Company News • 22.10.2012

Increased demand for retail security technology expected in 2013

Petty theft, shoplifting and theft by employees are on the rise

The BSIAs survey showed that shoplifting and petty theft were perceived by...
The BSIA's survey showed that shoplifting and petty theft were perceived by security providers to be the biggest threat to retail security.
Source: British Security Industry Association

Research undertaken by security trade body the British Security Industry Association (BSIA), has revealed an increase in demand for security from the retail sector over the past 12 months, with petty theft, shoplifting and theft by employees the biggest cause of this rise.

The survey, which aimed to identify trends in retail security over the past year, was completed by members from across all sections of BSIA membership, with those focused on security guarding and the manufacture and installation of intruder alarms and staff protection technology showing particularly significant levels of experience in providing security solutions for retailers.

65% are expecting a further increase in demand

Over 85% of respondents claimed that the use of private security measures in retail has either remained static or increased over the past 12 months, with 65% also expecting a further increase as we move into 2013. Despite recent reports highlighting the rocketing cost to retailers of online crime, the BSIA's survey showed that shoplifting and petty theft were perceived by security providers to be the biggest threat to retail security, closely followed by so-called 'inside jobs' - that is, theft by retail employees, which was highlighted as a threat by 20% of respondents.

Members of BSIA promote electronic security

Electronic security solutions are proving particularly popular in the fight against retail crime, as three BSIA member companies can testify. One company that's seen a particular increase in demand for its services is London-based Wavestore Ltd. Chris Williams, Wavestore's Marketing Director, comments: "For more than 12 months we have seen an increase in demand for advanced security solutions to address the increase in losses due to theft and fraud."

Retailers are turning to intelligent surveillance

In Wavestore's experience, retailers are combating this threat by turning to a range of technological solutions, including intelligent panoramic CCTV cameras that automatically track objects and people, recording systems that instantly transmit a video clip of an event to security staff when an alarm is triggered, and biometric facial recognition technology.

"Panoramic CCTV cameras are quite different to fixed cameras or PTZ cameras that can only view a defined field of view," says Chris Williams. "Shoplifters cannot tell what the camera is recording - in fact it is recording the whole scene. We are installing these solutions into nationwide store chains in Europe and the USA."

Continued investments in security measures

The economic downturn has been identified by many respondents as one of the possible causes for the increase in this type of crime, and retailers continue to invest in security measures as a result.

Anthony King, Managing Director of Yorkshire-based King's Security Systems, agrees: "The economic downturn has seen an increased level of strain on security budgets, meaning solutions are needed to reduce direct immediate costs, reduce ongoing costs and still add increased flexibility to security loss prevention solutions."

Like Wavestore, King's Security Systems has also seen an increased demand for new technology, which Anthony attributes to a change in approach and mindset about new solutions.

He adds: "With the new cloud-based CCTV hosting solutions that are coming through, the days of the conventional DVR are numbered, as centrally hosted CCTV recording gives Loss Prevention Managers and their colleagues in Marketing visual store access at the click of button from anywhere in the world from a laptop PDA or smart phone."

Alarm systems for lone workers in retail

Aside from the more traditional alarm and CCTV solutions, newer technology such as lone worker protection devices is also becoming increasingly popular in a retail setting. Equipped with mobile phone technology, such devices connect employees quickly and discreetly with an emergency response system that has direct links to the police.

Craig Swallow, Managing Director of lone worker device manufacturer, Connexion2, believes that this increased demand is the result of a changing retail environment. He comments: "So-called 'single staffing', where retail employees are required to work alone, is a popular way for retailers to cut costs in a challenging economic climate. However, working alone exposes employees to an increased risk from robbery or violence, particularly now that retail outlets are open for longer hours and staff take on additional tasks that take them away from the point of sale.

Craig continues: "Not only do lone worker devices provide retail employees with peace of mind and added protection, but they can also help retailers to mitigate business risk and minimise both the reputational and financial impact of crime as a result."

Round-the-clock retail brings new challenges

James Kelly, Chief Executive of the BSIA, concludes: "As round-the-clock retail becomes more commonplace, the sector is clearly adapting quickly to the fresh security challenges that such an operation brings. By adopting an open-minded and innovative approach to security technology, retailers can reduce their risks and respond faster when crime does occur."

related articles:

popular articles:

Thumbnail-Photo: New year brings new regulations
13.09.2019   #data management #receipt printer

New year brings new regulations

What are the big changes for German point of sales systems come 2020?

