customer relationship management

Artificial Intelligence: back from the future

The topic will also play an important role at this year's EuroCIS.

How Smart Cash Management Can Enhance Customer Satisfaction and Engagement

Exclusive report from apg Solutions EMEA Ltd. shows possible solutions

The future of marketing is conversational

Global survey: 88% of consumers are seeking text messaging conversations with brands

Lidl announces Welsh language certification

Cynnig Cymraeg certification signals retailer’s ongoing commitment to Welsh culture and heritage

Aldi Bus: Retailer celebrates Cheapest Supermarket of the Year win

Aldi Bus takes customers from competitor stores to shop at the cheapest supermaret

Security for brand and shopping experience?

How retailers can protect their business from cybercriminals

E-commerce: For better, but also for worse!

How to optimally reach the clientele in current times of crisis

Kraft Heinz optimizes product content for 3000 SKUs to win on the digital shelf

Salsify assists Kraft Heinz in delivering a consistent brand experience across every digital and physical retail channel

Why a PIM solution is essential for your ecommerce strategy

Salsify's webinar on effective product information management (PIM) on Nov. 30 at 4 p.m.

Omnichannel fulfillment: via food retail and other sectors to the whole world

How the start-up fulfillmenttools wants to take retail further.

Omnichannel fulfillment: the best of both worlds

The platform of the start-up fulfillmenttools takes deliveries to a new level.

Flexible, mobile and well equipped: valuable store associates

iOS solution from NewStore allows extensive omnichannel commerce on the floor

H&M explores tech-enabled shopping experiences

H&M launches new in-store shopping experience enabled by technology in the US

EuroCIS 2022 – Technology Special

The latest technology trends and solutions for the retail industry

DTC and brick-and-mortar brands use value-driven personalization to score big

Winners of Sailthru’s Retail Personalization Index 2022: Thrive Market, Sephora, DSW, Best Buy, Adidas

You get what you give: Appreciation and fairness as the key to customer loyalty

How do retailers achieve more customer loyalty for their company?

Sweet and enticing: Honey for your customer loyalty

Webtalk "retail salsa" about customer relationship management

US consumers say fake online reviews are a growing problem

Uberall analyzes four million reviews on Google, Facebook, Yelp and Tripadvisor to determine rates of review fraud

Return to brands with strong online community

Importance of engaging with customers online

What's the one thing younger consumers have relied on in the pandemic? Texting!

Need for new marketing strategies to meet customers where they are

Foot traffic and behavioral analytics converge with digital signage

More customer loyalty based on invaluable information

Integrated shopping systems instead of data silos

How retailers can increase their efficiency in 2021

Lowe's introduces enhanced shopping experience for Pro customers

Exclusive offers, such as perks, new products and services

Touchless Feedback

The Wall Street Journal published an article about Instant Feedback ‘Smiley’ Buttons

Zalando onboards C&A to Connected Retail

Network passes 3.000 active stores mark

They're just not that into you

Consumer-brand relationship insights for marketers and brand communication

Shopping experience thanks to electronic shelf labels

A unique customer experience at new danish gaming store

Better customer care on Twitter leads to increase in customer satisfaction

Responses to queries on social media impact service quality perception

Come together: local retailers connect with local customers

The online platform Ladenfreun.de connects local retailers with potential customers. The common denominator: A product.

4 tips on how to handle customer complaints

How you can effectively respond to negative reviews and use them to be a benefit to your company

The importance of effective complaint management

A strategic and cross-channel approach to handling negative customer experiences

Upturn for brick and mortar retail in city centres?

Economic development and city marketing about current measures

WhatsApp Business: A direct line to customers

About the installation, functions and advantages of the app

Our bot is happy to assist you

Chatbots and AI virtual assistants automate customer service

When is the customer especially HAPPY?

155.9 million data points from over 1,000 retailers globally reveals happiest and unhappiest retail seasons

Next Level Point of Sale: The transformation of the buyer-seller dialogue

VR Payment at the EuroShop 2020

Blind Date is so yesterday! Know your customers!

Customer loyalty: Personalizing your customer communications – across all channels

How to reinvigorate Germany's high street

Brick and mortar retail should focus on technology, especially Wi-Fi

HappyOrNot CX360 leader insights

Do you know what type of experience customers expect from your brand?

retail trends 3/2019: focus "checkout zone"

Shopfitting, technology, marketing: What does a checkout have to do nowadays?

Distract or divert!

How to engage customers at the checkout

91% of SMBs think customer reviews are critical

Survey about online customer reviews on platforms

5 essentials for customer experience leaders

Gather customer feedback and analyze it

Why digital signage pays off big!

The right content can increase sales and customer loyalty

retail trends 2/2019: focus "sales promotion"

How to win, serve, and keep customers

Product ratings: customer-centricity is important

Global product ratings study: companies being pushed toward increased customer-centricity

Post-purchase communication: Well-informed customers are happier

Shipment tracking options and convenient returns management solutions

Blockchain: Protecting the retail sector from counterfeit products

Fake products reduce consumer confidence in a brand

Retailers ask California to preserve customer loyalty programs

New privacy law becomes applicable in January 2020

2019 Eptica Digital Trust Study

89% of consumers will switch brands if trust breaks down