customer satisfaction

Thumbnail-Photo: Same-Day Delivery: Tips for small retail businesses...
26.07.2018   #e-commerce #customer satisfaction

Same-Day Delivery: Tips for small retail businesses

“The delivery time window option in the evening is a great hit": Interview with Arne Schulke, Professor for Management Control & Leadership

Few local retailers are brave enough to offer same-day delivery. They should use their "business savvy”, suggests logistics expert Arne Schulke of the iubh International University of Applied Sciences Bad Honnef. He offers practical tips, ...

Thumbnail-Photo: Mergers and acquisitions expected to drive growth...
24.07.2018   #customer satisfaction #digitization

Mergers and acquisitions expected to drive growth

Retailers look to new technologies and improving customer experience

The overwhelming majority of U.S. chief executive officers (83 percent) in the consumer and retail (C&R) industry say they are very confident about the growth prospects of their companies over the next three years – far more optimistic ...

Thumbnail-Photo: Nike’s new store was located and stocked by you, Los Angeles...
19.07.2018   #customer satisfaction #customer analysis

Nike’s new store was located and stocked by you, Los Angeles

“Sunsets on Melrose”, a re-imagined walkthrough of a typical LA day

Research into the insights and behavior of NikePlus members in Los Angeles shows that they are running and style obsessed. They are on the competitive side but are also visionaries. That reality is what spurred Nike to develop Nike Live, a ...

Thumbnail-Photo: Does your vendor deliver partner value?
19.07.2018   #customer satisfaction #pos communications

Does your vendor deliver partner value?

7 ways to check

POS resellers are essential to a vendor’s strategy to target its products to the right market. Without the benefit of channel partnerships, vendors would be hard-pressed to gain brand mindshare. But not all vendors deliver the same value, ...

Thumbnail-Photo: Perfectly fitting clothes to prevent retail returns...
13.07.2018   #e-commerce #consulting

Perfectly fitting clothes to prevent retail returns

Product recommendations based on a person’s body data

Interview with René Stampfl, Sales Director at Fision Technologies How wonderful it would be if the clothes you order online would fit you perfectly right out of the box. What sounds like wishful thinking, could soon become a ...

Thumbnail-Photo: California privacy law
04.07.2018   #data management #customer satisfaction

California privacy law

Retailers say customer service will suffer

The National Retail Federation called new state privacy legislation expected to be signed into law in California today “deeply flawed” and said customer service could be severely hampered if the legislature fails to address ...

Thumbnail-Photo: New Sales Director at Mood Media
29.06.2018   #customer satisfaction #customer analysis

New Sales Director at Mood Media

Heike Fortmann-Weyers has been appointed as the new Sales Director

Fortmann-Weyers reports directly to Linda Ralph, VP of International Business Development at Mood Media, the leading international provider of in-store media. For more than eight decades, the company has been improving the customer experience at the ...

Thumbnail-Photo: More than just a love of food
29.06.2018   #customer satisfaction #shopfitting

More than just a love of food

New EDEKA Zurheide invites you to stay

Düsseldorf features a new gem since earlier this year. EDEKA Zurheide Feine Kost has opened its largest supermarket to date in Berliner Allee. After three years of construction, it has opened its doors for business. The impressive building, ...

Thumbnail-Photo: Employee engagement affecting customer experience...
25.06.2018   #customer satisfaction

Employee engagement affecting customer experience

"A mix of metrics to measure CX"

Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such ...

Thumbnail-Photo: Retail food and beverage
13.06.2018   #customer satisfaction #food retail

Retail food and beverage

Understanding the natural, organic and clean label consumer

The belief that natural, organic, and humane agricultural practices produce foods that are healthier, tastier, or more nutritious is widespread among the general adult population. These convictions, especially among consumers who seek out clean ...

Thumbnail-Photo: U.S. and EU retailers release industry approach to new GPDR...
04.06.2018   #customer satisfaction #General Data Protection Regulation (GDPR)

U.S. and EU retailers release industry approach to new GPDR

Retailers must find appropriate methods for new data protection regulations compliance

The National Retail Federation and EuroCommerce released a paper that addresses operational challenges retailers in both the United States and the European Union face as they implement programs to comply with new EU data protection ...

Thumbnail-Photo: German retailer roll-out of NCR self-checkouts...
01.06.2018   #customer satisfaction #self-checkout systems

German retailer roll-out of NCR self-checkouts

Kaufland creates new flexibility for changing customer shopping habits

NCR Corporation, a global leader in omni-channel solutions, announced that its self-checkout solution is a key part of Kaufland’s store reinvention initiative. The German hypermarket chain embarked on a store transformation journey to help ...

Thumbnail-Photo: Mastercard retires customer signatures
26.04.2018   #customer satisfaction #payment systems

Mastercard retires customer signatures

Merchants newly empowered to simplify and speed store checkout

Mastercard announced that merchants in the U.S. and Canada can forego cardholder signatures for in-store credit and debit purchases, effective on April 13. The goal is to speed customers through checkout lines and give merchants greater control ...

Thumbnail-Photo: Workwear and uniform manufacturers leverage e-commerce...
04.04.2018   #online trading #e-commerce

Workwear and uniform manufacturers leverage e-commerce

The Global Visionary Science Team at Frost & Sullivan reveals in their analysis - North American Workwear and Uniforms Market, Forecast to 2021 - that e-commerce is emerging as a viable and profitable channel for workwear and uniform ...

Thumbnail-Photo: UK consumers demand better, more detailed answers from brands...
29.03.2018   #customer satisfaction #customer relationship management

UK consumers demand better, more detailed answers from brands

94 percent say personalised answers will make them more loyal – with 84 percent switching to competitors if responses disappoint, according to Eptica research

Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91 percent of consumers ...

Thumbnail-Photo: Electronic pricing optimizes customer experience and employee...
29.03.2018   #customer satisfaction #customer relationship management

Electronic pricing optimizes customer experience and employee satisfaction

"The reduction of price errors is noticeable, and of course we are pleased to provide a much better customer experience." (Thomas Baeck)

In the end of 2017, Bauhaus in Tilst, Denmark, implemented electronic shelf labels on its more than 40,000 items. Since then, the electronic pricing has reduced the number of price errors significantly, increased the overall employee satisfaction on ...

Thumbnail-Photo: Omnichannel: engbers Männermode rolls out a new concept...
15.02.2018   #customer satisfaction #customer relationship management

Omnichannel: engbers Männermode rolls out a new concept

Numerous background processes but only one payment process at the point of sale system

The men’s clothing store engbers has recently completed the test phase of a new omnichannel solution for its in-store point of sale systems. Now the rollout starts in all 320 stores throughout Germany and Austria. The implementation primarily ...

Thumbnail-Photo: Virtus – a step up with footwear innovation...
06.02.2018   #customer satisfaction #app

Virtus – a step up with footwear innovation

Born out of one of Canada's best-respected shoemakers, the decade-long venture of Virtus atelier makes a new move

Since its beginning, proudly Canada-originated Virtus has been dedicated to winning customer’s hearts and heels with high-end quality comfortable service, preventative health and safety created by pioneering 3D scanning technology which did ...

Thumbnail-Photo: Changing the color of 3-D printed objects
02.02.2018   #customer satisfaction #printers

Changing the color of 3-D printed objects

Retail stores could to be able to customize products in real-time

3-D printing has come a long way since the first "rapid prototyping" patent was rejected in 1980. We've evolved from basic designs to a wide range of highly-customizable objects. Still, there's a big issue: once objects are ...

Thumbnail-Photo: ’Shoppertainment’ is the key to increasing sales in-store...
01.02.2018   #customer satisfaction #brick and mortar retail

’Shoppertainment’ is the key to increasing sales in-store

By Mark Thomson, Director of Retail Solutions, Zebra Technologies

In-store retail technology is evolving with great speed, and a growing trend for 2018 is ‘Shoppertainment’, a millennial-led trend where a trip to a shopping centre is as much as seeking an experience as coming home with a product. As ...

Thumbnail-Photo: What shop design can look like: The unique store of Mußler Beauty by...
29.01.2018   #consulting #digital signage

What shop design can look like: The unique store of Mußler Beauty by Notino

Online/offline symbiosis: Inspired by Arabian bazaars and current trends

Mattias Mußler hired Dittel Architekten to implement his new fragrance and beauty product store concept. At Stuttgart’s Gerber shopping mall, the team created an impressive design, which optimally complements the company’s ...

Thumbnail-Photo: Amazon is not the cause but the symptom
29.01.2018   #online trading #customer satisfaction

Amazon is not the cause but the symptom

"Retailers must finally take advantage of their opportunities and stop complaining"

Regardless of what you might think of Amazon, in 2017, the internet giant has pioneered more innovations than any other entity. Amazon Flex, Prime Now, and Amazon Fresh are just some of the projects the U.S. company created to explore new ways to ...

Thumbnail-Photo: Retail of the future: technologies for a smart customer journey...
17.01.2018   #digital signage #customer satisfaction

Retail of the future: technologies for a smart customer journey

Video report shows trends of EuroCIS 2018

The customer is the focus of tomorrow's Customer Journey. Retailers can use interactive, virtual and personalized offers to attract and inspire customers at home, especially in the digital age. We have tried out the latest technologies in the ...

Thumbnail-Photo: Proceed to checkout? Not on your mobile, say researchers...
15.01.2018   #e-commerce #mobile payment

Proceed to checkout? Not on your mobile, say researchers

Shoppers are much less likely to go through with their purchases if they are using phones and tablets to buy goods online

Shoppers hoping to bag a bargain in the post-Christmas sales are much less likely to go through with their purchases if they are using phones and tablets to buy goods online. This is because consumers often worry they are not seeing the full ...

Thumbnail-Photo: EuroCIS 2018: Detego shows digital InStore solutions for the fashion...
12.01.2018   #customer satisfaction #services

EuroCIS 2018: Detego shows digital InStore solutions for the fashion retail industry

Smart fitting room, chatbot und InStore software

Detego, a market leader in real-time business intelligence for the fashion retail industry, will showcase three of its software solutions at EuroCIS, taking place from February 27th to March 1st 2018 in Düsseldorf, Germany. Visitors to ...

Thumbnail-Photo: Click & Collect: More in-store sales thanks to store pickup...
08.01.2018   #online trading #e-commerce

Click & Collect: More in-store sales thanks to store pickup

Opportunity and challenge for the retail sector: Retailers can really benefit from this service

Click and Collect, In-Store Pickup, Click & Go: there are many terms that describe the store pickup process of online orders. Retailers can really benefit from this service; provided that they are armed with a professionally developed concept of ...

Thumbnail-Photo: Retail technology that delivers customer insight...
11.12.2017   #customer satisfaction #video surveillance

Retail technology that delivers customer insight

Use of video analysis for greater profitability and less inventory losses

How can analytics help improve the retail customer experience and ultimately drive sales? What additional customer insight can they provide? How can retailers use this information? And where should they start? These are some of the fundamental ...

Thumbnail-Photo: The high street surveillance revolution
05.12.2017   #customer satisfaction #video surveillance

The high street surveillance revolution

A journey towards intelligence

There is a great competitive force at work against high street retailers, one that continues to tempt customers into spending their hard-earned cash elsewhere. This is of course online shopping, with online sales rising 17 per cent following a ...

Thumbnail-Photo: Tackling the Black Friday sales
29.11.2017   #customer satisfaction #sales promotion

Tackling the Black Friday sales

Debenhams research reveals the amount of preparation customers make when Black Friday approaches

New research from British retailer Debenhams reveals the amount of preparation and planning shoppers put into making sure they get the item they want on Black Friday. The survey, which saw 2,000 shoppers across the UK questioned on their plans, ...

Thumbnail-Photo: Bioclimatic architecture: “The human body is a seismograph”...
27.11.2017   #shop building #customer satisfaction

Bioclimatic architecture: “The human body is a seismograph”

Only if the customer feels comfortable in the shop, he will spend time there doing his shopping

The need for sustainable architecture is becoming more and more widely recognized. According to Isabella Goldmann, managing partner of the architectural firm Goldmann & Partners, interior design based on the principles of bio-architecture does ...

Thumbnail-Photo: Promotions just as important to UK customers as product quality...
23.11.2017   #customer satisfaction #marketing research

Promotions just as important to UK customers as product quality

Study finds that promotions are a key factor in customers’ purchasing decisions when buying home and kitchen appliances

When it comes to buying home and kitchen appliances, British consumers admit that the right reward is just as important to them as quality of product. The independent study of 2,000 British adults, commissioned by 360insights, found that 17 ...

Thumbnail-Photo: Parcel lockers: around the clock delivery service...
22.11.2017   #online trading #e-commerce

Parcel lockers: around the clock delivery service

Interview with Gunnar Anger, managing director ParcelLock GmbH on the future of parcel delivery

A successful delivery significantly impacts how customers rate their shopping experience. That’s why new, flexible solutions along the entire supply chain are in great demand. This includes a universally accessible parcel locker system. Gunnar ...

Thumbnail-Photo: Perfect mannequins a turnoff for some consumers...
20.11.2017   #customer satisfaction #design

Perfect mannequins a turnoff for some consumers

That's the finding from a new UBC Sauder School of Business study

Mannequins' long legs, tiny waistlines and perfect busts can sour some shoppers on the products they're wearing, especially consumers who don't like the look of their own bodies. The study found that consumers who report lower ...

Thumbnail-Photo: The self-checkout paradox – faster or slower?...
20.11.2017   #epos systems #customer satisfaction

The self-checkout paradox – faster or slower?

Shopping experience feels faster and more efficient even if actual time takes a bit longer

One of the biggest benefits with self-checkouts is that the process feels faster and more convenient. The customers are more prone to leave the store with a smile after a few more minutes by the self-checkouts than after a shorter amount of time ...

Thumbnail-Photo: Racial profiling by retailers creates an unwelcome climate for black...
16.11.2017   #customer satisfaction #customer analysis

Racial profiling by retailers creates an unwelcome climate for black shoppers

Discrimination endured by black shoppers forces them to downplay their race or shy away from an activity among the most common and celebrated in American culture, according to new research. The study, "Shopping While ...

Thumbnail-Photo: Biologically effective lighting in retail
13.11.2017   #lighting systems #customer satisfaction

Biologically effective lighting in retail

Human-centric lighting benefits employees

Over the past ten years, energy efficiency thanks to LED technology has shaped both the lighting market and the retail sector. Lighting became more efficient, smarter and comparable in price with today’s halogen and similar lighting options. ...

Thumbnail-Photo: Music strengthens trust and reliability
19.10.2017   #customer satisfaction #customer relationship management

Music strengthens trust and reliability

Mood Media's before-and-after comparison shows the positive impact of music on the customer experience

Even branches away from the classical retail trade can have a positive effect on customers with the right music concept in their sales points. This is the result of a qualitative and quantitative study by Mood Media, the internationally leading ...

Thumbnail-Photo: Checkout maze: When cashiers vanish behind the terminal...
15.10.2017   #customer satisfaction #cashpoints, cash register, cash desk

Checkout maze: When cashiers vanish behind the terminal

Creating a positive effect at the POS area with a clear design

These days, point-of-sale terminals have to fulfill more and more functions – especially in the food retail industry. Retailers can also connect various peripherals that assume additional tasks. Yet this multitude of functions also entails ...

Thumbnail-Photo: Brands failing to deliver on chat customer experience...
29.09.2017   #consulting #customer satisfaction

Brands failing to deliver on chat customer experience

Only 15 percent of consumers are always happy with their chat services, an Eptica study finds

Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72 percent) of consumers say a good chat experience will make them more loyal – however ...

Thumbnail-Photo: 72 per cent of UK consumers frustrated by shopping...
19.09.2017   #customer satisfaction #marketing research

72 per cent of UK consumers frustrated by shopping

The figures show an improvement on last year’s measures

Year-long research shows that despite a seven per cent decline in frustration-levels over the last 12 months, many areas of omni-channel operation still fail to meet consumer expectations 72 percent of consumers say the experience of shopping in ...

Thumbnail-Photo: Top retail brands ranked with Personalization Index...
14.09.2017   #customer satisfaction #customer relationship management

Top retail brands ranked with Personalization Index

The Retail Personalization Index ranks brands on the quality and degree of personalization in their customer experience.

Sailthru, the leading cross-channel experience management platform for the world's top retail and media companies, today announces the debut of its first annual Retail Personalization Index, a ranking of 100 top retail brands according to how ...

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