smartphone

#customer relationship management #digital marketing

What's the one thing younger consumers have relied on in the pandemic? Texting!

Need for new marketing strategies to meet customers where they are

Woman holds smartphone next to a card reader

#customer satisfaction #mobile payment

European mobile transactions rocket – emerging markets lead the way for mobile wallets

Contactless payments as a major driver of usage going forward

Hand holds smartphone, small icons fly above

#e-commerce #customer satisfaction

More trust for retailers with messaging services

Increased purchasing power through conversational AI

#e-commerce #customer satisfaction

Secondhand trading takes off in China

Alibaba’s Idle Fish App makes recycling easier

smartphone scans qr-code on t-shirt label

#digitization #sustainability

Digital Care Labels: Show eco-consumers you mean business

Why fashion should allow consumers to take part in their garment’s circularity story

#coronavirus #smartphone

Cash versus cashless: payment attitudes of European consumers

Contactless payment methods are gaining importance, but cash has not yet been written off

#e-commerce #brick and mortar retail

More than just a technical gimmick: augmented reality in retail

How to bring your retail space to your customer's home

#digital marketing #smartphone

How to identify the right mobile computer for your needs

Equipping staff to enhance the overall customer experience

#digital marketing #smartphone

Burberry creates augmented reality pocket bag experience

Virtual shopping bag for an indivual 3D-experience

17.03.2021 #brick and mortar retail #coronavirus

How do technologies find their way into retail?

Rolf Schumann, CDO of the Schwarz Group, provides answers at the "Retail Innovation Days"

Tech is cool! Gimmicks, gadgets, gizmos – they impress and inspire quickly. However, it often takes much longer than technology experts and developers initially predict before the technologies actually arrive in everyday life and are used by ...

15.07.2020 #brick and mortar retail #digitization

Supply chain: Know what’s on your retail shelves

What should bricks-and-mortar retailers pay attention to in their supply chain management?

The Cha-Ching sound of the cash register rings up sales – that’s music to a retailer’s ears. Satisfied customers and happy employees are the key to increasing sales. What role does effective supply chain management play in this ...

29.05.2020 #customer satisfaction #customer relationship management

WhatsApp Business: A direct line to customers

About the installation, functions and advantages of the app

WhatsApp is a popular communication channel used by millions of people worldwide. Now small and medium-sized retailers or restaurants can use WhatsApp Business to quickly and easily engage and interact with their customers and build customer ...

30.03.2020 #brick and mortar retail #cashpoints

Corona crisis: Contactless payment more popular than ever

Practical, fast, and, above all, hygienic

"Please make contactless payment if possible." These or similar notices are currently in the checkout area of many grocery stores. By reducing necessary contact points in the checkout zone, it is hoped to counteract the spread of the ...

10.02.2020 #digital marketing #smartphone

Evolving need for AI and big data analytics in mobile marketing

Global mobile marketing industry report 2020-2024

The "Mobile Marketing Market by Component (Platform and Services), Channel, Organization Size (SMES and Large Enterprises), Vertical (Retail and Ecommerce, Travel and Logistics, Automotive, and Telecom and IT), and Region – Global ...

30.12.2019 #mobile payment #smartphone

New Mobile Phone Tracking service

Less than 10% of U.S. consumers spend over $1,000 on their smartphones

While flagship smartphones that carry a hefty price tag are often at the forefront of technology news, data from The NPD Group’s new Mobile Phone Tracking service reveals that just under 10 percent of consumers are spending over $1,000 on ...

21.10.2019 #mobile payment #POS systems

POS Terminals: Control center in your pocket

Mobile, flexible, secure? – What business needs do POS systems have to meet today?

At the store, on the go or at the customer's home - POS terminals can be easily used in many settings, offering businesses greater flexibility.In this interview, Reinhard Blum, CEO of CCV Deutschland GmbH talks about the advantages of this ...

01.10.2019 #LED technology #LED lighting

Infrared-LEDs from Osram enable face recognition in smartwatches

The two smallest biometric identification products to date

The more we rely on our digital companions, the more important the security of sensitive data on our smartphone or smartwatch becomes. Various methods of biometric identification provide the user with security and form a reliable "lock" ...

30.08.2019 #brick and mortar retail #mobile payment

Strategic partnership in Brazil for new checkout-free stores

Zippin and Lojas Americanas: national roll-out underway

Zippin announced it has entered a strategic partnership with Brazil's largest retailer, Lojas Americanas S.A., to deploy its checkout-free technology in stores across the country. Though its innovation vertical, "IF – ...

05.08.2019 #mobile payment #smartphone

Mobile payments at the supermarket checkout

An early adopter’s experience of mobile payments

Or: "What’s that you’re doing with your watch?“I still remember the first time I used mobile payment technology and paid for items with my smartphone at a supermarket checkout: It was October 17, 2018, exactly seven days after ...

30.01.2019 #data warehouse management #software management

SES-imagotag VUSION Pulse Software

Improve Profitability and Reduce Waste

For 25 years, SES-imagotag has been the trusted partner of retailers for digital technology in stores. SES-imagotag, the worldwide leader in smart digital labels and pricing automation, develops a comprehensive IoT and digital platform that delivers ...

21.01.2019 #online trading #e-commerce

Visual search: a picture says more than a thousand words

The new product search using images

Showing a photo of a product is often easier than describing it in words. This also applies to e-commerce. That's why customers can now simply upload and find a picture of a desired product online. ...

21.01.2019 #mobile payment #payment systems

Toshiba spotlights new innovations for empowering retail

Showcasing its latest solutions, services and innovative concepts at hall 9 booth B42

Visitors to EuroCIS 2019 will learn at Toshiba's booth how every retailer can design his checkout to suit his and the customers' needs. Under the motto "Empowering the Art of Retail", Toshiba will present its end-to-end IT ...

05.06.2018 #mobile shopping #smartphone

Analysis tools – Faster websites boost sales

Part 1 of the topic series: Mobile optimization

Websites must work and display as well and fast on mobile devices as they do at home on a PC. If they don’t, consumers will abandon the customer journey before it even begins. That’s also why website operators must continuously monitor ...

Thumbnail-Photo: Goodbye cash – or maybe not? Germany’s relationship with cash and...

03.04.2018 #payment systems #smartphone

Goodbye cash – or maybe not? Germany’s relationship with cash and credit cards

Electronic payments are on the rise – cash payments continue to decline. Is that a sign that Germany will soon abolish cash? That‘s quite unlikely.

Not again! I just want to make I quick bakery run and grab a roll. Do I have enough change in my wallet? No. What about my purse? Yes, I found two Euros! That should be enough. Otherwise, I would have had to get some cash first. When it comes to ...

Thumbnail-Photo: Artificial Intelligence: a real opportunity for brick-and-mortar...

19.03.2018 #brick and mortar retail #digitization

Artificial Intelligence: a real opportunity for brick-and-mortar retailers

Combining personalized service with AI to optimally reach the customer

Today’s retailers must come up with great ideas to keep up with their online competition. Artificial intelligence (AI) opens up brand-new opportunities in this area. Ralf Reich of Mindtree illustrates why AI is not just a great tool for ...

09.03.2018 #smartphone #location based services

Favendo realizes indoor navigation for Karstadt in Düsseldorf

Location-based services with Bluetooth sensors

As the technological market leader for innovative location-based services Favendo has implemented indoor navigation over five floors in the Düsseldorf Karstadt branch. Technological basis of the navigation solution is a beacon ...

Thumbnail-Photo: Smart Devices and Augmented Reality: mobile data capture optimizes...

19.02.2018 #data warehouse management #smartphone

Smart Devices and Augmented Reality: mobile data capture optimizes barcode scanning

Interview with Ulrich Hieber, Sales Manager Germany and Austria at Scandit

The German drugstore chain dm recently equipped nearly 25,000 of its employees with smartphones at its stores to improve merchandise management processes. Instead of scanning each individual item, employees are now able to interact with an entire ...

17.01.2018 #customer satisfaction #brick and mortar retail

Retail of the future: technologies for a smart customer journey

Video report shows trends of EuroCIS 2018

The customer is the focus of tomorrow's Customer Journey. Retailers can use interactive, virtual and personalized offers to attract and inspire customers at home, especially in the digital age. We have tried out the latest technologies in the ...

Thumbnail-Photo: Mobile payment can fail due to lack of knowledge and enthusiasm of...

15.10.2017 #mobile payment #customer relationship management

"Mobile payment can fail due to lack of knowledge and enthusiasm of checkout personnel"

Interview with Professor Ludwig Hierl of the DHBW Heilbronn

Out in the field, new technologies hinge on whether the people who use them also accept and adopt them. In this conversation with iXtenso, Professor Ludwig Hierl points out that things are still amiss when it comes to mobile and contactless payment ...

01.09.2017 #payment systems #smartphone

Visa enables payments on Fitbit’s first smartwatch

“How We Will Pay” study shows consumers who own wearables buy more

Visa announced it is enabling Visa payments on Fitbit’s first smartwatch – Fitbit Ionic. Eligible cardholders of participating banks will be able to make payments with Fitbit Pay, Fitbit’s new payment function, when available. With ...

09.08.2017 #retail #smartphone

FutureProof Retail offers solution for line free checkout

Brick & mortar merchants can compete with Amazon Go and offer a next generation shopping experience with a line free checkout platform

Amazon’s acquisition of Whole Foods Market has come as a wake-up call to retailers who’d hoped to put off technology innovation until later. The tech giant is famously focused on innovating the customer experience and Amazon Go, ...

30.06.2017 #mobile payment #mobile shopping

Research for retailers on transforming omni-channel strategies

Global consumer survey research quantifies new patterns of shopper behavior

The consumer retail report, "Shopper-First Retailing: What Consumers Are Telling us About the Future of Shopping," reveals new insights gleaned from shopping behavioral patterns. Launched in tandem with the research is a Retail study by ...

Thumbnail-Photo: Osram shines a light on retail spaces and brings together customers and...

17.02.2017 #lighting systems #smartphone

Osram shines a light on retail spaces and brings together customers and retailers for a new shopping experience

At this year’s EuroShop trade fair, Osram will be showcasing its most recent developments for product presentations in retail outlets

In brick-and-mortar stores, lighting is crucial for presenting products and is therefore a key factor in the customer’s overall shopping experience. However, in addition to its lighting prowess, Osram can also contribute digital expertise, ...

Thumbnail-Photo: Generation Consumer preference necessitates a ‘Mobile First’...

28.11.2016 #smartphone

Generation Consumer preference necessitates a ‘Mobile First’ Revolution in online retailing

Smartphone shopping comes of age with 20 per cent fully shopping via a mobile device and 60 per cent willing to

Generation Consumer, the UK citizen that is empowered and comfortable with online shopping, is now using the smartphone more frequently to complete end-to-end shopping experiences in a dramatic shift in online behaviour. This is according to the ...

27.05.2016 #smartphone #app

Introducing BarkShop Live

The world's first retail experience where dogs do the shopping

"Building a store for dogs takes more than slapping a bar code on a bone," said Henrik Werdelin, co-founder at Bark & Co. "BarkShop Live comes from our constant desire to know more about how our dogs see the world - and what ...

10.05.2016 #mobile shopping #smartphone

True Religion redefines clienteling and next-gen customer engagement

"Band" app delivers holistic view of the shopper to support personalized in-store experiences

True Religion Apparel has partnered with Aptos and Formula 3 Group to enhance and extend the functionality of its Apple Watch "Band" app to redefine the practice of clienteling and next-generation in-store customer ...

14.04.2016 #mobile shopping #smartphone

Battle of the bandwidths

Why customers are won and lost on the strength of retail networks

Convenient and often personalised, ecommerce and mobile retail are not just eroding share of channel from the store.

Thumbnail-Photo: US brands missing out by not letting mobile app content appear in Google...

15.03.2016 #mobile shopping #smartphone

US brands missing out by not letting mobile app content appear in Google searches

Only 20 percent of iOS apps and 30 percent of Android Apps are able to support Google app indexing

Many brands are failing to let content from their apps show up in Google’s organic search results according to new research from Searchmetrics, the leader in search and content performance. These firms are potentially missing out on valuable app traffic, engagement and conversions.

02.03.2016 #mobile payment #mobile shopping

Unicoop Firenze delivers award winning shopping experience

Using NCR app and omnichannel software platform

Unicoop’s mobile shopper implementation receives a retail technology award at EuroCIS for its seamless self-service shopping experience across in-store, online and mobile channels.

02.03.2016 #smartphone #tablet PC

Wi-Fi's role is expanding in the stores

Brick-and-Mortar retailers plan new loyalty services, in-store engagement and analytics via Wi-Fi

Euclid Analytics released a study revealing that Wi-Fi will play an increasingly strategic role across retailers. Over the next 12-24 months, retailers plan to leverage their existing Wi-Fi infrastructure to deliver personalized in-store customer experiences and deploy advanced analytics.

02.03.2016 #smartphone #app

New feature-rich version of barcode scanner SDK for Android

Many of the features are designed to support the growing trend for BYOD

Scandit has launched the new, fourth version of its Barcode Scanner SDK, Version 4.0, for the Android platform. This incorporates dynamic features including full-screen scanning, further improvements to its unique blurry scanning functionality and optimized support for all Android devices including Google Glass.

01.02.2016 #mobile payment #smartphone

The easy way to mobile payment!

app2pay is an easy payment application for your iPad / iPhone or iPod.

Tablets and smartphones get more and more interesting and important for daily retail business.

01.02.2016 #mobile payment #smartphone

Who’s afraid of Amazon Fresh?

NCR Power Picking prepares for the growing pressure in grocery retail

Many believe that Amazon’s new grocery delivery services will put food retailers under pressure and will see a huge increase on in-store fulfillment. As analysts have estimated that more global consumers will give online shopping a shot in 2016.

20.01.2016 #online trading #mobile payment

Smartphone addiction driving January sales

UK consumers are more likely to shop on a mobile device

The UK is becoming a nation of smartphone shoppers, with more consumers from the UK opting to hit the January sales on mobile devices than those from other regions around the world.

15.12.2015 #customer satisfaction #mobile shopping

US consumers turn to Amazon and Google for gift ideas

20 percent say their phone is the only device they’ll use for researching gifts online this holiday shopping season

62 percent of US consumers will have researched Christmas gifts online by looking on Amazon this holiday shopping season, with 44% performing searches on Google according to a new study. Mobile phones are expected to play a big role, with around ...

11.11.2015 #online trading #customer satisfaction

Otto experiments with NFC

Sticker as a "Product Wizard"

Online retailer OTTO currently experiments with the different possible applications of the Near Field Communication (NFC) technology. But Otto is not looking for payment functions, but rather focusing on the service aspect. With an NFC-button ...

28.10.2015 #customer satisfaction #mobile payment

Sainsbury's responds to current shopping trends

New store layout and more checkout options are tested

A supermarket moves with the times: Sainsbury's is now testing new ways to respond to the changing demands of today's customers at six locations in the United Kingdom. The most important new features are an extensive adaptation of the ...

08.10.2015 #smartphone #labeling systems

New program helps shoppers identify orange Juice on store shelves

FindFloridaOJ.com provides a solution for those with a desire to know more about where their orange juice comes from

Designed for use on mobile or desktop, the website allows users to snap a photograph of the UPC code on any bottle of orange juice and instantly learn whether it hails from Florida. It should come as no surprise that America loves orange ...

01.10.2015 #consulting #mobile payment

"Today’s consumers primarily want a seamless customer journey"

Interview with Robert Wucher, Head of Technology and Digital Client Solutions, GfK

To understand what services customers expect today, retailers should know exactly what touchpoints their customers use to get in touch. Only then can they align their sales approach, advertising and services accordingly. Robert Wucher, Digital ...

15.09.2015 #digital signage #smartphone

Razorfish Global showcases personalized retail experience

At dmexco 16-17 September 2015, the digital marketing exposition and conference, via an industry-leading combination of technologies

During the event, which in Cologne, Germany, Razorfish Global, in collaboration with Adobe, will showcase Razorshop, a leading-edge physical storefront experience that seamlessly connects the customer journey across all touch points and ...

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