Guest contribution • 16.08.2021

Digitization of logistics – enabler of e-commerce

The many tasks in logistics and its role for retailing

Many companies are currently looking at the opportunities of e-commerce, as the brick-and-mortar retail is declining significantly. But successful e-commerce is not only based on an accessible, well-functioning, and attractive online shop, but above all on efficient logistics. Logistics service providers are leading the way with innovative solutions.

The increasing shift of shopping and consumption into the internet poses new challenges especially for logistics processes. The goods should arrive quickly, safely and in attractive packaging on the promised date, returns management should work, refunds and complaints management need to be reliable and much more. To handle all this on their own is often too much for retailers.

This is exactly where logistics service providers are experts – in complex processes. They are no longer mere "box pushers", but innovative, high-performance, and very flexible companies. But the true efficiency and diverse functions of logistics are acknowledged too little in large parts of the public.

A woman in black clothes in front of a tree
Frauke Heistermann is the spokesperson for the initiative "Die Wirtschaftsmacher" (The Economic Makers) and Chairwoman of the Council for Technology in the state government of Rhineland-Palatinate. Previously she was a board member of the Bundesvereinigung Logistik e.V. and as Chief Digitalization Officer at Siemens Logistics she led the creation and implementation of digitalization strategies.
Source: Die Wirtschaftsmacher

Memories of empty shelves of pasta, flour or toilet paper are slowly dissipating. Nevertheless, everybody remembers the restrictions of the first lockdown and how these were reflected in an initial reaction in purchasing behavior. Online trade experienced an enormous increase in orders, for the first time also in product categories such as food, pet supplies and toiletries. As the German E-Commerce and Distance Selling Trade Association (bevh) showed in July 2020, revenues in the online sector increased by almost 10 per cent in the first half of 2020 compared to the same period of the previous year, and the whole year saw record revenues totaling 83 billion euros.

Boom in e-commerce challenges logistics

Numerous chain stores, drugstores and textile brands rely on an omnichannel approach and no longer display their product range only via brick-and-mortar retail. The corona effect is here to stay: As the bevh announced in April 2021, growth continued in the first quarter of 2021.

This has a major impact on the economic sector of logistics. Whether brick-and-mortar retail or e-commerce – logistics has always provided a multitude of services without which the economic system would not function. Even during the pandemic, logistics professionals ensured that the flow of goods and supply chains were maintained. On the one hand, this involves professional transport, load securing and packaging. On the other hand, the so-called fulfilment also includes physical processes in the warehouse such as incoming goods, storage, quality assurance, value-added services such as ironing and finishing of textiles, picking, shipping, etc. The logistics specialists are responsible for the entire process. This is controlled and planned by strong digital processes and systems in the background. 

Dynamic volume growth and unpredictable order peaks due to marketing measures complicate planning in the warehouse. However, the processes in scheduling are no longer planned with ink on paper, but with the help of digital tools that combine approaches from machine learning and big data management with automation. This allows an exponentially growing amount of data to be processed, which can be used to optimize the planning and control of logistics processes. This saves time, is more resource-efficient and in turn provides a lot of data that can be used for real-time tracking and optimized route planning, for example.

The growth in e-commerce also demands new approaches and solutions for warehouse processes. Cloud-based software supports complex warehouse management: the intelligent warehouse optimization software LOS, for example, which is used by the logistics service provider LOXXESS, works with real-time data and calculates the required resources and storage strategies of the goods with the help of artificial intelligence. This not only helps to manage volatile volume growth, but also reduces the walking distances for employees. Performance increases.

A logistics worker watches a packaging machine at work through a pane of glass;...
Nowadays, machines simplify and speed up complex packaging processes.
Source: Loxxess AG

Innovative solutions for employees

Employees in the warehouse also benefit from a variety of solutions such as wearables with digital connections in the form of hand scanners or data glasses. They facilitate order picking by indicating which goods need to be processed. The pickers receive all relevant information in real time on the display of the data glasses and are visually guided step by step through each order. The result: a significant increase in productivity of up to 20 percent and continuous heat mapping for optimized picking sequence. 

Digitally controlled drones take over inventory, and autonomous stackers and sorting robots relieve humans of physically demanding work. Exoskeletons also make heavy physical work easier: they can be put on almost like a climbing harness and support certain work processes, such as lifting heavy objects, with servo motors. This takes the strain off the employees' bones and muscles. Virtual reality makes it possible to visualize what the warehouse will look like later during the development phase. This also includes sample processes. In this way, it is possible to see at an early stage which processes should be considered before the new building is put into operation – without additional financial expenditure.

Focusing on core competencies

Due to an increasing degree of professionalism in the logistical management of online trade, logistics service providers are specializing in accompanying an online shop from set-up to digital marketing. The tasks of such full-service providers include shop management, content management, product range monitoring, billing processes, newsletter management and customer services such as hotlines or chats. The prerequisite for this is an intact IT ecosystem with the relevant interfaces to the customer's ERP system so that all processes can be seamlessly mapped and controlled digitally.

What works in the warehouse can also be applied to global supply chains to achieve optimum cost efficiency and minimum risk exposure. With the help of supply chain management systems, data is collected along the supply chain and displayed in dashboards, graphics, and interactive maps. Thus, short-term bottlenecks in the transport chains are absorbed by maximum flexibility. The increasing digitization of logistics processes, the emergence of new business models such as platform solutions and growing digital support are contributing to greater resource efficiency and transparency, generating added value for both business and customers.

Brick-and-mortar and online retail can focus on their core abilities as logistics takes over large parts of the entire sales process thanks to strong digitization: Call center, storage, finishing, packaging, delivery, returns management, repairs and much more. This is even more important as online retailing will continue to grow and shops will increasingly transform into brand experience and entertainment centers.

Author: Frauke Heistermann, „Die Wirtschaftsmacher“

related articles:

popular articles:

Thumbnail-Photo: Expanding grocery order and delivery service for independent retailers...
19.10.2021   #food retail #delivery

Expanding grocery order and delivery service for independent retailers

Partnership between United Natural Foods and DoorDash

United Natural Foods, Inc. announced it has entered into a reseller agreement with DoorDash to bring on-demand grocery delivery solutions to independent retailers nationwide through the DoorDash marketplace.UNFI’s arrangement with DoorDash ...

Thumbnail-Photo: Answers for the new Supply Chain Law in Germany...
02.08.2021   #sustainability #supply chain management

Answers for the new Supply Chain Law in Germany

How must companies implement the resolutions of the German Supply Chain Law?

The German Bundestag and Bundesrat passed the Supply Chain Law this year. It is intended to protect fundamental human rights in global supply chains that end in Germany. The aim is to combat inhumane working conditions and child labor. ...

Thumbnail-Photo: Hypermotion 2022 – New Platform for Digital Transformation of...
13.10.2021   #retail #event

Hypermotion 2022 – New Platform for Digital Transformation of Transport, Mobility and Logistics

15.11.-17.11.2022 | Frankfurt am Main

Hypermotion - Mobility and Logistics of TomorrowHypermotion is the multimodal innovation platform around the topic of future mobility and logistics in Green Cities and Smart Regions. It will bring together stakeholders from the automotive, transport ...

Thumbnail-Photo: IKEA to only purchase zero emission fuels for ocean shipping by 2040...
09.11.2021   #sustainability #logistics

IKEA to only purchase zero emission fuels for ocean shipping by 2040

Several global companies sign the 2040 ambition statement for zero emission vessels

IKEA joins forces with several global companies by signing the 2040 ambition statement through the collaborative platform Cargo Owners for Zero Emission Vessels, facilitated by the Aspen Institute. The ambition statement makes it clear that global ...

Thumbnail-Photo: LogiMAT 2022 – First-Hand Intralogistics
12.10.2021   #retail #event

LogiMAT 2022 – First-Hand Intralogistics

08.03.-10.03.2022 | Stuttgart

LogiMAT from 31 March to 02 June 2022 - International Trade Show for Intralogistics Solutions and Process Management or in-company material flow and computer-controlled processes from procurement to production and distribution in the heart of ...

Thumbnail-Photo: India Warehousing Show 2021
13.10.2021   #event #logistic systems

India Warehousing Show 2021

16.12.-18.12.2021 | New Delhi

Join our global community of warehousing, logistics & supply chain expertsChanging market dynamics are transforming the way organizations interact with their customers and suppliers, forcing supply chain experts to rethink their strategies for ...

Thumbnail-Photo: Alibabas self-driving delivery robots deliver over one million orders in...
14.10.2021   #logistics #delivery

Alibaba's self-driving delivery robots deliver over one million orders in China

Plans, to expand the "Xiaomanlv" fleet to 10,000 vehicles

Alibaba Group’s autonomous delivery robots reached a milestone this week, delivering more than a million parcels in China within one year of their launch.In a show of efficiency, just 200 of the robots have carried parcels to more than 200,000 ...

Thumbnail-Photo: Citizen launches world’s smallest 6-inch label printer...
05.10.2021   #printers #label printers

Citizen launches world’s smallest 6-inch label printer

The smallest but also the best priced 6-inch printer on the market

Citizen has launched the CL-S6621, the smallest 6-inch label printer on the market, saving valuable desk space for customers as well as offering a range of powerful features. The CL-S6621 is a remarkable 60% smaller than the next largest 6-inch ...

Thumbnail-Photo: Inaugural supply chain 360 event in 2022
24.09.2021   #sustainability #coronavirus

Inaugural supply chain 360 event in 2022

NRF helps retailers to face ongoing global supply chain challenges

The National Retail Federation has announced its new annual NRF Supply Chain 360 event that will convene the retail industry’s leading professionals in the fields of supply chain and sustainability on June 20-21 in Cleveland, Ohio, to address ...

Thumbnail-Photo: Explosive E-commerce growth driving tech investments in supply chain...
17.09.2021   #e-commerce #digitization

Explosive E-commerce growth driving tech investments in supply chain execution system

E-commerce shows no signs of slowing down

New research from Reuters Events Supply Chain in partnership with Blue Yonder reveals the priority strategies and investments for supply chain execution and risk management within transportation and warehousing. Following a year of intense ...

Supplier

Citizen Systems Europe GmbH
Citizen Systems Europe GmbH
Otto-Hirsch-Brücken 17
70329 Stuttgart