Company News • 14.05.2018

Technology speeds up service and cash counts at Antwerp bakery

An APG case study: POS solution with SMARTtill

Speed is essential in a retail bakery. Peckish patrons don’t want to wait in a queue too long for their pastries and croissants. But speed can lead to mistakes, as cashiers make change for customers in a hurry to get to the next customer. At the end of the day when cash is counted, that’s when the mistakes turn up.

Supplier
Logo: APG Cash Drawer

APG Cash Drawer

4 The Drove
BN9 0LA Newhaven
UK
Cash register in a bakery; copyright: APG Cash Drawer...
Source: APG Cash Drawer

Wanting to speed up queues and eliminate cash losses, Nora Dekeirsmaeker, owner of Bakkerij Nora in Antwerp, Belgium, asked her POS integrator, Hasselt-based QNH, for a better checkout solution. The integrator recommended a complete POS system with its OmniQstore POS software and the SMARTtill Intelligent Cash Drawer from APG. When she heard what SMARTtill Solution® could do, Dekeirsmaeker reacted by saying, “Impossible.” But that changed when she saw the solution in action.

Speeding up cash counts

In business for 27 years, Bakkerij Nora is an Antwerp institution. Everyday customers pop in to buy the sandwiches, bread and pastries that made the bakery popular. Typical for this environment, cash represents 50 percent of the bakery’s transactions. While most transactions are for relatively small amounts of money, the bakery handles a lot of cash.

Handling cash, as any retailer knows, is time-consuming, and Bakkerij Nora was no different. “We were counting cash by hand once a day, at the end of the day when we closed the store,” says Dekeirsmaeker. “We compared the figures with the data in sales reports and if they didn’t match, sometimes we had to count the cash again.”

Cash register in a bakery; copyright: APG Cash Drawer...
Source: APG Cash Drawer

When the till didn’t add up, there was no way to determine the source of the error or who was responsible because multiple cashiers use the same POS stations. The store had two cash drawers, each taking an average of 30 minutes to count and reconcile the float.

Once installed, the SMARTtill Solution® delivered immediate results, making the whole operation more efficient and addressing cash discrepancies. Additional benefits included a reduction in the time required to count and balance the till at the end of day. This labour savings were reapplied to the front end and helped improve customer service.

Less work, more control

Dekeirsmaeker knew an intelligent cash management system would deliver significant improvements. SMARTtill Intelligent Cash Drawer keeps track in real time of cash amounts in each till compartment, no matter the currency or denomination. It produces a record of every transaction with time signature and cashier name, so discrepancies are easy to spot and fix.

“Some bakeries use weighing machines, some count cash manually, some take the cash to headquarters for reconciliation, and some would like to use more sophisticated cash management solutions. But they are expensive, costing €15,000, and slow down the transactions as they don’t accept all notes, and in bakeries speed is everything,” says Peter Debrier, QNH Account Director of Retail.

Debrier says installation of the first system was fast and mostly trouble-free. End user training was quick because the system is intuitive and straightforward. The client is happy with the outcome of the installation because it delivered the desired results – “less work, more control,” he says. For instance, end-of-day cash counts are no longer needed, saving managers up to an hour at the end of the day, which is a great benefit after a busy day.

Cash register in a bakery; copyright: APG Cash Drawer...
Source: APG Cash Drawer

No more end-of-day cash counts

The SMARTtill Solution® speeds up transactions by making cashiers more efficient and minimizing mistakes. In the past, with four people working the till each day, it was easier to make mistakes because employees have to work fast to avoid long queues. Speed is especially important on Saturdays and Sundays, when the bakery is busiest.

“Now if there is a mistake, it is quickly sorted with SMARTtill Technology,” Dekeirsmaeker says. Another positive result is employees are now more cautious making change for customers because they know they can be held accountable.

Best of all, from Dekeirsmaeker’s viewpoint, patrons know when they step into Bakkerij Nora, they get a delicious treat – and they’ll get it fast!

related articles:

popular articles:

Thumbnail-Photo: Accurate and efficient: Artificial Intelligence for hiring and...
12.12.2018   #personnel management #artificial intelligence

Accurate and efficient: Artificial Intelligence for hiring and recruiting employees

"Other channels are no longer working": Interview with Melikshah Ünver from Taledo

Skilled labor shortage, high turnover rates and the challenges of digitization: recruiting and hiring top-quality employees is especially difficult in the retail sector, particularly when companies must shake off a dull and dusty image. This is when ...

Thumbnail-Photo: retail trends: focus Retail Technology
12.02.2019   #mobile shopping #digital marketing

retail trends: focus "Retail Technology"

Omnichannel commerce, mobile shopping, seamless checkout – technology trends 2019

Would you like to find out about the latest retail technologies and hold something tangible in your hands at the same time?We'll be happy to send you a copy of our print edition retail trends: with the focus on "Retail Technology" ...

Thumbnail-Photo: The new connection: Mobile payment via electronic shelf labels...
03.01.2019   #mobile payment #brick and mortar retail

The new connection: Mobile payment via electronic shelf labels

Interview with Alexander Hahn from digital payment service provider Wirecard

It’s a customer’s dream: no more waiting in line at the checkout counter. At this point, consumers can already scan their purchases with their smartphones, pay and leave the store. Wirecard collaborates with SES-imagotag and makes this ...

Thumbnail-Photo: The right payment options for online stores
11.02.2019   #online trading #security

The right payment options for online stores

How you can combat shopping cart abandonment with the right methods

One of the main reasons why shoppers will abandon a purchase is when popular online payment methods are not an option. That’s why online retailers must know what these payment options are. We give you an overview of the pros and cons for ...

Thumbnail-Photo: First-hand packaging technology
01.02.2019   #event #packaging

First-hand packaging technology

LogiMAT 2019 in Stuttgart

In response to new regulations, packaging industry exhibitors at the 17th LogiMAT are showcasing new developments and innovations in machine technology, methods for reducing the use of traditional materials, and brand-new materials.As people become ...

Thumbnail-Photo: “Carbon” – The future of payment transactions by InterCard...
18.03.2019   #payment systems #Trade fair special EuroCIS 2019

“Carbon” – The future of payment transactions by InterCard

Customer-oriented processes beyond standard market solutions

Thumbnail-Photo: Trend 2019: The digitization of the stationary retail trade...
29.11.2018   #digitization #omnichannel

Trend 2019: The digitization of the stationary retail trade

From retail to omnichannel business model

For stationary retailers, it is no longer enough to think individually about e-commerce or other digital strategies. Instead, the focus is on networking online, mobile and offline channels and implementing a multichannel strategy, the so-called ...

Thumbnail-Photo: Toshiba spotlights new innovations for empowering retail...
21.01.2019   #mobile payment #payment systems

Toshiba spotlights new innovations for empowering retail

Showcasing its latest solutions, services and innovative concepts at hall 9 booth B42

Visitors to EuroCIS 2019 will learn at Toshiba's booth how every retailer can design his checkout to suit his and the customers' needs. Under the motto "Empowering the Art of Retail", Toshiba will present its end-to-end IT ...

Thumbnail-Photo: SES-imagotag VUSION Pulse Software
30.01.2019   #data warehouse management #software management

SES-imagotag VUSION Pulse Software

Improve Profitability and Reduce Waste

For 25 years, SES-imagotag has been the trusted partner of retailers for digital technology in stores. SES-imagotag, the worldwide leader in smart digital labels and pricing automation, develops a comprehensive IoT and digital platform that delivers ...

Thumbnail-Photo: Allgeier’s Retail Solution of the Future
03.01.2019   #video cameras #self-checkout systems

Allgeier’s Retail Solution of the Future

The IoT BoxX - a pop-up store fully integrated into SAP

Like hardly any other industry, the retail sector is being exposed to the challenges of technological change. On the one hand, important market shares were lost to online trading, and on the other hand, the online stores are now blazing their trail ...

Supplier

EUROEXPO Messe- und Kongress-GmbH
EUROEXPO Messe- und Kongress-GmbH
Joseph-Dollinger-Bogen 9
80807 München
LANCOM Systems GmbH
LANCOM Systems GmbH
Adenauerstraße 20 / B2
52146 Würselen
AURES Technologies GmbH
AURES Technologies GmbH
Maisacherstr. 118
82256 Fürstenfeldbruck
Elo Touch Solutions NV
Elo Touch Solutions NV
Kolonel Begaultlaan 1C11
3012 Leuven
Casio Europe GmbH
Casio Europe GmbH
CASIO-Platz 1
22848 Norderstedt
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
POSIFLEX GmbH
POSIFLEX GmbH
Flinger Broich 203
40235 Düsseldorf
ROQQIO Commerce Solutions GmbH
ROQQIO Commerce Solutions GmbH
Harburger Schloßstraße 28
21079 Hamburg
Allgeier Enterprise Services
Allgeier Enterprise Services
Westerbachstr. 32
61476 Kronberg im Taunus