Company News • 22.10.2012

Increased demand for retail security technology expected in 2013

Petty theft, shoplifting and theft by employees are on the rise

The BSIAs survey showed that shoplifting and petty theft were perceived by...
The BSIA's survey showed that shoplifting and petty theft were perceived by security providers to be the biggest threat to retail security.
Source: British Security Industry Association

Research undertaken by security trade body the British Security Industry Association (BSIA), has revealed an increase in demand for security from the retail sector over the past 12 months, with petty theft, shoplifting and theft by employees the biggest cause of this rise.

The survey, which aimed to identify trends in retail security over the past year, was completed by members from across all sections of BSIA membership, with those focused on security guarding and the manufacture and installation of intruder alarms and staff protection technology showing particularly significant levels of experience in providing security solutions for retailers.

65% are expecting a further increase in demand

Over 85% of respondents claimed that the use of private security measures in retail has either remained static or increased over the past 12 months, with 65% also expecting a further increase as we move into 2013. Despite recent reports highlighting the rocketing cost to retailers of online crime, the BSIA's survey showed that shoplifting and petty theft were perceived by security providers to be the biggest threat to retail security, closely followed by so-called 'inside jobs' - that is, theft by retail employees, which was highlighted as a threat by 20% of respondents.

Members of BSIA promote electronic security

Electronic security solutions are proving particularly popular in the fight against retail crime, as three BSIA member companies can testify. One company that's seen a particular increase in demand for its services is London-based Wavestore Ltd. Chris Williams, Wavestore's Marketing Director, comments: "For more than 12 months we have seen an increase in demand for advanced security solutions to address the increase in losses due to theft and fraud."

Retailers are turning to intelligent surveillance

In Wavestore's experience, retailers are combating this threat by turning to a range of technological solutions, including intelligent panoramic CCTV cameras that automatically track objects and people, recording systems that instantly transmit a video clip of an event to security staff when an alarm is triggered, and biometric facial recognition technology.

"Panoramic CCTV cameras are quite different to fixed cameras or PTZ cameras that can only view a defined field of view," says Chris Williams. "Shoplifters cannot tell what the camera is recording - in fact it is recording the whole scene. We are installing these solutions into nationwide store chains in Europe and the USA."

Continued investments in security measures

The economic downturn has been identified by many respondents as one of the possible causes for the increase in this type of crime, and retailers continue to invest in security measures as a result.

Anthony King, Managing Director of Yorkshire-based King's Security Systems, agrees: "The economic downturn has seen an increased level of strain on security budgets, meaning solutions are needed to reduce direct immediate costs, reduce ongoing costs and still add increased flexibility to security loss prevention solutions."

Like Wavestore, King's Security Systems has also seen an increased demand for new technology, which Anthony attributes to a change in approach and mindset about new solutions.

He adds: "With the new cloud-based CCTV hosting solutions that are coming through, the days of the conventional DVR are numbered, as centrally hosted CCTV recording gives Loss Prevention Managers and their colleagues in Marketing visual store access at the click of button from anywhere in the world from a laptop PDA or smart phone."

Alarm systems for lone workers in retail

Aside from the more traditional alarm and CCTV solutions, newer technology such as lone worker protection devices is also becoming increasingly popular in a retail setting. Equipped with mobile phone technology, such devices connect employees quickly and discreetly with an emergency response system that has direct links to the police.

Craig Swallow, Managing Director of lone worker device manufacturer, Connexion2, believes that this increased demand is the result of a changing retail environment. He comments: "So-called 'single staffing', where retail employees are required to work alone, is a popular way for retailers to cut costs in a challenging economic climate. However, working alone exposes employees to an increased risk from robbery or violence, particularly now that retail outlets are open for longer hours and staff take on additional tasks that take them away from the point of sale.

Craig continues: "Not only do lone worker devices provide retail employees with peace of mind and added protection, but they can also help retailers to mitigate business risk and minimise both the reputational and financial impact of crime as a result."

Round-the-clock retail brings new challenges

James Kelly, Chief Executive of the BSIA, concludes: "As round-the-clock retail becomes more commonplace, the sector is clearly adapting quickly to the fresh security challenges that such an operation brings. By adopting an open-minded and innovative approach to security technology, retailers can reduce their risks and respond faster when crime does occur."

related articles:

popular articles:

Thumbnail-Photo: Toshiba: artificial intelligence for frictionless shopping...
21.02.2019   #self-checkout systems #Trade fair special EuroCIS 2019

Toshiba: artificial intelligence for frictionless shopping

AI, edge computing and smart shelf technology at the EuroCIS 2019

Thumbnail-Photo: Secure networking for 8,800 locations
09.04.2019   #security #software developement

Secure networking for 8,800 locations

LANCOM and ecotel to build one of the largest SD-WANs in Europe

The German network infrastructure supplier LANCOM Systems and the Düsseldorf-based ICT company ecotel have concluded a far-reaching cooperation agreement to build one of the largest WAN projects featuring software-defined networking (SDN) in ...

Thumbnail-Photo: Welcome to the tenth edition of the RetailShow Exhibition...
22.03.2019   #e-commerce #cashpoints, cash register, cash desk

Welcome to the tenth edition of the RetailShow Exhibition

Exhibition of Equipment, Technology and Services for Retail

We kindly invite you to participate in the biggest, annual, B2B retail event in Poland: Exhibition of Equipment, Technology and Services for Retail – RetailShow. The closest, tenth edition will be held on 20-21 November 2019 in Warsaw, ...

Thumbnail-Photo: CIE 2019: Chinas premier B2B trade show
04.03.2019   #e-commerce #event

CIE 2019: China's premier B2B trade show

5th International Internet and E-commerce Expo in Shenzhen

CIE 2019, the 5th China (Shenzhen) International Internet and E-commerce Expo, is the premier B2B trade show in China that focuses specifically on internet technologies and e-commerce as well as the related industries. More than 400 exhibitors ...

Thumbnail-Photo: APG Cash Drawer: new SMARTtill business development manager...
15.05.2019   #cash management #cash handling systeme

APG Cash Drawer: new SMARTtill business development manager

APG Cash Drawer announces hire of SMARTtill business development manager

APG Cash Drawer, a fast-growing global manufacturer of cash management solutions, announced today the addition of Tony Pusateri as SMARTtill Business Development Manager. ...

Thumbnail-Photo: Worry-free legal compliance: tips for newcomers to online retail...
18.02.2019   #online trading #e-commerce

Worry-free legal compliance: tips for newcomers to online retail

Interview with Johannes Drijkoningen, Händlerbund e.V. (German online trade association)

It is imperative for all online retailers to be legally compliant. We talked to Johannes Drijkoningen, Association Advisor at the Händlerbund e.V. about support, relevant information and unfounded fear of digitization. ...

Thumbnail-Photo: Robots in retail: producer and salesperson all-in-one at the fully...
15.03.2019   #artificial intelligence #customer retention

Robots in retail: producer and salesperson all-in-one at the fully automated kiosk

Interview with Matthias Krinke, Managing Director of pi4_robotics GmbH

At Berlin’s shopping mall Bikini Berlin, we meet the robot “Gisela”. The robot’s designer Matthias Krinke sat down with us and explained what she can do and revealed what the retail industry can expect from her and her ...

Thumbnail-Photo: Digital Signage Summit (DSS) Europe
07.05.2019   #digital signage #digitization

Digital Signage Summit (DSS) Europe

iXtenso readers receive a 30% ticket-discount!

The two-day event comprises a comprehensive mix of twin-track conference programme; hands-on workshops; exclusive presentations; numerous networking opportunities and a vendor and service supplier exhibition area.In 2019, DSS Europe returns to the ...

Thumbnail-Photo: Pioneering spirit in online retail: participation is welcomed...
27.02.2019   #online trading #food delivery service

Pioneering spirit in online retail: participation is welcomed

The startup company myEnso from Bremen shows how an online supermarket can be successful

Modern pioneers: At myEnso, customers have a say in the store’s product selection. The online store continues to evolve with its customers and focuses on quality, sustainability and an innovative spirit.We spoke with Isabella Henrichs and ...

Thumbnail-Photo: Online inventory management system
06.05.2019   #online trading #e-commerce

Online inventory management system

5 things e-commerce retailers should look for

In order to perform online efficiently as an Internet retailer, one needs to choose the most effective inventory management system. Its main features should include centralised user interface, full automation, automated stock checking and ...


ROQQIO Commerce Solutions GmbH
ROQQIO Commerce Solutions GmbH
Harburger Schloßstraße 28
21079 Hamburg
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
LANCOM Systems GmbH
LANCOM Systems GmbH
Adenauerstraße 20 / B2
52146 Würselen