Company News • 14.05.2018

Technology speeds up service and cash counts at Antwerp bakery

An APG case study: POS solution with SMARTtill

Speed is essential in a retail bakery. Peckish patrons don’t want to wait in a queue too long for their pastries and croissants. But speed can lead to mistakes, as cashiers make change for customers in a hurry to get to the next customer. At the end of the day when cash is counted, that’s when the mistakes turn up.

Supplier
Logo: APG Cash Drawer

APG Cash Drawer

4 The Drove
BN9 0LA Newhaven
UK
Cash register in a bakery; copyright: APG Cash Drawer...
Source: APG Cash Drawer

Wanting to speed up queues and eliminate cash losses, Nora Dekeirsmaeker, owner of Bakkerij Nora in Antwerp, Belgium, asked her POS integrator, Hasselt-based QNH, for a better checkout solution. The integrator recommended a complete POS system with its OmniQstore POS software and the SMARTtill Intelligent Cash Drawer from APG. When she heard what SMARTtill Solution® could do, Dekeirsmaeker reacted by saying, “Impossible.” But that changed when she saw the solution in action.

Speeding up cash counts

In business for 27 years, Bakkerij Nora is an Antwerp institution. Everyday customers pop in to buy the sandwiches, bread and pastries that made the bakery popular. Typical for this environment, cash represents 50 percent of the bakery’s transactions. While most transactions are for relatively small amounts of money, the bakery handles a lot of cash.

Handling cash, as any retailer knows, is time-consuming, and Bakkerij Nora was no different. “We were counting cash by hand once a day, at the end of the day when we closed the store,” says Dekeirsmaeker. “We compared the figures with the data in sales reports and if they didn’t match, sometimes we had to count the cash again.”

Cash register in a bakery; copyright: APG Cash Drawer...
Source: APG Cash Drawer

When the till didn’t add up, there was no way to determine the source of the error or who was responsible because multiple cashiers use the same POS stations. The store had two cash drawers, each taking an average of 30 minutes to count and reconcile the float.

Once installed, the SMARTtill Solution® delivered immediate results, making the whole operation more efficient and addressing cash discrepancies. Additional benefits included a reduction in the time required to count and balance the till at the end of day. This labour savings were reapplied to the front end and helped improve customer service.

Less work, more control

Dekeirsmaeker knew an intelligent cash management system would deliver significant improvements. SMARTtill Intelligent Cash Drawer keeps track in real time of cash amounts in each till compartment, no matter the currency or denomination. It produces a record of every transaction with time signature and cashier name, so discrepancies are easy to spot and fix.

“Some bakeries use weighing machines, some count cash manually, some take the cash to headquarters for reconciliation, and some would like to use more sophisticated cash management solutions. But they are expensive, costing €15,000, and slow down the transactions as they don’t accept all notes, and in bakeries speed is everything,” says Peter Debrier, QNH Account Director of Retail.

Debrier says installation of the first system was fast and mostly trouble-free. End user training was quick because the system is intuitive and straightforward. The client is happy with the outcome of the installation because it delivered the desired results – “less work, more control,” he says. For instance, end-of-day cash counts are no longer needed, saving managers up to an hour at the end of the day, which is a great benefit after a busy day.

Cash register in a bakery; copyright: APG Cash Drawer...
Source: APG Cash Drawer

No more end-of-day cash counts

The SMARTtill Solution® speeds up transactions by making cashiers more efficient and minimizing mistakes. In the past, with four people working the till each day, it was easier to make mistakes because employees have to work fast to avoid long queues. Speed is especially important on Saturdays and Sundays, when the bakery is busiest.

“Now if there is a mistake, it is quickly sorted with SMARTtill Technology,” Dekeirsmaeker says. Another positive result is employees are now more cautious making change for customers because they know they can be held accountable.

Best of all, from Dekeirsmaeker’s viewpoint, patrons know when they step into Bakkerij Nora, they get a delicious treat – and they’ll get it fast!

related articles:

popular articles:

Thumbnail-Photo: Mobile payment service
20.08.2018   #mobile payment #customer satisfaction

Mobile payment service

Mall of America® welcomes chinese consumers

CITCON, the leading cross-border mobile payment and marketing company announced today its partnership with Mall of America®, the nation's largest entertainment and retail complex. The CITCON cross-border mobile payment solution will be ...

Thumbnail-Photo: Bygg-Ole in Sweden streamlines stores with electronic shelf labels...
12.10.2018   #electronic shelf labels (ESL) #electronic shelf labelling

Bygg-Ole in Sweden streamlines stores with electronic shelf labels

For more efficiency and free up time for more promotional activities

With the goal of saving time and money, the DIY retailer Bygg-Ole in Stockholm has implemented the solution Breece electronic shelf labels, which will help the DIY retailer to increase efficiency and free up time for more promotional ...

Thumbnail-Photo: Make room for innovation: Cloud services for agile businesses...
05.10.2018   #data warehouse management #software as a service (SaaS)

Make room for innovation: Cloud services for agile businesses

Implement your retail pilot projects faster than ever. Interview with SAP retail experts.

Leaner, faster, more useful: Cloud solutions help analyze customer information and make meaningful use of it. Ralf Kern and Achim Schneider of the Industry Business Unit Retail at SAP reveal which retailers no longer want to do without the cloud and ...

Thumbnail-Photo: Absen LED free-standing centrepiece
16.10.2018   #led technology #led lighting

Absen LED free-standing centrepiece

Korean shopping mall sets new retail standard

Situated in Northwest Seoul, Starfield Goyang is the third and latest Starfield mall to open on the outskirts of the South Korean capital, and Starfield’s new shining star. As the largest indoor shopping theme park in Korea’s ...

Thumbnail-Photo: Waiting in checkout lines
15.08.2018   #customer satisfaction #digitization

Waiting in checkout lines

A turnoff to European shoppers

For many European shoppers, waiting at checkout lines any longer than five minutes is too long, according to retail study by Adyen. Shoppers are looking for an experience that satisfies three fundamental demands: convenience, context and ...

Thumbnail-Photo: Kaufland relies on state-of-the-art technology...
07.11.2018   #pos systems #retail

Kaufland relies on state-of-the-art technology

With an innovative POS system by AURES Technologies

Kaufland offers a completely new shopping experience with ist new store concept. The markets convince with their new, noble and highquality appearance. Modern colors combined with light wood and a new lighting concept create a pleasant atmosphere. ...

Thumbnail-Photo: New cash management solutions for the convenience sector...
08.11.2018   #cash management #cash handling systeme

New cash management solutions for the convenience sector

APG Cash Drawer partners with MSP Systems

APG Cash Drawer, a fast-growing global manufacturer of cash management solutions, announced today its new partnership with MSP Systems, a leading EPOS technology provider for the convenience sector in the UK.  MSP is now offering the SMARTtill ...

Thumbnail-Photo: Top-Toy strengthens stores with digital initiatives...
02.10.2018   #brick and mortar retail #digitization

Top-Toy strengthens stores with digital initiatives

Digital initiatives to boost the stores and ensure competitiveness

A highly competitive market with frequent campaigns such as Halloween, Black Friday, and Christmas puts great demands on retailers. This is also the case with Top-Toy, the leading Nordic toy group, which operates the Toys "r" ...

Thumbnail-Photo: Innovative in-store solution for Dublin university...
10.10.2018   #epos systems #cashpoints, cash register, cash desk

Innovative in-store solution for Dublin university

APG Cash Drawer with Retail Solutions installs SMARTtill Cash Management
Technology

APG Cash Drawer, a fast-growing global manufacturer of cash management solutions, announced today their SMARTtill Intelligent Cash Drawer has been installed in Dublin City University’s (DCU) new Londis store as part of its goal to maximize ...

Thumbnail-Photo: App-based self-checkout
23.08.2018   #mobile payment #self-checkout systems

App-based self-checkout

Edeka offers mobile self-scanning with snabble

Snabble introduces its technology to the stores of Edeka Rhein-Ruhr. Customers will be able to scan items with their smartphone while shopping and pay at payment-terminals at the exit. First store launched will be Edeka Paschmann in ...

Supplier

Verifone (UK) Limited
7 Cowley Business Park, High Street
UB8 2AD Cowley, Uxbridge
CCV Deutschland GmbH
CCV Deutschland GmbH
Gewerbering 1
84072 Au i.d.Hallertau
AURES Technologies GmbH
AURES Technologies GmbH
Maisacherstr. 118
82256 Fürstenfeldbruck
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Superdata EDV-Vertrieb GmbH
Superdata EDV-Vertrieb GmbH
Ruhrstr. 90
22761 Hamburg
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen