Company News • 30.09.2011

NCR helps Unicoop Firenze unify digital and physical channels through converged retailing

New software provides the largest Italian cooperative retailer with consistent pricing, promotion and seamless transaction across channels

Mit NCR STS verknüpft Unicoop Firenze drei unterschiedliche und zuvor...
Mit NCR STS verknüpft Unicoop Firenze drei unterschiedliche und zuvor unabhängig voneinander laufende SB-Lösungen - im Bild die SB-Kassen

NCR Corporation (NYSE: NCR) announced that Unicoop Firenze, the largest Italian cooperative retailer, has completed its implementation of the NCR Sales Transaction Services (STS) module of its latest store automation software, NCR Retail Transaction Services.

The software implementation is part of the Italian retailer’s IT strategy to unify its store transaction software and provide customers with a seamless shopping experience across multiple channels. This capability means that Unicoop Firenze’s can now interface and unify three multi-vendor separate subsystems: self-checkouts, self-scanning and self-service scales.

In addition, NCR Sales Transaction Services will enable the retailer to easily bring new customer interaction channels, such as support for smartphone - enabled shopping lists - to market quickly, without disruptive and expensive technology changes. Additionally, this implementation has lowered the operating costs associated with system maintenance, supplier management and software enhancements, testing, distribution and fixes.

“The NCR software has greatly enhanced the effectiveness and timeliness of our customer engagement campaigns,” said Riccardo Rapi, CIO at Unicoop Firenze. “This deployment has also enabled us to interface and unify three separate self-service systems, which will lead to increased efficiencies and reduced operational costs.”

The NCR STS solution enables retailers to manage consistent product, price and promotions data across in-store, online and mobile customer touch points simply and cost effectively. It uses Service Oriented Architecture (SOA), agile development techniques, object-oriented components and standard web-based interfaces, which enable rapid integration with a retailer’s legacy enterprise system. It also eliminates the need for costly and time-consuming custom software development and integration for each customer touch point.

“By delivering personalized information, based on a consumer’s stated preferences and presence in a channel, forward-thinking retailers like Unicoop Firenze are changing how they engage in conversations with, and create experiences alongside, shoppers,” said Rick Chavie, vice president, retail marketing, NCR Corporation. “This unification of digital and physical channels will help Unicoop Firenze deliver the converged retailing experience that consumers demand and establish a powerful competitive edge in the Italian market.”

NCR Sales Transaction Services (STS), is a component of NCR’s Retail Transaction Services (RTS) store automation solution. Both are part of the NCR c-tailing™ solutions, a set of software and services that enable retailers to offer consumers greater personalization and consistency across channels, such as the Internet, mobile devices, social media and in the store. These converged retailing solutions enable retailers to differentiate themselves, lower operating costs and attract today’s empowered and elusive consumer.

With a total of 116 stores distributed in the centre of Italy, Unicoop Firenze employs approximately 8,500 people and operates 12 convenience stores, 40 mini markets, 58 supermarkets and 6 hypermarkets.

Unicoop Firenze received the prestigious Retail Technology Award Europe (RETA) for the “Best in-store solution” from the research institute EHI for the implementation of NCR STS in its stores.

Supplier
Logo: NCR GmbH

NCR GmbH

Steinerne Furt 67
86176 Augsburg
Germany

related articles:

popular articles:

Thumbnail-Photo: U.S. merchants lack critical tools to fuel global expansion...
10.07.2019   #online trading #e-commerce

U.S. merchants lack critical tools to fuel global expansion

Top challenges: payment localization, compliance, and cybersecurity

Rapyd, a FinTech-as-a-Service provider, today announced the results of its inaugural ‘2019 State of Cross-Border eCommerce: U.S. Merchant Outlook’, which found that most U.S. business units (91 percent) prioritize cross-border sales as a ...

Thumbnail-Photo: Changing markets: embracing disruption to harvest opportunity...
18.06.2019   #digitization #event

Changing markets: embracing disruption to harvest opportunity

Reporting from the first annual Retail & Brand Experience World Congress in Barcelona

More than 200 industry insiders highlighted the many challenges facing the retail sector today in interesting talks and lectures.Topics included the customer experience, the use of technologies, digital media, omnichannel strategies, personalization ...

Thumbnail-Photo: APG announces the hiring of Mr. Paul Griffiths as its new president and...
09.08.2019   #cash management #cash drawers

APG announces the hiring of Mr. Paul Griffiths as its new president and CEO

Global cash management solution manufacturer welcomes its new president & CEO Paul Griffiths

APG Cash Drawer, a global manufacturer of cash management solutions announces the hiring of Mr. Paul Griffiths as its President and CEO. Most recently, Mr. Griffiths was the CEO of Birchwood Casey, a sporting goods company working with large ...

Thumbnail-Photo: APG Cash Drawer: new SMARTtill business development manager...
15.05.2019   #cash management #cash handling systeme

APG Cash Drawer: new SMARTtill business development manager

APG Cash Drawer announces hire of SMARTtill business development manager

APG Cash Drawer, a fast-growing global manufacturer of cash management solutions, announced today the addition of Tony Pusateri as SMARTtill Business Development Manager. ...

Thumbnail-Photo: Retailers growing produce in automated farms...
10.06.2019   #food technology #food retail

Retailers growing produce in automated farms

A plug-and-play method to grow clean, healthy food

GP Solutions, a developer of modular, automated micro-farms, announced it is developing systems for major retailers.Throughout the world, companies are embracing the concept of growing clean food onsite in easy-to-operate, automated growing pods. ...

Thumbnail-Photo: Well cooled shopping entertainment, please!
15.07.2019   #refrigeration cabinets #refrigerated counters

Well cooled shopping entertainment, please!

What about modern refrigeration technology?

Pierluigi Schiesaro and Gian Paolo Di Marco from Arneg, a company focusing on food service equipments, talk about refrigeration systems as "shopping entertainment".They also tell us what sustainable refrigeration could look like and why ...

Thumbnail-Photo: Improving performance with video training
19.06.2019   #personnel management #video

Improving performance with video training

Video tutorials for inventory management or customer service excellence

Smart Retail Solutions (SRS) has announced their ProfitTrax Platform is now including Best Practice Video Training in its Advanced Analytics Suite. Their team has successfully implemented the update because they believe the key to profit improvement ...

Thumbnail-Photo: Goodbye paper receipts: All documents stored in one app...
16.05.2019   #epos systems #cashpoints

Goodbye paper receipts: All documents stored in one app

What happens when the Receipt Provision Ordinance takes effect? We digitize!

They create a lot of work and endless waste: tons of paper receipts from cash registers end up with customers or the waste bin every day. In early 2020, all consumers must be given a purchase receipt in Germany. That’s what the law mandates. ...

Thumbnail-Photo: Retail service robots – helper or footfall generator?...
22.07.2019   #pos marketing #services

Retail service robots – helper or footfall generator?

Using drag and drop to train the new coworker

Many of us know their faces, even if we have never met them in person. One of these faces belongs to Pepper, the humanoid robot. It has fast become a media star. ...

Thumbnail-Photo: Retail analytics: Breaking down data silos and improving operational...
29.07.2019   #data management #data analysis

Retail analytics: Breaking down data silos and improving operational efficiency

How comprehensive data usage led to higher revenue at Heine

“As a business with heritage in mail order, we used to have access to detailed reports about product performance in our catalogues. Once our digital presence grew, we had very limited information available that combined the KPIs for both our ...

Supplier

Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven