News • 13.05.2020

Custom-tailored: new in-store safe shopping journey solution

Suitsupply reinvents retail experience including virtual pre-shopping

A tailor works on a suit a man inside a glass box is wearing...
Source: PRNewsfoto/Suitsupply

Suitsupply, the global men's tailoring brand built on radically personal customer experiences, launches new retail journey as stores reopen. The upside of being global, and the staggered timelines of the outbreaks around the world, is the ability to learn from stores that have opened across China and parts of EU. Suitsupply has been able to test, improve and adapt measures implemented in other countries to create easy journeys for customers as they integrate into a new normal shopping experience, while ensuring the safest environment possible for their US stores.

While pandemics are a hefty force that impose radical changes in consumer behavior, they also ignite strategic thinking and opportunity to implement innovation. Shopping, for most people, falls under two categories: an enjoyable exploration leading to discovery, or an errand that fulfills a need. Suitsupply aims to facilitate both in a safe, satisfying and convenient way, in this new world.

Customizations, like on-site alterations and custom-made suiting, are the brand's defining services at Suitsupply's 140+ stores around the globe. Stay-at-home orders and store closures posed a temporary challenge, but ongoing social distancing measure have spurred the brand to respond with industry-defining innovation.

As part of a multi-point plan, Suitsupply introduced Safe Shopping Screens – free-standing partitions allowing for safe, up-close interaction without modifying the customer's behavior during pinning sessions. Some safety measures, such as face masks/reduced store capacity, are expected to ease away in the long term, but early analysis reveals customers are learning new behaviors that are expected to continue post-pandemic.

To reduce concentration of in-store guests, Suitsupply implemented a guided virtual experience helping customers pre-select items for store visits through co-browsing sessions with live style experts on Suitsupply.com, making the shopping journey more convenient and seamless. Customers are not gambling on size availability, but rather guaranteeing their selections will be waiting. The brand goes a step further with an optional appointment booking tool to reserve prepared fitting rooms and private shopping suites.

Source: Suitsupply

related articles:

popular articles:

Thumbnail-Photo: The greenconsumption effect
23.12.2019   #customer satisfaction #retail

The greenconsumption effect

Concordia research shows that using green products leads to a warm glow in shoppers

Canadians spend a lot of money around this time of year, on gifts, food, entertainment and travel. In its annual study of holiday season spending habits, the accounting firm PwC estimates that the average Canadian consumer will drop close to $1,600 ...

Thumbnail-Photo: The eye is shopping too!
20.02.2020   #brick and mortar retail #decorative lighting

The eye is shopping too!

Visual merchandising and product presentation at EuroShop 2020

For a successful purchase, it sometimes takes more than just a full wallet. Customers want to be addressed in the store - not only by staff, but also visually. We also took a look around EuroShop in terms of visual merchandising and product ...

Thumbnail-Photo: Customer-centered, digital and adaptive
23.03.2020   #brick and mortar retail #digitization

Customer-centered, digital and adaptive

Bonprix’s Fashion Connect Store in Hamburg

In-store shopping via app – the fashion connect store in downtown Hamburg makes it happen. Daniel Füchtenschnieder, chief executive officer of Bonprix retail, is one of the creative minds behind the new retail concept. An interview about ...

Thumbnail-Photo: Crowdsourcing campaign to save Modells Sporting Goods and 3300 jobs...
03.03.2020   #digital marketing #brand management

Crowdsourcing campaign to save Modell's Sporting Goods and 3300 jobs

Mitchell Modell offers outside investment opportunities

Modell's Sporting Goods, America's oldest, family-owned and operated retailer of sporting goods, has announced that for the first time in its 130-year history, they are closing more than 15 percent of the stores in its fleet, and offering ...

Thumbnail-Photo: Worst year on record for retail
20.01.2020   #brick and mortar retail #retail

Worst year on record for retail

Facts and figures about Black Friday and the Christmas sale 2019

The December figures are positively distorted by the late timing of Black Friday, which occurred in December 2019 as opposed to November in 2018. The 3-month and 12-month averages are not distorted. Total sales for 2019 decreased by 0.1 ...

Thumbnail-Photo: Start food waste reduction!
13.03.2020   #sustainability #food retail

Start food waste reduction!

New report provides tips for the food industry

The Food Waste Reduction Alliance (FWRA) — a collaborative effort of the Consumer Brands Association, FMI - The Food Industry Association, and the National Restaurant Association—released a new report,“ Messy but Worth It: Lessons ...

Thumbnail-Photo: Evolving need for AI and big data analytics in mobile marketing...
10.02.2020   #digital marketing #marketing research

Evolving need for AI and big data analytics in mobile marketing

Global mobile marketing industry report 2020-2024

The "Mobile Marketing Market by Component (Platform and Services), Channel, Organization Size (SMES and Large Enterprises), Vertical (Retail and Ecommerce, Travel and Logistics, Automotive, and Telecom and IT), and Region – Global ...

Thumbnail-Photo: Product information makes a beeline for stores...
02.01.2020   #online trading #data management

Product information makes a beeline for stores

Product data platform distributes information from manufacturers to retailers and on to customers

Online stores need great product descriptions and powerful product images to be successful. After all, this information must be able to substitute the first-hand experience online surfers would get if they visited a physical store. That’s why ...

Thumbnail-Photo: Innovation in sales!
30.01.2020   #online trading #customer satisfaction

Innovation in sales!

N3XT by MediaMarktSaturn – finding ideas for customers and company

What do customers want? How can you create a more intense and powerful shopping experience? And what new technologies and innovations can help in this endeavor? MediaMarktSaturn has set up its own innovation unit to find answers to these and similar ...

Thumbnail-Photo: Local food: consumers demand it, grocers need it...
27.02.2020   #supply chain management #food retail

Local food: consumers demand it, grocers need it

Forager and ReposiTrak partner to solve it

As shown in a recent survey from Forager, local food is key to grocers' success – and a weak point for many, with 73 percent of respondents either "somewhat" or "not" satisfied with the quality and availability of local ...

Supplier

iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen