services

Thumbnail-Photo: Brands failing to understand consumers on digital channels...
01.04.2015   #customer relationship management #services

Brands failing to understand consumers on digital channels

New research finds that 82 percent of consumers will switch after bad experience

Not being understood and companies that fail to acknowledge their feelings are the biggest consumer frustrations when dealing with brands through digital channels. 78% of UK consumers surveyed in Eptica research ranked getting a response ...

Thumbnail-Photo: UK brands leave over half of customer questions unanswered...
18.03.2015   #customer satisfaction #customer relationship management

UK brands leave over half of customer questions unanswered

Latest Eptica research sees Twitter overtake email for fast, accurate customer service

UK brands are failing to improve the customer service they offer, answering under half (48%) of questions asked via the email, Twitter and web channels, according to a new study.  Twitter is coming of age as a customer service channel with ...

Thumbnail-Photo: YouTube could replace the call centre, finds survey...
09.02.2015   #customer satisfaction #customer relationship management

YouTube could replace the call centre, finds survey

Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre

We are all now customer service representatives, with most of us preferring to resolve issues with companies by heading online to find similar experiences and opinions - even after we've bought something - a new study from Aspect Software ...

Thumbnail-Photo: Stationary retail as a market place for generations...
08.12.2014   #customer satisfaction #retail

Stationary retail as a market place for generations

In the old days, it was the market square; today's generation of elderly people likes to have a chat at the café integrated into the supermarket. Stationary retail is facing the challenge of a rapidly aging society. Veit Gregor Lange and ...

17.11.2014   #services #food technology

More men are grocery shopping

But they do so grudgingly, reports NPD

More men are grocery shopping for themselves or their families now than in the past, but they’re not happy about it, reports The NPD Group, a leading global information company. Men now represent 41 percent of all primary grocery shoppers, but ...

Thumbnail-Photo: Shoppers will spend more of their holiday budget in-store than online...
11.11.2014   #services #economic index

Shoppers will spend more of their holiday budget in-store than online

Despite potential seasonal barriers to store trips such as long lines, heavy traffic and limited merchandise selection, surveyed consumers anticipate spending the majority of their holiday budget in the "brick-and-mortar" store this year, ...

Thumbnail-Photo: Shoppers to spend 45 billion dollars in pre-Christmas retail sales...
10.11.2014   #services

Shoppers to spend 45 billion dollars in pre-Christmas retail sales

Peak retail industry body the Australian Retailers Association (ARA) said retailers could count on some steady improvement in retail sales over the Christmas period based on 2014 pre-Christmas sales predictions prepared by the ARA and research ...

03.07.2014   #services

NRA launches improved Restaurant TrendMapper Service

Online subscription offers the latest trends and analysis affecting the restaurant industry to help operators and other industry professionals enhance business performance The National Restaurant Association has launched a new and improved ...

Thumbnail-Photo: Store design is outdated after five or six years...
01.07.2014   #services #shop design

"Store design is outdated after five or six years"

Interview with Christoph Lay, architect and interior architect

Within every consumer is primarily a human being: when architect Christoph Lay talks about his ideas for store design and concepts, you quickly realize that a store doesn’t just have to visually need to keep up with the times, but that a ...

Thumbnail-Photo: 82% of retailers believe they provide a high level of customer experience...
12.06.2014   #services #quality of service

82% of retailers believe they provide a high level of customer experience

But 72% of consumers disagree

Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by ...

Thumbnail-Photo: Remote Services in Retail – Faster Maintenance, Better Service?...
02.12.2013   #services #quality of service

Remote Services in Retail – Faster Maintenance, Better Service?

Identifying problems before they arise

Retail hardware solutions are becoming more and more complex, and maintenance more elaborate –regardless of whether it is a checkout, a scale, a kiosk terminal or a mobile scanner. This also increases demands on manufacturer services. After ...

Thumbnail-Photo: The customer expects a working complete solution...
01.12.2013   #services #quality of service

"The customer expects a working complete solution"

Interview with Dr. Dieter Neumann, CEO of Acteos S.A.

Hardware and software solutions for retail are becoming more and more complex. Although this also makes them achieve much more, it places new demands on maintenance and service by manufacturers. In this interview, Dr. Dieter Neumann, CEO of Acteos ...

Thumbnail-Photo: Downtimes are not allowed
01.12.2013   #services #quality of service

"Downtimes are not allowed"

Interview with Wolfgang Künkler, VP Product Related Services at Wincor Nixdorf

What services do retailers expect from their IT service provider today? In this interview, Wolfgang Künkler, VP Product Related Services at Wincor Nixdorf, explains how maximum availability of POS systems and thus a cost-effective operation can ...

07.11.2013   #services #quality of service

Acuative Introduces ValuNet Field Pro Maintenance for Retailers

A new, proactive service and support model to maximize operational efficiency

Acuative, a leading provider of innovative retail technology services, products, and solutions, today announced the release of ValuNet Field Pro Maintenance. Developed specifically for the retail sector, ValuNet Field Pro offers a seamless field ...

24.07.2013   #consulting #services

NS Shopping Selects IBM to Transform Customer Experience with Mobile and Analytics Technologies

Leading South Korean home shopping network taps IBM

NS Shopping, a leading home shopping network in South Korea and part of the US$4.5 billion Harim Group, is working with IBM (NYSE: IBM) to transform the company by employing new tools to simultaneously improve customer experiences and the ...

01.03.2011   #services #software as a service (SaaS)

Netto Marken-Discount Launches Mobile Couponing

After the successful launch of its mobile marketing campaign, Netto Marken-Discount is now extending the project by adding mobile cou-poning. The pilot phase has been operating since the beginning of February. After this, mobile couponing will be ...

14.02.2011   #services

EuroShop 2011 Remote Services: Stable fresh good selling process, optimised device management

At this year’s EuroShop (26 February to 2 March – Hall 6, Stand E75), METTLER TOLEDO will simulate actual operation to demonstrate how retailers can use its high-performance InTouchSM Remote Services to guarantee the reliability of their ...

Thumbnail-Photo: Service at the point-of-sale (POS): How well do manufacturing and trade...
30.07.2010   #pos marketing #climate systems

Service at the point-of-sale (POS): How well do manufacturing and trade cooperate with each other?

Interview with Martina Sandrock, Managing Director of Iglo Germany

Martina Sandrock is one of the few female top managers in Germany. At the 11th ECR-Day in September in Hamburg, the boss of Iglo Germany will sit on the podium and discuss disputes and cooperative efforts between manufacturers and the food trade. ...

Thumbnail-Photo: Fitting service for hard- and software at the point-of-sale (POS)...
30.07.2010   #pos software #services

Fitting service for hard- and software at the point-of-sale (POS)

Interview with Thomas Hahn and Hildegard Gerhardy from IBM Germany

If you want to outfit a cashier station with new equipment, it’s not just technical data that counts. Software and service are often a deciding factor, because breakdowns are costly. Does the new equipment fit in with the old? Is the trend ...

Thumbnail-Photo: For clear and quick communication between companies and customers...
02.11.2009   #services

For clear and quick communication between companies and customers

Bizerba presents a mobile solution for service engineers

Bizerba, the technology company from Balingen, is expanding its mobile productivity service in the service portfolio to improve dialogue between customers and companies. “Especially in economically difficult times it is important for customer ...

02.10.2007   #services

The European Retail Academy

by Prof. Dr. Bernd Hallier

Founded in the middle of February 2005 , the European Retail Academy (ERA) has reached already in the middle of 2006 two world-records; it is the largest network of universities/universities of applied science which teach "retail". Its ...

Supplier

Handlink Technologies Inc
No.3 Prosperity Rd.1
4F Schinchu
Mettler-Toledo GmbH
Mettler-Toledo GmbH
Ockerweg 3
35396 Gießen
StrongPoint
StrongPoint
Schießstrasse 35
40549 Düsseldorf
Ingenico GmbH
Ingenico GmbH
Am Gierath 10
40885 Ratingen
Diners Club International
2500 Lake Cook Road
60031 Riverwoods
NeueNachricht
NeueNachricht
Ettighoffer Strasse 26a
53123 Bonn
Straker Translations
Prinzregentenstraße 54
80538 München
Diebold Nixdorf
Diebold Nixdorf
Heinz-Nixdorf-Ring 1
33106 Paderborn
Umdasch Shopfitting GmbH
Umdasch Shopfitting GmbH
Josef Umdasch Platz 1
3300 Amstetten
Memedia, Interaktive Medien & TV-Systeme
Weinbauernstraße 12a
81539 München
POPAI Deutschland e.V.
POPAI Deutschland e.V.
Rennstieg 15
47802 Krefeld
ComSol AG, Commercial Solutions
Toyota-Allee 99
50858 Kön
itxpress GmbH
Großbeerenstraße 26
12107 Berlin
TEKSO Kühlmöbel und Kältetechnik GmbH
An Groß St. Martin 6
50667 Köln
Manhillen Drucktechnik GmbH
Manhillen Drucktechnik GmbH
Schillerstraße 90
71277 Rutesheim
BÄRO GmbH & Co. KG
BÄRO GmbH & Co. KG
Wolfstall 54-56
42799 Leichlingen
Superdata GmbH
Superdata GmbH
Ruhrstr. 90
22761 Hamburg
Telefónica Germany GmbH & Co. OHG
Georg-Brauchle-Ring 23-25
80992 München