Petco, a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets, has selected Toshiba TCxGravityM to create a seamless commerce solution and improve the overall customer shopping experience. Petco’s focus on the customer journey will enable a unified experience across the enterprise, both online and in-store.
“Our vision is to enhance our customer engagement and the selection of Toshiba POS technology and services will help further our omni-channel growth objectives,” said Kelly Breitenbecher, Chief Information Officer, Petco. “By strengthening our technology, we will be able to focus on what’s really important to us – ensuring that pet parents can get everything they need to take the best care of their pets whenever and wherever they need it.”
“Toshiba is very proud to have been selected to provide our game-changing TCxGravity omni-channel solution and services for Petco across their footprint of more than 1,400 stores in the United States and Puerto Rico,” said Bill Campbell, Vice President, Head of Sales, North America, Toshiba Global Commerce Solutions. “With Petco’s strong track record of over 50 years in business, and unwavering commitment to the highest of standards in customer service, customers will soon enjoy an enhanced, dynamic shopping experience, along with store associates being empowered with a powerful set of real-time capabilities to serve their customers.”
TCxGravity allows for more highly interactive shopping experiences with a single view of inventory across the enterprise, and the ability to interact across multiple sales channels while offering a variety of customer fulfillment options. Additionally, TCxGravity enables more flexible store operations, through the use of an intuitive, device agnostic, web-based client application that empowers associates to engage with consumers on their terms. Following implementation and pilot phase, the Petco rollout across stores is planned to begin in 2017.
