Photo: customer satisfaction

customer satisfaction

Technological advance, personal advice, fast service or delivery: What makes customers happy?

Thumbnail-Photo: Magical shopping experience
10.06.2021   #customer satisfaction #app

Magical shopping experience

Finally Harry Potter fans can visit the official Harry Potter flagship store New York City

Harry Potter New York will set a new standard for themed retail, combining breath-taking design, exquisite craftsmanship, hand-crafted props, exciting interactive elements and exclusive products - inviting fans to experience the Wizarding World in a ...

Thumbnail-Photo: FedEx strengthens e-commerce offering
09.06.2021   #e-commerce #customer satisfaction

FedEx strengthens e-commerce offering

Expansion of international day-definite delivery service FedEx International Connect Plus across Europe

Following the successful launch of FedEx International Connect Plus (FICP) in January 2021, FedEx has expanded access to its day-definite e-commerce delivery service. The service is now available in the UK, Germany, France, Italy, Spain, Poland, ...

Thumbnail-Photo: Hot on the trail of the newest trends
04.06.2021   #e-commerce #customer satisfaction

Hot on the trail of the newest trends

OTTO uses a new in-house tool for trend research

Together with Google, the online retailer OTTO has developed a dashboard that helps identify "whitespots" - missing brands and products. The tool called MANGO builds on Google's Merchant Analytics Center and, in addition to its own ...

Thumbnail-Photo: Gen Z shopping journeys start on Social Media...
28.05.2021   #online trading #e-commerce

Gen Z shopping journeys start on Social Media

Findings reveal generational shopping preferences: purchases are mostly made on third-party websites

Leading digital experience platform provider Optimizely (formerly Episerver) today announced new survey data revealing the nuanced preferences of Gen Z and Millennial consumers as we begin to emerge from the pandemic. The survey, which polled 1,000 ...

Thumbnail-Photo: Post Corona wardrobe refresh
21.05.2021   #e-commerce #brick and mortar retail

Post Corona wardrobe refresh

More than half of the Canadians plan to buy new clothing when the pandemic is over

More than 50% of Canadian consumers plan to purchase new clothing once pandemic restrictions are relaxed, according to a new report from The NPD Group. The desire for a wardrobe refresh is even stronger when it comes to consumers aged 18-34 as over ...

Thumbnail-Photo: Post-corona ‚feel-better situation‘ for consumers...
12.05.2021   #brick and mortar retail #customer satisfaction

Post-corona ‚feel-better situation‘ for consumers

Economy could see the fastest growth since 1980s when the crisis is over

With more businesses reopening and bringing employees back to work, the U.S. economy is on firm footing and could see its fastest growth in more than three decades, National Retail Federation Chief Economist Jack Kleinhenz said today.“While ...

Thumbnail-Photo: Lowes introduces enhanced shopping experience for Pro customers...
21.04.2021   #brick and mortar retail #customer satisfaction

Lowe's introduces enhanced shopping experience for Pro customers

Exclusive offers, such as perks, new products and services

Lowe's announced its next major step as the New Home for Pros by launching a tailored store shopping experience created specifically for Pros. The Pro customer shops at Lowe's significantly more often than DIY customers, so the upgrades were ...

Thumbnail-Photo: Retailers cite conversion optimization as the #1 ecommerce challenge...
25.03.2021   #online trading #e-commerce

Retailers cite conversion optimization as the #1 ecommerce challenge

State of payments across retail in Europe

Mollie, payment service provider in Europe, has published research unveiling the state of payments in retail today as well as the challenges and opportunities in the retail market following a turbulent year. For example, when asked the biggest ...

Thumbnail-Photo: Touchless Feedback
16.03.2021   #customer satisfaction #customer relationship management

Touchless Feedback

The Wall Street Journal published an article about Instant Feedback ‘Smiley’ Buttons

The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The article ...

Thumbnail-Photo: Retail industry lags behind in customer experience strategy...
03.03.2021   #customer satisfaction #digitization

Retail industry lags behind in customer experience strategy

Lack of data and analytics hinders successful customer experience delivery

NTT Ltd. announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers ...

Thumbnail-Photo: U.S. consumer satisfaction dropped for pickup service...
03.03.2021   #customer satisfaction #delivery

U.S. consumer satisfaction dropped for pickup service

Total U.S. online grocery sales grew 15% in 2021/01 vs. 2020/11

The total U.S. online grocery market posted $9.3 billion in sales during January as more than 69.7 million U.S. households placed on average 2.8 orders across delivery, pickup and ship-to-home according to the Brick Meets Click/Mercatus ...

