customer analysis

You can only sell successfully to customers if you know them. Read about the latest methods and tools for customer analysis.

German drinks retailer utilising facial analysis for automatic age checks

Stand-alone solution MyCheckr for age verification by using cameras

Aldi and (e-)commerce in China

How the discounter is positioning itself in East Asia and what others can learn from it

MikMak rolls out e-commerce acceleration platform

Platform offers brands insights that drive business performance

Prioritising age assurance with biometric technology

Rely on algorithms and biometric technology for better prediction of and service to customers

Many paths lead to the checkout – or not!

Analyse and optimise the quality of digital customer experiences

Become the hero of your customers!

Optimise your international shipping strategy – here's how

NRF says GDP growth is slower but consumer spending remains positive

Gross domestic product isn’t likely to grow as much in the final months of 2022 as it did in the third quarter, but consumer spending should remain strong

Photo: Kraft Heinz optimizes product content for 3000 SKUs to win on the...

Kraft Heinz optimizes product content for 3000 SKUs to win on the digital shelf

Salsify assists Kraft Heinz in delivering a consistent brand experience across every digital and physical retail channel

More than one third of consumers plan to spend less this holiday season

Consumer preferences for online shopping fluctuates while popularity of omnichannel shopping continues to climb

US retailers expect a busy holiday season the next two months

Global Port Tracker report: With retailers well stocked, imports are slowing as holiday season ramps up

Insights on the 'Buy now, pay later' market in Latin America to 2028

The BNPL payment industry in Latin America has recorded strong growth over the last four quarters, supported by increased e-commerce penetration

Photo: Retail sustainability strategies lag as inflation threatens to pause...

Retail sustainability strategies lag as inflation threatens to pause investment

Bain & Company urges retailers to nudge consumers towards more sustainable behaviors and focus more on circular consumption models that reduce waste

Food and beverage prices remain elevated in September

IRI research reveals priceinflation slowed for first time in 2022

The end of the cookie era?

More and more companies are abandoning the collection of cookies. The reasons are as varied as the possible alternatives

Survey: Most consumers say they buy based on experience vs. price

99% also said they regularly shop online while 97% have purchased through social media

Photo: Purchase influence moves to consumer-to-consumer with power shift to...

Purchase influence moves to consumer-to-consumer with power shift to shoppers

68% of Americans find ratings, reviews, photos, and videos from other shoppers important

Planning staff and assortment optimally

Interview about technologies for measuring visitor flows and movement patterns

UK consumers committed to buying sustained

New research shows that over half will try and stop buying products with single-use packaging completely

Survey: ‘Stale’ product reviews are a big turn-off for shoppers

Nearly 40% won’t buy if product reviews are older than 90 days, and 62% won’t purchase if reviews are older than a year

Photo: Quick-Commerce: Cajoo chooses Alkemics for the collection of its product...

Quick-Commerce: Cajoo chooses Alkemics for the collection of its product information

French food delivery service expands its offering to customers with supplier experience management platform

Think tank releases digitization action plans for business resilience

Series of direct-to-consumer (D2C) reports answers fundamental questions in massive ecommerce shift

Photo: NRF Economist: Watch what consumers do, not what they say as recovery...

NRF Economist: "Watch what consumers do, not what they say" as recovery continues

Despite falling consumer confidence, shoppers are continuing to spend

The most searched online shopping stores by state

CenturyLinkQuote found Etsy the most searched online store in the nation

Photo: Innit and Google Cloud partner to help retailers personalize grocery...

Innit and Google Cloud partner to help retailers personalize grocery shopping

Digital as a permanent part of modern shopping routines

Post-Covid shopping trends

NPD Report: Demand for home products will endure

Change in eating and shopping habits

Studies reveal how COVID-19 influenced food choices, attitudes and prices

Fundamental changes in grocery shopping

2021 U.S. grocery shopper trends: new era of at-home meals

Hot on the trail of the newest trends

OTTO uses a new in-house tool for trend research

Foot traffic and behavioral analytics converge with digital signage

More customer loyalty based on invaluable information

Gen Z shopping journeys start on Social Media

Findings reveal generational shopping preferences: purchases are mostly made on third-party websites

It takes two: closing the sustainability-attitude behavior gap in fashion

Zalando wants customers to keep sustainabilty in mind

Assortment planning: Knowing what customers want

Bonprix relies on AI-supported assortment design

No business intelligence, no future

Why retailers should bet on data intelligence

Touchless Feedback

The Wall Street Journal published an article about Instant Feedback ‘Smiley’ Buttons

Knowledge is (retail) power

The Germany Research Center for Artificial Intelligence (DFKI) wants to attain knowledge to assist the retail sector and creates digital twins of stores to make it a reality