NCR has purchased uGenius Technology, a developer of video banking software. NCR’s latest acquisition will help it continue to expand its APTRA Interactive Teller solution, which lets consumers conduct remote, assisted-teller transactions over an ATM – speaking with a live teller who has control of the machine.
The company anticipates that it will begin pilots for APTRA Interactive Teller in the first half of 2013. NCR and uGenius previously collaborated in 2011 to build an ATM that allowed customers to talk with a live, remote teller. This led to NCR acquiring a minority stake in uGenius in January 2012.
NCR may also leverage other uGenius technologies such as SmartOffice and Online Video Banking to expand the delivery of video banking to multi-channel solutions across NCR Financial Services and other industry verticals.
“Video banking or, as we prefer to call it, remote assisted service will continue to gain momentum… in 2013. Remote assisted service is proving to help financial institutions grow revenues while at the same time reduce their operating and real estate costs,” commented Peter Leav, executive vice president, NCR Corporation. “Through our development work with uGenius and the resulting purchases and pilots by banks and credit unions, we have definitively placed NCR in front of all other technology companies in this area. By acquiring uGenius, we are delivering against our corporate strategy of innovating for our customers and reinventing NCR as a software-driven business, while allowing us to enhance existing technology platforms and create a new segment of remote assisted service.”
