Grocery chain rolls out next-generation POS and services
Tops Friendly Markets serves over 170 stores using Toshiba innovation and Tolt services
Tops Friendly Markets, an independent grocery retailer with over 170 full-service supermarkets, has successfully deployed Toshiba Global Commerce Solutions' next-generation POS system with Toshiba’s SurePOSTM ACE POS application.
One of the fastest next-generation deployments to date, Tops Friendly Markets began with the first store technology pilot and completed a full chain-wide rollout across all stores within nine months. Tolt Solutions, a member of Toshiba’s Together Commerce Alliance, was the primary contractor, systems integrator and service provider from design through development, hardware sourcing, deployment and rollout, as well as the ongoing managed services.
As a busy grocery chain employing more than 16,000 associates across New York, Pennsylvania and Vermont, Tops Friendly Market needed a high availability, high transaction volume system that they could rely on to deliver true innovation in retail technology. Furthermore, the chain needed to be able to integrate and preserve their existing investment in Tops BonusPlus loyalty system, powered by Toshiba’s software. As a Toshiba Together Commerce Alliance member with deep knowledge and systems integration capabilities across POS, store and loyalty systems, Tolt was the natural fit for the chain.
“Our partnership with Tolt & Toshiba has allowed us to seamlessly upgrade our POS systems and ensure that we are well positioned for the long term,” said Frank Curci, Chief Executive Officer, Tops Friendly Markets. “With existing 20 plus year old systems, our store operators simply could not wait for new POS hardware and software to be introduced to our stores.”
"The Tops, Tolt & Toshiba teams worked with our internal and external business partners to plan and execute a major upgrade to our entire POS suite. We were able to realize the benefits almost immediately,” said Mike Metz, Vice President of IT, Tops Friendly Markets. “The joint teams were able to create a conversion and rollout plan for over 170 locations that was completed in a timely manner with zero impact to the day to day store operations and our customers.”
“The success of the Tops next-generation POS project is a direct result of the seamless partnership and focused execution between Tops, Toshiba and Tolt Solutions,” said Jack Gularson, President, Tolt Solutions. “Our project teams have been working together for over 18 years with phenomenal teamwork and respect.”
“We are pleased to work together with Tolt to transform the front of store operations for Tops Friendly Markets,” said Bill Campbell, Vice President, Head of Sales, North America, Toshiba Global Commerce Solutions. “As one of the first POS application providers to offer high volume scanning and electronic marketing, among other checkout innovations, we look forward to a long and fruitful relationship to deliver exceptional value to Tops.”
Toshiba’s SurePOSTM ACE for 4690 Operating System POS application provides retailers many features and benefits such as enhanced payment architecture, EMV support, coupon fraud prevention, QR Code printing support and flexible design to meet changing needs. Toshiba’s 4690 Operating System, optimized for high availability retail environments, is recognized as one of the most secure and reliable POS operating systems in the world today, with over one million installations.