customer experience

Thumbnail-Photo: Ask the Bot: generative AI in retail
02.01.2024   #Tech in Retail #food retail

Ask the Bot: generative AI in retail

Revolution in retail: the era of generative AI and AI bots

They are able to analyse data, write product descriptions, answer shoppers’ questions or write codes...

Thumbnail-Photo: Christmas decorations: set the scene for your store!...
09.11.2023   #customer experience #shop decoration

Christmas decorations: set the scene for your store!

From the floor to the shelves and lights to the shop window - here's how to get your store ready for Christmas!

The weeks leading up to Christmas Eve are considered to be the busiest of the year....

Thumbnail-Photo: MPREIS Transforms Operations with Zebra Workcloud Task Management™...
06.11.2023   #customer experience #software developement

MPREIS Transforms Operations with Zebra Workcloud Task Management™ Software Solution

Austrian food retailer to streamline communication in around 300 stores to improve staff engagement, inventory optimisation, and customer satisfaction

MPREIS has around 300 Austrian stores in regions across Tyrol...

Thumbnail-Photo: The quiet hour – A contribution to inclusion in retail?...
31.10.2023   #customer satisfaction #customer experience

The "quiet hour" – A contribution to inclusion in retail?

Finding calm in a busy world: supermarkets make their mark

The world of commerce is constantly looking for new ways to attract and retain customers...

Thumbnail-Photo: ISE 2024 - the future of retail
23.10.2023   #online trading #Tech in Retail

ISE 2024 - the future of retail

ISE will take place in Barcelona from 30 January to 2 February 2024

Since it began in 2004, Integrated Systems Europe (ISE) - the world's premier exhibition for professional audio visual (pro AV) and systems integration - has grown in size, strength and influence to become an industry-defining event. Every year, ...

Thumbnail-Photo: Black Friday and Cyber Monday: Minimize mistakes, maximize success...
11.10.2023   #e-commerce #customer satisfaction

Black Friday and Cyber Monday: Minimize mistakes, maximize success

Mistakes you can avoid on promotion days like Black Friday and Cyber Monday

The promotion days on November 24 and 27 raise the sales hopes of many retailers. Despite the huge potential, these events can also be a challenge. Competition is fierce, customers are critical and expect exceptional deals. Mistakes in preparation ...

Thumbnail-Photo: Social Commerce: Community sells?
04.10.2023   #online trading #sustainability

Social Commerce: Community sells?

Why the community approach is replacing fast delivery among customer demands and what that means for you.

For a long time it was said that fast or even "same day delivery is the key". For Fabian Mischler, this is no longer the only key to satisfied customers. In an interview, the CEO of the social commerce platform ooblee told us why community ...

Thumbnail-Photo: Toshiba Launches New ELERA™ Security Suite to Address the Industry’s...
22.09.2023   #cashpoints #customer experience

Toshiba Launches New ELERA™ Security Suite to Address the Industry’s Challenges Around Shrink

Toshiba’s A.I.-powered solution empowers retailers across the globe to better manage loss prevention and protect profits

Security Suite from Toshiba Global Commerce Solutions empowers retailers to minimize shrink...

Thumbnail-Photo: Be different – be successful
24.08.2023   #brick and mortar retail #customer satisfaction

Be different – be successful

10 examples of how retailers can differentiate themselves in the market with unique shopping experiences

The grey blob – no one wants to be part of it. Small and medium-sized retailers in particular need unique selling propositions to be able to assert themselves against the competition from companies worth billions. But what can ...

Thumbnail-Photo: Meeting places of today: When car dealerships become community spaces...
21.07.2023   #brick and mortar retail #shop building

Meeting places of today: When car dealerships become community spaces

The transformation of showrooms into multifunctional collective hubs

A car dealership that is also a meeting place? Work, relaxation and celebration under one roof? That is the concept of the NIO Houses, shaped by the creativity of the umdasch Store Makers. Paul Van Hemert, Sales Director Central Europe & Nordics, sheds light on this innovative fusion of retail and community space.

Thumbnail-Photo: Coach debuts worlds first Coach Airways retail concept store...
13.07.2023   #retail #customer experience

Coach debuts world's first "Coach Airways" retail concept store

A unique retail concept store and café housed in a transformed 1981 Boeing 747 aircraft

Freeport A'Famosa Outlet is proud to unveil the world's first Coach Airways, a unique retail concept store and café housed in a transformed 1981 Boeing 747-230B aircraft. ...

Thumbnail-Photo: Shop windows: Which concept suits you?
30.06.2023   #brick and mortar retail #customer experience

Shop windows: Which concept suits you?

Shop windows often determine whether customers enter a shop or not. But what types of shop windows are there – and which ones suit whom?

If you walk through the city centre, you will quickly notice that almost every shop has a shop window, yet no two are alike. There are many different concepts that can look very different from each other and have different effects on potential ...

Thumbnail-Photo: Aldi and (e-)commerce in China
26.06.2023   #online trading #e-commerce

Aldi and (e-)commerce in China

How the discounter is positioning itself in East Asia and what others can learn from it

"China is a highly competitive market," says Renata Thiébaut. Nevertheless, the company, headquartered in the Ruhr region, seems to have shown elbows and is now selling successfully there. The professor of e-commerce and China expert ...

Thumbnail-Photo: LVMH and Epic Games announce strategic partnership...
22.06.2023   #e-commerce #digitization

LVMH and Epic Games announce strategic partnership

Companies aim to transform Maisons’ creative pipeline and customer experiences

At the Viva Technology show, LVMH announced a partnership with Epic Games, creator of Fortnite and Unreal Engine, to transform the Group’s creative pipeline and bring customers new types of immersive products discovery experiences. This ...

Thumbnail-Photo: Puma reimagines omnichannel shopping experience through metaverse...
21.06.2023   #omnichannel #customer experience

Puma reimagines omnichannel shopping experience through metaverse platform

Sports company expands its metaverse web destination, Black Station, with immersive digital retail experience

Sports company Puma has launched Black Station 2, a metaverse platform that bridges the digital and physical worlds, allowing users to purchase phygital footwear. Black Station 2 is an expansion to its initial Black Station debut last September as ...

Thumbnail-Photo: BuzzFeed & Verishop launch Goodful storefront...
26.05.2023   #online trading #e-commerce

BuzzFeed & Verishop launch "Goodful" storefront

Companies tap exclusive creator network to drive e-commerce and lifestyle content

Innovative e-commerce initiative by the digital media company bridges content & shopping experience across social media & web. Best-in-class technology offered to online shoppers by Verishop. ...

Thumbnail-Photo: Something is stirring on the shelf
25.05.2023   #e-commerce #brick and mortar retail

Something is stirring on the shelf

Attracting attention with animated product presentation

A few aisles, many haphazard shelves and even more competing products – how can brands stand out from the crowd? A Romanian start-up has also asked itself this question. The answer: Tokinomo, an interactive robot arm that brings products to ...

Thumbnail-Photo: University of Bayreuth: Supermarket of the Future...
12.05.2023   #brick and mortar retail #sustainability

University of Bayreuth: Supermarket of the Future

A board game for creative engagement with novel foods

The labeling of novel foods with the aim of promoting sustainable consumption decisions is currently a much-discussed topic in science, industry and politics. The Simon Nüssel Foundation has recently started funding an unusual research project ...

Thumbnail-Photo: Ingka Centres introduces Step Store
11.05.2023   #retail #customer experience

Ingka Centres introduces Step Store

Brand-new pop-up retail space opening at meeting places across Europe and Asia where steps equal spending

Step Store aims to make a healthy lifestyle more accessible and bring the fun into fitness. For that, Step Store allows visitors to swap their daily steps for health-focused products, discounts at local stores, or charity donations. Alongside Step ...

Thumbnail-Photo: Mister Spex flagship store in Cologne is Store of the Year 2023...
04.05.2023   #brick and mortar retail #omnichannel

Mister Spex flagship store in Cologne is "Store of the Year 2023"

Handelsverband Deutschland e.V. (HDE) presents prestigious award to omnichannel optician

The Cologne flagship store of Mister Spex, Europe’s leading digitally driven omnichannel optician, received the prestigious "Store of the Year 2023" award from the German Retail Association (Handelsverband Deutschland e.V. – ...

Thumbnail-Photo: Levis expands retail footprint in Asia
14.04.2023   #brick and mortar retail #customer experience

Levi's expands retail footprint in Asia

Clothing company announces opening of region's largest store in Bengaluru, India

Spread over a total retail space of 7521 square feet, the Levi's Brigade Road store features the brand's cutting-edge NextGen store format and retails some of its most beloved products. ...

Thumbnail-Photo: The future of marketing is conversational
13.04.2023   #customer satisfaction #digitization

The future of marketing is conversational

Global survey: 88% of consumers are seeking text messaging conversations with brands

Consumers around the world are more comfortable than ever interacting with brands, when they feel they’re getting value. The annual "State of Conversational Commerce Report" from Attentive revealed 91% of consumers have already opted ...

Thumbnail-Photo: Eco-friendly shopping spree: Shop til you drop - thanks to Omnichannel...
11.04.2023   #online trading #sustainability

Eco-friendly shopping spree: Shop 'til you drop - thanks to Omnichannel

Approaches to reconcile climate friendliness and shopping

Around 90.4 billion euros in e-commerce sales in 2022 alone are clear evidence: Germany has long been bitten by the bug of online shopping. But can this trend really be seen as something positive? Is the shipping of parcels still justifiable at all ...

Thumbnail-Photo: Successful design for happy customers
05.04.2023   #shop building #customer experience

Successful design for happy customers

How the right store design enriches the customer experience

blocher partners relies on transdisciplinary work in the conceptual design of stores and thus wants to bring out the (visual) best in stores. How does this also improve the customer experience? Read more about this in the interview. ...

Thumbnail-Photo: GreenPickUp: Smart and sustainable parcel delivery in urban areas...
03.04.2023   #online trading #retail

"GreenPickUp": Smart and sustainable parcel delivery in urban areas

How this new concept with mobile parcel stations, data analysis and algorithms is shaking up the industry

The future of inner-city logistics could become greener and more efficient. "GreenPickUp" aims to develop an intelligent data platform that will optimize the intra-urban flow of goods across all sectors. This is more important today than ...

Thumbnail-Photo: Mango renovates its flagship store with New Med concept...
02.04.2023   #brick and mortar retail #customer experience

Mango renovates its flagship store with New Med concept

Refurbishment is part of the plan to refurbish the Mango store network, which aims to extend this retail concept beyond its flagship stores

Mango is continuing with its plan to refurbish its stores in Spain with the reopening of its flagship store in Alicante. The store, located at 33-39 Maissonave Avenue, has a selling space of 1,000 m2 and stocks the Woman, Man and Kids lines. ...

Thumbnail-Photo: In-store communication: the key is feeling good...
30.03.2023   #multichannel commerce #customer experience

In-store communication: the key is feeling good

What matters in the meantime is the optimal customer approach

"Bringing Digital Retail to Life". For Radio Point of Sale GmbH of Kiel, Germany, the slogan says it all. The company focuses on the possibilities of auditory, visual and interactive communication at the point of sale within the ...

Thumbnail-Photo: Mannequins – Colorful, diverse and sustainable...
23.03.2023   #brick and mortar retail #sustainability

Mannequins – Colorful, diverse and sustainable

Photos on current mannequin trends

Larger, smaller, male, female – there are significantly more criteria nowadays that define mannequins and their use in stationary retail. (Social) topics such as diversity and sustainability have arrived in the industry. What's more, ...

Thumbnail-Photo: World Retail Congress
18.03.2023   #online trading #e-commerce

World Retail Congress

25.04.2023 - 27.04.2023 | Barcelona, Spain

Shaping the future of global retailRetailing has had to face enormous existential challenges. From the Covid-19 pandemic through to today’s worsening macro economic conditions, there are increasing operational pressures and serious impacts on ...

Thumbnail-Photo: Hibike in Germany benefits from digital price tags...
15.03.2023   #Tech in Retail #customer experience

Hibike in Germany benefits from digital price tags

German bicycle retailer uses technology by Delfi

Hibike is a German bicycle retailer with a large selection of bikes and accessories. To make it easier for customers to find information about prices and products, Hibike has chosen to implement digital price tags from the European IT company, Delfi ...

Thumbnail-Photo: Sensei launches Europes most sophisticated autonomous supermarket with...
13.03.2023   #brick and mortar retail #Tech in Retail

Sensei launches Europe's most sophisticated autonomous supermarket with Hewlett Packard Enterprise

The technology behind the Dojo is scalable for retail spaces ranging from from 150 m2 to 1500 m2

Sensei the leading European provider of autonomous store technology, announced in March 6th the launch of its 'Dojo', the most sophisticated autonomous retail environment in the world: the space itself has 500m2, the biggest store fully ...

Thumbnail-Photo: Rigtig Kaffe gets help with dynamic prices in the showroom...
12.03.2023   #customer experience #electronic shelf labels (ESL)

Rigtig Kaffe gets help with dynamic prices in the showroom

Denmark's largest specialist shop for espresso machines, coffee grinders, barista equipment and coffee beans uses technology from Delfi

Denmark's largest retailer of espresso machines, rigtigkaffe.dk, which has just won the third Gazelle award (Danish growth award), has moved from Skanderborg to new, beautiful premises in Tilst. In a new and modern showroom, customers can taste ...

Thumbnail-Photo: Unieuro Italy: Success with digital price tags...
07.03.2023   #Tech in Retail #omnichannel

Unieuro Italy: Success with digital price tags

Distributor of consumer electronics and household appliances uses ESL technology from Delfi

More than 40 Unieuro stores in Italy are now using the Breece System with the cloud-based ESL (electronic shelf labels) solution from Delfi Technologies – a European IT company. ...

