personal contact interact in the retail stores. ...

Thumbnail-Photo: Hobbii continues the growth adventure …
23.06.2020   #brick and mortar retail #POS systems

Hobbii continues the growth adventure …

… with new stores and several digital initiatives

The online store Hobbii.dk continues the opening of physical stores with the launch the third store in Tarup shopping center in Odense, Denmark. The close collaboration with Delfi Technologies, which is based on several digital initiatives, will ...

Thumbnail-Photo: Study on firms return policies offline and online...
06.05.2020   #online trading #brick and mortar retail

Study on firms' return policies offline and online

Guidance on pricing, returns, refunds

Because customers who shop online cannot try on their purchases, a third of all Internet sales get returned. But handling these returns is costly, giving retailers that have both physical stores and digital sales a clear advantage over retailers ...

Thumbnail-Photo: Local, cross-channel, pared down – retail trends...
27.04.2020   #brick and mortar retail #digital signage

Local, cross-channel, pared down – retail trends

Pointers from 3 EuroShop 2020 exhibitors

Current and future retail trends – what better place to look for them than EuroShop, the World’s No. 1 Retail Trade Fair.iXtenso was there and talked to several exhibitors about their visions and their contribution to the future of ...

Thumbnail-Photo: Running shoes in Portland
30.03.2020   #brick and mortar retail #omnichannel

Running shoes in Portland

Fleet Feet launches new retail concept shop

Fleet Feet has announced the debut of Fleet Feet Drop Shop, a new retail concept shopping experience in Portland, Ore. The first-of-its-kind retail concept for Fleet Feet combines the brand's 3D foot scanning technology and personalized ...

Thumbnail-Photo: Customer-centered, digital and adaptive
23.03.2020   #brick and mortar retail #digitization

Customer-centered, digital and adaptive

Bonprix’s Fashion Connect Store in Hamburg

In-store shopping via app – the fashion connect store in downtown Hamburg makes it happen. Daniel Füchtenschnieder, chief executive officer of Bonprix retail, is one of the creative minds behind the new retail concept. An interview about ...

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