Taiwan FamilyMart, one of the largest convenience store chains on the island, has installed more than 2,200 Wincor Nixdorf self-service kiosks - a new milestone for both companies. Bills used to be paid at the point of sale (POS) system but transferring it to the kiosks – branded as the ‘Famiport’ – has helped cut customer queue time at the counter. Established in 1988, the Taiwan arm of Japanese convenience store giant FamilyMart, first implemented Wincor Nixdorf’s iCORe kiosk in 2007 as part of a company-wide e-business initiative.
Customers can pay utility or other types of bills at the kiosk, as well as purchase virtual electronic points to top-up special internet cards used for gaming, which has contributed to FamilyMart experiencing as many as 1000 transactions per kiosk every month. The convenience store chain says customer traffic at stores with installed kiosks has increased by an average of four percent.
Customers can order traditional Chinese festival specialty food products, such as cakes and gluten rice dumplings, monitor and update credit card loyalty reward points that can be also exchanged for products in the stores, print tickets or vouchers using a thermal printer, add credit to telephone cards and pay traffic fines.
“The speed and convenience of the iCORe kiosk has certainly helped to boost customer store visits and transaction levels. We hope to increase the value of these kiosks to customers by using it as a platform to provide further services and product features in the future,” said Taiwan’s FamilyMart General Manager, R.D. Chang.
