Report • 24.04.2018

Digital transformation: Tasks for the new German government

Smaller retailers ask for support to keep up with the competition

Digital technologies make it possible to increase operational efficiency and develop innovative options and concepts. Nevertheless, digital transformation makes many entrepreneurs feel uneasy. That was one of the results of a survey conducted by the Association of German Chambers of Commerce and Industry (German: Deutscher Industrie-und Handelskammertag DIHK).

After all, the rapid development presents a few challenges such as how to integrate technologies, keep up with changed conditions and customer demands, compete against new competitors, while dealing with a changing security environment. Companies that feel overwhelmed should not be left alone in this situation. Achim Berg, President of Bitkom, Germany’s Federal Association of Information Technology, Telecommunications and New Media promotes optimism: “We need to focus more on the opportunities of digitization in social debate – pertaining to job creation, value creation, and additional tax revenues, which benefit everyone.“

In November 2017, the Association of German Chambers of Commerce and Industry DIHK conducted a survey of more than 1,800 German companies from various industry sectors titled “The IHK Business Barometer on Digitization“.

Bar chart showing survey results for the question How do you assess the status...
Survey results for the question "How do you assess the status of digitization in your company" from blue “poorly developed” to orange “fully developed” broken down by sector: all sectors, industry, construction, retail, traffic, hospitality industry, IT and communication, finance and other service providers.
Source: DIHK

Less than a quarter of retailers think they are well positioned

As part of the DIHK survey, entrepreneurs were asked to rate the state of digitization in their own companies. Across all industry sectors, more than a quarter of companies feel ready for digitization. Among retailers, the percentage of those who rated their companies as “good” (18 percent) or “very good“ (4 percent) marginally decreased compared to the previous year. Meanwhile, the average rating on the scale of  “less developed“ to “fully developed“ increased slightly.

The pressure on retailers to digitally update their business is not just related to the possibilities of internal business process optimization; customer expectations are also rising. “Brick-and-mortar retailers have to provide special offers for Internet users to attract or retain customers, respectively. This is where a omnichannel approach makes sense, meaning a clever combination of brick-and-mortar retail, digital services, and online store,“ explains Julia Miosga, a retail expert at Bitkom.

According to the DIHK survey, more and more companies are expecting increased sales thanks to digitization. Forty-four percent of retailers also count on more sales, while only ten percent expect a decrease in revenues. Based on the numbers, the mood of retailers has improved compared to 2016. That being said, they are also concerned that digitization requires more investments.

“Businesses should not introduce new technologies as an end in themselves, but they are well advised to look at their opportunities and explore chances for their own business model - or for completely new business models.“ (Achim Berg, President of Bitkom e. V.)

The political framework must be supportive

When it comes to digitization, companies feel they are in great need of support in several areas and state their expectations for the new German administration. Requests include the speedy development of a nationwide and high-performance Internet infrastructure. What’s more, small enterprises, in particular, are calling for a simplification and acceleration of complicated administrative processes in Germany with eGovernment solutions.

The capability to collect and use (customer) data is a key factor for successful entrepreneurship. It allows retailers to tailor products to the needs of their customers and develop new business models. Yet it’s precisely this point that makes entrepreneurs feel uncertain about legal matters, not least because of the new EU Data Protection Regulation (EU- DSGVO), which takes effect at the end of May. “The DSGVO implementation process is very involved and extensive, while companies are desperately looking for qualified employees at the same time,“ adds Susanne Dehmel, who is in charge of the Law and Security Division at Bitkom.

Bar chart of survey results showing the most important technology and market...
The high-tech topics 2018: The most important technology and market trends from the perspective of the digital industry from top to bottom: IT security, cloud computing, internet of things, industry 4.0, big data, digital platforms, cognitive computing, blockhain, enterprise content management and mobile apps.
Source: Bitkom e. V.

Companies also demand an increase in digital skills training in all areas of education. That’s also why the new eCommerce merchant apprenticeship training program has addressed the increasing importance of online retailing. “Retailers need innovative new talent to stay innovative,“ says  Josef Sanktjohanser, President of HDE.

According to the DIHK survey, ensuring fair competition is an issue that is especially important to retailers. They request that due to globalization and ever-increasing international competition, national laws should be quickly adapted to new situations and compliance by all stakeholders monitored. Equivalent conditions for all market participants as it pertains to competition with new business models and online giants should also be guaranteed.

Politics and the retail sector: Keeping up

The appointment of Dorothee Bär as the German State Minister for Digitization has been well received. Many observers believe that it was long overdue for this important issue to become a focal point in politics. The President of Bitkom Achim Berg says, “it is important to make all of the rights and resources available to the new administrative office to successfully coordinate and expedite the digital policy of the German Government." He adds that this also includes Bär‘s caveat pertaining to proposed legislation with digital reference.

Policy makers have to make sure that small and medium-sized enterprises are not left behind. Having said that, retailers should also be encouraged to tackle their digitization concerns. “Digitization is a growth engine for the retail industry. However, companies unable to make huge investments often feel they fall behind on this positive trend,” says HDE President Sanktjohanser.

