More and more retailers are integrating cash payment at self-checkout (SCO). The reason for this is that consumers want to have the choice of how they pay. In times of high inflation, people want to know exactly what they are spending.
- But isn’t there something else missing from the SCO? What about customer loyalty and personal contact?
- And what about impulse goods that cannot be placed at the SCO, or only to a limited extent, resulting in lost sales?
- And what about the goods that are not scanned but end up in the customer’s shopping basket?
- And what about the high investments for the purchase and installation of SCOs? Then there are maintenance costs, repairs and high electricity consumption…
Have you ever thought that there might be a middle way? Our report explores alternative solutions such as optimizing traditional checkout lines with intelligent cash management, providing a cost-effective and error-resistant alternative to self-checkout systems and cash recyclers.
Learn how retailers can improve customer satisfaction and achieve efficiency gains by evaluating and implementing various technologies and processes, striking a balance between automation and personal customer service.
Discover more about the comparison of self-checkout systems, classic cash registers, and smart cash management in our report!
