Customer Journey

Thumbnail-Photo: Using chat to shop online
03.04.2018   #e-commerce #customer relationship management

Using chat to shop online

The integration of payment processes in messenger

A large portion of our days is spent on social networks, forums, blogs and messaging apps. There is still a lot of untapped potential for retailers who want to position themselves and their product choices in these settings. This applies especially ...

Thumbnail-Photo: Cash is trend
03.04.2018   #customer relationship management #digitization

Cash is trend

Smart cash handling in retail

There's life in the old dog yet – despite all the prophecies of doom, digitalisation is still failing to oust physical cash. A recent study by the European Central Bank shows that cash is and remains the most prominent payment method in ...

Thumbnail-Photo: UK consumers demand better, more detailed answers from brands...
29.03.2018   #customer satisfaction #customer relationship management

UK consumers demand better, more detailed answers from brands

94 percent say personalised answers will make them more loyal – with 84 percent switching to competitors if responses disappoint, according to Eptica research

Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91 percent of consumers ...

Supplier

GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg
Verifone GmbH
Verifone GmbH
Seilerweg 2f
36251 Bad Hersfeld
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
HappyOrNot
HappyOrNot
Innere Kanalstraße 15
50823 Köln
Mood Media GmbH
Mood Media GmbH
Wandalenweg 30
20097 Hamburg