Report • 24.04.2018

Digital transformation: Tasks for the new German government

Smaller retailers ask for support to keep up with the competition

Digital technologies make it possible to increase operational efficiency and develop innovative options and concepts. Nevertheless, digital transformation makes many entrepreneurs feel uneasy. That was one of the results of a survey conducted by the Association of German Chambers of Commerce and Industry (German: Deutscher Industrie-und Handelskammertag DIHK).

After all, the rapid development presents a few challenges such as how to integrate technologies, keep up with changed conditions and customer demands, compete against new competitors, while dealing with a changing security environment. Companies that feel overwhelmed should not be left alone in this situation. Achim Berg, President of Bitkom, Germany’s Federal Association of Information Technology, Telecommunications and New Media promotes optimism: “We need to focus more on the opportunities of digitization in social debate – pertaining to job creation, value creation, and additional tax revenues, which benefit everyone.“

In November 2017, the Association of German Chambers of Commerce and Industry DIHK conducted a survey of more than 1,800 German companies from various industry sectors titled “The IHK Business Barometer on Digitization“.

Bar chart showing survey results for the question How do you assess the status...
Survey results for the question "How do you assess the status of digitization in your company" from blue “poorly developed” to orange “fully developed” broken down by sector: all sectors, industry, construction, retail, traffic, hospitality industry, IT and communication, finance and other service providers.
Source: DIHK

Less than a quarter of retailers think they are well positioned

As part of the DIHK survey, entrepreneurs were asked to rate the state of digitization in their own companies. Across all industry sectors, more than a quarter of companies feel ready for digitization. Among retailers, the percentage of those who rated their companies as “good” (18 percent) or “very good“ (4 percent) marginally decreased compared to the previous year. Meanwhile, the average rating on the scale of  “less developed“ to “fully developed“ increased slightly.

The pressure on retailers to digitally update their business is not just related to the possibilities of internal business process optimization; customer expectations are also rising. “Brick-and-mortar retailers have to provide special offers for Internet users to attract or retain customers, respectively. This is where a omnichannel approach makes sense, meaning a clever combination of brick-and-mortar retail, digital services, and online store,“ explains Julia Miosga, a retail expert at Bitkom.

According to the DIHK survey, more and more companies are expecting increased sales thanks to digitization. Forty-four percent of retailers also count on more sales, while only ten percent expect a decrease in revenues. Based on the numbers, the mood of retailers has improved compared to 2016. That being said, they are also concerned that digitization requires more investments.

“Businesses should not introduce new technologies as an end in themselves, but they are well advised to look at their opportunities and explore chances for their own business model - or for completely new business models.“ (Achim Berg, President of Bitkom e. V.)

The political framework must be supportive

When it comes to digitization, companies feel they are in great need of support in several areas and state their expectations for the new German administration. Requests include the speedy development of a nationwide and high-performance Internet infrastructure. What’s more, small enterprises, in particular, are calling for a simplification and acceleration of complicated administrative processes in Germany with eGovernment solutions.

The capability to collect and use (customer) data is a key factor for successful entrepreneurship. It allows retailers to tailor products to the needs of their customers and develop new business models. Yet it’s precisely this point that makes entrepreneurs feel uncertain about legal matters, not least because of the new EU Data Protection Regulation (EU- DSGVO), which takes effect at the end of May. “The DSGVO implementation process is very involved and extensive, while companies are desperately looking for qualified employees at the same time,“ adds Susanne Dehmel, who is in charge of the Law and Security Division at Bitkom.

Bar chart of survey results showing the most important technology and market...
The high-tech topics 2018: The most important technology and market trends from the perspective of the digital industry from top to bottom: IT security, cloud computing, internet of things, industry 4.0, big data, digital platforms, cognitive computing, blockhain, enterprise content management and mobile apps.
Source: Bitkom e. V.

Companies also demand an increase in digital skills training in all areas of education. That’s also why the new eCommerce merchant apprenticeship training program has addressed the increasing importance of online retailing. “Retailers need innovative new talent to stay innovative,“ says  Josef Sanktjohanser, President of HDE.

According to the DIHK survey, ensuring fair competition is an issue that is especially important to retailers. They request that due to globalization and ever-increasing international competition, national laws should be quickly adapted to new situations and compliance by all stakeholders monitored. Equivalent conditions for all market participants as it pertains to competition with new business models and online giants should also be guaranteed.

Politics and the retail sector: Keeping up

The appointment of Dorothee Bär as the German State Minister for Digitization has been well received. Many observers believe that it was long overdue for this important issue to become a focal point in politics. The President of Bitkom Achim Berg says, “it is important to make all of the rights and resources available to the new administrative office to successfully coordinate and expedite the digital policy of the German Government." He adds that this also includes Bär‘s caveat pertaining to proposed legislation with digital reference.

Policy makers have to make sure that small and medium-sized enterprises are not left behind. Having said that, retailers should also be encouraged to tackle their digitization concerns. “Digitization is a growth engine for the retail industry. However, companies unable to make huge investments often feel they fall behind on this positive trend,” says HDE President Sanktjohanser.

Author: Julia Pott

related articles:

popular articles:

Thumbnail: Photo: No-checkout store of the future: Successful retail projects...
Report • 06.08.2018

No-checkout store of the future: Successful retail projects

Fine-tuning of the major rollouts has also started in Germany

Thumbnail: Photo: Kaufland relies on state-of-the-art technology...
Company News • 07.11.2018

Kaufland relies on state-of-the-art technology

With an innovative POS system by AURES Technologies

Thumbnail: Photo: Superdata PromoServer – Customer loyalty as a factor of success...
Top Product • 26.10.2018

Superdata PromoServer – Customer loyalty as a factor of success

All instruments for customer loyalty and sales in a single solution

Thumbnail: Photo: Bygg-Ole in Sweden streamlines stores with electronic shelf labels...
Company News • 12.10.2018

Bygg-Ole in Sweden streamlines stores with electronic shelf labels

For more efficiency and free up time for more promotional activities

Thumbnail: Photo: Francisco Partners Completes Acquisition of Verifone...
Company News • 27.08.2018

Francisco Partners Completes Acquisition of Verifone

Mike Pulli assumes role of CEO at Verifone

Thumbnail: Photo: Top-Toy strengthens stores with digital initiatives...
Company News • 02.10.2018

Top-Toy strengthens stores with digital initiatives

Digital initiatives to boost the stores and ensure competitiveness

Thumbnail: Photo: App-based self-checkout
News • 23.08.2018

App-based self-checkout

Edeka offers mobile self-scanning with snabble

Thumbnail: Photo: Marketing automation: The USP of the online world...
Report • 25.09.2018

Marketing automation: The USP of the online world

How to successfully develop a personalized sales approach almost automatically

Thumbnail: Photo: Payment solutions in the self-service market...
Company News • 13.09.2018

Payment solutions in the self-service market

CCV and PAX are forming a joint venture

Thumbnail: Photo: 6 seal of approvals every online retailer needs to know...
Report • 08.11.2018

6 seal of approvals every online retailer needs to know

Badges boost consumer confidence and increase product sales of online stores

Supplier

Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
CCV Deutschland GmbH
CCV Deutschland GmbH
Gewerbering 1
84072 Au i.d.Hallertau
Verifone (UK) Limited
7 Cowley Business Park, High Street
UB8 2AD Cowley, Uxbridge
AURES Technologies GmbH
AURES Technologies GmbH
Maisacherstr. 118
82256 Fürstenfeldbruck
Superdata EDV-Vertrieb GmbH
Superdata EDV-Vertrieb GmbH
Ruhrstr. 90
22761 Hamburg