Interview • 22.11.2017

Parcel lockers: around the clock delivery service

Interview with Gunnar Anger, managing director ParcelLock GmbH on the future of parcel delivery

A successful delivery significantly impacts how customers rate their shopping experience. That’s why new, flexible solutions along the entire supply chain are in great demand. This includes a universally accessible parcel locker system. Gunnar Anger from ParcelLock GmbH tells us about the system’s possibilities.

Photo: Portrait of Gunnar Anger, managing director of the ParcelLock GmbH...
Gunnar Anger is managing director of the ParcelLock GmbH
Source: ParcelLock GmbH

How can parcel boxes and lockers actually help to expand strategies?

Parcel lockers with a carrier-neutral system render interesting click and collect solutions possible: located at easily accessible spots or right next to stores, both customers and retailers can depend on fast, safe and convenient delivery. Online orders can be picked at a nearby store and delivered to a parcel locker after just a few short hours. This makes same day delivery or returns possible regardless of business hours. Carrier-neutral parcel lockers thus create an interface between offline and online retail and customers.

What’s more, thanks to parcel boxes and lockers, consumers are also able to receive parcels from various vendors and retailers at one location, making their everyday lives more efficient. And since customers not only activate delivery services but are also able to have shipments from local delivery services, pharmacies or supermarkets conveniently sent to their homes, the possibilities are endless.

How is the continually increasing e-commerce changing parcel logistics?

Inspired by the rapid development of online retail, the rate of growth for courier, express and parcel services (CEP) has expanded at an equally brisk pace. In 2016, Germany already broke barriers by reaching three billion shipments. Package mail volume is even predicted to double by 2025. At the same time, the industry sector is facing a number of distinct challenges such as congested urban centers and a shortage of staff, especially drivers. This trend reveals the need for new and sustainable logistics concepts, particularly as it applies to the so-called “last mile“.

Large online retailers are introducing their own delivery processes and structures for metropolitan areas or are already implementing them in pilot projects. Other service providers that previously had no links to the CEP sector are now also entering the market. Established CEP companies are constantly improving their services and are likewise developing new concepts pertaining to the “last mile“.

"Carrier-neutral parcel lockers thus create an interface between offline and online retail and customers." (Gunnar Anger)

Photo: Supplier delivers package into a box; copyright: ParcelLock...
Source: ParcelLock

In the future, which mobile hardware and software solutions will change the industry-specific processes of parcel delivery services in your opinion?

Many current changes are strongly affected by the subject of sustainability. For example, electric vehicles and cargo bikes play an increasing role in this setting. A comprehensive standard for manufacturers and parcel services is also highly relevant to facilitate sustainable city logistics. Parcel lockers that accommodate deliveries from all service providers bundle volumes, boost the first-time delivery rate and subsequently reduce traffic in city centers.

Can you specify technologies that have already been successfully implemented in the retail sector?

Consumers have been using different options to purchase new products for quite some time already. We will have to wait and see which technologies will truly offer a practical benefit for retailers in the future. When it comes to the food retail industry, more and more supermarkets are developing e-commerce compatible concepts, which include services such as click and collect, where online orders are directly delivered to a retail outlet. That’s why universal-access parcel lockers in conjunction with click and collect solutions follow a huge trend.

The majority of the new delivery methods that involve robots or drones, for example, are still in the test phase. Having said that, there are already interesting innovations and services from the CEP sector affecting the retail industry. For example, retailers can count on digital returns using smartphones and subsequently make the return process more convenient for their customers.

What are the delivery methods of the future?

In addition to carrier-neutral and locking system-based parcel boxes and the micro-depot concept – that still require personal package acceptance – drones, delivery robots, car trunk delivery systems or even self-driving delivery vehicles are interesting options whose implementation and probability of success are still being tested.

Interview: Natascha Mörs, iXtenso

related articles:

popular articles:

Thumbnail-Photo: Today’s supply chain threats: tariffs, terrorists and tsunamis...
16.07.2019   #security #supply chain management (SCM)

Today’s supply chain threats: tariffs, terrorists and tsunamis

Agile strategies required to combat potential supply chain disruptions

The recent increases – and threat of increases – in tariffs are causing disruptions to today’s retail supply chains. According to a new report from BRP: ‘Tariffs, Terrorists & Tsunamis: Minimize the Impact of Supply Chain ...

Thumbnail-Photo: Transport logistic trend barometer 2019
11.04.2019   #logistic systems #economy

Transport logistic trend barometer 2019

Economic situation, Brexit, digitalization—logistics feels ready for the challenge

In spite of many political and economic uncertainties as well as numerous business challenges ranging from the lack of skilled personnel to digitalization, the logistics industry is confident that it will meet the challenges. Companies are getting ...

Thumbnail-Photo: Postmates: available to over 70 percent of U.S. households...
24.04.2019   #delivery #food delivery service

Postmates: available to over 70 percent of U.S. households

One thousand new city launches

Postmates, the leader in delivering anything you want on-demand, announced today that is has launched a thousand more cities in the U.S. bringing the current total to more than 3,500 across all 50 states. Postmates now serves more than 70 percent of ...

Thumbnail-Photo: LogiMAT China a big hit in Shanghai
29.04.2019   #logistic solutions #event

LogiMAT China a big hit in Shanghai

Attendees impressed by new location offering unique synergies

LogiMAT China 2019, which ends on April 17, drew impressive numbers of exhibitors and visitors following its move from Nanjing to Shanghai. The idea to host the intralogistics trade show alongside transport logistic China forum, organized by Messe ...

Thumbnail-Photo: Sustainable delivery routes in neighborhoods...
22.03.2019   #sustainability #delivery

Sustainable delivery routes in neighborhoods

Farmstead plans with customer groups and delivery windows

Farmstead, an online grocer, announced the launch of its weekly Sustainable Routes to reduce the amount of vehicles on the road, reducing carbon emissions and Farmstead’s delivery costs. The savings are passed on to customers in the form of ...

Thumbnail-Photo: Mintel announces top global packaging trends for 2019...
09.04.2019   #sustainability #packaging

Mintel announces top global packaging trends for 2019

implications for consumers, brands, and manufacturers

Looking ahead, David Luttenberger, Global Packaging Director at Mintel, discusses the major trends influencing the packaging sector worldwide during 2019, including implications for consumers, brands, and manufacturers.Connected ...

Thumbnail-Photo: Supply chain transparency is good for business...
27.05.2019   #customer satisfaction #delivery

Supply chain transparency is good for business

The report by ICAR makes the case that greater transparency improves brands’ reputations.

A new report by the International Corporate Accountability Roundtable (ICAR) makes the business case for companies to adopt greater supply chain transparency measures, showing that when they do, businesses enjoy better reputations, greater ...

Thumbnail-Photo: “Worldwide shipping: I need it - now!“
24.06.2019   #e-commerce #logistic solutions

“Worldwide shipping: I need it - now!“

Helping eCommerce businesses succeed through international shipping

Micha Augstein, CEO and founder of shipping service provider PARCEL.ONE GmbH is on a mission. He wants to revolutionize online retail with his innovative logistics approach and support online retailers.How does he do it? Retailers simply send their ...

Thumbnail-Photo: Blockchain: Protecting the retail sector from counterfeit products...
09.04.2019   #security #customer relationship management

Blockchain: Protecting the retail sector from counterfeit products

Fake products reduce consumer confidence in a brand

What if something would allow manufacturers, retailers and customers to verify at any time that a product on the shelf is authentic?Counterfeit products often look deceptively like the real deal, but the quality is inferior to the original goods and ...

Thumbnail-Photo: Blockchain traceability in olive oil supply chain...
03.07.2019   #supply chain management (SCM) #monitoring software

Blockchain traceability in olive oil supply chain

Blocksyte and Caroli share results of monitoring application

Blocksyte, a SaaS-based blockchain supply chain application company focused on the food industry supply chain, and Caroli, producer of extra virgin olive oil, announced the successful introduction of end-to-end blockchain traceability into the olive ...

Supplier

EUROEXPO Messe- und Kongress-GmbH
EUROEXPO Messe- und Kongress-GmbH
Joseph-Dollinger-Bogen 9
80807 München