personnel management

Small shops & heavy advertisers less likely to ID for tobacco

Study has implications for Tobacco 21 enforcement

Young people are less likely to be carded for cigarettes in certain types of shops, particularly in those that heavily advertise tobacco, a new study has found.When researchers who were 20 and 21 visited a variety of shops in a city on the verge of ...

Improving performance with video training

Video tutorials for inventory management or customer service excellence

Smart Retail Solutions (SRS) has announced their ProfitTrax Platform is now including Best Practice Video Training in its Advanced Analytics Suite. Their team has successfully implemented the update because they believe the key to profit improvement ...

Stores with employee background checks favored

Sterling’s 2019 ‘Retail Industry Screening’ survey

Sterling, expert in background and identity services, today released the results of its 2019 ‘Retail Industry Screening’ survey. An inaugural initiative, the survey examines Americans’ perspectives, experiences and concerns related ...

Internal communication via app at Modehaus Ramelow

Mobile chat works as a bulletin board

What's new at Modehaus Ramelow? The fashion retailer’s employees can check PIA - and share information to their heart’s content. PIA is an app for "private information exchange".More and more internal communication ...

Accurate and efficient: Artificial Intelligence for hiring and recruiting employees

"Other channels are no longer working": Interview with Melikshah Ünver from Taledo

Skilled labor shortage, high turnover rates and the challenges of digitization: recruiting and hiring top-quality employees is especially difficult in the retail sector, particularly when companies must shake off a dull and dusty image. This is when ...

Achieving goals with the right attitude

Corporate health management is a process, not a one-time event

Employee satisfaction/engagement is critical to the success of any business, big or small. Customers notice if employees are dissatisfied with their jobs.Customer satisfaction, employee recruitment and hiring, employee retention and increasing sales ...

E-commerce in furniture retail: experiment, learn, compare notes

Marcus Diekmann of Matratzen Concord on the road to digital success

In 2016, discount mattress store Matratzen Concord launched its professional online store led by Marcus Diekmann (Director Digital, E-Commerce and Omnichannel). Since then, the online store has already received numerous awards. ...

Nordstrom Rack President Karen McKibbin to retire

After three decades marked by expansion and success she will be retiring from Nordstrom in March

 After three decades marked by expansion and success, Karen McKibbin, president of Nordstrom Rack, will be retiring from Nordstrom in March. Karen joined Nordstrom in 1985 and has held many leadership roles within the company, ...

Toshiba opens Retail Innovation Theatre in Madrid

Toshiba continues to focus on leadership and innovation in Europe

Beginning of October Michael Dimde has joined the European leadership team of Toshiba as Vice President of European Sales & Solutions. He will be responsible for delivering total store solutions to retail clients as well as overseeing the ...

The "connected" associate

With personal consulting at the POI improving the customer experience

A superficial observation of online growth rates can give the impression that e-commerce is continuing its triumphant march and stationary retail is driven back. However, industry experts know this view is too simplistic and a closer look is ...

Unmanned stores: what local supply might look like in the future

Mom-and-pop stores turn into apps

Even though store hours have become more flexible these days, we probably all know the following scenario: every time we urgently need something – typically on weekends- supermarkets are already closed for the day. In the future, unmanned ...

The retail industry needs digital experts

Companies compete for candidates and vice versa

Digital transformation calls for highly qualified staff, also when it comes to the retail sector. Specialists with years of professional experience are much sought-after and courted with creative human resources marketing campaigns. Yet this search ...

Need for 'on-demand' workers increases in retail industry

Natural Insight reaches 35 million completed job assignments

Natural Insight, a leader in enterprise cloud and mobile applications for retail merchandising and workforce management, announced today that more than 35 million jobs assignments have been completed on its platform to date. This milestone is a ...

Robots and automated processes are the future of warehouse logistics

Staff shortages and the e-commerce boom call for all resources

When e-commerce retailers sell products every few seconds, it creates enormous challenges for their logistics processes. Sufficient qualified staff is currently not available to handle these tasks. This is why automated resources such as driverless ...

New Logistics & Customer Service Division

American Outdoor Brands Corporation: Lewis Hornsby joins as President, Logistics & Customer Service

American Outdoor Brands Corporation (AOBC), one of the world's leading providers of firearms and quality products for the shooting, hunting, and rugged outdoor enthusiast, today announced the creation of its new Logistics & Customer ...

Ross Burling is Absen's new Business Development Manager - UK, Ireland & Nordics

His focus will lay on OOH, Retail, Sports and Rental markets

Absen Europe has announced the appointment of Ross Burling to the newly created role of business development manager – UK, Ireland and Nordics. Ross will focus on OOH, Retail, Sports and Rental markets, working hand-in-glove with Absen’s ...

Retail employment lower than expected in march

Aimed slower national growth

Retail industry employment decreased by 30,300 jobs in March from February, a substantially weaker-than-expected report due in part to weather patterns from mild temperatures to blizzards, the National Retail Federation said today. The numbers ...

Still not comfortable with millennials? Wait till you see generation Z

A multi-generational workplace offers diversity in thinking, which can be highly productive and a great place to learn

Employers are still coming to terms with how to accommodate the work habits of millennials. You remember Millennials, the generation that reached adulthood around 2000 and brought a fair amount of change. They prefer flexible hours, have a strong ...

APG Cash Drawer announces hire of Distribution Channel Manager

Global cash management solution manufacturer strengthens commitment to POS channel relationships

APG Cash Drawer announced the addition of Lisa Hughes to the position of Distribution Channel Manager. In her role, Hughes will oversee relationships with channel contacts, specifically APG's distributors Ingram Micro, Inc. and ScanSource POS ...

Andrew Carr now heading APG’s European division, Cash Bases

Andrew Carr and Stephen Bergeron about his new position at the head of Cash Bases

Andrew Carr is no stranger to nor fearful of change. He brings 25 years of experience in multiple technical and commercial leadership positions within IBM and from 2012 forward – continuing through his IBM division’s sale – in ...

APG Cash Drawer: Bob Stone is Global Vice President of Engineering

Global cash management solution manufacturer strengthens commitment to POS product innovation

APG Cash Drawer, a fast growing global manufacturer of cash management solutions, announced today the addition of Bob Stone to the position of Global Vice President of Engineering. In his role, Stone will spearhead the corporate engineering ...

Cask delivering organizational transformation

Cask is deploying its leading organization transformation model, aligned with the Axelos best practice methodologies including Resilia

Cask, a leading global consulting partner of AXELOS Global Best Practice, is deploying its leading organization transformation model, aligned with the AXELOS best practice methodologies including RESILIA™. The Cask model helps organizations ...

Sock & Accessory Brands Global announces the addition of Brey Williams

As Vice President of Sales Brey Williams will support the Executive Management Team

Sock and Accessory Brands Global, Inc., (SABG) a leading designer, manufacturer, and distributor of hosiery, legwear, and accessories for the entire family, announced the addition of Brey Williams to its senior level sales team as Vice President of ...

Expanding the role of the trusted advisor through cash management

Cash management automation improves the customer experience at the checkout

One of the biggest challenges retailers face is the cost of handling cash. Between counting cash repeatedly, reconciling cash drawer amounts, and transporting bills and coins to the bank, a lot of time and money is spent on managing the process.

The perfect labor storm is brewing for retailers

Survey reveals 50 percent of retailers are unprepared for future labor challenges

Amid ever-expanding customer needs, increasing complexity and new and shifting labor regulations, retailers find themselves facing greater challenges than ever before when it comes to managing their workforce.

Retailers lose millions each year due to check-out misery

Store owners need to listen to staff to overcome POS problems

UK retailers are missing out on millions of pounds in lost sales by not listening to staff who’ve spotted a vital need to improve customer service at the check-out, according to Miura Systems.

Needed changes in existing retail labor model

Retail labor study indicates omnichannel challenges are driving a re-allocation of in-store labor

A recently completed study of leading retailer and consumer goods manufacturers by independent research firm EKN highlights the changes needed to the existing retail labor model due to a rapidly changing retail environment led by the rise of digital and mobile devices, omnichannel shopping, and increased demands by consumers for a more engaging shopping experience.

Benjamin Beinroth is new CIO at Fressnapf

From 1st of January 2016 Benjamin Beinroth takes on responsibility for the IT department at Fressnapf

The 37-year-old has been employed for nine years at the food retailer Tegut, including four years as Chief Information Officer (CIO), and returns to the beginning of the year in the same position at Fressnapf. He succeeds Roland Vorderwülbecke, ...

Absen Europe appoints Hans Christian Stucken as Senior Marketing Executive

Absen Optoelectronics has appointed Hans Christian Stucken as Senior Marketing Executive for its European operation. Based at Absen’s European headquarters in Rüsselsheim, Germany, Stucken has assumed the lead role in the European ...

Global fashion Group appoints new CEO for its India business

Fashion industry veteran Sanjeev Mohanty to steer next growth phase

Global Fashion Group (“GFG”) has announced that it has appointed Mr. Sanjeev Mohanty as Chief Executive Officer (CEO) and Managing Director of GFG’s India business, Jabong, effective early December 2015. Global Fashion ...

Jonathan Matchett has been promoted to UK Managing Director of wnDirect

Over two decades of experience working for major retail brands

Jonathan Matchett has been promoted to UK Managing Director of wnDirect. Previously Operations Director Jonathan has been tasked with steering the UK business to its next level of development. Jonathan has over two decades of experience working ...

Diversity can improve stores' sales performance

Matching levels of racial diversity between store employees and the surrounding community impacts the store unit's sales performance

The new study from the Naveen Jindal School of Management at UT Dallas merges two opposing views on diversity in the workplace, said Dr. Orlando Richard, associate professor of organizations, strategy and international management and lead ...

Matrix42 appoint James Johnson as Country Manager

Tasked with driving business forward and increasing revenue

Matrix42, a top provider of software for workspace management, today announced the appointment of James Johnson as the UK Country Manager. Johnson’s main goals will be to drive revenue and profitability growth in the UK market, expand the ...

Kewill announces CEO transition

Francisco Partners appoints new CEO and COO for next phase of growth

Kewill announced that Bob Farrell has decided to transition his role as CEO of the company to Doug Braun, effective immediately. Farrell will continue to support the transition through December. “I am excited about the opportunity to again ...

Smaller form factor and lower costs for in-store analytics

Traffic counting and staffing optimization extended with employee analytics

RetailNext announced the expansion of its analytics platform to support Bluetooth beacon-based solutions to identify and exclude the movement of store sales associates from traffic counts and shoppers' in-store shopping paths. The new ...

"Knowing when 'power hours' occur is crucial for personnel planning"

Interview with Bill McCarthy, ShopperTrak and James Cook, Thomas Sabo

Store employees play a big role in ensuring that customers receive a superior shopping experience. This is why retailers need reliable shopper data to understand key shopping timeframes, including busy periods, and to adjust their staffing needs ...

Digital skills high on retail’s shopping list

Retailers need to attract graduates and workers with digital and customer services skills

The report ‘Sector insights: skills and performance challenges in the retail sector’ highlights that recruiting technically skilled people and upskilling the existing workforce will be crucial for the sector to take full advantage ...

Verve Mobile names Julie Bernard CMO

Bernard is a marketing expert with a proven track record in the retail space

Less than two months after Verve Mobile CEO Nada Stirratt emphasized the need to find a CMO that could help sharpen the company’s identity in the omnichannel marketplace, department store marketing vet Julie Bernard has ...

FRAMOS Imaging Systems strengthens it’s Logistics

Since mid-June Michael Schalk is the senior account manager responsible for the expansion of the logistics solutions market at the image processing specialists FRAMOS. Dr. Simon Che'Rose, head of FRAMOS Imaging Systems: "Michael Schalk ...

Partnership to optimize retail staffing operations

ShopperTrak and Workplace allow retailers to effectively adjust staffing needs

ShopperTrak has announced a partnership with Workplace, the world's first provider of employee-centric labor forecasting and scheduling, optimized for employers of hourly-paid workers. Through the seamless integration of two market leaders, ...

MetaPack strengthens executive team

Appointment of David Jack as Group CIO

MetaPack has announced the appointment of David Jack as Group CIO. He will be responsible for overseeing all software engineering and will report directly to Patrick Wall, CEO and founder of MetaPack Group. David has a wealth of experience ...