Interview • 09.03.2020

Password? No need!

Interview with Dr. Daniel Schellenberg, COO of IDEE GmbH

Do you have an existing user account? Did you forget your password? No doubt, those are some annoying questions when you shop online. The brains behind IDEE agree and leverage your "digital identity" to make surfing and online shopping easier again and more convenient.

A man in a suit with a three-day beard and medium-length hair...
Dr. Daniel Schellenberg, COO of IDEE GmbH
Source: IDEE GmbH

From your perspective: What key challenges are online and offline retailers facing today?

Daniel Schellenberg: In today’s market, all brick-and-mortar retailers and online businesses are struggling to meet the increased expectations of customers. It makes no difference if you operate a local store or an e-commerce business, if you are unable to provide a seamless shopping experience, you lose customers to competitors. By the way, this doesn’t just affect retail businesses but is also evident in large corporations. The increasing interlinking of online and offline aspects – think omnichannel – keeps creating new breakpoints in the customer experience. What’s more, mobile commerce still presents a challenge for many retailers.

IDEE GmbH has developed a technology that makes it possible to reuse and exchange digital identities. Can you briefly explain how this works?

Today, 76% of online transactions are dropped because of a required registration prompt or forgotten password. IDEE has developed a solution that makes passwords and time-consuming registration processes obsolete. We take advantage of the fact that nearly all of today’s customers have created many accounts with trustworthy services such as banks and have thus undergone a KYC process (know your customer) at least once in their lives. This means they have a so-called “digital identity”. IDEE allows customers to use this verified data to register with other online services or to confirm payment information required for transaction completion. We leverage cryptography and blockchain technology and a smartphone’s or PC’s security chip to protect customer data from hackers and maintain data sovereignty. The customer confirms and approves data exchange simply by unlocking their smartphone using their fingerprint or the facial recognition feature. This process requires no additional app or registration.

What are the advantages for retailers?

The IDEE solution makes checkout processes up to eight times faster. As a result, it significantly improves conversion rates as there is a lower number of checkout abandonment. What’s more, retailers can reduce customer acquisition cost. Another important aspect pertains to trust: In times where fake accounts and bots have been running rampant, online retailers must ensure that the information customers provide is actually genuine. Simply asking for an e-mail address and a password is not enough as these are very easy to fake. Meanwhile, data that users share via the IDEE solution has already been verified and comes from a trusted source.

What do retailers need to be able to use your technology?

Online retailers who want to use our solution can integrate it into existing shop systems in a few short hours simply by using plugins, SDK, and API. With a few lines of code, our SDK can also be embedded in apps and subsequently runs in the background.

Do customers also benefit from your solution?

Customers definitely benefit from an improved shopping experience. Our solution becomes an intuitive part of the customer journey and makes digital interactions easier for users. Consumers no longer have to remember passwords or embark on a cumbersome data entry process if they want to take advantage of a new service.

A group of people where all are wearing the same black shirt...
Idee Team Belgrade
Source: IDEE GmbH

How would you prefer to shop in the future? Where do you still see room for improvement?

My take on this is that the shopping process of the future must be fast, convenient and secure. The latter is meant to be enforced by strong customer authentication (SCA) as a requirement of EU Directives. Having said that, many companies still have problems reconciling data protection and an inspiring shopping experience. This is where businesses have to do a better job in guiding their customers through the buying process and remove unnecessary obstacles. Yet policy-makers are also tasked with swinging into action: mobile commerce can only work if serious efforts are made to expand wireless broadband services.

Your company won the Innovation Award of the German Retail Congress in 2018. What has changed for you since then and what are your next steps?

Since we won the Innovation Award of the German Retail Congress in 2018, we have caught the attention of several innovation labs of major companies. Even before we won the Award, we always knew that our solution addresses a key issue in the industry, but our win and the subsequent attention has created a brand-new dynamic. Other industries like the mobility sector have also expressed keen interest. Right now, we have ongoing successful projects with four banks, three retail groups and a German automotive company. We are also in the process of expanding our business into the United States.

Care to share an expert tip with us? What do startup companies today have to do to win over customers and retail partners?

Oftentimes, emerging startups are not taken seriously. The retail sector needs to trust you before it even considers a collaboration. To build a good reputation, especially when it comes to the retail industry, it makes sense to apply for the sought-after and coveted spots in innovation hubs or incubators and take part in awards and competitions. Here is an important tip: don’t take a half-hearted approach to your submission for an award application. Only those who give 110 percent will ultimately be successful in attracting the attention of the elusive target audience.

Interview: Katja Laska

related articles:

popular articles:

Thumbnail-Photo: RetailTech Lab opened a national test center in Denmark...
23.06.2020   #payment systems #marketing research

RetailTech Lab opened a national test center in Denmark

The store of the future has opened in Lyngby. One of the partners is the IT company Delfi Technologies.

On June 16, 2020, RetailTech Lab opened its doors to a national test center in the Danish mall “Lyngby Storcenter”. New technology for the retail industry will be tested in close interaction between entrepreneurs, retailers and ...

Thumbnail-Photo: Interface for quick serial emulation and enhanced mPOS integration...
26.06.2020   #POS systems #software applications

Interface for quick serial emulation and enhanced mPOS integration

APG expands mobile interface portfolio to enhance connectivity options at the point of sale

APG Cash Drawer, a fast-growing global manufacturer of cash management solutions, announced today the release of a new USB interface option: the 485 USBProLite™ USB to Serial Emulation Interface. This interface solution extends the ...

Thumbnail-Photo: Shop NEXT 2020
31.03.2020   #online trading #brick and mortar retail

Shop NEXT 2020

Next shopping experience

Due to the retail industry in Southeast Asia is developing rapidly and the retail industry value has exceeded 100 billion dollars. Over 250 exhibitors and 10,000 visitors from 30 countries or regions are expected to participate in Shop Next ...

Thumbnail-Photo: “Dear shopping cart, please show me the way!“...
06.07.2020   #self-checkout systems #scanner

“Dear shopping cart, please show me the way!“

Shopping Cart 2.0 – gimmick or idea with intrinsic value?

Not all shopping carts are the same... far from it! Digitization and automation also put their stamp on this aspect of the retail sector. What’s usually a plain, large basket on wheels that makes it easier for shoppers to transport products ...

Thumbnail-Photo: Reflexis successfully expands into Baltic region by signing Maxima Latvia...
08.07.2020   #POS communications #workforce deployment

Reflexis successfully expands into Baltic region by signing Maxima Latvia

Region’s leading retail chain chooses workforce management solution

Reflexis Systems, the leading provider of intelligent workforce management and execution solutions for multi-site businesses in retail, food service, hospitality and banking, today announced that Maxima, one of the largest Latvian retail chains, has ...

Thumbnail-Photo: Behind the curtain: Inside Amazon
18.05.2020   #online trading #marketing

Behind the curtain: Inside Amazon

A Frankfurt startup helps sellers to improve their ranking on the platform

"I want to successfully promote and sell my products on Amazon" - that's the goal of many sellers. It comes as no surprise as the Seattle-based online store has evolved to become the largest e-commerce marketplace in Europe since its ...

Thumbnail-Photo: The new digital signage landscape: cloud-based...
14.04.2020   #digital signage #artificial intelligence

The new digital signage landscape: cloud-based

Using AI for automation and personalization

Big technology advancements mean digital signage systems are starting to become easier to use, to scale and to integrate, fuelling a market boom that will see the sector worth almost 30 billion dollars in five years' time.In a market that's ...

Thumbnail-Photo: The safety barrier you need right now
02.06.2020   #customer satisfaction #security

The safety barrier you need right now

Poindus ProShield is an effective protection screen.

Safeguards like social distancing implemented in-store during staff-customer interactions are enhanced with our ProShield, an effective protection screen that provides an additional layer of protection for cashiers & customers at the point of ...

Thumbnail-Photo: Automated delivery services sprang up during China’s Covid-19 lockdown...
03.06.2020   #coronavirus #delivery

Automated delivery services sprang up during China’s Covid-19 lockdown

Retail technologies at Smart Retail Expo (SRE 2020)

In response to the Covid-19 outbreak, China’s retail giants JD.com and Meituan both deployed their smart deliver robots/vehicles in heavily locked down cities, such as Wuhan and Beijing. Insiders believe automated delivery technology will be ...

Thumbnail-Photo: All hands on deck in food retailing due to the coronavirus pandemic...
15.04.2020   #online trading #e-commerce

All hands on deck in food retailing due to the coronavirus pandemic

How online retailers and delivery services are reacting to changing user behaviour

For a long time, online food retailing was the problem child for German e-commerce. In many other countries, order rates for food were consistently higher than in Germany. Various initiatives by bricks-and-mortar German food retailers to enter the ...

Supplier

Apostore GmbH
Apostore GmbH
Uferstraße 10
45881 Gelsenkirchen
Poindus HQ - Taiwan
Poindus HQ - Taiwan
5F., No.59, Ln. 77, Xing-Ai Rd.,Neihu Dist.
Taipei City 114
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
CCV GmbH
CCV GmbH
Gewerbering 1
84072 Au i.d.Hallertau
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
Reflexis Systems GmbH
Reflexis Systems GmbH
Kokkolastr. 5-7
40882 Ratingen