Company News • 09.12.2015

Remove the barriers of instore collection

River Island pioneers Shutl’s ‘Click and Don’t Collect’ service

Shutl is aggregating availability across a network of local delivery firms...
Shutl is aggregating availability across a network of local delivery firms nationwide.
Source: Shutl

River Island, the high street fashion retailer, is pioneering a new instore collection service from Shutl, the platform that gives people control over their deliveries.

Click and Don’t Collect is the first service of its kind designed to solve the growing issue of non-collection of online orders instore, and improving delivery flexibility for customers who increasingly want more control over their orders.

River Island will be the first to launch this service nationally, giving shoppers who have selected ‘click and collect’ the option of changing to Shutl’s delivery service and getting their order delivered instead to their door within 90 minutes, or at a time convenient to them. The new service aims to firmly put the control of delivery in the hands of the customer, and helps retailers who may be suffering from the increasing issue of non-collection while also offering a better, more convenient customer experience.

Click and collect has shifted from being a competitive advantage to becoming a necessity for multi-channel retailers. Yet a report commissioned by Shutl in September, shows that after placing an order online, one fifth of UK shoppers requested a refund instead of collecting instore, leaving retailers with stock level issues. With the retail sector approaching its seasonal peak, click and collect is set to become even more challenging.

As ‘Click and Don’t Collect’ uses Shutl’s existing on demand delivery platform and nationwide network of carriers, the service can be operational within hours without any significant additional developments to a retailer’s online sales platform. A link from the collection notification email will take customers to a pre-populated form from which they can make the necessary arrangements.

River Island is already live with ‘Click and Don’t Collect’ and commenting on the service, Doug Gardner, CIO, River Island says: “We have a number of click and collect orders that customers have paid for and are subsequently unable to collect from store. The rigours of modern life mean that it is not always convenient for them to make the time to go and receive their goods, and, in order to avoid simply refunding the customer, we found the solution offered by Shutl a highly effective one in terms of customer convenience and saving sales.”

Tom Allason, CEO at Shutl adds: “Non-collection continues to be a headache for retailers. Not only does it result in lost sales, but there are practical implications too - for example, how to hold additional stock and where best to direct online customers from a store layout perspective. By giving customers control over the delivery of their click and collect purchases, we’re removing the barriers of instore collection and ensuring greater order fulfillment.”

Click and Don’t Collect is available nationwide and costs £4.95 per delivery.

Source: Shutl

related articles:

popular articles:

Thumbnail-Photo: Stores with employee background checks favored...
17.06.2019   #security #customer satisfaction

Stores with employee background checks favored

Sterling’s 2019 ‘Retail Industry Screening’ survey

Sterling, expert in background and identity services, today released the results of its 2019 ‘Retail Industry Screening’ survey. An inaugural initiative, the survey examines Americans’ perspectives, experiences and concerns related ...

Thumbnail-Photo: Rewarding customers for sustainable shopping...
29.07.2019   #sustainability #loyalty cards

Rewarding customers for sustainable shopping

Koin Rewards & Fidel bring loyalty and card-linking together

Koin Rewards, the ethical rewards platform built on the blockchain, announced that it has partnered with card linking API Fidel to build a responsible and sustainable rewards program for shoppers.Koin Rewards is working with Fidel to build a ...

Thumbnail-Photo: Digital natives value brick and mortar stores …...
11.07.2019   #consulting #customer satisfaction

"Digital natives" value brick and mortar stores …

… more than their parents or grandparents

Despite clear differences in expectations among shoppers of different generations, almost half of retailers (44 percent) have made no progress in tailoring the in-store shopping experience according to a recent study conducted by Oracle NetSuite, ...

Thumbnail-Photo: Crisis management in retail: Making a mountain out of a molehill –...
18.07.2019   #online trading #brick and mortar retail

Crisis management in retail: Making a mountain out of a molehill – what now?

How retailers should prepare for crisis communication

A lengthy order, a faulty delivery, an unsatisfactory customer service - all this is quickly evaluated and spread on the Internet and can have negative consequences for the retailer. We talked to Alexander De Ruiter from OBI4wan about the tasks ...

Thumbnail-Photo: Distract or divert!
10.09.2019   #customer satisfaction #customer relationship management

Distract or divert!

How to engage customers at the checkout

Retailers and retail designers spend a considerable amount of time discussing and juggling a crucial aspect of the customer experience at the point of purchase: the checkout.To be fair, it’s not easy to turn the moment when customers have to ...

Thumbnail-Photo: retail trends 2-2019: focus sales promotion
03.06.2019   #customer satisfaction #customer relationship management

retail trends 2-2019: focus "sales promotion"

How to win, serve, and keep customers

Read our latest edition retail trends 2-2019 online as an e-paper. ...

Thumbnail-Photo: Choosing the right marketplace for your business: A profitable niche...
17.06.2019   #online trading #marketing research

Choosing the right marketplace for your business: A profitable niche product is key

"Platform strategies are critical for success," says Dr. Kai Hudetz of the IFH Cologne (Institute for Trade Research)

Ebay or Amazon, Zalando or Otto? Retailers have many options when it comes to an online marketplace where they can sell their merchandise. Success for retailers hinges on making good choices.Dr. Kai Hudetz, CEO of the IFH Cologne, gives tips on what ...

Thumbnail-Photo: “What do you have that nobody else has?”...
16.09.2019   #data management #digital marketing

“What do you have that nobody else has?”

Exhibitor statements from the halls of DMEXCO 2019 on marketing trends and technology

We from iXtenso were visiting DMEXCO 2019 and looked around for the latest opportunities and technologies for marketers. We asked some companies what makes their solution unique – here are some answers. ...

Thumbnail-Photo: Attracting customers to your retail store: location-based marketing...
03.06.2019   #customer satisfaction #digital marketing

Attracting customers to your retail store: location-based marketing

Right people, right place, right time: getting your customers' attention

“Check out this suede jacket that matches your pants and shoes." Once a customer is near the entrance of a fashion boutique, marketers deliver personalized promotions via hologram. After the customer has entered the store, the ...

Thumbnail-Photo: GfK study: Brick-and-mortar retail in the EU...
14.06.2019   #marketing research #trend research

GfK study: Brick-and-mortar retail in the EU

Highest 2019 growth in Romania and Lithuania

The majority of European consumers are currently subjected to opposing forces. On the one hand, this consists of uncertainty over Brexit, trade conflicts and weaker growth prospects in important export markets such as China. But on the other hand, ...

Supplier

iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
HappyOrNot
HappyOrNot
Innere Kanalstraße 15
50823 Köln
CCV Deutschland GmbH
CCV Deutschland GmbH
Gewerbering 1
84072 Au i.d.Hallertau