News • 04.06.2020

COVID-19: lasting changes in the way local pharmacies operate

Survey of American NCPA (National Community Pharmacists Association)

Pharmacist hands a small package of pills to someone...
Source: Bildagentur PantherMedia / DragonImages

COVID-19 is changing the way local pharmacies do business, perhaps for the long term, according to a new survey released by the National Community Pharmacists Association.

According to the survey, 61 percent of community pharmacists anticipate that more pharmacies will be offering point-of-care testing for various illnesses, including COVID-19 when that becomes available. Nearly three-quarters of respondents said they did not offer point-of-care testing before the pandemic struck. 61 percent believe that consumer demand for online products will remain high even after the crisis abates.“Pharmacies have adapted to the crisis in ways that may outlast the disease,” said Brian Caswell, NCPA President and owner of Wolkar Drug in Baxter Springs, Kan.

Fifty-six percent of pharmacists anticipate the pandemic will lead to increased scope of practice, according to the survey, which means they’ll be performing more health care services in addition to dispensing medicine. Fifty-two percent believe more neighborhood pharmacies will be doing immunizations. And more than half believe consumers will prioritize local businesses over corporate brands. Many of the operational changes that pharmacies have adopted in response to COVID-19 will also be lasting, the survey found.

Home delivery and curbside services

More than 82 percent expect to continue expanded home delivery and curbside service, for example. “Our pharmacy, like most local pharmacies, offered same-day delivery before the pandemic. We doubled our delivery service and started curbside service to keep our patients and employees safe,” said Caswell. “Most local pharmacists think those are services that consumers will value after the national emergency fades.”

Nearly 60 percent believe they’ll keep the plexiglass barriers that they installed to protect patients and employees. Roughly 40 percent expect that their own pharmacies will expand their online marketing and communications. More than 60 percent say pharmacy staffs will continue wearing masks, gloves, and other protective equipment. Almost 40 percent believe telehealth will expand.

Essential to the country’s health care infrastructure

“Pharmacists are rethinking their businesses just like other companies are doing,” said Caswell. “Some of these changes will be profound. Pharmacists are front-line health care providers, essential to the country’s health care infrastructure. Patient care has always been the top priority. Now we’re finding new ways to deliver the same services, and we’re seeing opportunities to deliver new services. The commitment to our patients won’t change, but some of the ways we do business will.”

The NCPA COVID-19 survey was sent to 8,000 pharmacy owners and managers from May 18-May 25. It is based on 315 responses.

Source: National Community Pharmacists Association

related articles:

popular articles:

Thumbnail-Photo: Event: E-commerce Berlin Expo 2021
28.08.2020   #online trading #e-commerce

Event: E-commerce Berlin Expo 2021

E-commerce Berlin Expo is the biggest pure-play e-commerce event in the (tech) capital city of Germany. Over 9,000 visitors and 200 exhibitors are expected every year.

E-commerce Expo views itself as a community and a meeting point for all major decision-makers in the e-commerce sector. We bring together leaders in the e-commerce industry to offer online sellers and retailers the opportunity to develop their ...

Thumbnail-Photo: Spotlight on ... city centre
15.09.2020  

Spotlight on ... city centre

Learn more about the challenges that city centres are currently facing in our focus topic

What attracts customers to city centres these days? You can find possible answers to all aspects of city marketing with us. ...

Thumbnail-Photo: 4 tips on how to handle customer complaints
13.08.2020   #consulting #customer satisfaction

4 tips on how to handle customer complaints

How you can effectively respond to negative reviews and use them to be a benefit to your company

Most retailers don’t like customer complaints. Plus, they also mean extra work. Yet ignoring complaints is not a great long-term strategy because any bad customer experience can haunt your brand if it becomes public. That’s why retailers ...

Thumbnail-Photo: Please give us shopping, events, and emotions!...
15.09.2020   #online trading #customer satisfaction

Please give us shopping, events, and emotions!

What should cities do to attract more visitors?

Online retail, coronavirus pandemic, monotony – city centers are fighting many battles these days. But although times might be tough for brick-and-mortar businesses, all is not lost when it comes to pedestrian zones.However, retailers should ...

Thumbnail-Photo: Textile recycling system ’Looop’ by H&M
14.10.2020   #sustainability #fashion

Textile recycling system ’Looop’ by H&M

Transforming unwanted garments into new fashion favourites

H&M offers customers in Sweden the possibility to transform unwanted garments into new fashion with the help from their new garment-to-garment recycling system ‘Looop’. This machine visualizes to customers that old textiles hold a ...

Thumbnail-Photo: Boom time for bicycle retailers
28.09.2020   #online trading #customer satisfaction

Boom time for bicycle retailers

What is the recipe for success? iXtenso visited three bicycle retailers

What does it take to be successful during these growth times? iXtenso looks at three very different retailers – from online, to offline and all that lies between. Find out more in our exclusive video! ...

Thumbnail-Photo: Inviting customers to learn new skills in virtual classes...
21.08.2020   #digital marketing #online marketing

Inviting customers to learn new skills in virtual classes

Whole Foods Market launches “Home Ec 365” with modernized lessons in #adulting

Whole Foods Market launched Home Ec 365, a digital curriculum designed to modernize the fundamentals of home economics. Through a series of virtual classes, each with a contemporary take on mastering everyday home tasks and need-to-know life skills, ...

Thumbnail-Photo: Get your business ready for E-commerce Berlin Expo 2021!...
08.10.2020   #e-commerce #digital marketing

Get your business ready for E-commerce Berlin Expo 2021!

Meeting point for all major decision-makers in the e-commerce sector

E-commerce Berlin Expo is the biggest pure-play e-commerce event in the (tech) capital city of Germany. Over 9,000 visitors and 200 exhibitors are expected every year. E-commerce Expo views itself as a community and a meeting point for all ...

Thumbnail-Photo: Come together: local retailers connect with local customers...
15.09.2020   #brick and mortar retail #customer relationship management

Come together: local retailers connect with local customers

The online platform Ladenfreun.de connects local retailers with potential customers. The common denominator: A product.

How can you bridge the gap and connect online retail to pedestrian zones? A Nuremberg startup wondered how this could be accomplished and came up with a solution: Ladenfreun.de. In this interview, founder Matthias Hueber talks about the idea behind ...

Thumbnail-Photo: First South Asian local food and grocery marketplace in U.S....
27.11.2020   #online platform #food delivery service

First South Asian local food and grocery marketplace in U.S.

Based in Chicago, Quicklly expands to San Francisco Bay Area

Quicklly, the first and only South Asian local food and grocery marketplace in the US, announced its first expansion city – the San Francisco Bay Area. Customers throughout the city of San Francisco extending south through to San Mateo have ...