Thumbnail-Photo: „YOUnifying Experiences“ with Toshiba
22.02.2023   #omnichannel #customer experience

„YOUnifying Experiences“ with Toshiba

At EuroShop 2023, Toshiba Global Commerce Solutions Presents its Suite of Retail Solutions Delivering ‘YOUnifying Experiences’

EuroShop 2023 attendees are invited to visit Toshiba Global Commerce Solutions in Hall 6, Booth C41, from February 26 through March 2, 2023. The company will showcase how retailers can scale and reimagine the shopper experience through Toshiba's ...

Thumbnail-Photo: Retailer Bonita transforming store operations with Zebra’s software...
21.02.2023   #digitization #Tech in Retail

Retailer Bonita transforming store operations with Zebra’s software solution

Zebra enables retailer to digitize task management, communication and merchandise workflows across 470 stores

Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced that German fashion retailer Bonita is set to transform its retail operations ...

Thumbnail-Photo: How to thrive with social commerce in 2023
16.02.2023   #e-commerce #customer experience

How to thrive with social commerce in 2023

Webinar on 22nd February at 4:30 CET

Global sales through social media platforms reached an estimated $992 billion in 2022, and that growth isn’t expected to slow down any time soon! Data from the MikMak platform shows that shopping traffic on social channels grew 19 percent last ...

Thumbnail-Photo: Brand interest almost like at home
14.02.2023   #lighting concepts #customer experience

Brand interest almost like at home

Car dealer Lancia launches new corporate identity in Milan - showroom included

The approach is not new: putting customers at the center, picking them up online and offline, offering a personalized and unforgettable shopping experience. In implementing this idea, however, car dealer Lancia is showing that old things belong in ...

Thumbnail-Photo: Smart Retail Tech Expo
14.02.2023   #retail #digitization

Smart Retail Tech Expo

28.02.2023 - 01.03.2023 | London, United Kingdom

The UK’s leading show bringing digital innovation to the retail sector Smart Retail Tech Expo has been specifically created to educate, innovate and connect the retail sector with the suppliers who are shaping the future of the industry. ...

Thumbnail-Photo: Many paths lead to the checkout – or not!
09.02.2023   #online trading #retail

Many paths lead to the checkout – or not!

Analyse and optimise the quality of digital customer experiences

Knowing the online customer journey, even observing it over the user's shoulder – isn't that the dream of every online retailer? And then to understand why customers convert or not ...

Thumbnail-Photo: Are you leveraging the full potential of in-store foot traffic?...
01.02.2023   #brick and mortar retail #customer satisfaction

Are you leveraging the full potential of in-store foot traffic?

Bring digital marketing campaigns to physical stores

Everyday brands and retailers try and get customers to buy products. Their prime target is to bring customers as close as possible to the purchase moment – in the aisle. Why? Because 85% of Total Retail Sales are still made in Physical Stores. ...

Thumbnail-Photo: Jutland’s largest wine shop is successful with digital price tags...
23.01.2023   #digitization #Tech in Retail

Jutland’s largest wine shop is successful with digital price tags

Danish wine retailer Supervin benefits from modern technologies

In Hjørring (Denmark), plenty of wine is being sold at Supervin. The company's popular webshop accounts for 90 percent of the revenue, which has required new digital initiatives in the store. Supervin has therefore implemented digital ...

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GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg
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LODATA Micro Computer GmbH
Karl-Arnold-Str. 5
47877 Willich
Mittelstand 4.0-Kompetenzzentrum Handel
Mittelstand 4.0-Kompetenzzentrum Handel
Am Weidendamm 1a
10117 Berlin
HappyOrNot
HappyOrNot
Innere Kanalstraße 15
40476 Düsseldorf
Elo Touch Solutions (Belgium) NV
Elo Touch Solutions (Belgium) NV
Wingepark 5B / 301
3011 Rotselaar
salsify
salsify
7 rue de Madrid
75008 Paris
Zebra Technologies Germany GmbH
Zebra Technologies Germany GmbH
Ernst-Dietrich-Platz 2
40882 Ratingen
iXtenso - retail trends
iXtenso - retail trends
Heilsbachstraße 22-24
53123 Bonn
Delfi Technologies GmbH
Delfi Technologies GmbH
Dorfstrasse 7 – 9
24232 Schönkirchen
VusionGroup SA
VusionGroup SA
55 place Nelson Mandela
90000 Nanterre
Extenda Retail Ab
Extenda Retail Ab
Gustav III:s Boulevard 50A
169 73 Solna
snabble GmbH
snabble GmbH
Am Dickobskreuz 10
53121 Bonn
Axis Communications GmbH
Axis Communications GmbH
Adalperostraße 86
85737 Ismaning
ROQQIO GmbH
ROQQIO GmbH
Harburger Schloßstraße 28
21079 Hamburg
EuroShop
EuroShop
Stockumer Kirchstraße 61
40474 Düsseldorf
m3connect GmbH
m3connect GmbH
Pascalstraße 18
52076 Aachen