Big changes are coming to Germany’s point of sale systems starting January 1, 2020. Two terms that are tossed around in this connection are "Belegausgabepflicht" (Receipt Provision Ordinance) and ...

Thumbnail-Photo: Mobile payments at the supermarket checkout
05.08.2019   #mobile payment #smartphone

Mobile payments at the supermarket checkout

An early adopter’s experience of mobile payments

Or: "What’s that you’re doing with your watch?“I still remember the first time I used mobile payment technology and paid for items with my smartphone at a supermarket checkout: It was October 17, 2018, exactly seven days after ...

Thumbnail-Photo: Retail Asia Conference & Expo (RACE)
07.10.2019   #online trading #retail

Retail Asia Conference & Expo (RACE)

As the leading retail exhibition in Asia, RACE is taken place from 6 – 8 May 2020.

As the leading retail exhibition in Asia, RACE is recognised as the must-join event among the industry’s most influential retailers and customers. RACE features three focus areas: Retail technology, retail design & in-store marketing ...

Thumbnail-Photo: Silver Surfers: Older adults ride the wave of mobile technology and shop...
01.08.2019   #online trading #e-commerce

Silver Surfers: Older adults ride the wave of mobile technology and shop online

The increasing importance of e-commerce for senior citizens

You are wrong if you think it’s mostly young people who spend time online. Older adults are also increasingly embracing online shopping with enthusiasm.In this interview, Spencer Hinzen, Director of Sales, Central Region, Ruckus Networks, ...

Thumbnail-Photo: Introducing a new, powerful mobile POS in Posiflex’s MT series...
25.06.2019   #epos systems #cashpoints

Introducing a new, powerful mobile POS in Posiflex’s MT series

MT-5310W from Posiflex combines the mobility of a tablet with the functionality of a fixed POS terminal. .

Today’s customers have higher expectations than ever when it comes to service. To meet and exceed customers’ ever-growing expectations, Posiflex is pleased to present MT-5310W, the latest addition to the popular MT series: a hybrid ...

Thumbnail-Photo: Tackling organized retail crime with video analytics...
26.06.2019   #video surveillance #digital video surveillance

Tackling organized retail crime with video analytics

Inpixon joins forces with National Anti-Organized Retail Crime Association

Inpixon, an indoor positioning and data analytics company, announced it is collaborating with the National Anti-Organized Retail Crime Association (NAORCA Worldwide) to combat retail crime by providing a free 90-day trial offer for IPA Video™ ...

Thumbnail-Photo: App creates personalised shopping experience...
26.08.2019   #mobile payment #app

App creates personalised shopping experience

The Swiss trading company Valora is opening its first cashless convenience store

The goods are chosen, scanned and paid for using the avec smartphone app. Mobile computer vision specialists Scandit’s scan engine is a key component of the customer-facing app. The future of shopping - whether online or offline - is ...

Thumbnail-Photo: 45th anniversary of the barcode in retail
01.07.2019   #barcode scanner #qr code

45th anniversary of the barcode in retail

GS1 US celebrates the barcode’s relevance as the backbone of commerce

GS1 US®, the information standards organization best known as the administrator of UPC barcodes, this week celebrates 45 years since the debut and first scan of the iconic barcode. On June 26, 1974, a pack of Wrigley's chewing gum carrying a ...

Thumbnail-Photo: Pay cash? Via code!
26.08.2019   #mobile payment #app

Pay cash? Via code!

Shop online, pay the bill offline relies on good old cash. The concept of the Berlin start-up: shop online, pay in cash at the store. Swimming against the trend of fast online shopping and mobile payment is paying off, says Weina Wang, Head of Retail. In an interview, ...

Thumbnail-Photo: When customers become cashiers
01.10.2019   #epos systems #mobile payment

When customers become cashiers

Treading a fine line between traditional and visionary, between checkouts and codes

For years, we have done this in online stores: we fill our shopping cart, click to pay and are excited about our purchase. Thanks to the snabble app - now available at the Knauber Hobbymarkt in Bonn and at IKEA in Frankfurt – consumers can ...


Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Superdata GmbH
Superdata GmbH
Ruhrstr. 90
22761 Hamburg
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn