2nd World Retail Forum, Amsterdam
The latest developments in the industry
Customer Journey
What shop design can look like: Foot Locker in London
Brand communication and digitization at the Marble Arch Store
Up to 30 percent of consumer web sessions exposed to unauthorized ads
Namogoo report details the impact of online journey hijacking on customer experience and conversion rates
Mergers and acquisitions expected to drive growth
Retailers look to new technologies and improving customer experience
Using chat to shop online
The integration of payment processes in messenger
Cash is trend
Smart cash handling in retail
UK consumers demand better, more detailed answers from brands
94 percent say personalised answers will make them more loyal – with 84 percent switching to competitors if responses disappoint, according to Eptica research
