Report • 14.08.2020

Delivery services: consumer and climate benefits

Sustainable logistics solutions for last mile delivery

Bike courier, in green jacket on yellow bike and with helmet...
Sustainability is symbolized by delivery staff using bicycles, among other things.
Source: ©David Fuentes - stock.adobe.com

Convenient, fast, and affordable. By now, "sustainable" has also been added to the list of what makes for the perfect online ordering process. That’s why retailers and delivery services must rethink their strategies.

 The last mile of delivery is the most complex and resource-intense section of the entire logistics chain, prompting an increasing focus on "green commerce".

German courier, express shipping and delivery services shipped more than 3.6 billion parcels and small packages in 2019. The German Parcel and Express Logistics Association (Bundesverband Paket und Expresslogistik, BIEK e.V.) forecasts 4.15 billion units in 2021. In the United States, the US Postal Service handled 6.2 billion parcels, packages and first-class mail items just in the last year alone. These stats highlight a tremendous growth in online shopping and the trend continues.

According to the DPD’s “2019 E-Shopper Barometer”, 66 percent of shoppers prefer retailers and brands that implement eco-friendly practices. This trend also affects the logistics industry. Last mile delivery plays a critical role in the booming e-commerce market. Consumer buying behavior is changing: “Fast, convenient, and affordable delivery is still an important issue for consumers but they also increasingly value sustainable concepts. Fast delivery alone isn’t enough. Retailers are also tasked with reducing traffic volumes and decreasing CO2 emissions," says Dr. Johannes Plehn, founder and managing director of Seven Senders, a delivery platform for parcel shipping in Europe. Many providers are testing drones and robots to automate deliveries and conserve natural resources. Several concepts and approaches such as the DHL Parcelcopter 4.0 or the humanoid robot "Digit" by the US company Agility Robotics, which was introduced in January at the 2020 Consumer Electronics Show (CES) in Las Vegas, are already out there, but these ideas are still mostly in the testing or development phase. It begs the question: How can providers make last mile logistics more sustainable right now?

Sweden hints at a successful approach: Stockholm-based startup Budbee operates a cutting-edge last-mile logistics service and has been committed to minimizing environmental impact since day one with a climate-smart delivery solution for all packages. The company plans to convert its delivery fleet to electric cars and bicycles within five years.

Green and white pickup station in a subway station
For everyone: one of the "Hamburg Boxes" in Halstenbek.
Source: ParcelLock

Seven Senders pursues a similar approach and teams up with carriers across Europe who also use electric cars, cargo bikes, and similar sustainable means of transport. The common perception is that customers have to pay extra if they choose these shipping companies or services. Plehn addresses this rumor and says: "Many would be surprised to learn that [sustainable delivery options] are not - as so often thought - automatically the more expensive choice."

Pick-up points: Easy access for everyone

Besides green vehicles, parcel stations are a great alternative for eco-friendly deliveries to customers. A clear advantage: deliveries are always successful. Drivers don’t have to make several delivery attempts and ring the doorbell in vain. One solution is the ParcelLock package box system for residential areas or parcel stations. What makes it so unique: It is vendor-neutral, which means all delivery services can use the stations, 24/7/365. Hamburg is currently testing the so-called "Hamburg Box". "Unlike other market participants, setups with the universal-access ParcelLock system can be used by all delivery services and facilitate maximum parcel consolidation in a package delivery market that is driven by a drastic increase in online shopping,” says Gunnar Anger, managing director of ParcelLock GmbH. To facilitate more efficient and eco-friendly consolidated shipping, the stations are located at central public transport hubs. The pilot project is a collaboration with Deutsche Bahn (German Railway Company) and Hamburger Hochbahn, comprising 21 locations at S-Bahn (city rapid railway) and U-Bahn (underground) stations in Hamburg and the Hamburg metropolitan region. But why did the partners choose stops and train stations versus supermarket parking lots that are already a popular location for pick-up points? "Sustainable mobility, retail, and smart city logistics naturally intersect at train and subway stations, and permit maximum flexibility in parcel pickup for consumers along their daily commute. It also enables delivery services to consolidate shipments, which saves time and resources, reduces traffic congestion and improves air quality, all providing environmental benefits,” explains Anger. Since January 2020, a similar universal-access station with around-the-clock access has also been set up on the campus of the Graz University of Technology.

The recent steps in last mile logistics show a global mindset shift. Service providers rethink their approaches and aim to deliver a seamless customer experience while becoming more conscious of their environmental responsibility. Flexibility, efficiency, and resource conservation will be mandatory and non-negotiable.

Author: Katja Laska

related articles:

popular articles:

Thumbnail-Photo: An autonomous high-speed transporter for tomorrow’s logistics...
11.03.2021   #logistic solutions #logistics

An autonomous high-speed transporter for tomorrow’s logistics

The Fraunhofer IML is developing a new generation of automated guided vehicles.

"LoadRunners" use artificial intelligence and communicate via 5G to organize themselves as a swarm and execute jobs independently. Able to sort large quantities of packages, this high-speed transporter can serve booming online and ...

Thumbnail-Photo: Gopuff: Grocery delivery via Uber
12.05.2021   #delivery #online food retailing

Gopuff: Grocery delivery via Uber

Uber partners with Gopuff to power everyday essentials delivery, as consumer demand for delivery grows

Uber Technologies, Inc. and Gopuff announced an exclusive partnership for Gopuff to power a new everyday essentials experience on Uber Eats.Gopuff, the go-to solution for immediate everyday needs, delivers a diverse selection of everyday essentials ...

Thumbnail-Photo: Ahold Delhaize USA companies expand micro-fulfillment capabilities...
25.02.2021   #e-commerce #supply chain management

Ahold Delhaize USA companies expand micro-fulfillment capabilities

Readying an omnichannel supply chain

Peapod Digital Labs, Ahold Delhaize USA’s digital, e-commerce and commercial engine, announced a new micro-fulfillment technology pilot with The GIANT Company in the Philadelphia market.Part of an e-commerce fulfillment center (EFC), the pilot ...

Thumbnail-Photo: Benefits of exoskeletons for logistics: tests at DB Schenker...
12.04.2021   #logistic solutions #warehouse management

Benefits of exoskeletons for logistics: tests at DB Schenker

Exoskeletons offer relief during lifting work

Workers in the logistics sector are subjected to extreme physical strain. In parcel distribution centres, each employee lifts around 180,000 kilograms every week – the weight of an entire Boeing 747. The consequences are back pain, an ...

Thumbnail-Photo: Innovation Hub to test in-store and warehouse logistics...
24.03.2021   #logistic solutions #supply chain management

Innovation Hub to test in-store and warehouse logistics

Micro-fulfillment as big challenge for retail industry

AutoStore unveils its Innovation Hub, a pioneering new center located in Karmøy, Norway dedicated to testing and replicating diverse in-store and warehouse environments.As the suppliers of robotic storage and fulfilment technology for many ...

Thumbnail-Photo: Global reuse platform Loop launches in Canada...
22.02.2021   #sustainability #packaging

Global reuse platform Loop launches in Canada

Waste-free shopping with durable packaging at Loblaw

The global reuse platform Loop officially launched in Canada with Loblaw Companies Limited (Loblaw) as its retail partner. Initially rolling out to residents in most of Ontario, customers can shop for a wide variety of food and household products in ...