Company News • 20.03.2012

NCR expands innovative Total Store services in Europe

Strategic service uses dedicated retail expertise to meet demand for simplified technology management that reduces cost and improves the customer experience

NCR Corporation (NYSE: NCR) today launched its NCR Total Store service for Europe, offering retailers a single strategic service provider to manage their multi-vendor, multi-location, store infrastructure. Already available in North America and in select deployments with European retailers including Sainsbury’s and Fendi, the services leverage NCR’s unique combination of retail expertise, technology, infrastructure and processes to reduce downtime, improve in-store experience for shoppers and enable focus on store sales.

NCR will expand its Total Store services in Europe through its dedicated European Managed Services Retail Centre of Expertise, proactive analysis, remote monitoring and resolution, asset and software management, repair, and 24/7 help desk support in multiple languages.

The program manages thousands of devices from hundreds of technology manufacturers including checkout systems, servers, printers and peripherals, voice and data networks, wireless and fixed network, PCs, laptops and informational and transaction-enabled kiosks.

NCR can support multiple stores in one country and infrastructure across the region and globally. For example, Italy-based fashion retailer Fendi has just signed up for the service in their 200 stores worldwide. NCR is also providing helpdesk and multi-vendor support across 1,000 grocery and convenience stores in the UK for Sainsbury’s, which has experienced more devices working in stores at peak times. Retailers using NCR Total Store in North America have seen an average 10 percent reduction in costs by reducing from five vendors and moving to NCR Total Store services.

“Retail CIO’s in Europe are under increasing pressure to deliver greater operational efficiencies in managing store technology and the seamless experience across channels that today’s digitally-enabled shoppers expect,” said Chris Askew, senior vice president, NCR Services. “NCR Total Store services provides retailers with a proven single, strategic partner to manage their retail infrastructure while delighting their customers.”

“These services will help us simplify our IT network, advance our converged channel technology initiatives, such as in-store Wi-Fi, and provide an exceptional shopping experience to our customers,” said Francesco Mannaioli, senior IT manager, Fendi. “Our associates will spend less time worrying about system outages or who to call when we do need maintenance or repairs, and more time focused on delivering a premier shopping experience to our customers.”

 

Supplier
Logo: NCR GmbH

NCR GmbH

Steinerne Furt 67
86176 Augsburg
Germany

related articles:

popular articles:

Thumbnail-Photo: Walmart launches Zeekit virtual fitting room technology...
10.03.2022   #Tech in Retail #app

Walmart launches Zeekit virtual fitting room technology

Introduction of new and innovative shopping experience that makes it easier to shop for clothes online

Over the past few years, Walmart has been successfully established as a destination for fashion, with an unrelenting focus on expanding the assortment of quality, on-trend and accessible apparel and accessories. Walmart has equally prioritized the ...

Thumbnail-Photo: Omnichannel strategies in the opticians industry: Dirk Graber from...
31.03.2022   #online trading #e-commerce

Omnichannel strategies in the opticians' industry: Dirk Graber from Mister Spex

AI, AR and online tools in the eyewear trade: statements from eyes + more, Fielmann, Mister Spex, pro optik and Rottler

Offline or online? Contrasting these two concepts as opposites is outdated; the physical and digital worlds mix and complement each other – especially in retail. We took a look at the optical industry as an example of this.In a series of ...

Thumbnail-Photo: Top 5 robot trends 2022
24.02.2022   #Tech in Retail #artificial intelligence

Top 5 robot trends 2022

IFR reports on increase of adoption, easier operation and automation

The operational stock of industrial robots hit a new record of about 3 million units worldwide – increasing by 13% on average each year (2015-2020). The International Federation of Robotics analyzes the top 5 trends shaping robotics and ...

Thumbnail-Photo: EuroCIS 2022: Trending topics and innovations concerning Retail...
01.04.2022   #mobile payment #payment systems

EuroCIS 2022: Trending topics and innovations concerning Retail Technology

Customer Centricity, Analytics, Payment, Connected Retail and Seamless Store

EuroCIS, The Leading Trade Fair for Retail Technology, held from 31 May to 2 June 2022 in Halls 9 and 10 of Düsseldorf Exhibition Centre is the international communication forum for innovations and trend themes, especially for technology in the ...

Thumbnail-Photo: Payment market and retail: The trends for 2022...
07.01.2022   #mobile payment #sustainability

Payment market and retail: The trends for 2022

Secure, personalized, convenient – How will e-payment develop in the near future?

Over the past two years, consumer shopping habits have changed significantly – especially in Germany and Europe – and with them the structural orientation of retailers and companies. Convenient online shopping and digital payment methods ...

Thumbnail-Photo: ISE 2022 Retail Showcase
07.04.2022   #digital signage #event

ISE 2022 Retail Showcase

Explore the latest high tech digital tools to engage shoppers and drive sales

Running alongside the Digital Signage Avenue in Hall 6, the ISE Retail Showcase, sponsored by Econocom (Hall 6, Booth 6A200) will take visitors on a journey through the ultimate frictionless retail experience. Focused on usability and real-world ...

Thumbnail-Photo: Omnichannel strategies in the opticians industry: Lukas Hahne from pro...
01.04.2022   #online trading #e-commerce

Omnichannel strategies in the opticians' industry: Lukas Hahne from pro optik

AI, AR and online tools in the eyewear trade: statements from eyes + more, Fielmann, Mister Spex, pro optik and Rottler

Offline or online? Contrasting these two concepts as opposites is outdated; the physical and digital worlds mix and complement each other – especially in retail. We took a look at the optical industry as an example of this.In a series of ...

Thumbnail-Photo: Key enabler for store transformation programme...
31.03.2022   #Tech in Retail #cash management

Key enabler for store transformation programme

Leading Northern Ireland convenience retailer The Henderson Group selects GLORY CASHINFINITY™ solutions

Glory, a global leader in retail cash automation solutions today announced that major Northern Ireland retailer The Henderson Group, has signed a significant new order with the company for both point of sale (POS) and back-office cash recycling ...

Thumbnail-Photo: SAM4S introduces you the brand new products in 2022...
05.01.2022   #cashpoints #Tech in Retail

SAM4S introduces you the brand new products in 2022

Introducing game changing CPU, ELKHART Lake J6412 and providing versatile KIOSKs lineup for your successful biz

SAM4S are going to launch New CPU based on mainboard 7th generation Elkhart Lake J6412 for PC POS lineup. It shows 2.5 times higher in benchmark score comparing to 4th generation Baytrail J1900 CPU. We will apply this powerful CPU to our current ...

Thumbnail-Photo: Picking orders easier than ever with ring scanners...
26.04.2022   #Tech in Retail #omnichannel

Picking orders easier than ever with ring scanners

Walmart Canada invests in wearable tech: over 1,500 ring scanners arrive in-store

Fingers are flashing as more than 1,500 Ring Scanners arrive to help Walmart Canada associates pick online grocery orders faster and more easily. This investment will benefit more than 130 stores and is one of the first pieces of wearable technology ...

Supplier

Reflexis Systems GmbH
Reflexis Systems GmbH
Kokkolastr. 5-7
40882 Ratingen
iXtenso - retail trends
iXtenso - retail trends
Celsiusstraße 43
53125 Bonn
Shin Heung Precision Co., Ltd. SAM4S
Flat C-911, Woorim Lion's Valley 168, Gasan Digital 1-Ro, Geumcheon-gu
08507 Seoul
shopreme gmbh
Brückenkopfgasse 1
8020 Graz
Citizen Systems Europe GmbH
Citizen Systems Europe GmbH
Otto-Hirsch-Brücken 17
70329 Stuttgart
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
EuroShop
EuroShop
Stockumer Kirchstraße 61
40474 Düsseldorf
GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg