Company News • 07.06.2021

HEMA Buttons Up Omni-channel Supply Chain Transformation with Blue Yonder

Department store retailer increases forecast accuracy leading to improved planner productivity and better fulfilment with AI/ML-powered Luminate Planning

Ensuring the right inventory is available to meet customer demands became even more important during the COVID-19 pandemic. Thanks to its recent digital transformation with Blue Yonder’s cloud-based Luminate™ Planning, HEMA, a leading department store retailer, was able to improve its demand forecasting and fulfilment capabilities to meet those customer demands.

The first HEMA store opened in 1926 in Amsterdam. Today, the company has close to 800 stores in 13 countries on three continents with 19,000 employees serving over 6 million visitors every week. The retailer also operates an e-commerce presence in all the countries in which it operates. HEMA stores offer only 100% HEMA-designed products, and the company also recently started selling its products via wholesale partnerships. Seeking an end-to-end omni-channel supply chain solution to optimize its demand forecasting and omni-channel fulfilment capabilities, the retailer turned to Blue Yonder.

HEMA implemented Blue Yonder’s Luminate Planning demand forecasting and fulfilment capabilities to all product groups and channels in 2020. This cloud-based solutions portfolio – built on Microsoft Azure and powered by artificial intelligence (AI) and machine learning (ML) – provides HEMA with a more accurate view into demand by consolidating and synchronizing demand signals, as well as external variables across all stores and online sales channels. HEMA uses demand forecasting to supply the right inventory through the distribution network to minimizing stock-outs and maximizing inventory turns.

“We have greatly benefited from the AI forecasting engine, generating a more accurate forecast by taking multiple external variables into consideration and creating less work for our demand planners who no longer have to set up seasonal models and promotional lift factors. The model reacts to shifting customer demand, and especially during COVID-19 related store openings/closings, we have been able to get the right inventory to the locations that needed it and increase speed in our supply chain,” said Jan Daan van Erven Dorens, manager, Supply Chain Development, HEMA. “In addition, we have also experienced benefits from the fulfilment capabilities, including supporting a multi-echelon supply network, improving efficiency in the end-to-end supply chain and prioritizing stock movements to channels that really need it.” 

A long-time Blue Yonder customer, HEMA already has a broad Blue Yonder footprint comprised of category management and workforce management solutions.

“By moving from an on-premise to a cloud-based solution, HEMA was able to utilize the power of AI/ML to help bring about more accurate forecasting and demand planning. During the height of the COVID-19 pandemic, HEMA was able to meet consumer demands by ensuring its shelves were stocked with the right products in store and it was fulfilling orders quickly through its distribution centers (DCs). Because they chose to digitally transform in advance of the pandemic, they were able to thrive and improve customer service,” said Johan Reventberg, EMEA president, Blue Yonder.

Source: blueyonder

related articles:

popular articles:

Thumbnail-Photo: Scientists created edible food films for food packaging...
01.04.2021   #sustainability #food retail

Scientists created edible food films for food packaging

Films consist of natural ingredients

An international group of scientists from India and Russia has created edible food films for packaging fruits, vegetables, poultry, meat, and seafood. Films consist of natural ingredients, they are safe for health and the environment. In addition, ...

Thumbnail-Photo: German retail specialist AWEK microdata GmbH joins Zucchetti Group...
07.06.2021   #epos systems #epos software

German retail specialist AWEK microdata GmbH joins Zucchetti Group

Boosting the Group’s leading position in the DACH region

For over 30 years, AWEK microdata GmbH has been one of the leading German providers of checkout software and comprehensive services for medium-sized retailers.AWEK designs euroSUITE, a professional software solution for medium-sized businesses for ...

Thumbnail-Photo: Payments keep going digital and mobile
06.04.2021   #mobile payment #payment systems

Payments keep going digital and mobile

2.7 billion people to use mobile wallet apps by 2022?

As businesses open their doors online, payments solutions adjust to the change – and so do people. In a study conducted for Payvision, Kaleido Intelligence reports on the latest trends and forecasts in mobile wallets usage across the ...

