Company News • 14.02.2011

EuroShop 2011 Remote Services: Stable fresh good selling process, optimised device management

At this year’s EuroShop (26 February to 2 March – Hall 6, Stand E75), METTLER TOLEDO will simulate actual operation to demonstrate how retailers can use its high-performance InTouchSM Remote Services to guarantee the reliability of their sales tools at fresh-food counters as well as improving their device management. New: the Remote Assistance function which enables the sales assistant to quickly request help in the case of technical problems.

The availability and system stability of the weighing technology as well as the devices’ ability to rapidly switch between performing a number of different functions are critical factors for sales success at retailers’ fresh counters. With its InTouchSM Remote Services, based on the highly reliable and flexible InTouchSM Connect platform, METTLER TOLEDO offers a range of standard or optional services to retailers. Including the monitoring of devices preventively and hence minimising the potential risks of technical problems, these services also help to optimise the reaction times and to increase the uptime. Furthermore, InTouchSM Connect represents the ideal platform for managing the devices and their configurations by i.e. deployment of software updates or by fast changes that can be made to the touchscreen layouts of the scales’ displays.

METTLER TOLEDO’s InTouchSM Remote Services will be demonstrated using a simulation at EuroShop 2011, with the Remote Assistance function – which enables the sales assistant to initiate a service call for technical help directly from the scales – being presented for the first time. Stephan Boch, Global Retail Service Manager at METTLER TOLEDO: “Let’s imagine that the employee comes across a technical problem and needs help. Using the Remote Assistance function, he can put in a call for assistance directly to the relevant technical help desk. It is simply a matter of pressing the designated Remote Assistance key on the scale’s touchscreen, and the employee’s request for help will be immediately transmitted to the relevant service point.”

At the central help desk, the service technician who is responsible for handling requests for assistance can also receive mobile notification of the alarm – on his smartphone, for example – and can use the link accompanying the request to directly access the InTouch control system. “We will be demonstrating this scenario at EuroShop in conjunction with an iPhone. In other words, the alarm message will go off on the technician’s iPhone, and there he will be able to read the log file sent from the device,” explains Stephan Boch.

The new Remote Assistance function will be available from April 2011, and can be added to existing InTouchSM Remote Services accounts by means of a software update.
 

channels: services