Author: Julia Pott

related articles:

popular articles:

Thumbnail-Photo: Electronic shelf labels: photo store introduces new technology...
09.05.2020   #electronic shelf labels (ESL) #electric displays

Electronic shelf labels: photo store introduces new technology

Cooperation between Photografica and Delfi Technologies

Photografica is a professional photography store in the heart of Copenhagen. Here, personal counseling and service play a crucial role. To the benefit of both employees and customers, the store has installed electronic price tags.With a central ...

Thumbnail-Photo: Cutting through the tax jungle
25.02.2020   #online trading #e-commerce

Cutting through the tax jungle

Startup helps online retailers to be fully compliant with European VAT regulations

Anyone who sells goods online is obliged to pay value-added tax (VAT). The amount depends on the respective national regulations. But what happens if you have cross-border exports and transactions? How much VAT do sellers have to pay in this case ...

Thumbnail-Photo: Password? No need!
09.03.2020   #mobile payment #security

Password? No need!

Interview with Dr. Daniel Schellenberg, COO of IDEE GmbH

Do you have an existing user account? Did you forget your password? No doubt, those are some annoying questions when you shop online. The brains behind IDEE agree and leverage your "digital identity" to make surfing and online shopping ...

Thumbnail-Photo: Smart digital labels and pricing automation
07.02.2020   #displays #electronic shelf labels (ESL)

Smart digital labels and pricing automation

SES-imagotag at EuroShop 2020

For 25 years, SES-imagotag has been the trusted partner of retailers for in-store digital technology. SES-imagotag, the worldwide leader in smart digital labels and pricing automation, has developed a comprehensive IoT and digital platform that ...

Thumbnail-Photo: The cash register capable of everything
18.02.2020   #customer satisfaction #epos systems

The cash register capable of everything

Flexible use from manned checkout to self-checkout point

Customers walking through the store with their own cash register on hand? This versatility of shop technology and shop fittings corresponds to the change in brick and mortar retail. MAGO wants to help retailers to meet this challenge with ...

Thumbnail-Photo: Wireless with SVN-Flex from SALTO
20.01.2020   #security #security management

Wireless with SVN-Flex from SALTO

SALTO has launched SVN-Flex, a new technology that enables virtual networked access control solutions

In the solutions wireless electronic escutcheons and cylinders act as wire-free updaters. This leads to greater efficiency, security and convenience.The innovation of the SVN-Flex is that users no longer necessarily need hard-wired wall readers to ...

Thumbnail-Photo: Effective and Independent
12.02.2020   #epos systems #cashpoints

Effective and Independent

Present and future of self-checkout

Better use of personnel, lowering overhead costs while still providing customers with a smooth and seamless shopping experience – that’s what every retailer strives to accomplish. For Thomas Dibbern, CEO of ALMEX GmbH, there is an ...

Thumbnail-Photo: Wow factor affects the bottom line at Denmarks largest garden center...
22.01.2020   #consulting #electronic shelf labels (ESL)

Wow factor affects the bottom line at Denmark's largest garden center chain

ESL results in time savings for employees and creates a positive customer experience

The rollout of electronic shelf labels is in progress at Plantorama, which expects both economic and operational benefits by replacing the paper shelf labels in all of the chain's garden centers. Staff members need more time for customers and it ...

Thumbnail-Photo: Solid Lines 2020, a product range …
01.02.2020   #refrigeration cabinets #Trade fair special EuroShop 2020

Solid Lines 2020, a product range …

… designed with the idea of generating unforgettable shopping experiences

New architectural and design concepts are appearing in the conceptualization of current supermarkets, especially aimed at improving the customers' shopping experience by incorporating solutions that generate value, allowing to optimize energy ...

Thumbnail-Photo: Self-Service for the ultimate customer experience...
19.02.2020   #brick and mortar retail #self-checkout systems

Self-Service for the ultimate customer experience

EuroShop 2020: iXtenso spoke with Diebold Nixdorf

Diebold Nixdorf as a leader in connected commerce offers innovative technologies for the optimized mix of self-service and checkout systems. With the program Storerevolution™ their solutions are a benefit for customers and retailers at the ...

Supplier

VR Payment GmbH
VR Payment GmbH
Saonestraße 3a
60528 Frankfurt am Main
StrongPoint
StrongPoint
Isafjordsgatan 5
164 40 Kista
HappyOrNot
HappyOrNot
Innere Kanalstraße 15
50823 Köln
Poindus HQ - Taiwan
Poindus HQ - Taiwan
5F., No.59, Ln. 77, Xing-Ai Rd.,Neihu Dist.
Taipei City 114
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg
Checkpoint Systems GmbH
Checkpoint Systems GmbH
Ersheimer Str. 69
69434 Hirschhorn a. Neckar
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
POSIFLEX GmbH
POSIFLEX GmbH
Flinger Broich 203
40235 Düsseldorf
ROQQIO Commerce Solutions GmbH
ROQQIO Commerce Solutions GmbH
Harburger Schloßstraße 28
21079 Hamburg