Interview • 02.09.2019

A simple, fast, intuitive payment experience

Are POS systems all about a perfect and versatile device?

Man in suit, with glasses and blue tie smiles into the camera...
Oliver Kapahnke Managing Director at GLORY Deutschland.
Source: GLORY GmbH

"The perfect all-rounder POS device that’s ideal for all retail applications has not been created yet," says Oliver Kapahnke Managing Director at GLORY Deutschland. "But that’s OK.” 

In this interview, he talks about what really matters instead, describes the latest POS system trends and reveals why the digitization of cash transactions is an important piece of the puzzle. 

What are must-have traits of today’s POS systems?

Oliver Kapahnke: The most important objective of a modern POS system is to optimize operations and processes – both in the retail and food service sectors. That is to say, it relieves the staff of undue burdens, simplifies communication and subsequently improves customer service. More precisely, optimization, in this case, means the POS system must make the payment process easier and faster for customers, while it must simultaneously be intuitive and easy to use. It should also relieve employees from time-consuming and error-prone tasks such as counting money or making change.

More and more retailers rely on mobile or hybrid POS systems. What are the specific advantages of these solutions for merchants?

The benefits of using mobile and hybrid POS systems is the flexibility and universal usability. It allows retailers to give their customers fast and mobile payment options - anywhere. Having said that, while digital payment options are right on trend, nearly 75 percent of Germans still prefer to use cash. 

That’s why retailers are challenged to address the ambivalent consumer behavior of using analog and digital methods. Whether it’s self-checkouts, manned cash registers or point of sale systems with separate pay stations: POS terminals with integrated modern cash recycling solutions save resources at the cash points and meet current needs and market trends. Cash payments hardly take any time at all at the cash register. This saves time and creates more opportunities to talk with customers and increase customer loyalty. Last but not least, a modern cash recycling solution promotes the digitization of cash transactions. The process chain is optimized and costs are reduced as a result.

Man in suit, with glasses and blue tie smiles into the camera...
Source: GLORY GmbH

Can you integrate all key features into one of today’s devices, or do retailers still need multiple devices at the POS?

"The perfect all-rounder POS device that’s ideal for all retail applications has not been created yet. It really all depends on the specific requirements. But that’s OK because it is far more important to be able to customize a POS system to meet the specific needs of a business. You should be able to easily combine POS equipment with existing systems, resulting in a perfect total package. 

What are the latest POS system trends?

New technologies such as cloud-based POS systems, near-field communication or instant payments have grown increasingly popular. We also note that the cash register is becoming a way to obtain cash. With the recent decline in the number of banks and rising withdrawal fees, cashback services enjoy increasing popularity.

What are your plans for the future? What's next for GLORY?

Right now we are experiencing the digitization of cash management. Individual process steps, which used to run separately now turn into a process chain that ensures greater transparency. We can and want to be a driving force in this changed landscape. In the medium term, we will continue to pursue our "We enable a confident world" vision and strive to advance in other business segments as well – ranging from electronic payments to facial recognition technology and robotics.

For the past few weeks, we have been preparing for our GLORY INNOVATION FORUM, which will start tomorrow in Bonn. This marks the eight time industry stakeholders and experts meet to discuss cash technology solutions. We look forward to these two days.

Interview: Katja Laska

related articles:

popular articles:

Thumbnail-Photo: SALTO releases the SALTO Neo Cylinder
18.08.2020   #access control #access control systems

SALTO releases the SALTO Neo Cylinder

State of the art, wireless access control technology

SALTO Systems, a leading manufacturer of electronic access control solutions, has released the SALTO Neo Cylinder – a new electronic cylinder that offers more features and better functionality than any other cylinder on the market. ...

Thumbnail-Photo: IKI selects Reflexis Systems intelligent workforce management to...
13.10.2020   #personnel management #workforce deployment

IKI selects Reflexis Systems intelligent workforce management to optimize labour efficiency

Lithuanian retailer will work with StrongPoint to deploy Reflexis solutions in 228 stores and across 5,000 employees

Reflexis Systems (now part of Zebra Technologies), the leading provider of intelligent workforce management and execution solutions for multi-site businesses in retail, food service, hospitality and banking, today announced that IKI, one of ...

Thumbnail-Photo: Offline stores sales in US department stores decline by 75% in Q2 2020...
25.09.2020   #e-commerce #brick and mortar retail

Offline stores sales in US department stores decline by 75% in Q2 2020

... as e-commerce is set to grow by 20% in 2020

According to the research data analyzed and published by StockApps.com, US department stores reported a 75% drop in sales during Q2 2020. The report estimated a decline of 60% for the whole year, while predicting a 20% increase in e-commerce for the ...

Thumbnail-Photo: Evaluation tool for recyclable packaging
10.08.2020   #sustainability #software applications

Evaluation tool for recyclable packaging

Fraunhofer UMSICHT tests Henkel's extended version for materials like paper and cardboard

Packaging protects products during transport and storage. In order to develop sustainable packaging and conserve resources, Henkel developed an evaluation tool that quickly and reliably checks plastic packaging for recyclability. The tool has now ...

Thumbnail-Photo: This is how retailers get their online business holiday-ready...
02.11.2020   #digital marketing #online marketing

This is how retailers get their online business holiday-ready

Checklist for supply chain optimization, SEO, and digital marketing

One thing is clear: in this pre-holiday period, many consumers will avoid the city centers and do their Christmas shopping online. That is why the big retail chains are already vying for consumers' attention. The small stores and local retailers ...

Thumbnail-Photo: Disposition and shelf maintenance in times of Corona...
19.08.2020   #POS marketing #shop equipment

Disposition and shelf maintenance in times of Corona

Tools for shelf management

The CPG industry is currently experiencing turbulent times just as much as retail. Challenges such as the ban on field sales force visits or the sudden increase in demand for some articles, which leads to gaps in the shelf and loss of sales, are ...

Thumbnail-Photo: Quantity discount on the WIMIsys PT51!
05.08.2020   #POS systems #displays

Quantity discount on the WIMIsys PT51!

From now until September 30th: 10% discount on the WIMIsys PT51 POS System when purchased together with a Swissbit TSE solution

Are you looking for TSE compliant POS solution for your customers in bakery, restaurant or retail shop? ...

Thumbnail-Photo: Checkout-free service at Giant Eagle’s GetGo Café+Market store...
07.09.2020   #self-checkout systems #app

Checkout-free service at Giant Eagle’s GetGo Café+Market store

Retrofitting an existing store

Grabango announced the launch of commercial service with one of its retail partners, Giant Eagle, Inc, owner of GetGo Café+Market. Grabango’s checkout-free system is now available to save shoppers time by letting them skip the line. The ...

Thumbnail-Photo: Pricing with agility at Conrad Electronic
03.11.2020   #electronic shelf labels (ESL) #price labels

Pricing with agility at Conrad Electronic

Managing flexible prices with digital shelf label technology

As one of the leading European distributors of electronics and technology, it is important for Conrad Electronic to show the right price at the right time. The retailer has therefore implemented Delfi Technologies’ automatic pricing solution ...

Thumbnail-Photo: Retail Asia Conference & Expo 2020 rescheduled to 11-13 November...
18.09.2020   #online trading #retail

Retail Asia Conference & Expo 2020 rescheduled to 11-13 November

New spacious exhibition location

Informa Markets, the organiser of Retail Asia Conference & Expo 2020, announced that the event will be further rescheduled from 17-19 November 2020, to 11-13 November 2020 at the Hong Kong Convention and Exhibition Centre (HKCEC), Hong Kong.The ...

Supplier

Axis Communications GmbH
Axis Communications GmbH
Adalperostraße 86
85737 Ismaning
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
Reflexis Systems GmbH
Reflexis Systems GmbH
Kokkolastr. 5-7
40882 Ratingen
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
Adasys GmbH – a Poindus Company
Adasys GmbH – a Poindus Company
Max-Planck-Straße 10
70806 Kornwestheim