Company News • 21.07.2021

Ensuring Retail Compliance During Disruptive Times

Improving Compliance with Store Auditing Solutions

The pandemic has forced retailers to change so much about how their stores operate and function. From implementing new cleanliness and safety procedures to modifying how certain items are displayed and sold, these changes aren’t simple to carry out. These programs have to be seamlessly rolled out across hundreds or thousands of stores, and thousands of employees have to be trained to manage them.

Back when the pandemic started, rolling out these changes was a messy and difficult process. For retailers that had to quickly roll out curbside pickup, BOPIS, and ship-from-store across their chains, they had to not only modify their store layouts to manage these processes, but also show front-line employees how to fulfill orders quickly and correctly. When implementing something this complicated at such a fast pace, mistakes are inevitable.

This is a problem that retailers will face whenever they meet disruption. New processes have to be put in place during severe weather events such as hurricanes or wildfires, during periods of civil unrest, or simply as a response to changes in customer behavior. Fixing mistakes quickly and efficiently is a critical part of ensuring that these new processes work properly and that customers have a great retail experience.

Supplier
Logo: Reflexis Systems GmbH

Reflexis Systems GmbH

Kokkolastr. 5-7
40882 Ratingen
Germany
Small business preparing to reopen after the Covid-19 quarantine, disinfecting...
Source: iStock-1296458990

Improving Compliance with Store Auditing Solutions

Intelligent store auditing solutions provide an easy way to ensure that your stores are following best practices and are compliant with important policies and regulations. By rapidly identifying areas of noncompliance and immediately triggering follow-up actions for relevant associates, store managers and front-line employees can make best practice fixes, ensuring that uncovered problems are resolved in a timely manner.

Take social distancing or other pandemic-related signage, for example. In these later stages of the pandemic, the CDC continues to issue new guidelines that require swapping out or modifying signage to better inform customers of how those guidelines affect store policy. If a store hasn’t changed their signage or has only changed some of it, customers may be confused or uncertain as to what store policy is and may become frustrated as a result.

With intelligent store auditing solutions, field managers are first able to view locations-based reports to understand how specific stores are performing overall, giving them the ability to prioritize visits. Then, with their mobile devices, they can drill down into specific functional areas, such as recording any noncompliance issues with pandemic-related signage, instantly launching follow-up tasks to the store manager, with specified priority levels to rectify the noncompliance.

Since audit results are digital, centralized and immediately visible across the organization, store managers and corporate stakeholders have real-time access to auditing data, as well as the status of follow-up tasks. If incorrect signage isn’t removed or replaced in a timely manner, it’s easy to follow up with the front-line employee responsible and alert them to update it.

All of this makes it easier to roll out new initiatives, creating a simple, painless continuous improvement process. And with further disruption sure to come in the retail industry, whether it’s from a pandemic, a natural disaster, or other sudden changes, there will always be a need to continuously improve the execution of new initiatives. With intelligent store auditing solutions, retailers have the tools they need to blunt the impact of disruption, improving compliance rates and creating a more powerful customer experience.

For more information on how to ensure compliance during disruptive times, check out our latest white paper, “Streamlining Retail Store Operations to Manage Changing Store Layouts.”

 

 

related articles:

popular articles:

Thumbnail-Photo: EuroCIS 2024: Go beyond today!
16.10.2023   #retail #Tech in Retail

EuroCIS 2024: Go beyond today!

27 to 29 February 2024 will see the Who’s Who of Europe’s retail technology sector meet in Düsseldorf

Go beyond today! EuroCIS at the end of February will once again show solutions and products for the retail of the future @Messe DüsseldorfIn late February, numerous companies will again exhibit solutions and products for retailers to shape and ...

Thumbnail-Photo: The global state of autonomous stores
18.12.2023   #Tech in Retail #self-checkout systems

The global state of autonomous stores

The stores are located in various retail segments such as food retail, fashion, electronics, convenience stores and fast food.

In a highly competitive global retail landscape, autonomous stores are an emerging force that addresses changing consumer behaviors, reduces operational costs, improves profitability, and powers revenue growth strategies. Advancements in autonomous ...

Thumbnail-Photo: Out of Stock in Retail and innovative solutions to avoid them...
07.11.2023   #brick and mortar retail #customer satisfaction

Out of Stock in Retail and innovative solutions to avoid them

Due to various events, the availability of goods in retail will be increasingly restricted from 2022, with the result that customers cannot find in food retail the products they wish to buy, because those products are sold out, are temporarily ...

Thumbnail-Photo: MPREIS Transforms Operations with Zebra Workcloud Task Management™...
06.11.2023   #customer experience #software developement

MPREIS Transforms Operations with Zebra Workcloud Task Management™ Software Solution

Austrian food retailer to streamline communication in around 300 stores to improve staff engagement, inventory optimisation, and customer satisfaction

MPREIS has around 300 Austrian stores in regions across Tyrol...

Thumbnail-Photo: Toshiba Launches New ELERA™ Security Suite to Address the Industry’s...
22.09.2023   #cashpoints #customer experience

Toshiba Launches New ELERA™ Security Suite to Address the Industry’s Challenges Around Shrink

Toshiba’s A.I.-powered solution empowers retailers across the globe to better manage loss prevention and protect profits

Security Suite from Toshiba Global Commerce Solutions empowers retailers to minimize shrink...

Thumbnail-Photo: Nedap teams with Foot Locker to extend RFID project...
05.10.2023   #omnichannel #software applications

Nedap teams with Foot Locker to extend RFID project

Foot Locker successfully matches supply and demand in newly opened stores in Eastern Europe using RFID technology

Nedap the global leader in RFID solutions, announces that multi-brand sports fashion and apparel retailer Foot Locker has successfully extended Nedap iD Cloud to its new, Eastern European stores. The objective is to offer the best possible ...

Thumbnail-Photo: New German vending partner for ITL
30.11.2023   #Tech in Retail #cash management

New German vending partner for ITL

Innovative Technology (ITL) have recently announced Bernd Boddart as their latest trading partner

Bernd Boddart will be supplying their cash validation and biometric age verification solutions to the German vending market. Bernd Boddart, based in Mönchengladbach, Germany, have 30 years of experience in the field of coffee machines, table ...

Thumbnail-Photo: Unified Commerce Platform in focus
24.10.2023   #omnichannel #software developement

Unified Commerce Platform in focus

Handover at REMIRA: Dirk Bingler supersedes Stephan Unser as CEO

REMIRA is setting the course for future development of the company: On November 1, Dirk Bingler (48) will become the new CEO of the supply chain and omnichannel software expert headquartered in Dortmund. The previous CEO Stephan Unser (62) moves to ...

Thumbnail-Photo: EuroCIS 2024 - technology special
11.12.2023   #online trading #e-commerce

EuroCIS 2024 - technology special

The latest technology solutions and trends for you and the retail sector

At EuroCIS 2022 from February 27 to 29, 2024, the Leading Trade Fair for Retail Technology, we will be looking at all the important and current topics relating to technology in retail: AI and Machine Learning, Payment, Connected Retail, Seamless Store and Smart Energy Management and many more.

Supplier

Innovative Technology Ltd.
Innovative Technology Ltd.
Innovative Business Park
OL1 4EQ Oldham
Captana GmbH
Captana GmbH
Bundesstraße 16
77955 Ettenheim
REMIRA Group GmbH
REMIRA Group GmbH
Phoenixplatz 2
44263 Dortmund
Zebra Technologies Germany GmbH
Zebra Technologies Germany GmbH
Ernst-Dietrich-Platz 2
40882 Ratingen