Thumbnail-Photo: Rapid click & collect service in Australia
19.02.2021   #brick and mortar retail #customer satisfaction

Rapid click & collect service in Australia

Coles to launch 90-minute Click&Collect Rapid offer on supermarket range

Coles is the first major retailer to launch 90-minute click & collect in Australia, making it even easier for busy Australians to shop with Coles Online. Now available at more than 400 Coles supermarkets nationally, Click&Collect Rapid ...

Thumbnail-Photo: First free masks-vending bus in Saigon, Vietnam...
18.02.2021   #customer satisfaction #coronavirus

First free masks-vending bus in Saigon, Vietnam

Community event "Bus Mask"

DONY Garment Company, a subsidiary of DONY International Corporation and one of the largest manufacturers of workwear, casual clothing, and uniforms in Viet Nam, has responded to the threat of the COVID-19 pandemic by designing and manufacturing a ...

Thumbnail-Photo: Skilled returns management for more customer loyalty...
03.02.2021   #online trading #e-commerce

Skilled returns management for more customer loyalty

International returns management: transparent, fast, sustainable

On Jan. 27, 2021, the new edition of "retail salsa - Spice up your community," the new webtalk format from iXtenso and EuroShop, took place.The topic of the afternoon: the squeeze of lemon for your returns management.Want to know what ...

Thumbnail-Photo: 5 reasons outsourcing logistics is the way to go...
11.01.2021   #e-commerce #customer satisfaction

5 reasons outsourcing logistics is the way to go

Meeting customer expectations in the age of ecommerce

The rise of e-commerce is a pervasive force that ripples through every part of the global supply chain, calling for faster and more efficient shipping. As a result, there has been a significant increase in the adoption of logistics service ...

Thumbnail-Photo: A splash of lime for your returns management...
01.01.2021   #online trading #customer satisfaction

A splash of lime for your returns management

Our webtalk "retail salsa" at 4:00 pm on 2021/01/27

Cross-order e-commerce continues to boom and is no longer on the margins. Due to Corona Pandemic, but also due to action days such as Black Friday or Cyber Monday, the quantity of parcels is going through the roof and so is the return rate. Too ...

Thumbnail-Photo: Swiss Brand Ons new flagship store
29.12.2020   #brick and mortar retail #customer satisfaction

Swiss Brand On's new flagship store

New standards for retail?

Swiss performance running brand On opens its global flagship store today, On NYC, located at 363 Lafayette Street in New York, NY. On has pioneered a design-centric and technologically driven approach to the in-store consumer experience. Centered ...

Thumbnail-Photo: Bra-shopping during COVID-19 pandemic
15.12.2020   #brick and mortar retail #customer satisfaction

Bra-shopping during COVID-19 pandemic

M&S launches contact-free bra fit service in England & Wales

On Thursday 3rd December M&S has launched a contact-free bra fit service at 64 of its biggest stores in England & Wales.The contact-free offering will be run by M&S’s team of lingerie experts and the consultations will include the ...

Thumbnail-Photo: Shopping experience thanks to electronic shelf labels...
10.11.2020   #brick and mortar retail #customer satisfaction

Shopping experience thanks to electronic shelf labels

A unique customer experience at new danish gaming store

At the end of August 2020, Denmark's new gaming universe Games N 'Gadgets opened its doors to gamers and game-loving people in the center of Horsens city. Games N 'Gadgets offers everything within gaming, gadgets and computer ...

Thumbnail-Photo: Boom time for bicycle retailers
28.09.2020   #online trading #brick and mortar retail

Boom time for bicycle retailers

What is the recipe for success? iXtenso visited three bicycle retailers

What does it take to be successful during these growth times? iXtenso looks at three very different retailers – from online, to offline and all that lies between. Find out more in our exclusive video! ...

Thumbnail-Photo: Stay on top of things with Axis
21.09.2020   #online trading #customer satisfaction

Stay on top of things with Axis

Process visualization of your deliveries

Especially in times of increased shipping volumes, returns are creating unexpected challenges for online retailers and fulfillment providers. Efficient commissioning and shipping processes are particularly important here. In the webinar by Axis ...

Thumbnail-Photo: Better customer care on Twitter leads to increase in customer...
18.09.2020   #customer satisfaction #customer relationship management

Better customer care on Twitter leads to increase in customer satisfaction

Responses to queries on social media impact service quality perception

Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company's social media site to connect with customer service. New research in the INFORMS ...

Thumbnail-Photo: Please give us shopping, events, and emotions!...
15.09.2020   #online trading #customer satisfaction

Please give us shopping, events, and emotions!

What should cities do to attract more visitors?

Online retail, coronavirus pandemic, monotony – city centers are fighting many battles these days. But although times might be tough for brick-and-mortar businesses, all is not lost when it comes to pedestrian zones.However, retailers should ...

Thumbnail-Photo: Grocery consumers increasingly anxious about rising food prices...
31.08.2020   #customer satisfaction #coronavirus

Grocery consumers increasingly anxious about rising food prices

U.S. had the largest increase of any country in the dunnhumby Worry Index, corresponding to strong uptick in U.S. COVID-19 cases

dunnhumby, the global leader in customer data science, today released findings from a multi-phased, worldwide study of the impact of COVID-19 on customer attitudes and behavior. The dunnhumby Consumer Pulse Survey found that the U.S. ...

Thumbnail-Photo: Delivery services: consumer and climate benefits...
14.08.2020   #e-commerce #customer satisfaction

Delivery services: consumer and climate benefits

Sustainable logistics solutions for last mile delivery

Convenient, fast, and affordable. By now, "sustainable" has also been added to the list of what makes for the perfect online ordering process. That’s why retailers and delivery services must rethink their ...

Thumbnail-Photo: Getting a taste for grocery deliveries
14.08.2020   #e-commerce #customer satisfaction

Getting a taste for grocery deliveries

What are the best online grocery delivery options?

Bread, cucumbers, tomatoes, pasta, butter ... Brick-and-mortar stores are no longer the only place where consumers turn to for their groceries. The COVID-19 crisis has spurred a boom in food delivery services. So how do groceries end up in your ...

Thumbnail-Photo: 4 tips on how to handle customer complaints
13.08.2020   #customer satisfaction #consulting

4 tips on how to handle customer complaints

How you can effectively respond to negative reviews and use them to be a benefit to your company

Most retailers don’t like customer complaints. Plus, they also mean extra work. Yet ignoring complaints is not a great long-term strategy because any bad customer experience can haunt your brand if it becomes public. That’s why retailers ...

Thumbnail-Photo: The importance of effective complaint management...
12.08.2020   #customer satisfaction #customer relationship management

The importance of effective complaint management

A strategic and cross-channel approach to handling negative customer experiences

Customers are more demanding than ever, while brand loyalty is declining. Even a couple of negative experiences can alienate consumers and erode loyalty. Shoppers increasingly share bad reviews and complaints on public communication channels for ...

Thumbnail-Photo: Online retailers need to better inform customers about the status of...
21.07.2020   #online trading #e-commerce

Online retailers need to better inform customers about the status of their orders

E-Commerce Shipping Study 2020 by parcelLab

parcelLab has analysed for the second time the shipping services of 100 of the largest German online shops (according to EHI). The results show that 1 in 4 retailers in Germany only send a single email to their customers after their checkout. This ...

Thumbnail-Photo: Surge in dual channel grocery shopping
03.07.2020   #online trading #e-commerce

Surge in dual channel grocery shopping

Supermarkets show strongest online grocery shopper growth during pandemic

Overall, 50% of in-store supermarket shoppers in the last 30 days also ordered groceries online. This shopping behavior is more common with Gen Z and Millennials, and to a lesser degree Gen X, followed more distantly by Boomers and the Silent ...

Thumbnail-Photo: Word-of-mouth marketing: effective strategy
26.06.2020   #customer satisfaction #marketing

Word-of-mouth marketing: effective strategy

Study says arrogance is the secret to sales

A new study from Michigan State University published in Journal of the Academy of Marketing Science shows that leveraging consumer arrogance might be marketers' most effective strategy for promoting their brands and products."Arrogance is ...

Thumbnail-Photo: Augmented reality in online shopping
09.06.2020   #online trading #e-commerce

Augmented reality in online shopping

Study finds that augmented reality reduces the number of returns

A recent survey found that online shoppers return 70 percent of the clothing they order, more than any other category of purchase. This has an indirect but real impact on the environment.Online shoppers tend to order multiple sizes and colors, with ...

Thumbnail-Photo: The safety barrier you need right now
02.06.2020   #customer satisfaction #security

The safety barrier you need right now

Poindus ProShield is an effective protection screen.

Safeguards like social distancing implemented in-store during staff-customer interactions are enhanced with our ProShield, an effective protection screen that provides an additional layer of protection for cashiers & customers at the point of ...

Thumbnail-Photo: WhatsApp Business: A direct line to customers...
29.05.2020   #customer satisfaction #customer relationship management

WhatsApp Business: A direct line to customers

About the installation, functions and advantages of the app

WhatsApp is a popular communication channel used by millions of people worldwide. Now small and medium-sized retailers or restaurants can use WhatsApp Business to quickly and easily engage and interact with their customers and build customer ...

Thumbnail-Photo: Customized lighting: the marriage of technology and creative design...
26.05.2020   #customer satisfaction #lighting concepts

Customized lighting: the marriage of technology and creative design

Interview with Pierluigi Gusmani, International Sales Director at Imoon

The Italian company Imoon has already done the right lighting for big food retailers like Carrefour, Coop, E.Leclerc, Warner’s Budgens and Globus. Charismatic Pierluigi Gusmani talks about the current developments of customized solutions and ...

Thumbnail-Photo: Helpful customization or furtive manipulation?...
26.02.2020   #customer satisfaction #data management

Helpful customization or furtive manipulation?

How Germans see personalization of online services

To ensure that our online experience is closely tailored to our interests and preferences, algorithms collect our personal data and analyze our online behavior. The data collected are used to infer sensitive information and to shape our digital ...

Thumbnail-Photo: When is the customer especially HAPPY?
26.02.2020   #customer satisfaction #customer relationship management

When is the customer especially HAPPY?

155.9 million data points from over 1,000 retailers globally reveals happiest and unhappiest retail seasons

Easter is the unhappiest major retail event of the year, while shoppers love Halloween shopping, according to data from the world’s leading customer feedback solution, HappyOrNot.The Finnish technology company, which works with retailers such ...

Thumbnail-Photo: Checkpoint: Commitment to the shopping experience...
19.02.2020   #brick and mortar retail #customer satisfaction

Checkpoint: Commitment to the shopping experience

Technologies for satisfied customers

Are you wondering how you can deliver a seamless shopping experience to your customers? Checkpoint's experts provide retailers with three ways to make your customers even happier. Watch the video to learn more. ...

Thumbnail-Photo: The cash register capable of everything
18.02.2020   #customer satisfaction #epos systems

The cash register capable of everything

Flexible use from manned checkout to self-checkout point

Customers walking through the store with their own cash register on hand? This versatility of shop technology and shop fittings corresponds to the change in brick and mortar retail. MAGO wants to help retailers to meet this challenge with ...

Thumbnail-Photo: Deal for personal data in luxury segment
13.02.2020   #customer satisfaction #data management

Deal for personal data in luxury segment

Affluent consumers demand security, privacy and personalization in exchange for personal information

Affluent U.S. consumers demand stringent safeguards on the security and privacy of their personal data from companies that collect their information, according to a new Luxury Institute survey of Americans earning at least 150,000 dollars per year. ...

Thumbnail-Photo: What you want is what you need!
07.02.2020   #e-commerce #brick and mortar retail

What you want is what you need!

Retail experience – What shoppers want and how to implement

E-commerce has significantly changed how people shop, and push retailers to rethink the role of their stores. With change being a constant and continually accelerating, there is truly only one way to learn what shoppers want and expect their ...

Thumbnail-Photo: Five customer experience considerations for retailers...
04.02.2020   #customer satisfaction #payment systems

Five customer experience considerations for retailers

From forethought to a proper execution

Anyone can sell a product, and customers have plenty of choices when making a purchase. So how does a retailer stand out from the crowd to keep customers coming back? It all comes down to the kind of customer experience you deliver.It’s no ...

Thumbnail-Photo: Americans expect privacy controls
03.02.2020   #customer satisfaction #customer analysis

Americans expect privacy controls

4 out of 5 people want a privacy law to protect personal data

73 percent of people would pay more to online services companies to ensure they did not sell or use their data for marketing, while 77 percent would stop shopping at their favorite retailer altogether if the retailer did not keep their personal data ...

Thumbnail-Photo: Innovation in sales!
30.01.2020   #online trading #brick and mortar retail

Innovation in sales!

N3XT by MediaMarktSaturn – finding ideas for customers and company

What do customers want? How can you create a more intense and powerful shopping experience? And what new technologies and innovations can help in this endeavor? MediaMarktSaturn has set up its own innovation unit to find answers to these and similar ...

Thumbnail-Photo: New research shows live chats can increase sales by nearly 16 percent...
27.01.2020   #online trading #e-commerce

New research shows live chats can increase sales by nearly 16 percent

Sellers with limited feedback benefit the most

Live chat tools allow for communication between sellers and buyers. They are popular instruments for e-commerce sites that don't have the advantage of face-to-face communication that brick-and-mortar stores do. New research in the INFORMS ...

Thumbnail-Photo: Britain’s thrifty young fashionistas
24.01.2020   #customer satisfaction #sustainability

Britain’s thrifty young fashionistas

More than half of 25-34-year-olds buy second-hand clothes

Savvy young Brits are buying, selling, mending, swapping and renting their clothes, according to the latest research from Mintel.‘Thrifting’ is the way forward among young British fashion shoppers, as Mintel research shows that in the ...

Thumbnail-Photo: Blind Date is so yesterday! Know your customers!...
13.01.2020   #customer satisfaction #customer relationship management

Blind Date is so yesterday! Know your customers!

Customer loyalty: Personalizing your customer communications – across all channels

Is brand loyalty dead? These days, consumers no longer buy the same brand of goods for life. They want personalized offers for products that meet their specific needs. That’s why it is more important than ever for retailers to retain and ...

Thumbnail-Photo: The greenconsumption effect
23.12.2019   #customer satisfaction #retail

The greenconsumption effect

Concordia research shows that using green products leads to a warm glow in shoppers

Canadians spend a lot of money around this time of year, on gifts, food, entertainment and travel. In its annual study of holiday season spending habits, the accounting firm PwC estimates that the average Canadian consumer will drop close to $1,600 ...

Thumbnail-Photo: What do people around the world buy?
16.12.2019   #online trading #e-commerce

What do people around the world buy?

Global fashion search engine Lyst reveals trends in online shopping behavior

High-quality and contemporary fashion: Online shoppers can find fashion’s hottest brands and products using the search engine Lyst and learn everything about the latest fashion must-haves. iXtenso spoke with Eva Lindner, Marketing ...

Thumbnail-Photo: Digital and local
09.12.2019   #brick and mortar retail #customer satisfaction

Digital and local

Hannover startup creates fashion search engine for downtown stores

In early 2020, the BLVD startup will pilot an app of the same name into the market. The app aims to create a pleasant shopping experience in city centers by avoiding unnecessary routes and tedious searches. During the EHI Technology Days 2019, ...

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iXtenso - retail trends
iXtenso - retail trends
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FeedbackNow
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Ingenico GmbH
Am Gierath 10
40885 Ratingen
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Inspire Technologies GmbH
Leopoldstraße 1
78112 St.Georgen
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Vecara GmbH
Königsallee 43
71638 Ludwigsburg
Botfuel
137 Boulevard de Sebastopol
75002 Paris
ELEKTRA GmbH
ELEKTRA GmbH
Werkstraße 7
32130 Enger
ORACLE Deutschland B.V. & Co. KG
ORACLE Deutschland B.V. & Co. KG
Salzufer 8
10587 Berlin
ShopperTrak
ShopperTrak
St John's Court, Easton St, High Wycombe
Buckinghamshire HP11 1JX
Gastro-Cool GmbH & Co. KG
Gastro-Cool GmbH & Co. KG
Hans-Böckler-Str. 8
47877 Willich
MAGO S.A.
RUSIEC ALEJA KATOWICKA 119/121
05-830 Nadarzyn
Mitel Deutschland GmbH
Mitel Deutschland GmbH
Zeughofstrasse 1
10997 Berlin
Synovate GmbH
Synovate GmbH
Bramfelder Str. 115
22305 Hamburg
BONAGO Incentive Marketing Group
BONAGO Incentive Marketing Group
Aschauer Str. 28
81549 München
Detego GmbH
Detego GmbH
Hans-Resel-Gasse 17a
8020 Graz
Pierhouse Business Solutions Ltd
Pierhouse Business Solutions Ltd
2 Bourne Mill Business Park, Guildford Road, Farnham
GU9 9PS Surrey
Motorola Solutions Germany GmbH
Motorola Solutions Germany GmbH
Telco Kreisel 1
65510 Idstein
Checkpoint Systems GmbH
Checkpoint Systems GmbH
Ersheimer Str. 69
69434 Hirschhorn a. Neckar
Concept International GmbH
Concept International GmbH
Zweibrückenstr. 5-7
80331 München