Field report • 30.09.2019

The iXtenso editors tested self-scanning ...

... with an app of the Hobbymarkt Knauber in Bonn, Germany

Snabble has developed a payment app that allows customers to scan their purchases in retail stores and pay online. I wondered: How does it work?

The app is in use in the Bonn DIY and hobby market Knauber, among other places. Let’s make a move to the leisure market and convince ourselves of the payment app and try out the service.

Screenshot of the homepage of an app of a DIY market; copyright: iXtenso/Pott...
Source: iXtenso/Pott

The app

First of all: The app is very slick. After installing, I get a very brief explanation of how I can shop with the app. On the start screen you will find the path to the customer account and store locator; a selection of the current product range displays. Choosing one of these products takes me to the Knauber online shop.

In the menu bar at the bottom of the app you can switch between start page, barcode scanner and the current shopping cart. You can enter your Knauber customer card number in the customer account section. I can also see past purchases and receipts. My first impression: clear and easy to use. 

The scanning process

Scanning the product barcodes works very well and quickly from a technical point of view, but requires a little bit of practice. You have to try a little bit how close you have to hold the smartphone to the product in order to centre the code in the scan area.

If you scan a barcode on the shelf, where small labels have several labels next to each other at close intervals, it's hard to tell if you've got the right code. My advice: Check the name of the product and the price.

Person holding smartphone with camera in front of a paper with barcode;...
Source: iXtenso/Laska

The bar codes on the shelf are often easier to scan because you do not have to hold the product in your hand at the same time. In other instances, the print quality of the barcode is too low and the scanner is unable to read it.

Person holds smartphone to a shelf with pliers and price labels; copyright:...
Source: iXtenso/Laska

Back to the scanning process: That can be difficult, depending on the barcode and lighting conditions. If there is a reflection of the light from the overhead lamps you have to play with the angle a little so that the scanner recognizes the barcode. The quality of your mobile phone camera also plays a role, of course.

Person scannt Stichcode auf einer roten Zange mit Smartphone; copyright:...
Source: iXtenso/Laska
Person stretches out and holds smartphone up to the label on a parasol;...
Source: iXtenso/Laska

In the plant section, it can be difficult to scan the bar code on the product. Lifting a full, heavy flowerpot with one hand high enough that you can scan it – without any soil falling out – is not easy.

For large pieces of furniture, such as a sunshade, and in the lamp department, where the label is in some cases two metres above the floor, scanning is not necessarily barrier-free.

The lower prices for discounted products displayed correctly in the app. For promotional items, however, the app reported that no price information was available – too bad.

Certain labels are not priced in the system and cannot be scanned and paid for via the app, for example in the garden centre.

In all these cases, where no price information can be loaded to the article, you have to pay at the checkout.

Screenshots of two product pages of an app of a hobby market; copyright:...
Source: iXtenso/Pott

The shopping cart is full – now what?

You can edit the shopping cart, changing the number of articles or deleting products altogether. By the way: If you buy loose items like screws, you only scan the barcode once and indicate the number.

I finish selecting my products and click "Buy items" in the shopping cart at the bottom of the app. Then I can choose how I pay: at the cashier or online. I opt for the online payment, and enter my IBAN in the app.

I take the generated QR code to the payment location, which stands next to the information terminal, and in a few seconds my payment is confirmed. Don't be alarmed. For your first online payment, the staff needs to confirm your debit card and compare the IBAN to the information in the app.

Woman holds smartphone to a digital stand in a store; copyright: iXtenso/Laska...
Source: iXtenso/Laska

Since I am not in one of the random checks, where you have to show the purchased goods, I can just walk out of business with my purchase.

Conclusion

Technically, the app works very well, I cannot complain about the usability. Businesses that want to introduce this type of payment solution must ensure that the conditions in the store support the use of the service and that prices are up-to-date.

More about the snabble app and its application at Knauber and IKEA in an interview with Patrick Queisler.

Author: Julia Pott

related articles:

popular articles:

Thumbnail-Photo: New chain of toy stores in strong collaboration...
29.09.2020   #brick and mortar retail #digitization

New chain of toy stores in strong collaboration

Kids Coolshop is booming with new toys stores in a pressured market where competition is fierce

The chain has started installing electronic shelf labels in its physical stores. The electronic price tags are linked to a strong e-commerce engine and must help ensure competitive prices across all channels.Kids Coolshop was launched in 2017 ...

Thumbnail-Photo: New SALTO Neo Cylinder Microsite
11.09.2020   #access control #access control systems

New SALTO Neo Cylinder Microsite

Overview of main features and benefits

To enable potential users to discover more about its SALTO Neo electronic cylinder SALTO Systems, a leading manufacturer of electronic access control solutions, has launched a new microsite dedicated to the product.The compact SALTO Neo Cylinder is ...

Thumbnail-Photo: Retail Asia Conference & Expo 2020 rescheduled to 11-13 November...
18.09.2020   #online trading #retail

Retail Asia Conference & Expo 2020 rescheduled to 11-13 November

New spacious exhibition location

Informa Markets, the organiser of Retail Asia Conference & Expo 2020, announced that the event will be further rescheduled from 17-19 November 2020, to 11-13 November 2020 at the Hong Kong Convention and Exhibition Centre (HKCEC), Hong Kong.The ...

Thumbnail-Photo: SALTO Systems invests in Austrian company Gantner...
21.10.2020   #security #access control

SALTO Systems invests in Austrian company Gantner

SALTO wants to strengthen its Access Control solutions portfolio, and welcomes new shareholders.

SALTO is a leading manufacturer in electronic access control solutions. The company has trusted customers in Education (Princeton University, University of Oxford), Hospitality (Hilton, Meliá Hotels and Resorts), Healthcare (Cleveland ...

Thumbnail-Photo: Electric vehicles for safe on-the-go food distribution during pandemic...
28.08.2020   #food retail #delivery

Electric vehicles for safe on-the-go food distribution during pandemic

Gallery E vehicles solve food service challenges at universities and corporate campuses this fall

Gallery, the leading innovator of mobile carts for food, beverage and retail businesses, has announced a unique partnership with AYRO, Inc. and Club Car to launch a new line of electric vehicles to help bring food, beverage, and retail merchandising ...

Thumbnail-Photo: Quantity discount on the WIMIsys PT51!
05.08.2020   #POS systems #displays

Quantity discount on the WIMIsys PT51!

From now until September 30th: 10% discount on the WIMIsys PT51 POS System when purchased together with a Swissbit TSE solution

Are you looking for TSE compliant POS solution for your customers in bakery, restaurant or retail shop? ...

Thumbnail-Photo: Disposition and shelf maintenance in times of Corona...
19.08.2020   #POS marketing #shop equipment

Disposition and shelf maintenance in times of Corona

Tools for shelf management

The CPG industry is currently experiencing turbulent times just as much as retail. Challenges such as the ban on field sales force visits or the sudden increase in demand for some articles, which leads to gaps in the shelf and loss of sales, are ...

Thumbnail-Photo: Pricing with agility at Conrad Electronic
03.11.2020   #electronic shelf labels (ESL) #price labels

Pricing with agility at Conrad Electronic

Managing flexible prices with digital shelf label technology

As one of the leading European distributors of electronics and technology, it is important for Conrad Electronic to show the right price at the right time. The retailer has therefore implemented Delfi Technologies’ automatic pricing solution ...

Thumbnail-Photo: SPAR grocery store embraces new technologies...
23.09.2020   #digitization #app

SPAR grocery store embraces new technologies

The store has implemented Delfi Technologies' cloud solution and mobile app to manage the store's electronic price tags

This year, the co-operative association Tikøb could celebrate its 100th anniversary. Today, the SPAR grocery store in Tikøb is one of the stores in the chain that is at the forefront when it comes to implementing new technology. Most ...

Thumbnail-Photo: Denmarks first sustainable DIY store has great success...
30.10.2020   #sustainability #electronic shelf labels (ESL)

Denmark's first sustainable DIY store has great success

Electronic price tags provide price and product information

In February 2020, STARK opened its doors to a whole new and sustainable DIY store in Hørsholm (Denmark), which will make it easier for customers to build sustainably. The store has got a flying start despite Corona and general restrictions in ...

Supplier

Axis Communications GmbH
Axis Communications GmbH
Adalperostraße 86
85737 Ismaning
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Adasys GmbH – a Poindus Company
Adasys GmbH – a Poindus Company
Max-Planck-Straße 10
70806 Kornwestheim
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
Reflexis Systems GmbH
Reflexis Systems GmbH
Kokkolastr. 5-7
40882 Ratingen
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen