customer retention

From discount coupons to points: Lidl overhauls its loyalty programme across Europe

Germany goes live on 1 June – what the new points system means for retail

Five Trends Shaping NRF 2026: Retail’s Big Show Europe in Paris

From New York to Paris: The retail industry is betting on execution - AI, Retail Media, and customer loyalty take center stage.

Customer loyalty at eye level: Why WhatsApp is becoming indispensable for retailers

Christian Strauch from hellomateo in an interview about the role of WhatsApp along the customer journey - from personal contact to conversational commerce

Gamification in retail: how to attract and retain new customers

Easily integrate playful elements into your campaign with Brame AG's Gamification Marketing Builder

Takko and Salesforce: increasing efficiency in customer service thanks to artificial intelligence

How modern technologies improve the shopping experience at the fashion retailer

Successful customer loyalty in times of change: how to win with omnichannel

Challenges and trends in a cross-channel strategy

Turning customers into friends - here's how it works

WhatsApp channels as a secret weapon in the marketing mix

Scary and clever - marketing for Halloween

How do you make the most of 31 October for your business?

The future of marketing is conversational

Global survey: 88% of consumers are seeking text messaging conversations with brands

Lidl announces Welsh language certification

Cynnig Cymraeg certification signals retailer’s ongoing commitment to Welsh culture and heritage

Aldi Bus: Retailer celebrates Cheapest Supermarket of the Year win

Aldi Bus takes customers from competitor stores to shop at the cheapest supermaret

Kraft Heinz optimizes product content for 3000 SKUs to win on the digital shelf

Salsify assists Kraft Heinz in delivering a consistent brand experience across every digital and physical retail channel

Why a PIM solution is essential for your ecommerce strategy

Salsify's webinar on effective product information management (PIM) on Nov. 30 at 4 p.m.

Bolt launches virtual shopping assistant

New assistant powers convenient experiences for shoppers and drives higher account registrations, more logged-in shoppers, and conversion for retailers

The connected supermarket: shopping experience of the future?

Bizerba presented a wide range of solutions for the retail trade at EuroCIS

The end of the cookie era?

More and more companies are abandoning the collection of cookies. The reasons are as varied as the possible alternatives

How convenience stores can drive shopper loyalty in 2022

Convenience, prices, loyalty programs – how to retain customers

Gamification in retail: turning shopping into a game

Games and gamification can sound a little bit childish, but major enterprises love gamification as much as users love games

Survey: Most consumers say they buy based on experience vs. price

99% also said they regularly shop online while 97% have purchased through social media

Flexible, mobile and well equipped: valuable store associates

iOS solution from NewStore allows extensive omnichannel commerce on the floor

retail salsa Tech Talks – Industry discussion live for the first time from EuroCIS 2022

Hot topics of the retail tech industry: automation & AI, smart stores, interactive touchpoints

ESL: an all-rounder for the customer journey

Why the use of Electronic Shelf Labels can pay off

Lush is giving away 100,000 Bath Bombs

Bath bomb inventors celebrate World Bath Bomb Day with big marketing campaign

DTC and brick-and-mortar brands use value-driven personalization to score big

Winners of Sailthru’s Retail Personalization Index 2022: Thrive Market, Sephora, DSW, Best Buy, Adidas

Playfully - simple? Gamification in retail

How retailers can win new customers with gamification

Renting instead of buying: A sustainable consumption system on the rise?

Highlights from a webtalk about subscription services and circular economy at Decathlon

You get what you give: Appreciation and fairness as the key to customer loyalty

How do retailers achieve more customer loyalty for their company?

Sweet and enticing: Honey for your customer loyalty

Webtalk "retail salsa" about customer relationship management

US consumers say fake online reviews are a growing problem

Uberall analyzes four million reviews on Google, Facebook, Yelp and Tripadvisor to determine rates of review fraud

Return to brands with strong online community

Importance of engaging with customers online

What's the one thing younger consumers have relied on in the pandemic? Texting!

Need for new marketing strategies to meet customers where they are

More trust for retailers with messaging services

Increased purchasing power through conversational AI

Key driver of loyalty and total spend

Omnichannel grocery shoppers spend up to 20% more

Magical shopping experience

Finally Harry Potter fans can visit the official Harry Potter flagship store New York City

Foot traffic and behavioral analytics converge with digital signage

More customer loyalty based on invaluable information

Post Corona wardrobe refresh

More than half of the Canadians plan to buy new clothing when the pandemic is over

Lowe's introduces enhanced shopping experience for Pro customers

Exclusive offers, such as perks, new products and services

Touchless Feedback

The Wall Street Journal published an article about Instant Feedback ‘Smiley’ Buttons

U.S. consumer satisfaction dropped for pickup service

Total U.S. online grocery sales grew 15% in 2021/01 vs. 2020/11

They're just not that into you

Consumer-brand relationship insights for marketers and brand communication

Consumer packaged goods purchases grew 19% in 2020

Fueled by the pandemic, half of Americans tried new brands

A splash of lime for your returns management

Our webtalk "retail salsa" at 4:00 pm on 2021/01/27

Klarna starts cooperation with Verifone

The idea: a shopping experience in stores that is unique worldwide

Beauty shoppers won’t try new products when shopping online

‘Virtual’ try-on technology positively impacts 45% of beauty shoppers

Boom time for bicycle retailers

What is the recipe for success? iXtenso visited three bicycle retailers

Better customer care on Twitter leads to increase in customer satisfaction

Responses to queries on social media impact service quality perception

Walmart brings the big screen to its parking lots

Retailer’s first-ever drive-in movie theater

4 tips on how to handle customer complaints

How you can effectively respond to negative reviews and use them to be a benefit to your company

The importance of effective complaint management

A strategic and cross-channel approach to handling negative customer experiences

3 steps to personalisation in e-commerce

How retailers can build trust and foster customer loyalty