Responses to queries on social media impact service quality perception
Customers increasingly share bad reviews and complaints on public communication channels. This can damage the brand image and lower customer loyalty. That's only one of the reasons why businesses should design a review management strategy.
How you can effectively respond to negative reviews and use them to be a benefit to your company
A strategic and cross-channel approach to handling negative customer experiences
Fomo brings social proof to brick-and-mortar retail
Survey about online customer reviews on platforms
Gather customer feedback and analyze it