Report • 14.08.2020

Delivery services: consumer and climate benefits

Sustainable logistics solutions for last mile delivery

Bike courier, in green jacket on yellow bike and with helmet...
Sustainability is symbolized by delivery staff using bicycles, among other things.
Source: ©David Fuentes - stock.adobe.com

Convenient, fast, and affordable. By now, "sustainable" has also been added to the list of what makes for the perfect online ordering process. That’s why retailers and delivery services must rethink their strategies.

 The last mile of delivery is the most complex and resource-intense section of the entire logistics chain, prompting an increasing focus on "green commerce".

German courier, express shipping and delivery services shipped more than 3.6 billion parcels and small packages in 2019. The German Parcel and Express Logistics Association (Bundesverband Paket und Expresslogistik, BIEK e.V.) forecasts 4.15 billion units in 2021. In the United States, the US Postal Service handled 6.2 billion parcels, packages and first-class mail items just in the last year alone. These stats highlight a tremendous growth in online shopping and the trend continues.

According to the DPD’s “2019 E-Shopper Barometer”, 66 percent of shoppers prefer retailers and brands that implement eco-friendly practices. This trend also affects the logistics industry. Last mile delivery plays a critical role in the booming e-commerce market. Consumer buying behavior is changing: “Fast, convenient, and affordable delivery is still an important issue for consumers but they also increasingly value sustainable concepts. Fast delivery alone isn’t enough. Retailers are also tasked with reducing traffic volumes and decreasing CO2 emissions," says Dr. Johannes Plehn, founder and managing director of Seven Senders, a delivery platform for parcel shipping in Europe. Many providers are testing drones and robots to automate deliveries and conserve natural resources. Several concepts and approaches such as the DHL Parcelcopter 4.0 or the humanoid robot "Digit" by the US company Agility Robotics, which was introduced in January at the 2020 Consumer Electronics Show (CES) in Las Vegas, are already out there, but these ideas are still mostly in the testing or development phase. It begs the question: How can providers make last mile logistics more sustainable right now?

Sweden hints at a successful approach: Stockholm-based startup Budbee operates a cutting-edge last-mile logistics service and has been committed to minimizing environmental impact since day one with a climate-smart delivery solution for all packages. The company plans to convert its delivery fleet to electric cars and bicycles within five years.

Green and white pickup station in a subway station
For everyone: one of the "Hamburg Boxes" in Halstenbek.
Source: ParcelLock

Seven Senders pursues a similar approach and teams up with carriers across Europe who also use electric cars, cargo bikes, and similar sustainable means of transport. The common perception is that customers have to pay extra if they choose these shipping companies or services. Plehn addresses this rumor and says: "Many would be surprised to learn that [sustainable delivery options] are not - as so often thought - automatically the more expensive choice."

Pick-up points: Easy access for everyone

Besides green vehicles, parcel stations are a great alternative for eco-friendly deliveries to customers. A clear advantage: deliveries are always successful. Drivers don’t have to make several delivery attempts and ring the doorbell in vain. One solution is the ParcelLock package box system for residential areas or parcel stations. What makes it so unique: It is vendor-neutral, which means all delivery services can use the stations, 24/7/365. Hamburg is currently testing the so-called "Hamburg Box". "Unlike other market participants, setups with the universal-access ParcelLock system can be used by all delivery services and facilitate maximum parcel consolidation in a package delivery market that is driven by a drastic increase in online shopping,” says Gunnar Anger, managing director of ParcelLock GmbH. To facilitate more efficient and eco-friendly consolidated shipping, the stations are located at central public transport hubs. The pilot project is a collaboration with Deutsche Bahn (German Railway Company) and Hamburger Hochbahn, comprising 21 locations at S-Bahn (city rapid railway) and U-Bahn (underground) stations in Hamburg and the Hamburg metropolitan region. But why did the partners choose stops and train stations versus supermarket parking lots that are already a popular location for pick-up points? "Sustainable mobility, retail, and smart city logistics naturally intersect at train and subway stations, and permit maximum flexibility in parcel pickup for consumers along their daily commute. It also enables delivery services to consolidate shipments, which saves time and resources, reduces traffic congestion and improves air quality, all providing environmental benefits,” explains Anger. Since January 2020, a similar universal-access station with around-the-clock access has also been set up on the campus of the Graz University of Technology.

The recent steps in last mile logistics show a global mindset shift. Service providers rethink their approaches and aim to deliver a seamless customer experience while becoming more conscious of their environmental responsibility. Flexibility, efficiency, and resource conservation will be mandatory and non-negotiable.

Author: Katja Laska

related articles:

popular articles:

Thumbnail-Photo: Door-to-door delivery and returns service
13.08.2020   #online trading #fashion

Door-to-door delivery and returns service

Asda trials George parcel returns via home shopping deliveries

Starting last week, Asda has launched a two-store trial allowing customers to conveniently return George parcels at the same time as they receive their weekly shop.Customers in York and Milton Keynes can now return George online purchases for free ...

Thumbnail-Photo: Getting a taste for grocery deliveries
14.08.2020   #e-commerce #customer satisfaction

Getting a taste for grocery deliveries

What are the best online grocery delivery options?

Bread, cucumbers, tomatoes, pasta, butter ... Brick-and-mortar stores are no longer the only place where consumers turn to for their groceries. The COVID-19 crisis has spurred a boom in food delivery services. So how do groceries end up in your ...

Thumbnail-Photo: Same-day delivery from 76 Costco warehouses across Canada...
03.08.2020   #food retail #delivery

Same-day delivery from 76 Costco warehouses across Canada

Partnership between Instacart and Costco

Instacart and Costco announced the companies have partnered to launch same-day delivery from 76 Costco warehouses across Canada. Following a successful two-month pilot in select Ontario warehouses, the nationwide collaboration brings Costco's ...

Thumbnail-Photo: Warehouse management: optimized, automated, product-oriented...
15.10.2020   #logistic systems #logistics

Warehouse management: optimized, automated, product-oriented

Tips on how to ensure warehouse optimization

Digitization, e-commerce, increasing customer demands, and expectations – factors that not only impact retailers but also affect the way warehouses are organized. In this interview, Johannes Tress, Co-Founder and Managing Director at everstox ...

Thumbnail-Photo: How retail drone delivery may change logistics networks...
08.09.2020   #logistics #delivery

How retail drone delivery may change logistics networks

Chance for retailers: best-possible delivery-time guarantee zones

Researchers at The University of Texas at Dallas say drone technology has the potential to be a genuine game changer in the retail industry, with its promise to enable retailers to offer unheard-of delivery lead times and near-perfect delivery-time ...

Thumbnail-Photo: Stay on top of things with Axis
21.09.2020   #online trading #customer satisfaction

Stay on top of things with Axis

Process visualization of your deliveries

Especially in times of increased shipping volumes, returns are creating unexpected challenges for online retailers and fulfillment providers. Efficient commissioning and shipping processes are particularly important here. In the webinar by Axis ...

Thumbnail-Photo: Spotlight on ... deliveries
14.08.2020  

Spotlight on ... deliveries

Learn more about the latest delivery trends in our focus topic

Im Versand wie im Verkauf - mit Verpackungen hat der Einzelhändler tagtäglich zu tun. Doch was macht eine gute Verpackung aus? Welche Vorschriften müssen Einzelhändler kennen? Und warum sollte eine Verpackung smart sein?Das und ...

Thumbnail-Photo: Contactless robotic grocery delivery service...
06.10.2020   #delivery #robotics

Contactless robotic grocery delivery service

Save Mart’s flagship store in partnership with Starship Technologies

Save Mart has announced the launch of an on-demand grocery delivery service to its guests at the flagship store in Modesto, California in partnership with robot delivery company Starship Technologies. Marking the one-year anniversary of its opening ...

Thumbnail-Photo: Last mile: What do you have to do?
14.08.2020   #supply chain management #logistics

Last mile: What do you have to do?

How to win the battle for customer experience excellence in both the first and last mile of delivery

As recent events have caused major supply chain disruption with many physical stores abandoned, e-commerce has never been more under the spotlight. The double-digit growth the industry has seen over the last few years looks set to continue, ...

Thumbnail-Photo: ALDI to trial click and collect
29.09.2020   #services #food retail

ALDI to trial click and collect

The supermarket is testing its first UK click-and-collect services

The supermarket is currently running a trial of the service for Aldi colleagues from a store in the Midlands and plans to extend that to customers in the coming weeks.During the current trial, Aldi colleagues can choose from a full range of grocery ...

Supplier

Axis Communications GmbH
Axis Communications GmbH
Adalperostraße 86
85737 Ismaning