Saint Patrick's Day-Special • 14.03.2019

The Guinness Storehouse in Dublin – a powerful customer magnet

Brand advertising with taps, creamy whitecaps, and hashtags

Just in time for Saint Patrick's Day, we turn our attention to arguably the favorite drink of the Irish: the iconic Guinness beer. Or, more precisely, the home of the stout: the Guinness Storehouse opened its doors in 2000 right in the heart of Dublin at the St. James’s Gate Brewery.

Since its opening, thousands of people visit the 7-story tourist attraction every day. The venue has welcomed over 19 million visitors as of 2019 with over 1.7 million visitors passing through its doors just in 2018 alone.

It made us wonder what makes the Guinness Storehouse such a powerful customer magnet. That's why we went on location and started our journey through the world’s largest pint glass.

Guinness: Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

The Guinness Storehouse tour

Ground floor: history & gift shop

While the outside still features the look of the old brewery from the 18th century, the inside of the building greets visitors with its modern, Irish flair. This is also where you can find the Guinness Retail Store, a large gift shop.

Guests are greeted by a guide, who offers a brief introduction. The tour of the brewery starts with a history of the beer’s ingredients (water, barley, hops, and yeast) and how they are used.

Guinness; Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

The first floor: the cooperage, transport and Arthur Guinness

Apart from the story of the beer’s creator Arthur Guinness, visitors also learn about the company’s historic logistics processes on the first floor. Guests can find out how the wooden barrels were made and what transport routes ensured that Dublin’s most successful product was transported to the rest of the world.

Guinness: Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

The second floor: tasting experience

Welcome to the tasting rooms, where an expert guide introduces you to the different tastes found in Guinness and where you learn how to best enjoy the beer.

Guinness: Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

The third floor: world of advertising

Visitors can enjoy many famous examples of the long history of the company’s creative advertising.

Guinness; Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

The fourth floor: Guinness Academy

On this floor, visitors can learn to pour and then savor their own perfect pint of Guinness after a quick tutorial! 

Guinness; Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

The fifth floor: food & drink

The so-called food experience floor is home to restaurants and bars and everything a Guinness lover’s heart desires.

Source: iXtenso/Wintrich

The sixth and seventh floor: a view of Dublin from above

The last stop of the tour, the famous Gravity Bar, rewards guests with 360 panoramic views of Dublin. A free pint of Guinness is the (foaming) glory of this visit. Sláinte!

Guinness; Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

Keeping visitors busy

Next to the impressive and detailed design and layout of the brewery, which manages to strikingly depict the history of the world-famous product right from the get-go, the attraction also successfully continues to personally involve visitors in the experience. This includes opportunities such as the pouring tutorial in the Guinness Academy or a selfie modeled on the head of the iconic stout. These events are very popular with visitors, who take pictures and post them on social networks with a Guinness hashtag.

Guinness; Copyright: iXtenso/Wintrich
Source: iXtenso/Wintrich

The unique mix of tradition, Irish charm, and modern technical equipment ensures a feel-good atmosphere. Every now and then guests are approached by expert guides or members of staff, who divulge relevant information. This overall package is complemented by bonus experiences such as the brewery’s own band, which travels the floors and surprises listeners with fun live music.

Thanks to the many features, services, dining options, and entertainment, visitors can easily spend the whole day at the Guinness Storehouse.

As one would expect, there is also no lack of seasonal events. In addition to other happenings, the Guinness Storehouse celebrates St. Patrick's Day with a four-day festival of live music, delicious food, and craic, meaning lots of fun.

Paul Carty, Managing Director at Guinness Storehouse, says: “We continually reinvest in our visitor experience to meet and exceed visitors’ expectations.”

Author: Linda Wintrich, iXtenso – Magazine for Retailers

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