Company News • 12.01.2010

Enabler for Rapid International Growth

Offering highly intuitive operation and implementation of all country-specific requirements, the Torex POS system paves the way for shoe discounter DEICHMANN’s plans for further international expansion

No other shoe shop in Germany has been as successful as DEICHMANN in expanding their business over the past few decades. In 1913, Heinrich Deichmann established his first shoemaker’s workshop in Essen-Borbeck – and within 96 years, the business has grown into an international corporation with about 2,700 stores in 18 European countries and the US. In Europe, 3,115 Torex POS systems are used to scan and sell the company’s goods day after day. The POS stations all work according to the same principle and are extremely easy to operate – and this is one of the secrets of DEICHMANN’s successful internationalisation.

DEICHMANN’s business model is founded on efficient organisation and attractive prices made possible by purchasing large quantities of stock straight from the manufacturer. DEICHMANN has a great number of stores, most of which have a single POS station. For this reason, it is important to maintain a consistent software and hardware landscape throughout Europe. This standardisation provides a solid basis for rapid expansion and further enables the company to manage a large number of systems distributed across several countries with a relatively small staff.

Torex POS communicates directly with the central ERP application

All stores throughout Europe report directly to company headquarters in Essen-Borbeck, which is also where central merchandise scheduling takes place, as the individual stores do not order goods on their own. As a result, DEICHMANN does not require a store-based merchandise management system, but instead relies on a compact, cost-efficient POS system that offers many functions and directly communicates with the central ERP solutions. Another prerequisite is that new employees must be able to use the system without lengthy training. The shoe discounter has been employing the POS solution from Torex with great success for many years, using it as a pure POS system with a few add-on tools that provide functions for stock taking, statistics and deposit/disbursement. These POS systems exchange a broad set of data with the ERP system centrally hosted at DEICHMANN. Torex POS sends its transaction logs to the ERP system and in turn receives information on pricing and the item master containing up-to-date sales prices. This setup allows headquarters to launch and control targeted promotions for any number of stores over specified time frames.


“Torex always finds ways to overcome any upcoming challenge and provides the right solutions in the form of Torex POS. This also characterises our excellent and trusting cooperation of many years. Owing to all this, we are able to push ahead the international expansion of our business with much greater ease and at a better price.”
Karsten Schütt


Software adapts to new challenges

DEICHMANN employs a version of the Torex POS solution tailored to specific company requirements, including a customised user interface run on a Linux derivative from Redhat. However, due to increasing global expansion, there is a constant need to introduce various extensions to the POS solution, and the present platform is no longer suited for handling this. “This is why we decided to migrate to a different operating system as a first step”, explains Karsten Schütt, Managing Director of DEICHMANN. The Linux derivative WNLPOS from Wincor will be rolled out in the first half of 2010 for the current POS version 2.19, and this will form the basis for the new version 2.9 of the Torex solution, which is being developed in close cooperation between the two companies. It caters to DEICHMANN’s specific needs and will be implemented starting in mid-2010. The upgrade will be performed remotely, so technicians will not need to visit the stores.

“A POS system grows with the ability to continuously adapt to new requirements resulting from ongoing internationalisation”, says Karsten Schütt, adding, “In the past years, Torex has succeeded time and again in accounting for new, country-specific challenges and offering appropriate solutions.”

Torex POS will soon offer many new functions that DEICHMANN needs as part of their further international expansion, including features related to tax law requirements, language support, various rounding rules and many more. “The need to support tax law requirements of other countries will steadily grow”, explains Uwe Metz, Head of POS at DEICHMANN. He goes on to say, “The job of the new version is to provide the functionality to take care of precisely that.”


“The POS solution from Torex provides us with a highly flexible POS system that precisely meets our needs and optimally maps DEICHMANN’s processes – a compact, cost-effective solution that covers a broad range of functions and that any new employee around the world can operate in the shortest time due to its intuitive interface.”
Uwe Metz


POS system implements various fiscal regulations on an international level

In concrete terms, this means that the POS system used in an international context must fulfil the finance authorities’ requirement to document turnover taxation in a comprehensive and tamper-proof manner, thus preventing data manipulation and tax fraud. Each country has its own list of requirements. “In order to implement these fiscal provisions in a POS system, the transactions relevant for taxation must be encapsulated on the software side, which is precisely what Torex POS does”, says Uwe Metz.

Another important aspect is the multi-lingual capability of a POS system. So the application must support Unicode, which is needed to properly display Cyrillic or Japanese characters. As another valuable Torex POS feature, DEICHMANN will be able to enter context-sensitive translations on screen, rather than having to maintain unwieldy Excel tables as has been the case in the past. “The same text is never the same length in different languages, and the context is highly important when translating, for example, a German expression”, explains Uwe Metz. “So if you translate terms blindly using an Excel table, you’ll never know whether the term in the target language shown on screen or on the receipt will make any sense. If you’re lucky, it is merely hard to read, because the line is too long or words are separated in a stylistically poor fashion – however, the result might also be downright wrong.” Therefore, DEICHMANN’s retail speak must be translated from German such that, for instance, an unskilled employee in Hungary can easily read and readily understand the text.

Context-sensitive translations

This is where the context-sensitive support offered by Torex POS comes into its own: In the future, the translators will work directly at the POS terminal, so they will immediately see whether the translation is comprehensible on the foreign display. Thanks to this, even untrained staff will be able to operate their POS terminal in any store throughout Europe intuitively after just a few minutes. This is important since DEICHMANN has thousands of employees but no fixed cashiers, so an intuitive POS system featuring local language support is a must. “Torex really tried hard to make these central features work”, says Karsten Schütt, “and the results speak for themselves: Within just two minutes, every employee knows what buttons to press to start a standard cashier operation. This allowed us to reduce employee training expenditures by an amazing 80%. And this is exactly what we need when opening new stores in faraway countries, since we don’t have the capacities on site to perform lengthy staff training.” The Torex solution already supports 20 languages at DEICHMANN, and further ones will be added in the course of the following years, including Spanish in 2010.
With regard to payment transactions, Torex POS can also handle country-specific requirements, such as those of Denmark and the Netherlands, where – contrary to common practice – the POS does not issue commands to the terminal. Instead, the payment terminal takes control of the POS system when a payment is made. As opposed to the standard unidirectional interface from POS to terminal, suddenly computer-to-computer communication takes place, with one device taking over the other and controlling its actions. Torex POS supports this procedure: From one moment to the next, the software can ‘trade places’ and receive commands from a peripheral device.

The Torex solution further stands out due to its ability to implement the different rounding rules applied around the world: While country A might use commercial rounding, country B may ignore decimal places, and in Poland rounding is never performed as a rule. So, special promotions such as “Take 3, pay for 2” must be mapped accordingly in the corresponding POS system.

The POS solution from Torex has the right answer to all of these country-specific peculiarities, thus meeting the ever-growing demands of an expanding company such as DEICHMANN. Says Karsten Schütt: “This is why we’ve come to appreciate this manufacturer so much, and it is also characteristic of the excellent partnership we’ve maintained over the past years. The company keeps finding ways to overcome upcoming challenges, many of which we had not even been aware of, and provides the right solutions in the form of Torex POS. We always work with fixed contacts, and Torex has been providing a continuity that builds trust – all in all, it has been a very active and positive cooperation.”



  • Sector: Retail
  • Solution: Torex FMCG POS 2.19 (formerly LUCAS POS)
  • Product: POS system
  • Platform: Linux derivative WNLPOS from Wincor Nixdorf
  • Hardware: Wincor Nixdorf
Logo: ORACLE Deutschland B.V. & Co. KG

ORACLE Deutschland B.V. & Co. KG

Salzufer 8
10587 Berlin

related articles:

popular articles:

Thumbnail-Photo: Pay-As-You-Go
17.02.2020   #payment systems #Trade fair special EuroShop 2020


VR Payment and BMS Consulting bring fully automated payment to the point of
sale with payfree

For the first time ever, payfree realises the vision of cash register free checkouts without camera surveillance and expensive sensor technology on the shelvesThe payment process begins automatically upon passing the checkout areaInnovative process ...

Thumbnail-Photo: Simple tips and tricks to start your online business...
20.05.2020   #online trading #retail

Simple tips and tricks to start your online business

How to start an e-commerce business: Why you don’t always need a big online store

Creating your own online store is still the most popular way to sell products online. To start an e-commerce business, you first need a store setup and a fulfillment service provider who handles the warehousing, packaging, and shipment of ...

Thumbnail-Photo: The safety barrier you need right now
02.06.2020   #customer satisfaction #security

The safety barrier you need right now

Poindus ProShield is an effective protection screen.

Safeguards like social distancing implemented in-store during staff-customer interactions are enhanced with our ProShield, an effective protection screen that provides an additional layer of protection for cashiers & customers at the point of ...

Thumbnail-Photo: The new digital signage landscape: cloud-based...
14.04.2020   #digital signage #artificial intelligence

The new digital signage landscape: cloud-based

Using AI for automation and personalization

Big technology advancements mean digital signage systems are starting to become easier to use, to scale and to integrate, fuelling a market boom that will see the sector worth almost 30 billion dollars in five years' time.In a market that's ...

Thumbnail-Photo: Connected Retail Experiences and StartmeupHK Festival 2020 goes virtual...
03.06.2020   #e-commerce #multichannel commerce

Connected Retail Experiences and StartmeupHK Festival 2020 goes virtual

Transformation from an in-person event to a fully virtual experience

The StartmeupHK Festival 2020 is to be transformed from an inperson event to a fully virtual experience. Connected Retail Experiences will take place on 7th July 2020. Inves tHK’s decision to bring this annual event into the ever more rapidly ...

Thumbnail-Photo: Password? No need!
09.03.2020   #mobile payment #security

Password? No need!

Interview with Dr. Daniel Schellenberg, COO of IDEE GmbH

Do you have an existing user account? Did you forget your password? No doubt, those are some annoying questions when you shop online. The brains behind IDEE agree and leverage your "digital identity" to make surfing and online shopping ...

Thumbnail-Photo: Effective and Independent
12.02.2020   #epos systems #cashpoints

Effective and Independent

Present and future of self-checkout

Better use of personnel, lowering overhead costs while still providing customers with a smooth and seamless shopping experience – that’s what every retailer strives to accomplish. For Thomas Dibbern, CEO of ALMEX GmbH, there is an ...

Thumbnail-Photo: Promotions and new product launches
04.06.2020   #product presentation #coronavirus

Promotions and new product launches

Challenge for CPG companies in the Corona crisis

The industry is also affected by the Corona crisis, although retail store were always open and some products were allowed to experience a real boost in sales through so-called hoarding. But there are very big challenges in this time. On the one ...

Thumbnail-Photo: Creative criminal meets intelligent security system...
28.05.2020   #security #brick and mortar retail

Creative criminal meets intelligent security system

Interview with Ralph Siegfried, Business Development Manager at Axis Communications GmbH

Stores come in different sizes, have different settings and vary in product selection. That’s also why they need a customized loss prevention and security solution. What are some options for retailers and what key elements do they need to ...

Thumbnail-Photo: Self-Service for the ultimate customer experience...
19.02.2020   #brick and mortar retail #self-checkout systems

Self-Service for the ultimate customer experience

EuroShop 2020: iXtenso spoke with Diebold Nixdorf

Diebold Nixdorf as a leader in connected commerce offers innovative technologies for the optimized mix of self-service and checkout systems. With the program Storerevolution™ their solutions are a benefit for customers and retailers at the ...


Saint Gobain Sovis
Avenue de la Republique
2407 Chateau Thierry Cedex
GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Isafjordsgatan 5
164 40 Kista
VR Payment GmbH
VR Payment GmbH
Saonestraße 3a
60528 Frankfurt am Main
Diebold Nixdorf
Diebold Nixdorf
Heinz-Nixdorf-Ring 1
33106 Paderborn
05-830 Nadarzyn
ROQQIO Commerce Solutions GmbH
ROQQIO Commerce Solutions GmbH
Harburger Schloßstraße 28
21079 Hamburg
Innere Kanalstraße 15
50823 Köln
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen