multichannel commerce

Click & Collect: More in-store sales thanks to store pickup

Opportunity and challenge for the retail sector: Retailers can really benefit from this service

Click and Collect, In-Store Pickup, Click & Go: there are many terms that describe the store pickup process of online orders. Retailers can really benefit from this service; provided that they are armed with a professionally developed concept of ...

Using content more efficiently across multiple channels

Social media platforms are a part of today’s portfolios of most marketing and communications departments

You need to create ambitious content for multiple social media channels but lack time and resources? Most companies are familiar with this challenge – more coordinated efforts, communication networking and a joint editorial calendar can ...

NRF: Focus on new ways of shopping keeps biggest retailers big

The annual Top 100 Retailers list released by the National Retail Federation’s STORES Magazine and Kantar Retail

The nation’s largest retailers have held onto their top spots by focusing on value and embracing new ways consumers are shopping. “Retailers will always be measured by sales numbers, and ranking the leaders is important,” STORES ...

Report on omni-channel retail market

In-depth analysis of the global addressable omni-channel retail market by value

The report titled "Global Omni-channel Retail Market: Size, Trends & Forecasts (2017-2021)", provides an in-depth analysis of the global addressable omni-channel retail market by value. The report also gives an insight of the global ...

NCR - Improving the customer’s journey through the store

“The unified commerce landscape”

NCR, a company known for making the lives of both retailers and customers easier, has been investing a lot of work in a study called “The unified commerce landscape”. We are speaking to Jessica Bryant to learn more about this study. ...

Why is it so hard to get omni-channel right?

NCR Enactor comes in to get full transparency across all channels with a single view of customer, inventory and price

Even though the industry has been talking about omni-channel for years, many retailers still find it challenging to implement omni-channel strategies. They struggle to get full transparency across all channels with a single view of customer, ...

Debenhams extends international store portfolio

The Australian store, the first in the Southern Hemisphere, is planned to open in the prestigious St Collins Lane precinct in September 2017

The Australian store, the first in the Southern Hemisphere, is planned to open in the prestigious St Collins Lane precinct in September 2017. The store will be the first site with franchise partner, Pepkor, part of the Steinhoff Group and will see ...

New solution for department and specialty retailers in Continental Europe

Pre-packaged store management and client service applications help create a unified shopping experience

NCR Corporation, the global leader in consumer transaction technologies, announced the launch of NCR Enactor, a feature rich unified commerce solution that is available in selected countries in continental Europe. The solution is designed ...

Consumers feeling in a dilemma over Omnichannel

Over half want to bridge the instore and online experience, but over 60 percent have data concerns

Periscope, By McKinsey, has released the findings of new research conducted with US & UK consumers that explores their attitudes and expectations of the online shopping experience. The survey also looked at attitudes towards Omnichannel ...

NearSt aims to add £4 Billion a year to UK High Street by 2020

NearSt is capitalising on growth in 'near me' searches by connecting products in local shops with smartphones

The platform allows people to order products for instant collection and 1-hour delivery, beating any existing offer from online platforms such as Amazon. NearSt, which is backed by TrueStart, Europe’s leading retail and consumer accelerator ...

Hands-on digital lifestyle

“Saturn Connect” store concept attracts tech-savvy audience

The Saturn Connect store in Cologne, Germany, is a hotspot for the digital lifestyle and a nirvana for digital natives. It is only the second store of its kind and was opened in October 2015. Located in the famous Schildergasse, it is within walking ...

Targeted merchandise and omnichannel initiatives

Rethinking merchandise offerings while enhancing omnichannel efforts

The nation’s largest retailers, as ranked by STORES Magazine and Kantar Retail, have collectively held their top spots thanks to one common denominator: rethinking merchandise offerings while enhancing their omnichannel efforts. The annual ...

Customer service and support get omnichannel boost

SAP Hybris Solution: Enabling organizations to embrace the future of customer service

SAP SE announced SAP Hybris Service Engagement Center, a new omnichannel cloud customer engagement solution that allows organizations to deliver convenient, contextual and relevant service experiences regardless of channel or device throughout the ...

"True omnichannel retailers understand that the customer comes first"

Interview with Channie Mize, General Manager for Retail at Periscope, a McKinsey Solution

At the World Retail Congress 2016 in Dubai, Periscope has conducted a survey among the conference participants which found that most retailers (78 percent) are still not in a position to offer their customers a consistent brand experience across all ...

The way groceries are delivered is evolving

Raley’s launches new digital customer experience

Raley’s Family of Fine Stores has partnered with Unata, the award-winning leader in 1-to-1 Omni-Commerce solutions, to launch an improved web and mobile eCommerce platform, E-Cart. The new system will replace Raley’s current online ...

NRF and FitForCommerce update Omnichannel Retail Index

Retailers continue to optimize their in-store offerings and online presence

The National Retail Federation and e-commerce consultancy FitForCommerce released the second edition of the Omnichannel Retail Index, and the report shows retailers have made significant progress in their omnichannel offerings since the inaugural report was issued in October.

The latest innovations in multichannel retailing unveiled

SAP, Google, Amazon, Alibaba, John Lewis, Segura and House of Fraser to present their latest products at IRX and EDX 2016

The UK’s biggest multichannel event, the InternetRetailing Expo (IRX), co-located with eDelivery Expo (EDX), Europe’s only dedicated multichannel delivery event, is set to showcase the latest innovations for online and multichannel retailing.

Gen Z and Millennials believe brick-and-mortar stores are highly important

Optimal in-store experience varies by generation: Secrets to mastering the experience

A new research study by iModerate, a progressive insights firm, reveals that most consumers consider it important for retailers to have a physical store, and the first in-store impression is a critical factor in building loyalty. It also uncovers the key factors that contribute to a stellar shopping experience for each generation.

”Many customers are willing to try online grocery shopping“

Interview with Marcel Fuhlmann, CEO of diva-e Digital Value Enterprise GmbH

Marcel Fuhlmann, CEO and Manager of the Business Unit Platform Online Food Retailing at diva-e Digital Value Enterprise GmbH, explains which criteria successful online grocery stores should meet.

“The internet of things will emanate a strongly disruptive power“

Interview with Ralf Schienke, Retail Marketing Management Germany at Fujitsu

In these times of digitization, EuroCIS 2016 shone a spotlight on the big megatrends – for instance, the Internet of Things, IoT. The chance to make individual products “visible“ online, offers the retail industry great potential, especially in the areas of production and supply chain management. We spoke with Ralf Schienke, Retail Marketing Manager Germany at Fujitsu, about the current situation and the future of the IoT in retail.

L’Équipe launches marketplace for sports products

70,000 sports products distributed by 30 specialist retailers and benchmark sports brands

L’Equipe launches L’Équipe Store, the L’Équipe Marketplace, specialising in the sale of sports goods. With this move, L’Équipe aims to explore a new way of generating revenue from its audiences.

NCR Retail ONE strategy continues to gather momentum

New merchandising and supply chain applications

Integration with additional applications helps retailers transition from omnichannel to a frictionless omnicommerce shopping experience

Zebra Technologies: What does Unified Commerce mean for retailers?

Peter Friedel from Zebra Technologies thinks that retail has come a long way in the last 12 months.

Differentiate with delivery: Why Click & Collect should be part of your delivery strategy

How retailers can better blend their operations to embrace click and collect

Delivery is a hot area in retail right now for a variety of reasons. One of the most important is the cost: the bill for failed first-time deliveries in the UK alone has reached £600 million a year. Shoppers’ demands are changing too: they want their goods faster and to mix online, in-store and mobile channels to buy, try and return items in ways convenient to them.

Consistent data for customer touchpoints in all sales channels

Wincor Nixdorf presents new version of its modular software for retail

Consumers expect retailers to offer them a consistently good shopping experience, no matter the channel. Whether “offline” in the shop itself or online in the web store and on the road with a smartphone – the same data and information must be available anytime, anywhere.

Oracle enhances Retail Suite

Comprehensive new release enables retailers to enhance engagement with consumers online, in stores and via mobile

To help retailers deliver a consistent experience anywhere customers choose to shop, Oracle today introduced a comprehensive suite of cloud and on-premise solutions embedded with the industry-leading analytics that retailers worldwide can use to personalize offers, streamline operations, and increase sales and margins.

Holiday season: more than 1-in-5 shoppers used a mobile device

That number was double among Millennial consumers, between the ages of 18 and 34

More than 1-in-5 consumers purchased or browsed for products online via a mobile device when holiday shopping for themselves or others, according to global information company The NPD Group.  “Online shopping continues to grow in ...

Unified Store Experience at EuroCIS

arvato Systems presents an advancement of the checkout solution with omni-channel logic

The EuroCIS 2016 takes place February 23 – 25, 2016 in Düsseldorf. In the upcoming year the Leading Trade Fair for Retail Technology will be all about Mobile Services at the point of sale.

Christmas Click & Collect shoppers experienced issues with their orders

Many Brits online would switch to shopping with an alternative retailer

More than a third (36%) of Christmas Click & Collect shoppers encountered issues with their ‘Click & Collect’ orders, according to the second annual JDA/Centiro Christmas Customer Pulse report (conducted online by ...

Social Commerce – Online retail’s path (or death)?

Why e-commerce is important for social media

Right now, Facebook, together with the e-commerce platform Shopify, is testing a feature that allows people to buy products via its network and is thus one step closer to achieving its long-term goal – launching the Buy Button.

IRX and EDX 2016 - The home of multichannel success

The Digital Store will showcase suppliers of new and innovative technologies that are driving the ‘bricks meets clicks’ experience.

The event IRX, co-located with EDX, Europe’s only dedicated multichannel delivery event, is set to showcase the latest innovations for online and multichannel retailing at the NEC in Birmingham next 27th and 28th April. ...

2016 retail business trends from Market Gravity

Technology is set to have an even bigger influence on British retail businesses their product development strategies in 2016.

In addition, the way big businesses discover and implement innovation is set to shift, with the launch of venture teams and accelerator panels or internal ‘incubators’ to bring a start-up mentality to corporate ...

Study: Why daring to compare online prices pays off offline

The constant barrage of post-holiday sales touted by web-based retailers may make it seem like online shopping is killing real-world stores. But shoppers are actually engaging in "web-to-store" shopping - buying offline after comparing ...

Retail Technology as high in demand as ever!

Omni-channel solutions conquer retail

EuroCIS, The Leading Trade Fair for Retail Technology, will again post an increase next year after its record year 2015. As early as November the 10,000 m² mark of booked net exhibition space was already exceeded (EuroCIS 2015: 9,130m² ...

Omni-channel: from Trend to Standard

EuroCIS 2016 with Omnichannel Area and Omnichannel Forum

Omni-channel is no longer a trend but has become an established standard. This fact is also reflected by EuroCIS, The Leading Trade Fair for Retail Technology, held from 23 to 25 February 2016 in Düsseldorf. On the Omnichannel Area ...

Digital not yet delivering

Multichannel integration challenges impacting revenue

A study from global ecommerce consultancy Salmon has explored the most important aspects of digital commerce in Britain, analysing how companies across a range of sectors rate their performance in digital channels. The findings reveal ...

Extreme value retailer Five Below selects Zimmerman to drive growth

Rapidly expanding brand selects the Ft. Lauderdale agency as AOR

Five Below has been working with Zimmerman Advertising on local market advertising tests, designed to responsibly transform the retailer from a print-media based model into a multi-media brand model that would at once drive awareness and traffic. ...

"The customer needs to receive consistent information and services at each contact point"

Interview with Mirko Hüllemann, CEO of Heidelpay

Invoice, PayPal, direct debit und instant transfer are the preferred methods of payment of German customers in eCommerce. Several studies over the past few years have also shown: offering convenient payment methods has become an especially important ...

The sales personnel in the store gets a mobile upgrade

A complete multichannel system enables selling anywhere in the store

Multichannel is the order of the day – no retailer can still afford not to connect all his sales channels. This usually means a technological challenge in the first place because many different systems must work together. But there are also ...

NCR Retail ONE guides retailers into the age of the Internet of Things (IoT)

The retail industry is in the midst of a significant transformation

The retail industry is in the midst of a transformation that will break current barriers and redefine retail world business models. In order to assure that our customers maintain competitive edge, NCR is introducing NCR Retail ONE, an innovative ...

5-point formula to retail omnichannel success

Successful omnichannel strategies all include 5 fundamental pieces

With advances in retail technology, omnichannel is now more than just talk, and retailers everywhere are building their strategy to capitalize on higher spending and lifetime values of consumers who shop across multiple channels. While the terms ...