Company News • 07.11.2013

Acuative Introduces ValuNet Field Pro Maintenance for Retailers

A new, proactive service and support model to maximize operational efficiency

Acuative, a leading provider of innovative retail technology services, products, and solutions, today announced the release of ValuNet Field Pro Maintenance. Developed specifically for the retail sector, ValuNet Field Pro offers a seamless field service support option to enhance equipment reliability and performance in retail stores. 

Retailers now have the availability of dedicated professional technicians ensuring they get the most out of their technology investments while keeping a tight rein on costs.

With ValuNet Field Pro, the maintenance processes performed by multiple teams and multiple vendors can now be handled more efficiently with one service provider.  Trained and certified on a wide range of equipment manufacturers representing the industry’s leading product providers, ValuNet Field Pro technicians ensure that the store technology is consistently and proactively maintained on a regular schedule.  Geographically-dispersed, they have the technical expertise to keep retailers up and running by performing routine on-site preventative maintenance and non-critical trouble resolution minimizing or eliminating costly downtime while boosting productivity.

“In today’s highly competitive business environment, retailers can’t afford equipment or network downtime,” states Vince Sciarra, CEO at Acuative. “The challenges maintaining complex retail IT environments, from the latest devices to the infrastructure that connects them, can be overwhelming. ValuNet Field Pro offers retailers peace of mind with end-to-end technology support as a service using Acuative’s own field service technicians.  Technology investments are protected through preventative maintenance using the latest industry best practices, increasing its longevity and allowing the retailer to focus where it matters the most - their customers.”

ValuNet Field Pro Maintenance options include network and equipment monitoring, help desk services, sparing and depot services, administration of manufacturer’s warranties and service contracts, installation services, and Response on Demand, an independent scheduling option for peak retail periods.

To learn more about ValuNet Field Pro and other innovative retail technology services, products, and solution offerings, visit Acuative at the National Retail Federation’s 103rd Annual Convention and Expo, Retail’s BIG Show - Booth #2975, January 13-14, 2014 at the Jacob Javits Convention Center in New York City.

Source: Acuative

channels: services, quality of service, remote maintenance systems