Busy consumers increasingly look to retailers for time savings and convenience at every point in their shopping experience, and returning purchases is no exception. In fact, a recent NCR Corporation (NYSE: NCR) survey showed that 64 percent of consumers consider the ease of returns as somewhat or very important.
Now, a new self-service solution – NCR FastLane Self-Return – enables retailers to provide more queue-busting convenience to their customers during the often time-consuming and frustrating merchandise return process.
“The ease of returning products is a significant factor in a consumer’s purchasing decision. Our research finds that over half of consumers would prefer to shop at stores that offer a self-service solution to help speed returns,” said Mike Webster, vice president, NCR Self-Service Solutions. “The first solution of its kind, NCR FastLane Self-Return provides retailers with a new vehicle for enhancing the consumer experience and building customer loyalty, while also improving staffing and operational efficiencies.”
In a typical retail environment, the solution allows shoppers to return goods for a refund on their own by first scanning the item(s) and entering relevant product information. Next, the item is inspected by a store associate who can approve the return. A reimbursement is then issued in the manner the item was originally purchased – debit, credit, cash or gift card.
To maximize retailers’ investments, NCR FastLane solutions are supported by NCR’s global services team, which offers a portfolio of services – including consulting, deployment, integration, hosting and support – to meet individual retailer needs.
NCR Introduces World’s First Self-Service Returns Solution
New NCR FastLane™ Self-Return allows consumers to scan and return purchases
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