Parcel shipping services • 24.06.2019

“Worldwide shipping: I need it - now!“

Helping eCommerce businesses succeed through international shipping

Woman and man sitting at the table during a conversation...
Inga Kuhlow from iXtenso in conversation with Micha Augstein
Source: Bjoern Gerdes

Micha Augstein, CEO and founder of shipping service provider PARCEL.ONE GmbH is on a mission. He wants to revolutionize online retail with his innovative logistics approach and support online retailers.

How does he do it? Retailers simply send their merchandise to him and he takes care of the rest. Around the world.

Mr. Augstein, cross-border commerce - international shipping - is not a very pressing issue for many small and medium-sized companies. Are they simply too afraid of the legal provisions?

Micha Augstein: Yes, I think that’s the case. Online retailers are worried about adherence to rules and especially regulations such as thresholds and limits for sending parcels abroad. There are also tax considerations - which fortunately will soon become obsolete – but are still causing issues at the moment. There are more changes to come in the future.

What kind of changes?

Starting in 2021, every retailer only needs one tax ID for Europe. This eliminates the elaborate application procedure and will make it a lot easier to ship goods. The exact implementation is still under negotiation.

Generally, retailers should not be afraid of cross-border shipping - this also applies to countries outside of Europe. After all, the advantages of international trade far outweigh any problems associated with it.

Your service wants to solve this problem. Your motto is “use local hero delivery partners for international shipments“. That sounds a bit contradictory.

Maybe at first. B2B or B2C customers are increasingly unhappy with the global players in cross-border shipping. That’s where we need an alternative. We aim to find the best delivery service for end customers in the respective delivery country to guarantee quick and easy delivery.

How do you find a reliable delivery partner? And what do retailers have to do on their end?

We have a network of more than 40 international delivery services, from which we select the best local shipping and delivery method and carrier for every international shipment. As is the case with any shipping provider, the outgoing parcels will be labeled with a package label. These items will be sent to us in bulk delivery. We subsequently scan the label, weigh and measure the dimensions, and choose the best delivery service for the respective country. We print the final label and turn it over to the shipping service in the destination country or network.

Our tracking feature allows the end customer to track the current status of the package at any time and identify the service provider in charge of the delivery.

parcel tape
PARCEL.ONE aims to improve online trading with this new service
Source: PARCEL.ONE

Is it really possible to track the packages everywhere and in real-time?

Right now our tracking feature works in 108 countries. We still miss a few countries but that’s simply because not all countries offer the right digital features yet. Having said that, our top priority is to keep the recipients informed as much as possible – the same way they would expect it from a local provider.

Are there any specific time-windows for deliveries?

Not yet. Right now, we focus on the delivery aspect.

What is your advice for running a successful international online business?

Online retailers should think outside the box (no pun intended) and conceptualize their store differently. It’s not enough to start an online store. You also have to be open to innovative approaches – including a new design, new products, better marketing or, in this case, a better delivery service.

To be successful in international markets, it is crucial to think beyond borders because they are technically not an obstacle. In other words, retailers should carefully research and identify their global target market. Needless to say, they will encounter obstacles along the way, but there are just as many effective solutions to overcome them.

Interview: Inga Kuhlow; iXtenso – Magazine for Retailers

related articles:

popular articles:

Thumbnail-Photo: How to manage parcel returns properly
30.11.2020   #logistics #delivery

How to manage parcel returns properly

Rules for a sustainable e-commerce

Sustainability, ethics and the ecological footprint – nothing that e-commerce can really score with. Especially shipping including returns urgently need more awareness, from customers as well as store operators.Micha Augstein, founder of ...

Thumbnail-Photo: Autonomous delivery vehicles
14.01.2021   #delivery #robotics

Autonomous delivery vehicles

Industry report 2020 on indoor and outdoor delivery robots

Reportlinker.com announces the release of the report "Autonomous Delivery Vehicle Industry Report, 2020".Indoor autonomous delivery marketUp to date, indoor autonomous delivery robots have been available in restaurants, hotels, office ...

Thumbnail-Photo: Walmart pilots smart box technology to receive fresh deliveries...
21.01.2021   #online food retailing #food delivery service

Walmart pilots smart box technology to receive fresh deliveries

Contactless grocery delivery 24/7

“What if we could conveniently deliver fresh groceries to a customer’s front door any time of the day, whether they’re home or not?” This question led Walmart to explore a smart option in their new pilot with ...

Thumbnail-Photo: Skilled returns management for more customer loyalty...
03.02.2021   #online trading #e-commerce

Skilled returns management for more customer loyalty

International returns management: transparent, fast, sustainable

On Jan. 27, 2021, the new edition of "retail salsa - Spice up your community," the new webtalk format from iXtenso and EuroShop, took place.The topic of the afternoon: the squeeze of lemon for your returns management.Want to know what ...

Thumbnail-Photo: Examining working environments in warehouses...
26.01.2021   #e-commerce #warehouse management

Examining working environments in warehouses

Research on new jobs in e-commerce

Researchers in occupational science and occupational health from Swedish University of Gävle and Luleå University of Technology are going to study working environments in the large warehouses that form the hubs in e-commerce. E-commerce ...

Thumbnail-Photo: Real-time transparency for supply chains thanks to big data...
01.02.2021   #supply chain management #logistics

Real-time transparency for supply chains thanks to big data

More efficiency and lower costs for retailers thanks to precise ETAs

More than ever before, retailers have to be ahead of their competition when it comes to filling orders and responding to customer requirements. The global hunger for consumption reached a new high in 2019, with retail sales of USD 25 trillion. And ...

Thumbnail-Photo: 5 reasons outsourcing logistics is the way to go...
11.01.2021   #e-commerce #customer satisfaction

5 reasons outsourcing logistics is the way to go

Meeting customer expectations in the age of ecommerce

The rise of e-commerce is a pervasive force that ripples through every part of the global supply chain, calling for faster and more efficient shipping. As a result, there has been a significant increase in the adoption of logistics service ...

Thumbnail-Photo: Sustainable shipping in partnership with One Tree Planted...
08.01.2021   #sustainability #logistics

Sustainable shipping in partnership with One Tree Planted

Freight Club launches free carbon offset program for members

Freight Club, a logistics management platform, launches a free-access program to members that offsets 100% of the carbon emissions emitted from all shipment it enables. The program, in partnership with non-profit One Tree Planted, will plant trees ...