Thumbnail-Photo: Arvato Supply Chain Solutions in Poland starts cooperation with Sephora...
11.06.2021   #brick and mortar retail #digitization

Arvato Supply Chain Solutions in Poland starts cooperation with Sephora

Plewiska/Poland - Arvato Supply Chain Solutions is expanding its cooperation with the cosmetics company Sephora. In April 2021, the company therefore commissioned a new distribution center to support its e-commerce and B2B business in Pruszków, Poland.

The new warehouse covers an area of 7,000 square meters, making it almost 2,000 square meters larger than the previous one. One of the innovative solutions used here for Sephora is self-driving vehicles called Weasels®, which automate transport ...

Thumbnail-Photo: The Citizen CT-S4500:  Cost-Effective 4-Inch POS Printing with Perfect...
31.05.2021   #printers #label printers

The Citizen CT-S4500: Cost-Effective 4-Inch POS Printing with Perfect Document Scaling

Compact, functional & stylish design with market-leading print speed

Say goodbye to inefficient laser printing as global specialist printer manufacturer, Citizen Systems, announces the all-new CT-S4500 POS thermal printer. A new and improved POS printer that’s been designed to serve across multiple ...

Thumbnail-Photo: Grocery delivery by drone
07.05.2021   #retail #digitization

Grocery delivery by drone

Kroger and Drone Express transform e-commerce in grocery retail

The Kroger Co. and Drone Express, a division of TELEGRID Technologies, Inc. today announced a pilot to offer grocery delivery via autonomous drones, expanding the retailer's seamless ecosystem and providing customers with anything, anytime, ...

Thumbnail-Photo: How can automation bolster margins?
12.07.2021   #customer satisfaction #supply chain management

How can automation bolster margins?

Counteracting growing margin pressures on retailers with technology

Competitive and price pressures are steadily increasing. Technologies that automate processes can help companies remain profitable. Here are a few examples.Retailers are facing unprecedented margin pressures in the current times. Increased raw ...

Thumbnail-Photo: ComputerSalg: Impressive growth, new premises and more technology...
30.04.2021   #electronic shelf labels (ESL) #price labelling

ComputerSalg: Impressive growth, new premises and more technology

To keep up with the growth and the rapidly increasing inventory, the company moved to a new domicile in 2020

The growth comet ComputerSalg, which started as a physical store in 1996, where you could buy computers, hardware and software, has today grown to be one of Denmark's largest webshops. The corona crisis has accelerated the business further at ...

Thumbnail-Photo: Shopping for clothes with an avatar
19.05.2021   #fashion #artificial intelligence

Shopping for clothes with an avatar

H&M develops digital fitting room for a better shopping experience

Those who need new clothes at the moment will have a hard time trying them on in the store. This is because many stores have to remain closed due to the ongoing pandemic. To improve the shopping experience and to nevertheless offer the opportunity ...

Thumbnail-Photo: The smart store revolution is heating up!
31.05.2021   #self-checkout systems #self service

The smart store revolution is heating up!

What makes unmanned 24/7 store concepts so appealing?

Whether unmanned stores, vending machines or hybrid solutions – automated smart stores have evolved from mere sounding balloons into genuine shopping alternatives. Even in Germany, where new technologies are initially viewed critically by ...

Supplier

Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
Elo Touch Solutions (Belgium) NV
Elo Touch Solutions (Belgium) NV
Wingepark 5B / 301
3011 Rotselaar
Citizen Systems Europe GmbH
Citizen Systems Europe GmbH
Otto-Hirsch-Brücken 17
70329 Stuttgart
TCPOS GMBH
TCPOS GMBH
Saarwiesenstr. 5
66333 Völklingen
EuroShop
EuroShop
Stockumer Kirchstraße 61
40474 Düsseldorf
iXtenso - retail trends
iXtenso - retail trends
Celsiusstraße 43
53125 Bonn
Reflexis Systems GmbH
Reflexis Systems GmbH
Kokkolastr. 5-7
40882 Ratingen
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal