services

Thumbnail-Photo: YouTube could replace the call centre, finds survey...
09.02.2015   #customer satisfaction #customer relationship management

YouTube could replace the call centre, finds survey

Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre

We are all now customer service representatives, with most of us preferring to resolve issues with companies by heading online to find similar experiences and opinions - even after we've bought something - a new study from Aspect Software ...

Thumbnail-Photo: Stationary retail as a market place for generations...
08.12.2014   #customer satisfaction #retail

Stationary retail as a market place for generations

In the old days, it was the market square; today's generation of elderly people likes to have a chat at the café integrated into the supermarket. Stationary retail is facing the challenge of a rapidly aging society. Veit Gregor Lange and ...

17.11.2014   #services #food technology

More men are grocery shopping

But they do so grudgingly, reports NPD

More men are grocery shopping for themselves or their families now than in the past, but they’re not happy about it, reports The NPD Group, a leading global information company. Men now represent 41 percent of all primary grocery shoppers, but ...

Thumbnail-Photo: Shoppers will spend more of their holiday budget in-store than online...
11.11.2014   #services #economic index

Shoppers will spend more of their holiday budget in-store than online

Despite potential seasonal barriers to store trips such as long lines, heavy traffic and limited merchandise selection, surveyed consumers anticipate spending the majority of their holiday budget in the "brick-and-mortar" store this year, ...

Thumbnail-Photo: Shoppers to spend 45 billion dollars in pre-Christmas retail sales...
10.11.2014   #services

Shoppers to spend 45 billion dollars in pre-Christmas retail sales

Peak retail industry body the Australian Retailers Association (ARA) said retailers could count on some steady improvement in retail sales over the Christmas period based on 2014 pre-Christmas sales predictions prepared by the ARA and research ...

03.07.2014   #services

NRA launches improved Restaurant TrendMapper Service

Online subscription offers the latest trends and analysis affecting the restaurant industry to help operators and other industry professionals enhance business performance The National Restaurant Association has launched a new and improved ...

Thumbnail-Photo: Store design is outdated after five or six years...
01.07.2014   #services #shop design

"Store design is outdated after five or six years"

Interview with Christoph Lay, architect and interior architect

Within every consumer is primarily a human being: when architect Christoph Lay talks about his ideas for store design and concepts, you quickly realize that a store doesn’t just have to visually need to keep up with the times, but that a ...

Thumbnail-Photo: 82% of retailers believe they provide a high level of customer experience...
12.06.2014   #services #quality of service

82% of retailers believe they provide a high level of customer experience

But 72% of consumers disagree

Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by ...

Thumbnail-Photo: Remote Services in Retail – Faster Maintenance, Better Service?...
02.12.2013   #services #quality of service

Remote Services in Retail – Faster Maintenance, Better Service?

Identifying problems before they arise

Retail hardware solutions are becoming more and more complex, and maintenance more elaborate –regardless of whether it is a checkout, a scale, a kiosk terminal or a mobile scanner. This also increases demands on manufacturer services. After ...

Thumbnail-Photo: The customer expects a working complete solution...
01.12.2013   #services #quality of service

"The customer expects a working complete solution"

Interview with Dr. Dieter Neumann, CEO of Acteos S.A.

Hardware and software solutions for retail are becoming more and more complex. Although this also makes them achieve much more, it places new demands on maintenance and service by manufacturers. In this interview, Dr. Dieter Neumann, CEO of Acteos ...

Thumbnail-Photo: Downtimes are not allowed
01.12.2013   #services #quality of service

"Downtimes are not allowed"

Interview with Wolfgang Künkler, VP Product Related Services at Wincor Nixdorf

What services do retailers expect from their IT service provider today? In this interview, Wolfgang Künkler, VP Product Related Services at Wincor Nixdorf, explains how maximum availability of POS systems and thus a cost-effective operation can ...

07.11.2013   #services #quality of service

Acuative Introduces ValuNet Field Pro Maintenance for Retailers

A new, proactive service and support model to maximize operational efficiency

Acuative, a leading provider of innovative retail technology services, products, and solutions, today announced the release of ValuNet Field Pro Maintenance. Developed specifically for the retail sector, ValuNet Field Pro offers a seamless field ...

24.07.2013   #consulting #services

NS Shopping Selects IBM to Transform Customer Experience with Mobile and Analytics Technologies

Leading South Korean home shopping network taps IBM

NS Shopping, a leading home shopping network in South Korea and part of the US$4.5 billion Harim Group, is working with IBM (NYSE: IBM) to transform the company by employing new tools to simultaneously improve customer experiences and the ...

01.03.2011   #services #software as a service (SaaS)

Netto Marken-Discount Launches Mobile Couponing

After the successful launch of its mobile marketing campaign, Netto Marken-Discount is now extending the project by adding mobile cou-poning. The pilot phase has been operating since the beginning of February. After this, mobile couponing will be ...

14.02.2011   #services

EuroShop 2011 Remote Services: Stable fresh good selling process, optimised device management

At this year’s EuroShop (26 February to 2 March – Hall 6, Stand E75), METTLER TOLEDO will simulate actual operation to demonstrate how retailers can use its high-performance InTouchSM Remote Services to guarantee the reliability of their ...

Thumbnail-Photo: Service at the point-of-sale (POS): How well do manufacturing and trade...
30.07.2010   #pos marketing #climate systems

Service at the point-of-sale (POS): How well do manufacturing and trade cooperate with each other?

Interview with Martina Sandrock, Managing Director of Iglo Germany

Martina Sandrock is one of the few female top managers in Germany. At the 11th ECR-Day in September in Hamburg, the boss of Iglo Germany will sit on the podium and discuss disputes and cooperative efforts between manufacturers and the food trade. ...

Thumbnail-Photo: Fitting service for hard- and software at the point-of-sale (POS)...
30.07.2010   #pos software #services

Fitting service for hard- and software at the point-of-sale (POS)

Interview with Thomas Hahn and Hildegard Gerhardy from IBM Germany

If you want to outfit a cashier station with new equipment, it’s not just technical data that counts. Software and service are often a deciding factor, because breakdowns are costly. Does the new equipment fit in with the old? Is the trend ...

Thumbnail-Photo: For clear and quick communication between companies and customers...
02.11.2009   #services

For clear and quick communication between companies and customers

Bizerba presents a mobile solution for service engineers

Bizerba, the technology company from Balingen, is expanding its mobile productivity service in the service portfolio to improve dialogue between customers and companies. “Especially in economically difficult times it is important for customer ...

02.10.2007   #services

The European Retail Academy

by Prof. Dr. Bernd Hallier

Founded in the middle of February 2005 , the European Retail Academy (ERA) has reached already in the middle of 2006 two world-records; it is the largest network of universities/universities of applied science which teach "retail". Its ...

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Superdata GmbH
Superdata GmbH
Ruhrstr. 90
22761 Hamburg
valuephone GmbH
valuephone GmbH
Waldstr. 7
08261 Schöneck
GS1 Germany GmbH
GS1 Germany GmbH
Maarweg 133
50825 Köln
IBM Deutschland GmbH
IBM Deutschland GmbH
Karl-Arnold-Platz 1 a
40474 Düsseldorf
GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg
ICS International AG
ICS International AG
Siemensstr. 11
61267 Neu-Anspach
Mettler-Toledo GmbH
Mettler-Toledo GmbH
Ockerweg 3
35396 Gießen
Detego GmbH
Detego GmbH
Hans-Resel-Gasse 17a
8020 Graz
Acteos GmbH & Co.KG
Acteos GmbH & Co.KG
Talhofstrasse 30a
82205 Gilching
SES-imagotag Deutschland GmbH
SES-imagotag Deutschland GmbH
Bundesstraße 16
77955 Ettenheim
Umdasch Shopfitting GmbH
Umdasch Shopfitting GmbH
Josef Umdasch Platz 1
3300 Amstetten
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
BÄRO GmbH & Co. KG
BÄRO GmbH & Co. KG
Wolfstall 54-56
42799 Leichlingen
Bizerba SE & Co. KG
Bizerba SE & Co. KG
Wilhelm-Kraut-Straße 65
72336 Balingen
ORACLE Deutschland B.V. & Co. KG
ORACLE Deutschland B.V. & Co. KG
Salzufer 8
10587 Berlin
TEKSO Kühlmöbel und Kältetechnik GmbH
An Groß St. Martin 6
50667 Köln
AHT Cooling Systems GmbH
AHT Cooling Systems GmbH
Sonntagshornstraße 19
83278 Traunstein
APG Cash Drawer (Germany)
APG Cash Drawer (Germany)
Leichtmetallstr. 22a
42781 Haan-Gruiten